曼特拉伊斯莆兰德度假酒店 - 达尔文 3 星

客户意见评级 (ALL 评级) 3.7/5 939 评论

曼特拉伊斯莆兰德度假酒店 - 达尔文 - Image 1
曼特拉伊斯莆兰德度假酒店 - 达尔文 - Image 2
曼特拉伊斯莆兰德度假酒店 - 达尔文 - Image 3
曼特拉伊斯莆兰德度假酒店 - 达尔文 - Image 4
88 The Esplanade, 800 达尔文, 澳大利亚

描述

酒店其他优惠

  • 坐落于滨海大道，可欣赏海港景观

  • 融合了酒店和公寓风格的客房

  • 室外泳池，靠近城市

  • 提供所有主要景点的酒店接车服务

  • 靠近达尔文会议中心

我们的客房

酒店位置

曼特拉伊斯莆兰德度假酒店 - 达尔文

88 The Esplanade
800 达尔文
澳大利亚

GPS:-12.463172, 130.838528

电话
传真 +61 8 8943 4388

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  939 评论

TripAdvisor 评级  3.9/5  2,510 评论

It's In A Good Spot, But . . .

Tripadvisor 评级 2.0/5

Steve D 经 TripAdvisor 认证的评论

The late check-in and early check-out processes were a breeze, the hotel is in a great location, and the staff at the counter were friendly enough, but . . . - the room was in need of a serious clean, and smelled of tobacco smoke; - there was a loud party in the room next door, and periodically moved into the corridor outside, - I was emailed before arrival and asked what sort of welcome drink I would like. Soda water and a small alcohol-free beer are drinks, but they aren't the white wine I asked for. I don't think I'd stay there again any time soon.

Dear stevedT618DX, We’re really sorry to hear about the cleanliness issues, the disturbance from nearby guests, and the mix-up with your welcome drink. That’s certainly not the experience we want to deliver, and we’ll be following up with the relevant teams to address this. We hope to have the chance to provide a better stay in future. Sincerely, Terence

1 STAR property, dirty, filthy rooms.

Tripadvisor 评级 1.0/5

Jan V Couples - 经 TripAdvisor 认证的评论

Lots of accommodation options in Darwin this is the worst property to stay at. Our suite was of 1/2 star standard. Cleanliness is not a priority. White marks on bed cover……. Shower may have been cleaned the month before, not between guest checking out & in. The oven was so dirty & greasy, even tea towels had a dirty rancid smell. Mould on walls in laundry cupboard, which gave me Asthma every time I was in suite. The windows / sliding door covered in finger marks & generally dirty, door runners full of dirt, mould & bird crap. Carpet beyond dirty with marks & sticky feeling. I ask manager to come & look at room, but she was too busy & couldn’t leave front desk. I emailed complaints with photos and have had no response, which shows the amount of pride they have in the business. We had pre paid our accommodation so had to stay as would not have been able to get a refund. Any thoughts of booking this property, take my advice DON’T.

Dear Jan V, We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. What you’ve described is far from the standard we aim to provide, and we sincerely apologise for the condition of the room and the lack of response to your complaint. We completely understand your frustration, especially given the impact on your health and comfort during your stay. Your feedback has been shared with our management team for immediate review and follow-up. We take these concerns seriously and are addressing them with urgency. I would also be grateful if you could please send me the emails you sent to the property at esplanadedar.gm@mantra.com.au Thank you again for bringing this to our attention. Sincerely, Terence

Stay away.

Tripadvisor 评级 1.0/5

Janet F 经 TripAdvisor 认证的评论

Oh dear. Ten years ago friends and I stayed at mantra on the esplanade and loved it. I wish I had believed the recent reviews. Did we get the worst room? Arrived after seven pm to find closed doors and sad sack reception which even the receptionist could not lift. Harbour view?’ What a joke. Blocked by grubby windows. We were told we could park for free opposite the hotel. Only until 8am. Bathroom mirror all marred with black marks. I am finding this so depressing I just want to escape but have already paid for two nights. This is how to ruin a holiday. This is the first review I have ever left but I just have to let unsuspecting potential clients know.

Dear W1595NSjanetf , Thank you for your feedback. We're very sorry to hear that your recent stay did not meet expectations, especially after your positive experience in the past. We understand how disappointing this must have been and sincerely apologise for the condition of the room, the clarity around the harbour view and parking, and the reception experience. As mentioned in our correspondence with you, we’ve blocked the room in question and have already begun addressing the issues you raised to ensure they’re fully resolved. We hope to have the opportunity to make amend on your next visit at either of the Mantras in Darwin. Sincerely, Terence

Need to do better

Tripadvisor 评级 2.0/5

Shelly S 经 TripAdvisor 认证的评论

Great location. Friendly staff. Thats where it ends. You enter the building and it is absolutely freezing. Everyone wearing jumpers. Stupid temperature as you walk outside and its a lovely hot balmy 36 degrees. The room was musty with green mould (difficult to avoid due to Darwin climate) on the exterior and interior windows. The furniture was dated and the couch stained. I requested 2 blankets as the one in the room had white questionable stains on it. There was a fire alarm, which my neighbours stated was the 11th one in a couple of weeks, they didnt bother to evacuate as they said it happens all the time. Mainly due to people opening their doors with the aircon left on, which you need to do to warm up. I ordered breakfast in, which was cold, soggy toast and a small piece of avocado with a huge amount of spinich. Not great for $30. Of which after some gentle persuasion they comped. With thanks. Look, i hope they get themselves sorted for the dry season. I have stayed at a number of hotels in Darwin now and am there frequently. I would not stay here again nor recommend for the price.

Dear Explore621641, Thank you for sharing your review. We deeply apologise for all the shortcomings that you experienced and are working hard to rectify them accordingly. I have addressed the room issues with the Rooms Division Manager who will be following this up with her team. We are also sourcing quotes for the window washing and will be sharing them with the body corporate of the building. As for the fire alarms, we have been working with the body corporate and its contractor to mitigate them. We hope to have the opportunity to welcoming you back at either Mantra on the Esplanade or Mantra Pandanas for a much-improved experience. Sincerely, Terence

Disappointing Reviews

Tripadvisor 评级 3.0/5

Derek S Couples - 经 TripAdvisor 认证的评论

I had previously stayed here a number of years ago, so I booked this hotel for 8 nights before reading the recent reviews. I was quite alarmed at the many negative reviews and further alarmed with what shears a standard copy and paste reply from the management team. I've since cancelled and booked an alternate hotel on the esplanade.

Dear Derek S, Thank you for your feedback. We are sorry to hear that recent reviews influenced your decision to cancel your booking. We understand your concerns and regret we didn’t meet your expectations. We appreciate your past support and hope to welcome you again in the future. Please feel free to reach out if there’s anything we can do. Sincerely, Terence

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 377 评论 9/10 位置
  • 671 评论 5.8/10 房间
  • 396 评论 6.3/10 服务
  • 33 评论 1.9/10 上网
  • 290 评论 3.1/10 清洁度
  • 265 评论 5.8/10 舒适度
  • 155 评论 4.4/10 设施
  • 141 评论 4/10 氛围

支持方 Trustyou

我们在附近的其他酒店

我们位于 达尔文 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。