Peppers Salt Resort & Spa Kingscliff 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 2.878 comentários

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
Peppers Salt Resort & Spa Kingscliff - Image 3
Peppers Salt Resort & Spa Kingscliff - Image 4
Bells Boulevard, 2487 SOUTH KINGSCLIFF, Austrália

Descrição

Extras do hotel

  • Caminhada de 300 m até à praia

  • Quartos de hotel, Apartamentos de 1, 2 e 3 Quartos

  • 2 piscinas exteriores, campos de ténis, aluguer de bicicletas

  • Grandes espaços de conferências

  • A curta distância a pé dos restaurantes, cafés e do Salt Park

As nossas opções de alojamento

Localização do hotel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 SOUTH KINGSCLIFF
Austrália

GPS:-28.276106, 153.576589

Telefone
Fax +61 2 6674 7788

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

SEASON RESTAURANT

O Season vai levá-lo numa viagem culinária pelo percurso das melhores comidas da nossa região, acompanhado por bom vinho e boa companhia. O restaurante inclui mobiliário italiano elegante e uma atmosfera íntima.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  2.878 comentários

Classificação do TripAdvisor  4.0/5  4.635 comentários

Disappointing experience

Nota Tripadvisor 1.0/5

Emily S Romântica - Avaliação com certificação TripAdvisor

My partner and I were excited to celebrate an important milestone as loyal Accor hotels users and were thoroughly disappointed about our experience. For example, when we checked in, we found our room already covered in sand - even on the countertops. We followed up that evening and the next day using the contact details in the compendium, and despite daily housekeeping being included in my rate, no housekeeper came. [I appreciate that housekeeping depends on the room rate, so I checked my booking confirmation before writing this]. Most of the staff appeared preoccupied with chatting amongst themselves and, where I was able to speak to a staff member, I was left feeling awful for asking any questions (such as asking if there were pool towels available). Nonetheless, I thank the wonderful bar staff working on the evening of 18 November, we appreciated the friendly atmosphere and delicious Tommy’s Margaritas. Both of the staff we met were a credit to the Accor brand. Accor members: I have some observations as a Gold Accor Plus member. As someone who is usually very loyal to Accor, I hate to air my thoughts online but have attempted to address but have received no response from contacting the hotel (per the details in the app and compendium). I enquired with the hotel a week prior to my stay expressing my interest in the late check out benefit, should they have availability to accomodate it. To date, I have received no response. On arrival, I presented two welcome drink vouchers, ordered two drinks, redeemed two drink vouchers in front of the staff and was provided with a single drink. I would understand if the bar was busy, but I was made to feel terrible for asking for the second drink that I had already redeemed. After arriving in the unclean room, I enquired whether they had availability to accomodate the room upgrade benefit. The following day, which appeared to be a quiet Monday for the hotel, I enquired again about whether they had availability to accomodate the room upgrade. Please note that this could not have been accommodated behind the scenes as I was on the ground floor with a car park view in the booked room type. I would completely understand if the hotel had no availability to accomodate any gold tier benefits, but I would have liked a response (or at the very least to receive the housekeeping service included in the room rate.) I pay for Accor Plus to make getaways that little bit more special, and am usually delighted by the wonderful experience. If you are like us and hope to celebrate an important milestone through a getaway, I do not recommend staying at Peppers Salt - especially if you want to enjoy any of the benefits associated with the Accor brand.

Could be better

Nota Tripadvisor 4.0/5

Julie G Avaliação com certificação TripAdvisor

I have said “very good” in my review but there were things that did go wrong, that should not have, but in saying that the resort looks lovely, the lagoon pool fantastic and our room suited us and was in a good position. In saying that when we arrived our room was not ready, then the room we were given was not what we had paid for, a lagoon pool view room. We refused the room and were told we could stay in it for the night and move to another room next day….we said no, we wanted a room that was suitable for our entire 9 night stay. I was sent to look at a room which was suitable but unknown to reception had not been serviced. By this time we were worn out and frustrated. Eventually the room was serviced and ready for us to move into and it was a lovely room, close to the pool. We were given a very small food and beverage credit on our account to use but every time we wanted to charge anything back to our room we couldn’t which meant many trips back to reception for them to sort out which they kept saying they did each time but nothing changed. I found the staff at the bar very unfriendly or helpful except Lucas who was terrific. Also the bar has small bar meals which are quite good especially during happy hour 4-5pm but on a Thursday, Fri and sat you cannot access food at the bar during this time as the restuarant is gearing up for opening at 5.30pm. We think this should be remedied as having access to some food during this time is important. I think Peppers should try and live up to what is perceived a good reputation which at the moment is lacking. The Salt area is lovely with some magnificent restaurants in the Village.

Not up to scratch

Nota Tripadvisor 2.0/5

steventhacker Negócios - Avaliação com certificação TripAdvisor

Room only serviced once in the week Restaurant too expensive for the meal provided and the wait staff were inattentive and disinterested, plus there was a very long wait between entree and main (1 hour) Shower leaked Invoicing was a problem

Poor customer service and apartment poorly maintained

Nota Tripadvisor 3.0/5

Kevin J Avaliação com certificação TripAdvisor

Apartment was a little run down with broken items, tv and toaster not working etc. Staff appeared uninterested and in a rush when approached at counter. Tried following up with management re issues (after stay) but no return communication - gave impression that my enquiry and feedback was of no interest to them. Otherwise the resort is nicely situated and facilities are nice, just poor communication and interest from staff and management. Wouldn’t go back in a hurry I’m sorry to say!

Lovely hotel - family friendly

Nota Tripadvisor 4.0/5

Brittany P Avaliação com certificação TripAdvisor

This is the second time we have stayed at Peppers Salt Resort. We love the resort and location. Great amenities. This time however our room wasn’t cleaned properly. Floor was dusty, hair left all around the bathroom, in the spa bath, shower and toilet. Cooking utensils needed to be washed before use. Lastly on day of check-out, room service came in with-out knocking while we had the privacy sign on our door. It was before 10am and check-out is 11am. We explained to them we were packing up while our baby was sleeping. They spoke so loudly waking the baby up. Continued talking loudly and left without apologising.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 671 comentários 9.1/10 Localização
  • 1.492 comentários 5.7/10 Quarto
  • 1.181 comentários 5.7/10 Serviço
  • 26 comentários 1.4/10 Internet
  • 591 comentários 8.3/10 Piscina
  • 574 comentários 5.4/10 Conforto
  • 529 comentários 4.6/10 Comida
  • 478 comentários 4.5/10 Limpeza

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.