Mantra on Northbourne - Canberra 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.2/5 1.088 Bewertungen

Mantra on Northbourne - Canberra - Image 1
Mantra on Northbourne - Canberra - Image 2
Mantra on Northbourne - Canberra - Image 3
Mantra on Northbourne - Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australien

Beschreibung

Hotel-Extras

  • Um mit einem Reservierungsberater zu sprechen, kontaktieren Sie uns unter 1300 987 610

  • In der Nähe der Straßenrestaurants und Cafés von Lonsdale

  • Im Apartmentstil

  • Tiefgarage

  • Günstig gelegen in der Nähe der Sehenswürdigkeiten von Canberra

Unsere Unterkünfte

Zimmer

Hotel

  • 3 Pers. max.
  • 30 m² / 322 sq ft
  • Bettwäsche 1 x Kingsize-Bett(en)

Lage des Hotels

Mantra on Northbourne - Canberra

84 Northbourne Avenue
2612 CANBERRA
Australien

GPS:-35.274217, 149.130653

Tel
Fax +61 2 6243 2599

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel

STOCK KITCHEN

Stock Kitchen & Bar ist der perfekte Ort zum Genießen fabelhaften Kaffees, Essens und Weins mit Familie, Freunden und Kollegen. Inspiriert von hausgemachter, herzhafter und gesunder Kost. Wir garantieren Ihnen, dass für jeden Geschmack etwas dabei ist.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.2/5  1.088 Bewertungen

TripAdvisor-Gesamtwertung  3.8/5  2.254 Bewertungen

Serious Lift Malfunction and the Lack of Emergency Response by the hotel

Note Tripadvisor 1.0/5

ShweK3 Zertifizierte TripAdvisor Bewertung

The lift suddenly malfunctioned and dropped from level 6 to below ground level. This was a terrifying experience and could have caused serious injury. During the incident, I pressed the emergency button and the alarm was ringing, but no hotel staff responded. There were no staff present at the hotel at the time. I had to call my friends myself to look for hotel staff. Even after the receptionist arrived, the hotel was unable to take any action. I was left waiting until Canberra emergency services attended. This highlighted a serious lack of emergency preparedness. Emergency situations require proactive planning, not reactive explanations. A proper emergency plan should be immediate, well-trained, and prepared for worst-case scenarios. What if I had a heart condition? What if an elderly guest or a child had been in the lift? What if someone had been injured during the lift drop? Relying entirely on third-party contractors without an internal emergency response places guests at risk. Safety incidents like this should never be treated as routine. After the incident, I only received a verbal apology. After many follow-ups, a small gift card was offered, and the case was closed without proper review. Given the seriousness of the situation, this response was disappointing. Guest safety should always come first. Unfortunately, this experience left me deeply concerned about how emergencies are handled at this hotel.

A great place to stay in a great location.

Note Tripadvisor 4.0/5

AustraliaJetsetter Familie - Zertifizierte TripAdvisor Bewertung

This hotel has had some negative reviews of late but I’m perplexed as to why. It’s a great place to stay and has everything you could need. Sure the rooms may be a bit tired/dated but this does not impact your stay negatively at all. Do not let the haters put you off! We booked a 2 bedroom apartment and it was great. 2 bathrooms, washing machine and dryer, dining table, microwave, full fridge and mini fridge, a lounge suite/sofa bed too and a king & queen bed. The room was made up every day and the housekeeping staff took on board our requests (extra towel, not to re-make the bed etc). The buffet breakfast was plentiful and nice. It isn’t a 5 star dining experience by any means but it has all your breakfast staples and was an enjoyable start to our days. We were all full up every morning! Yeah the entrance/exit to the parking garage is tight, but if you do it slowly you’ll be fine. We found the Mantra on Northbourne a great place to stay in a fantastic location with shops and food options in abundance. We would stay again in a heartbeat.

Dear AustraliaJetsetter, Thank you very much for your thoughtful and positive review. We’re delighted to hear that you enjoyed your stay in our two-bedroom apartment and that our housekeeping team was able to accommodate your requests. We appreciate your kind words about our breakfast and location, and it’s great to know you found everything convenient and comfortable. We also understand the parking garage can be a bit tight, so your tip about taking it slowly is very helpful! Thank you again for choosing Mantra on Northbourne Canberra. We look forward to welcoming you back on your next visit. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Can’t Believe This Is A Mantra

