Novotel Мельбурн Престон 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 145

Гарантия
лучшей цены
Novotel Мельбурн Престон - Image 1
Novotel Мельбурн Престон - Image 2
Novotel Мельбурн Престон - Image 3
Novotel Мельбурн Престон - Image 4
215 Bell Street, 3072 ПРЕСТОН, Австралия

Описание

Особенности отеля

  • Номера выдержаны в необычной цветовой гамме.

  • В номере имеется смарт-ТВ, несколько USB-портов, рабочее место, сейф и мини-бар по запросу.

  • Стены украшают обои с мотивами местной уличной арт-культуры.

  • Экологичные принадлежности, кофемашина Nespresso и мини-бар по запросу.

  • Также доступны полностью оборудованные апартаменты-студии с кухней.

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Расположение отеля

Novotel Мельбурн Престон

215 Bell Street
3072 ПРЕСТОН
Австралия

GPS:-37.746361, 145.008234

Телефон
Факс +61 3 9485 0080

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 145

Рейтинг TripAdvisor  3.6/5  Отзывов: 1 869

Very bad and dirty Novotel service

Примечание: Tripadvisor 1.0/5

terri t Реальные отзывы TripAdvisor

Our stay here was awful unfortunately, dirty bathroom, kitchen area, the windows were smeared, carpet dusty, corners had cobwebs. Bathroom door and sink didn't fit well and a chunk taken out of the glass door with no personal locks, the towel racks were falling off and when sitting on the toilet you get a towel rack blow to the head if moving forward. Also the lack of personal amenities for loving the planet is more likely just cutting costs and no customer service rather than helping the environment- if you did care for the environment you'd defrost the freezers in the fridge- actual fact. The service at the front desk was poor, 1st time staying here, we were not directed well, 2 different lifts from 2 different buildings was illogical and confusing. They spoke extremely quietly and in bad English which made checking in awkward. This was New Year's Eve and returning to the hotel was also awful, vomit covered the walls and floor of the lift, all over my ball gown and sandals, my husband told the front desk but the guy said he knew but was more interested in flirting with the pack of stewardess celebrating with drinks, we literally had to ask the guy to move the ladies and drinks table so we could get to the lift. Next morning at the restaurant for breakfast- again bad customer service was not directed where to go or any manners, food was soggy, tasteless, no actual care taken. On check out, we were never asked about our stay or if we were happy- nothing of what I'd expect from a Novotel . The unexpected car park fee was a surprise at the last minute and unacceptable

Fantastic stay at Novotel Preston

Примечание: Tripadvisor 5.0/5

Jude R Реальные отзывы TripAdvisor

I’m currently staying at the Novotel in Preston, Victoria, and I’ve been so impressed by how efficient, warm, and friendly the staff are. They’re constantly on the move, attentive, and always ready to help—often anticipating what you need before you even ask. It’s genuinely been one of my best hotel experiences anywhere. The breakfast at the Stampton is delicious, with a wide variety of buffet options all cooked to perfection, and the staff are always cheerful. Reception is staffed 24 hours a day and somehow they remain just as fresh and helpful at 3am as they are during the day. Security is visible, alert, and regularly patrolling, which is very reassuring. It’s no surprise that airline staff choose to stay here. My wife and I are so glad to be spending New Year’s here.

Примечание: Tripadvisor 5.0/5

Cheryl H Реальные отзывы TripAdvisor

The room was very well appointed, very comfortable and spacious. The location, and amenities of the hotel were spot on for my work trip. Staff very friendly and helpful.

Dear Cheryl, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found the room to be well appointed, comfortable, and spacious. It is also wonderful to know that our location and amenities met your needs for your work trip. Our team strives to provide friendly and helpful service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Примечание: Tripadvisor 3.0/5

Brett O Реальные отзывы TripAdvisor

Stayed at hotel for work. It is a pleasant hotel., but a few concerning issues need to be raised. There was a slight step into the shower from the passage, which is extremely dangerous twice I tripped on it, a real safety issue which needs addressing. Booked a King size suite for two and there was only one breakfast supplied, we went down for breakfast at 6.30am to only be told by a staff member it doesn’t open for breakfast until 7am, A bit late for people who need to get to work, so no breakfast anyway. We also ordered an ice bucket with ice and were informed we need to pay $5.00 for delivery. The hotel really needs to fix these issues at $299.00 for one night, not value for money, would think twice about staying again.

Dear Brett, Dear Brett O, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest comments, as they help us identify areas for improvement. We regret to hear about the safety concern regarding the step into the shower. Please be assured that your safety is our top priority, and we will promptly review and address this issue to prevent any future incidents. We apologize for the inconvenience caused by the breakfast timing and the ice delivery fee. Your feedback has been shared with our team to evaluate how we can better accommodate our guests' needs, especially during early mornings and for additional services. Regarding the value of your stay, we are sorry to hear that it did not meet your expectations. We continually strive to provide high-quality experiences, and your comments will be used to enhance our services. Thank you once again for your constructive feedback. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

Pretty good stay overall.

Примечание: Tripadvisor 4.0/5

Unicorn519 Реальные отзывы TripAdvisor

Pretty good 3 night stay at the Novotel Preston. There was an initial mix up with my room type. They had me in a standard room even though I'd booked the Deluxe but a call to reception fixed the problem and I was moved. The Deluxe room was huge, terrific bed and sumptuous pillows. I was very impressed by the lighted mirror in the bathroom which is about the only one I've ever used in a Hotel that actually allows you to apply makeup without making you look like a freak! So huge points for that! There was a little question over the cleaning though, the mirror in the kitchenette area was smeary and the porcelain bit behind the toilet lid was also suspect. I stayed at the Quest on my last visit which was absolutely spotless but sadly does not have food available. I ordered room service quite a bit and it does arrive a little lukewarm due to it coming from the restaurant across an exposed walkway which in Winter isn't optimal. My room 661 faced the busy highway but that didn't really impact my stay. The room service staff were lovely but I wasn't impressed upon checking out as the guy that served me barely spoke a word, just that a copy of my bill would be emailed to me! The fellow who checked my friend out was the complete opposite and enquired about her stay etc. All in all I would stay here again as it is close to my daughters house and I thoroughly enjoyed the experience.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Preston. We sincerely appreciate your kind words about the spacious Deluxe room, comfortable bedding, and the innovative lighted bathroom mirror—it's wonderful to know these features enhanced your experience. We also appreciate your constructive comments regarding the initial room mix-up and the cleanliness issues you encountered. Please accept our apologies for any inconvenience caused; rest assured, we have addressed these matters with our housekeeping team to ensure they are rectified promptly. Your observations about room service delivery and staff interactions are valuable to us. We will review our operational procedures to improve the warmth of our service and ensure a consistently friendly experience at checkout. We are glad to hear that despite facing some minor inconveniences, you enjoyed your overall stay and found our location convenient. We look forward to welcoming you back in the future and providing an even better experience. Kind regards, Dinesh Gandhi General Manager Novotel Melbourne Preston

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Другие интернет-пользователи оценили наш отель

  • 325 Отзывов 8.3/10 Расположение
  • 847 Отзывов 7.6/10 Номер
  • 682 Отзывов 8.7/10 Сервис
  • 332 Отзывов 7.5/10 Чистота
  • 224 Отзывов 6.6/10 Еда
  • 161 Отзывов 7.3/10 Завтрак
  • 147 Отзывов 6.4/10 Соотношение цены и качества
  • 127 Отзывов 8.7/10 Атмосфера

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