潘达纳斯曼特拉酒店 3 星

客户意见评级 (ALL 评级) 4.1/5 1,102 评论

潘达纳斯曼特拉酒店 - Image 1
潘达纳斯曼特拉酒店 - Image 2
潘达纳斯曼特拉酒店 - Image 3
潘达纳斯曼特拉酒店 - Image 4
43 Knuckey Street, 800 达尔文, 澳大利亚

描述

酒店其他优惠

  • 地处中央商务区的中心位置，是达尔文最高的酒店建筑

  • 融合了酒店、单间公寓和公寓式风格的客房

  • 泻湖泳池和健身房

  • 会议和餐厅设施

  • Swimming pool and outdoor area closed until further notice. We apologise in advance.

我们的客房

酒店位置

潘达纳斯曼特拉酒店

43 Knuckey Street
800 达尔文
澳大利亚

GPS:-12.461203, 130.843023

电话
传真 +61 8 8901 2999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,102 评论

TripAdvisor 评级  4.0/5  1,407 评论

NO POOL AT THIS HOTEL.

Tripadvisor 评级 1.0/5

jordies223 经 TripAdvisor 认证的评论

Do not be fooled by all the photos - the pools shut for seemingly endless construction, though still advertised. False advertising, breach of contract terms and consumer guarantees. Tried to contact the hotel (there's no email) and got no where with my enquiries on the phone regarding a refund. Google Reviews are deactivated - this is all so obviously by design. Immediately after paying look forward to an email saying the pool is unavailable during your stay and the place is going to be a building site with loud tools in use. They have disabled their Google Reviews in an attempt to cover up this scam. The shady & down right fraudulent manner in which Mantra Pandanus Darwin conducts it's business is laughable. Happy now Terrence? See pictures.

Dear jordies223, Thank you for your review. We deeply apologise that you were made to feel like we are trying to hide which I can assure you is not the case. Our google review page is still active and there are reviews still dropping in, where the latest was on only a few days ago. It is true that the swimming pool is currently being renovated and this information is on our websites as well as the major booking websites. I would be grateful if you could please contact me via the hotel reception on 08 8901 2900, ext 1, during business hours so that we can discuss further or you can send an email to our reception on pandanas.rec@mantra.com.au with your contact details and I will call you back. Sincerely, Terence

Mantra Pandanas misses the mark despite a high potential

Tripadvisor 评级 2.0/5

Aussie_Bucs 经 TripAdvisor 认证的评论

With work, I am a weekly visitor to Darwin and usually stay at Novotel Darwin CBD, which is another AHG property. However, due to rates being a little inflated this week I thought I would try the Mantra Pandanas which comes with mixed reviews. Despite a loud, foul mouthed argument taking place between presumably residents and moving staff in the lobby, we were met with courteous staff and an apparent room upgrade, which was pleasant and some complimentary amenities due to my Accor Platinum status. We were informed the pool was temporarily under renovation, however after talking with residents who had been in the building a long time, this has been more than a temporary situation. The room seemed reasonably clean and modern with a good kitchenette and laundry which was great. The bed however was as uncomfortable as I have ever had at an AHG property and only two small pillows were provided. A request for more pillows was never fulfilled from reception staff. Breakfast on morning one, despite being very well presented, lacked quality in comparison to Mantra's Novotel and Mecure counterparts. There were two toasters on display, but were not functioning. This was brought forward to the staff on counter who informed me that only one slot on the second toaster was working. I tried my luck with this, and after 30 seconds of toasting, was met with a large scary flash and sparks. I immediately informed staff who unlpugged toaster but refused to remove them. Terrible to note, on second morning the toasters were back plugged in and not working. When brought up with the same staff member was met with a white lie of "The sparks were caused by another issue in the hotel, not the toaster'. The second staff member was more responsive to the situation and once again unplugged the toasters and apologised for the staff member being dishonest. On the second night at approximately 5am, we were awoken by fire alarms. This was accompanied by an announcement not to evacuate, but to await further direction. Eventually, there was another announcement saying no need to evacuate so we went back to bed, only to be met with another alarm a short time later saying we should evacuate. We understand that fire alarms can be part of spending time in hotels, but after speaking with resident's downstairs, apparently the alarms are semi regular which is not a great look. I would not like to see how well the fire panels, alarms and staff work in an actual emergency. Finally, upon check-out, we were met with a fee for parking. When we checked in it was asked if we had a vehicle and I said we are happy to park on the street, as we do when at Novotel. The receptionist said they can provide secure undercover parking, so we accepted under the assumption this was complimentary. It was disappointing to hear there was in-fact a $40 fee (for two nights) and we feel this should be stated upon check-in. To receptions credit, they waived the fee when I informed them of the mix-up. I will also confirm the parking WAS very secure and convenient for those who are willing to pay the fee. All in all I feel Mantra Pandanas, despite it's great potential, misses the mark on service and quality. The apparent lack of concerns around safety, the overall comfort and poor communication of staff falls means the hotel falls well below the bar in comparison to other AHG properties in the Darwin area. At this stage, I'm not sure I would try my luck at Pandanas again even if other AHG properties are unavailable.

