曼特拉伊斯莆兰德度假酒店 - 达尔文 3 星

客户意见评级 (ALL 评级) 3.7/5 1,015 评论

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曼特拉伊斯莆兰德度假酒店 - 达尔文 - Image 2
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88 The Esplanade, 800 达尔文, 澳大利亚

描述

酒店其他优惠

  • 坐落于滨海大道，可欣赏海港景观

  • 融合了酒店和公寓风格的客房

  • 室外泳池，靠近城市

  • 提供所有主要景点的酒店接车服务

  • 靠近达尔文会议中心

我们的客房

酒店位置

曼特拉伊斯莆兰德度假酒店 - 达尔文

88 The Esplanade
800 达尔文
澳大利亚

GPS:-12.463172, 130.838528

电话
传真 +61 8 8943 4388

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  1,015 评论

TripAdvisor 评级  3.9/5  2,508 评论

Stay away.

Tripadvisor 评级 1.0/5

Janet F 经 TripAdvisor 认证的评论

Oh dear. Ten years ago friends and I stayed at mantra on the esplanade and loved it. I wish I had believed the recent reviews. Did we get the worst room? Arrived after seven pm to find closed doors and sad sack reception which even the receptionist could not lift. Harbour view?’ What a joke. Blocked by grubby windows. We were told we could park for free opposite the hotel. Only until 8am. Bathroom mirror all marred with black marks. I am finding this so depressing I just want to escape but have already paid for two nights. This is how to ruin a holiday. This is the first review I have ever left but I just have to let unsuspecting potential clients know.

Dear W1595NSjanetf , Thank you for your feedback. We're very sorry to hear that your recent stay did not meet expectations, especially after your positive experience in the past. We understand how disappointing this must have been and sincerely apologise for the condition of the room, the clarity around the harbour view and parking, and the reception experience. As mentioned in our correspondence with you, we’ve blocked the room in question and have already begun addressing the issues you raised to ensure they’re fully resolved. We hope to have the opportunity to make amend on your next visit at either of the Mantras in Darwin. Sincerely, Terence

Need to do better

Tripadvisor 评级 2.0/5

Shelly S 经 TripAdvisor 认证的评论

Great location. Friendly staff. Thats where it ends. You enter the building and it is absolutely freezing. Everyone wearing jumpers. Stupid temperature as you walk outside and its a lovely hot balmy 36 degrees. The room was musty with green mould (difficult to avoid due to Darwin climate) on the exterior and interior windows. The furniture was dated and the couch stained. I requested 2 blankets as the one in the room had white questionable stains on it. There was a fire alarm, which my neighbours stated was the 11th one in a couple of weeks, they didnt bother to evacuate as they said it happens all the time. Mainly due to people opening their doors with the aircon left on, which you need to do to warm up. I ordered breakfast in, which was cold, soggy toast and a small piece of avocado with a huge amount of spinich. Not great for $30. Of which after some gentle persuasion they comped. With thanks. Look, i hope they get themselves sorted for the dry season. I have stayed at a number of hotels in Darwin now and am there frequently. I would not stay here again nor recommend for the price.

Dear Explore621641, Thank you for sharing your review. We deeply apologise for all the shortcomings that you experienced and are working hard to rectify them accordingly. I have addressed the room issues with the Rooms Division Manager who will be following this up with her team. We are also sourcing quotes for the window washing and will be sharing them with the body corporate of the building. As for the fire alarms, we have been working with the body corporate and its contractor to mitigate them. We hope to have the opportunity to welcoming you back at either Mantra on the Esplanade or Mantra Pandanas for a much-improved experience. Sincerely, Terence

Disappointing Reviews

Tripadvisor 评级 3.0/5

Derek S Couples - 经 TripAdvisor 认证的评论

I had previously stayed here a number of years ago, so I booked this hotel for 8 nights before reading the recent reviews. I was quite alarmed at the many negative reviews and further alarmed with what shears a standard copy and paste reply from the management team. I've since cancelled and booked an alternate hotel on the esplanade.

Dear Derek S, Thank you for your feedback. We are sorry to hear that recent reviews influenced your decision to cancel your booking. We understand your concerns and regret we didn’t meet your expectations. We appreciate your past support and hope to welcome you again in the future. Please feel free to reach out if there’s anything we can do. Sincerely, Terence

Disappointed

Tripadvisor 评级 2.0/5

robynt1111 商务住宿 - 经 TripAdvisor 认证的评论

No breakfast service as there is no restaurant or room service Unable to shower due to broken foot and shower located in bathtub No room cleaning unless you stay a week Did not realize that the hotel caters more for long term residents rather than short stay visitors

Dear robynt1111, Thank you for your review. We wish you a quick recovery for your foot. We apologise that your stay did not meet your expectation and I will follow up with the relevant managers regarding the alternative that were offered to you for the bathroom set up. Though we do not have a restaurant on site, we have partnered with the Novotel next door to provide room service delivery and there are menus in the rooms for same. We hope to have the opportunity to welcoming you again in future for a much-improved experience. Sincerely, Terence

Disappointed!!

Tripadvisor 评级 2.0/5

Helen L 经 TripAdvisor 认证的评论

Disappointed with overall cleanliness. Having stayed before, I noticed a difference this trip, and furnishings were stained and smelly, dirty floors, tired & stained carpets, bathrooms were dirty and mouldy, and when I moved the bed to plug in my phone charger there was a pile up of dust under the bed!!! The stove/oven needed a good clean too. Then the smaller things like couldn't use the fridge door to stand bottles in due shelf broken, and ice tray provided was an old plastic one that had cracks in it!!! A pathetic small rubbish bin provided that had to be emptied frequently. Outdoor furniture old and worn out, and most uncomfortable. Table ineffective as uneven surface meant you couldn't even stand a wine glass on it!! Things would have to improve dramatically for me to stay here again I'm sorry to say, as it's a great location with a gorgeous outlook over the water!

Dear helenlW8412RD, Thank you for your review. We deeply apologise for all the inconveniences you experienced during your stay. I would be grateful if you could please send me your contact details on esplanadedar.gm@mantra.com.au so that we can discuss your stay further. Sincerely, Terence

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其他网络用户评价我们的酒店

  • 375 评论 9/10 位置
  • 676 评论 5.8/10 房间
  • 411 评论 6.4/10 服务
  • 33 评论 2.2/10 上网
  • 284 评论 3.7/10 清洁度
  • 272 评论 5.4/10 舒适度
  • 153 评论 4.8/10 设施
  • 137 评论 4.6/10 氛围

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