Mantra Lake Tekapo bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 382 ulasan

Mantra Lake Tekapo - Image 1
Mantra Lake Tekapo - Image 2
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Deskripsi

Keistimewaan hotel

  • Make use of our BBQ entertainment area by the pool after a day exploring beautiful Lake Tekapo

  • Our optimal location is just a 10 minute walk to the town centre, & 5 minute walk to the lake

  • We offer an outdoor pool and hot tub; both are a perfect way to relax after a day out

  • Our spacious apartments are fully self contained, all offering kitchen and laundry facilities

  • Famous for its star gazing, Lake Tekapo is the perfect location to be at one with nature

Akomodasi kami

Lokasi hotel

Mantra Lake Tekapo

1 Beauchamp Place
7999 LAKE TEKAPO
New Zealand

GPS:-44.006986, 170.485883

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Wi-Fi
  • Properti 100% Bebas Rokok

Kolam renang

Sink into the hot tub overlooking the snow-capped mountains of the Southern Alps. During summer, cool off in the pool and relax in the New Zealand sunshine.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  382 ulasan

Peringkat TripAdvisor  4.0/5  664 ulasan

Disappointing, poor service, no onsite facilities

Catatan Tripadvisor 2.0/5

Jenni W Ulasan TripAdvisor tersertifikasi

Booked a one-bedroom apartment for 2 people on an overnight stopover, got an enormous 2-storey 2-br family townhouse (with one bedroom and one bathroom locked). Large kitchen & living areas, well-equipped (if you were staying for a week), but did not even supply long-life milk in the fridge. Bedrooms upstairs, steep staircase, difficult to take luggage up, so it stayed downstairs on the lounge room floor. Garage door did not open, so unable to lock car away. Enormous TV set ... but not able to get it working. Said no digital channels available (no instructions how to access digital or streaming access). Tiny reception office, appeared to be set up in the garage of one of the apartments - but CLOSED from 5.00pm-8.30am! No-one onsite after hours, Peppers staff only offer late check-in service, so nothing could be rectified for us! No restaurant, cafe or other facilities on site. Very hot upstairs in bedroom (mid-Feb) - no aircon or fan! Had to open door to balcony to let some fresh air in. Nice balcony off master with view over the pool ... but no views to the gorgeous Lake Tekapo. Steep staircase upstairs, large bedroom with lots of storage, but very small ensuite. No other mirror to do makeup etc when partner was in shower. Toilet downstairs was very pokey, with only a small mirror there too. Lots of waste space. Location was a bit too far out of the township to be able to walk to dinner (15-20 min walk) ... but set right on the main road through town, so still got the traffic noise. Not the usual Mantra standard, very expensive accommodation (more expensive than our apartment in Queenstown, with views!). Not recommended. We won't be returning.

Dear 365jenniw, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. All our units at Mantra are quite generous in size, normally enjoyed and appreciated by most of our guests. The living, kitchen and the dining areas are downstairs however all the bedrooms are upstairs accessible through a staircase ( 1 Meter-1.2 Meter wide) however we completely understand that sometimes lifting heavy luggage or given the size of the luggage can be challenging for even the fittest person. We are disappointed that we were not there to assist you as our reception hours are from 08:30-17:30 and our friendly team from Peppers Bluewater Resort assists with any late arrivals as well as any after hours guest requests. None of our units comes with Lake View and we do not advertise them offering lake view. However we do provide "Meadow Fresh" long life milk in each unit which has 4 star Health rating. Also, the units are equipped with good size Tv's with digital channels available in each unit and the compendium in the room has the instructions to operate it. We apologize if this was missing in your room. Unfortunately Mantra does not have any Food & Beverage facilities on site however our sister property "Peppers Bluewater Resort" which is situated around 1Km away from Mantra has a Bar & Restaurant. It is regretful that your experience with us was not so pleasant and we apologize for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Mantra Lake Tekapo

Mouse in the house and dirty washing

Catatan Tripadvisor 1.0/5

MsHolidays-alot Ulasan TripAdvisor tersertifikasi

6th March 2024 After a long day on the Hooker Valley Track, I was looking forward to booking into my hotel and a hot cup of tea. What I found was dirty washing from the previous guests that room service hadn't moved, and a cup from the cupboard that still had a dirty tea bag in it. I was horrified and shocked and alarmed to find a rodent running around the toilet. I spoke to management the next day as reception wasn't open until the next morning. The manager tried to get the mouse out of the unit. He sent staff to kill it while we were still in there. Apparently, I am not entitled to a "full refund" as I still need to pay a booking fee. Upper management believe I should only receive a 30% refund as I stayed the night. Given a choice, I would definitely not have stayed. I have asked the manager for details so as to communicate with upper management. I am still waiting for an email from him. I have videos that I can't upload yet.

Dear MsHolidays-alot, Thank you for taking the time to tell us about your experience at the Mantra, Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the delay from our end, we appreciate your patience on this matter and I am pleased that we were able to come with a positive outcome for you. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Mantra Lake Tekapo

Spacious, clean, quiet, comfortable vacation townhouse

Catatan Tripadvisor 4.0/5

Fred A Ulasan TripAdvisor tersertifikasi

We really liked the spacious, clean, and comfortable townhouse. It was well appointed and had everything we needed. The only drawback was a strong, lingering odor of fried fish from a previous occupant. It made the indoor air quality a bit unpleasant.

Dear FredA661, We very much appreciate your comments regarding your stay at the Mantra Lake Tekapo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear about the fish odour in you room and appreciate your constructive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Manager Mantra Lake Tekapo

Fantastic Accomodation and location

Catatan Tripadvisor 5.0/5

Happiness742041 Ulasan TripAdvisor tersertifikasi

A large semi detached house with integral garage fitted out to a high standard was what welcomed us as we parked in the drive. Unfortunately, there was no one in the office to greet us and we had to contact someone by phone. It worked ok though, but was apparently due to a recent change in the management. Otherwise perfect

Dear Happiness742041, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. Our reception hours are from 08:30-17:00 however our sister property "Peppers Bluewater Resort" assist with after hours arrivals and guest queries. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future. Sincerely Hotel Manager Mantra Lake Tekapo

Awsome

Catatan Tripadvisor 5.0/5

prash p Ulasan TripAdvisor tersertifikasi

Great appartement, good service, great location, the hotel sphere was nice. Lake Takepo is a must visit NZ Destination. It's a lake with great view. Nice to have sunset and sunrise there. The restaurants arround the lake also great. Specially the old Church that was an icon of Tekapo

Dear 940prashp, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and looking forward to welcome you again. Hotel Manager Mantra Lake Tekapo

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 243 ulasan 9.4/10 Lokasi
  • 432 ulasan 7.6/10 Kamar
  • 183 ulasan 7.7/10 Pelayanan
  • 11 ulasan 3.8/10 Internet
  • 128 ulasan 6.5/10 Kebersihan

Diberdayakan oleh Trustyou

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