Dear Aussie_Bucs, First, I would like to thank you for the very detailed constructive feedback that you provided. I have shared your comments with the relevant managers to address with their respective team. In regards to the swimming pool, it is true that it has been a long process, where the whole swimming pool area had to be demolished and remade. This project is under the responsibility of the body corporate and we continue to follow up with them on the progress of this project. At the moment, we have been told that this project should be completed in about 3 months' time. As for the toasters, we have replaced these two toasters with a bigger commercial conveyor toaster which is more appropriate. I have also address the honesty issue of the team member with the restaurant manager - we apologise for this. In regards to the fire alarm, we have an average of about two fire alarms per month due to various reasons. However, I can assure you that the fire system works as it should and the NTFRS would usually come to train in the building and our system. We do understand the frustration with the alarm tones that happened on that night and have addressed this with our team so that this does not occur when the system is being reset by the fire brigade. We hope to have the opportunity to welcoming you again in future for a much-improved experience. Sincerely, Terence

Great views

Tripadvisor 评级 3.0/5

geoffmY7334AS Couples - 经 TripAdvisor 认证的评论

We were upgraded to a 1 bed apartment on the top floor, great views and clean. The bed was terrible and well overdue for replacement but the rest of the apartment was good. We were very disappointed that the pool was closed and the restaurant was also closed for dinner. The breakfast was very nice as were all the staff in the restaurant and hotel.

Dear geoffmY7334AS, Thank you for your review. We are glad that you enjoyed your overall stay. However, please accept our apologies in regards to the inconveniences that you experienced. We have taken good note of the bed and will be looking at replacing the mattresses in the near future. As for the swimming, unfortunately, this has been a very long project where the whole swimming pool area had to be demolished and remade. According to the body corporate which is responsible of this project, the pool should be reopened in about three months. Please also note that the restaurant is now open for dinner during weekdays, excluding public holidays. We hope to welcoming you again soon. Sincerely, Terence

Cum stains and lube handprints all over bed headboard

Tripadvisor 评级 1.0/5

sam a 经 TripAdvisor 认证的评论

My wife booked us a night in the city as a treat for both us to have a kid free night and catch up with friends for dinner. Upon booking she had asked for an early check in as a condition of us making the booking, when we arrived the assistant manager who served us a the front desk was rude and condescending, said that it wasn't available until she saw the note on our booking, she then made us sit in the reception for half an hour, without informing us of what was happening and ignored us while she served other guests. Pool and gym were both closed - were not made aware of this when we booked, the pool facility was one of the main reasons we chose this hotel. 1 out of three lifts working and 1 of the front doors out of order, stinking fly blown bins left directly outside the lifts in the car park. We got to our room and found it in a disgusting state - visible cum stains and hand prints on the headboard of the bed, cigarette burns in the carpet, scratched up table and fridge, bathroom did not match the photo's on website - large rain showerhead pictured - cheap standard one in place. Reported to assistant manager on front desk, who reluctantly transferred us to a different room, which was clean, but again did not meet the advertised picture on the website. Only two pillows and two sheets on the bed, no blanket available, no bottled water in the fridge or room, very poor water pressure out of all taps, hallways stank of mold, lift was filthy, tried calling for room service only to be told the restaurant was closed - advertised as 24/7 Hotel staff and in particular the assistant manager were rude, did not appear genuine in anyway about the concerns we raised, did not offer any discounts, services or anything else to make up for the way we were treated or for the disgusting manner we found our room and the overall condition of the hotel. 16 years living in Darwin and I have never seen anything this bad, we will be telling others of our experience and would not recommend to anyone that they stay in this hotel. Disgusted and disappointed.

Dear samaF295KZ, We deeply apologise for all the inconveniences you experienced. I would be grateful if you could please contact me via the hotel reception as I would like to discuss your stay further with you so that we can make improvements. Sincerely, Terence

Okay stay

Tripadvisor 评级 2.0/5

Gabriella B 经 TripAdvisor 认证的评论

Stay was okay, staff were a bit abrupt. I walked past this tray ( and it was still there when I checked out today) on level 7. Makes me think the cleaners don't bother to clean. If it has that amount of mould on the food, it's been there for ages. Room and hallway smelt of mould too. More needs to be done here.

Dear gabriellabB6335EB, Thank you for your review. We apologise for the shortcomings that you encountered and will personally address this with the relevant managers. We hope to welcoming you again soon for a much-improved experience. Sincerely, Terence

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其他网络用户评价我们的酒店

  • 293 评论 9.1/10 位置
  • 666 评论 6.9/10 房间
  • 494 评论 7.5/10 服务
  • 9 评论 6.2/10 上网
  • 252 评论 5.7/10 舒适度
  • 236 评论 5.1/10 清洁度
  • 203 评论 2.5/10 游泳池
  • 158 评论 4.2/10 设施

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