墨尔本普雷斯顿诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 1,078 评论

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墨尔本普雷斯顿诺富特酒店 - Image 1
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215 Bell Street, 3072 普雷斯顿, 澳大利亚

描述

酒店其他优惠

  • 步入客房，迎面而来的是充满活力、五彩缤纷的环境氛围。

  • 配备智能电视、多个 USB 接口、办公空间、室内保险箱和可按需取用的迷你吧。

  • 墙面装饰采用的是当地主题的壁纸，呈现出当地街头艺术文化的气息。

  • 配备环保设施、奈斯派索咖啡机和按需取用的迷你吧。

  • 单间公寓设施齐全，配备全套厨房设施。

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酒店位置

墨尔本普雷斯顿诺富特酒店

215 Bell Street
3072 普雷斯顿
澳大利亚

GPS:-37.746361, 145.008234

电话
传真 +61 3 9485 0080

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,078 评论

TripAdvisor 评级  3.6/5  1,867 评论

Tripadvisor 评级 5.0/5

Cheryl H 经 TripAdvisor 认证的评论

The room was very well appointed, very comfortable and spacious. The location, and amenities of the hotel were spot on for my work trip. Staff very friendly and helpful.

Dear Cheryl, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found the room to be well appointed, comfortable, and spacious. It is also wonderful to know that our location and amenities met your needs for your work trip. Our team strives to provide friendly and helpful service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Tripadvisor 评级 3.0/5

Brett O 经 TripAdvisor 认证的评论

Stayed at hotel for work. It is a pleasant hotel., but a few concerning issues need to be raised. There was a slight step into the shower from the passage, which is extremely dangerous twice I tripped on it, a real safety issue which needs addressing. Booked a King size suite for two and there was only one breakfast supplied, we went down for breakfast at 6.30am to only be told by a staff member it doesn’t open for breakfast until 7am, A bit late for people who need to get to work, so no breakfast anyway. We also ordered an ice bucket with ice and were informed we need to pay $5.00 for delivery. The hotel really needs to fix these issues at $299.00 for one night, not value for money, would think twice about staying again.

Dear Brett, Dear Brett O, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest comments, as they help us identify areas for improvement. We regret to hear about the safety concern regarding the step into the shower. Please be assured that your safety is our top priority, and we will promptly review and address this issue to prevent any future incidents. We apologize for the inconvenience caused by the breakfast timing and the ice delivery fee. Your feedback has been shared with our team to evaluate how we can better accommodate our guests' needs, especially during early mornings and for additional services. Regarding the value of your stay, we are sorry to hear that it did not meet your expectations. We continually strive to provide high-quality experiences, and your comments will be used to enhance our services. Thank you once again for your constructive feedback. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

Pretty good stay overall.

Tripadvisor 评级 4.0/5

Unicorn519 经 TripAdvisor 认证的评论

Pretty good 3 night stay at the Novotel Preston. There was an initial mix up with my room type. They had me in a standard room even though I'd booked the Deluxe but a call to reception fixed the problem and I was moved. The Deluxe room was huge, terrific bed and sumptuous pillows. I was very impressed by the lighted mirror in the bathroom which is about the only one I've ever used in a Hotel that actually allows you to apply makeup without making you look like a freak! So huge points for that! There was a little question over the cleaning though, the mirror in the kitchenette area was smeary and the porcelain bit behind the toilet lid was also suspect. I stayed at the Quest on my last visit which was absolutely spotless but sadly does not have food available. I ordered room service quite a bit and it does arrive a little lukewarm due to it coming from the restaurant across an exposed walkway which in Winter isn't optimal. My room 661 faced the busy highway but that didn't really impact my stay. The room service staff were lovely but I wasn't impressed upon checking out as the guy that served me barely spoke a word, just that a copy of my bill would be emailed to me! The fellow who checked my friend out was the complete opposite and enquired about her stay etc. All in all I would stay here again as it is close to my daughters house and I thoroughly enjoyed the experience.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Preston. We sincerely appreciate your kind words about the spacious Deluxe room, comfortable bedding, and the innovative lighted bathroom mirror—it's wonderful to know these features enhanced your experience. We also appreciate your constructive comments regarding the initial room mix-up and the cleanliness issues you encountered. Please accept our apologies for any inconvenience caused; rest assured, we have addressed these matters with our housekeeping team to ensure they are rectified promptly. Your observations about room service delivery and staff interactions are valuable to us. We will review our operational procedures to improve the warmth of our service and ensure a consistently friendly experience at checkout. We are glad to hear that despite facing some minor inconveniences, you enjoyed your overall stay and found our location convenient. We look forward to welcoming you back in the future and providing an even better experience. Kind regards, Dinesh Gandhi General Manager Novotel Melbourne Preston

Always worthwhile a stay

Tripadvisor 评级 5.0/5

Joanne D 经 TripAdvisor 认证的评论

The staff at Novotel Preston Melbourne are always friendly, helpful and professional. The hotel, rooms and the restaurant is clean, tidy, with a touch of elegance.

Dear Joanne, Thank you for sharing your kind feedback. We are delighted to hear that your stay at Novotel Preston Melbourne was consistently enjoyable and that you appreciated our staff’s friendliness, helpfulness, and professionalism. It’s also wonderful to know that you found our hotel, rooms, and restaurant to be clean, tidy, and elegantly maintained. Your positive comments motivate us to continue providing exceptional service, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

guest customer serice

Tripadvisor 评级 5.0/5

704abdallahm 经 TripAdvisor 认证的评论

it's all about the customer service experience, whether if it's 5 star or one star even that makes the stay memorable ... from the door itself when you walk in staff darwin greets with a smile , it is not once nor twice that i have visited this hotel and he always makes an impact he even recognized faces and welcomes you with a " welcome back , long time no see !! " thank you darwin and best of luck and success in your career .

Dear Abdallah, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words and observations about our customer service. We are delighted to hear that Darwin made such a positive impact on your experience. His ability to greet guests with a warm smile and a heartfelt welcome truly embodies the level of service we strive to provide. It is wonderful to know that he has consistently shown you this level of hospitality during your visits. Your acknowledgment of Darwin’s efforts serves as a motivation for our entire team to continue delivering outstanding service. We will be sure to share your compliments with him, and we wish him all the best in his career. Thank you once again for your feedback. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

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其他网络用户评价我们的酒店

  • 301 评论 8.3/10 位置
  • 818 评论 7.6/10 房间
  • 650 评论 8.9/10 服务
  • 316 评论 7.6/10 清洁度
  • 212 评论 6.5/10 食物
  • 151 评论 7.3/10 早餐
  • 122 评论 8.6/10 氛围
  • 28 评论 9.6/10 运动休闲

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