Note Tripadvisor 2.0/5

CJ-3749 Familie - Zertifizierte TripAdvisor Bewertung

I’ve stayed at several Mantra hotels before and have become accustomed to a certain standard, but Mantra on Northbourne Canberra was a huge letdown. One of the most frustrating parts was the surge pricing. While we were looking at booking options, we watched the price go up twice in just half an hour. When we called the staff to try and lock in a price, they seemed uninterested and not particularly helpful. They asked us to sign up for their loyalty program so they could lock in the pricing, but when I signed up, they actually quoted me a higher price than what was being shown on the website as their standard rate. When we pointed this out, they just told us to book it on the website instead. We booked three one-bedroom apartments, and from the moment we arrived, the place felt tired and neglected. The rooms were dated with worn-out furniture. One of the rooms even smelt like cigarette smoke, and all we were given was some air freshener to deal with it. The bathrooms weren’t properly cleaned, and the shower pressure was barely a trickle. We also asked if they could do a better rate on the daily parking since we had three vehicles, but they simply said no and that was the end of the conversation—no effort to help or provide any flexibility. To make matters worse, on our second night we returned to find the car park completely full. When we raised the issue that we had paid for parking and there were no spaces available, the staff couldn’t have cared less. Despite the reasonably high rate, there was no servicing of the room during our stay, and the tea, coffee, and towels provided were VERY minimal. For what we paid, this felt really disappointing. There’s also an extensive list in the room of what NOT to do to avoid setting off the fire alarm, because if you do, you’ll be charged $1400. Included in this list were things like dust and cooking fumes—apparently, even making a simple meal could trigger the alarm. Here’s an idea: clean the place properly so there’s minimal dust, and install proper ventilation so the alarm doesn’t go off. The street noise made it hard to sleep, and overall, the experience was far below what I expect from a Mantra property. For the price we ended up paying, I expected much better. Honestly, I can’t believe this is a Mantra property. I won’t be returning, and I’d recommend looking elsewhere if you want a comfortable and fairly-priced stay in Canberra.

Dear Chris, Thank you for taking the time to share such detailed feedback following your stay at Mantra on Northbourne Canberra. I’m sincerely sorry to hear that your experience did not meet expectations and that we fell short in multiple areas during your visit. Please accept my apologies for the issues you encountered with booking, communication, room condition, and service. What you’ve described — from the inconsistencies in pricing, to the condition of the apartments and the parking situation — is not reflective of the standards we aim to uphold. I also understand your frustration around the handling of invoices and the lack of responsiveness from our team. Your comments on the fire alarm notices, cleanliness, and amenity shortfalls have been noted and will be discussed with both our housekeeping and facilities teams to address immediately. Additionally, your feedback around flexibility and staff engagement highlights the need for further training to ensure guests feel supported and valued. I would like the opportunity to follow up personally and ensure your remaining invoices are sent to you without further delay. Thank you again for your candid review — we take all guest feedback seriously and use it to improve. I hope we can restore your confidence in the Mantra brand in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Convenient location

Note Tripadvisor 2.0/5

Wendy C Paare - Zertifizierte TripAdvisor Bewertung

Good location in the city. Close to restaurants and pubs.Large room. No outlook from balcony other next door apartment building. Room didn’t look like pictures on website. Hotel overdue for an update. Pool and gym in dungeon like area which you had to access by metal fire escape stairs . Not inviting in anyway. I felt like no recognition of the fact that I was a gold Accor plus member. Not up to Accor standards of other places we have stayed.

Dear Wendy, Thank you for sharing your feedback with us. We’re pleased to hear that you found our location convenient and enjoyed the spacious room. We sincerely apologise that the room did not meet your expectations and that the facilities, including the pool and gym, did not live up to your previous experiences with Accor hotels. We understand how important it is for the property to reflect the images and descriptions you see online, and we will review our listings to ensure they accurately represent the guest experience. We also regret that your status as a Gold Accor Plus member was not recognized during your stay. We’ll make sure this is addressed with our team to improve our recognition of loyal guests moving forward. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again to experience the enhancements we’re working on. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Standard, nicht überzeugend

Note Kundenmeinungen 2.5/5

Oliver Geschäftsreisende - Bestätigte Mitteilungen ALL

Keine echten Lowlights - außer Sauberkeit im Bad - aber auch nichts Überzeugendes. Frühstück sehr rudimentär. Maximal zwei Sterne Niveau.

Dear Oliver, vielen Dank für Ihre Rückmeldung und Ihre Zeit, uns Ihre Eindrücke mitzuteilen. Es freut uns zu hören, dass es keine großen Lowlights während Ihres Aufenthalts gab. Wir bedauern jedoch, dass die Sauberkeit im Bad nicht Ihren Erwartungen entsprach. Das ist natürlich ein Bereich, den wir mit unserem Team überprüfen werden, um sicherzustellen, dass unsere Gäste stets eine gründliche und zufriedenstellende Reinigung erleben. Wir nehmen Ihre Kommentare zum Frühstück ebenfalls ernst und werden diese in unsere Überlegungen einfließen lassen, um unser Angebot weiter zu verbessern. Ihr Feedback ist für uns von großer Bedeutung, um die Qualität unserer Dienstleistungen stetig zu steigern. Wir hoffen, Sie bei einem zukünftigen Aufenthalt von einer besseren Erfahrung überzeugen zu können. Freundliche Grüße, Ihr Team vom Mantra on Northbourne

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

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  • 485 Bewertungen 7.9/10 Service
  • 22 Bewertungen 3.8/10 Internet
  • 274 Bewertungen 5.7/10 Sauberkeit
  • 178 Bewertungen 5.7/10 Frühstück
  • 139 Bewertungen 3.2/10 Stimmung
  • 132 Bewertungen 4/10 Ausstattung

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.