Mantra on Salt Beach - Kingscliff 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 2.865 comentários

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Austrália

Descrição

Extras do hotel

  • Caminhada de 300 m até à praia

  • Quartos de hotel, Apartamentos de 1, 2 e 3 Quartos

  • 2 piscinas exteriores, campos de ténis, aluguer de bicicletas

  • Grandes espaços de conferências

  • A curta distância a pé dos restaurantes, cafés e do Salt Park

As nossas opções de alojamento

Localização do hotel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Austrália

GPS:-28.277662, 153.577553

Telefone
Fax +61 2 6670 5111

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  2.865 comentários

Classificação do TripAdvisor  4.0/5  4.587 comentários

Don’t book room 2304

Nota Tripadvisor 1.0/5

Zuster74 Avaliação com certificação TripAdvisor

Resort Room 2304 at Gunnamatta Ave- owner cancelled 4 days prior to stay!!! What a low act! Sep. 2022 • Family 4 days before the start of our 2 week stay (September 24, 2022 to Sunday 9), the owners cancelled our booking! We booked in February 2022, and the owner accepted my deposit, accepted my final full payment and left me to find my own accommodation 4 days out when everything is booked out and/or gone up! I last received confirmation of our booking on September 18, 2022, noting we look forward to you staying with us. What is very stressful, is that I have a wife and 3 sons that I had to tell today, that we are not going away, that we don't have anywhere to stay, that we are not having our family holiday! I have all the correspondence with Corporate Boardies, to show all the communication. The person calling from corporate boardies to inform us, did apologised and noted they could not find any alternate option for us. Our family have been holidaying in Kingscliff for 15 years. I have no issue with the owner cancelling, however what I have issue with is 4 days notice!!! No consequence for the owner. I STRONGLY suggest you avoid any bookings for Resort Room 2304 at Gunnamatta Ave - Mantra on Salt, Kingscliff. Ironically to complete this review I had to select the month of stay September. Apologies I couldn't attach any photos of the room to share!

Dear Zuster74 We are deeply sorry to hear about the situation you experienced with your booking at Resort Room. Please accept our sincerest apologies for the stress and inconvenience this has caused you and your family, especially given your long history of holidaying in Kingscliff. We understand the disappointment of having your holiday plans disrupted, particularly with such short notice. While we do not manage the specific property you mentioned, however we will take your feedback and pass it on to the owner and the agent who is managing this unit. Once again, we are sorry to hear what happened and hope that we have the opportunity to welcome you back to Mantra in the future. Best Regards Micky Gong Executive Assistant Manager

Terrible stay at mantra on salt Beach New South Wales

Nota Tripadvisor 1.0/5

Brigid G Família - Avaliação com certificação TripAdvisor

No room cleaning. Could I get your room cleaned after an eight nights stay the carpet stank I was told that towels were complementary since when has personal hygiene. Been an option dreadful don’t stay there I would’ve expected to see a manager, but nobody came near me even after I spoke to one of the junior staff members who tried to help, but nobody came. It was the junior staff member who listened to all of my concerns.

Dear Brigid G We are deeply sorry to hear about the issues you experienced during your stay at Mantra on Salt Beach. Your feedback is concerning, and we sincerely apologize for the inconvenience and disappointment caused. We understand the importance of room cleanliness and hygiene and regret that your room was not cleaned during your eight-night stay. This is not reflective of our usual standards, and we apologize for the oversight. Additionally, we apologize for any confusion regarding the availability of towels and the lack of response from our management team. Your comments have been shared with our housekeeping and management teams to address the issues you encountered and to prevent similar incidents from occurring in the future. We appreciate your understanding and patience and are grateful for the junior staff member who tried to assist you. We understand that this experience has likely left you feeling dissatisfied, and we apologize for not meeting your expectations. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Best Regards Micky Gong Executive Assistant Manager

Beautiful Kingscliff

Nota Tripadvisor 4.0/5

Sightsee703276 Avaliação com certificação TripAdvisor

great location, no food an issue, whilst we could go across the street to Peppers for breakfast and bistro meal it really wasn't good enough for a hotel that I would normally stay at. This might put me off going to the Mantra again, not sure. The bike path along the beach and surrounded by bushland is stunning.

Dear sightsee703276 Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the beautiful location of Kingscliff and the stunning bike path along the beach. We apologize for the inconvenience you experienced regarding the lack of food options at our hotel. Your feedback is important to us, and we will review our offerings to ensure that they meet the standards our guests expect. We understand that our guests' dining experiences are an integral part of their stay, and we regret that we did not meet your expectations in this regard. We appreciate your comments and will use them to improve our services for future guests. Thank you for choosing to stay with us, and we hope to welcome you back soon. Best Regards Micky Gong Executive Assistant Manager

Bit outdated

Nota Tripadvisor 3.0/5

Advisethis182 Família - Avaliação com certificação TripAdvisor

Went with young children and have been before there's not really anything available for children under 5 except for a local playground and the pool The rooms are nice but the whole hotel is a bit outdated We asked for the children to have their bed split into a twin which never happened. We had a view of the garden which was nice. Aye breakfast at the hotel restaurant called seasons where staff could improve customer service. I can't believe we pay to have breakfast included and we still have to pay extra for barista coffee. You can hire bikes with child seats as an extra cost when staying. There's a small mini mart but when I went they seemed to be really low on stock in their fridges. Have stayed there twice now and won't be back. There is a tropical pool which is a bit warmer in temperature and a spa. The larger pool has a good children area to play in. The beach is within walking distance but not flagged. Some of the room was very outdated and needed fixing. The gym is small with limited equipment and no spa or sauna on site

Dear Advisethis 182 Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations, especially when traveling with young children. We apologize for the lack of amenities available for children under 5 and for the oversight regarding your request to split the children's bed into a twin. Your comments about the hotel being a bit outdated and the need for improvement in customer service at Seasons have been noted, and we will address these areas with our team. Regarding the breakfast inclusion, we apologize for any confusion. We will review our offerings to ensure that they are clear and meet our guests' expectations. We appreciate your feedback about the availability of bikes with child seats, the mini-mart, and the pools. We are constantly looking for ways to improve our facilities and services, and your comments will help us in this process. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best Regards Micky Gong Executive Assistant Manager

Good hotel for business or a holiday

Nota Tripadvisor 4.0/5

Patricia S Negócios - Avaliação com certificação TripAdvisor

It’s a great hotel for a holiday or work conference. It’s a little tired looking but overall the facilities are good and there are several cafes and restaurants 2 minutes walk from the hotel. It has a nice pool, is walking distance to the beach and has a great holiday atmosphere

Dear Patrica S Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed your time at our hotel and found it suitable for both business and holiday purposes. Your feedback regarding our facilities, pool, and proximity to cafes, restaurants, and the beach is greatly appreciated. We strive to provide a comfortable and convenient experience for all our guests, and we're pleased to hear that you found our location and amenities to your liking. We appreciate your comment about the hotel appearing a little tired and assure you that we are continuously working to improve and update our facilities to enhance our guests' experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit. Best Regards Micky Gong Executive Assistant Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.229 comentários 9.3/10 Localização
  • 1.929 comentários 5.8/10 Quarto
  • 1.162 comentários 6.3/10 Serviço
  • 96 comentários 4.1/10 Internet
  • 789 comentários 4.8/10 Conforto
  • 649 comentários 4.6/10 Limpeza
  • 500 comentários 8.4/10 Piscina
  • 337 comentários 4.5/10 Comida

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.