Mercure Мельбурн Север 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.6/5 Отзывов: 322

Гарантия
лучшей цены
Mercure Мельбурн Север - Image 1
Mercure Мельбурн Север - Image 2
Mercure Мельбурн Север - Image 3
Mercure Мельбурн Север - Image 4
Cnr Flemington Road, and Harker Street, 3051 МЕЛЬБУРН, Австралия

Описание

Особенности отеля

Отель Mercure Северный Мельбурн может предоставить современному путешественнику все необходимое, включая высокоскоростной Интернет, ЖК-телевизор с высокой четкостью, каналы Foxtel, мини-бар и кондиционер с сенсорным управлением.

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Расположение отеля

Mercure Мельбурн Север

Cnr Flemington Road, and Harker Street
3051 МЕЛЬБУРН
Австралия

GPS:-37.796678, 144.950534

Телефон
Факс +61 3 9329 9950

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

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Рейтинг ALL  3.6/5  Отзывов: 322

Рейтинг TripAdvisor  3.0/5  Отзывов: 565

Poor Service....

Примечание: Tripadvisor 1.0/5

KrisVenugopalan Деловые путешественники - Реальные отзывы TripAdvisor

Key Card did not work - three times I have to walk up and down. Charged me for breakfast, though I had paid for breakfast when booking.

Dear Kris, Thank you for taking the time to share your feedback. I am sorry to hear your stay did not live up to your expectations, as our team works hard to provide an excellent custumer service experience to all our guests; please rest assured I have shared your comments with the relevant department heads. Additionally we have reviewed and refunded the incorrect breakfast charge to your account. We hope to be able to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Maintenance has been forgotten at this hotel.

Примечание: Tripadvisor 3.0/5

Rosalind P Реальные отзывы TripAdvisor

Staff were friendly. Bed was very comfortable. Linen was clean. BUT- there were repaired holes in the bath that were rusting, painted tiles at the end of the bath where the paint was lifting off , shower panel separating - all serious health hazards; the shower taps would not stop dripping unless turned off so tight it took 2 hands to turn them back on, obvious dirt around the perimeter of the bathroom, the remote for the TV and air conditioner had flat batteries - reception gave me batteries to replace the flat ones, one power point looked as if it was burned / scorched. There was no information sheet stating the number to call for reception or any other assistance at the hotel. . Breakfast was barely warm with nowhere to place the food covers while selecting food. Food offering was reasonable. Chairs in the foyer were torn, Carpet in the foyer was threadbare. The lift was still about 10cm above ground level when the door opened- but does settle into place - dangerous tripping hazard. Location is easy for tram access to the CBD.

Very average hotel

Примечание: Tripadvisor 1.0/5

juleseSyd Деловые путешественники - Реальные отзывы TripAdvisor

I recently stayed one night here. I only chose it due to proximity to my work event. My first room allocated 134 was so loud as it's really close to Flemington Rd. Moved to 204. On Harker St. Noisy but not as bad. Definitely a very tired hotel. My room was missing one curtain only a backing on one side. Room service for a quiet Wed night. No Veggie burger at 6.15pm. Chicken burger option was not cooked so are around the chicken. Breakfast buffet. Ok. Coffee machine. Wouldnt recommend.

Dear juleseSyd, Thank you for taking the time to share your feedback. I am disappointed to hear your stay did not live up to your expectations and offer my sincere apologies. We will take your comments on board as we strive to constantly improve our customer experience, and we hope to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Good for young family stay

Примечание: Tripadvisor 5.0/5

Col H Реальные отзывы TripAdvisor

Family getaway with 2 kids and Staff were very accommodating of our bits and pieces such as scooters and bags after checkout whilst we explored the city. Close to bus and trains, great spot with space for kids to adventure and not be surrounded by buildings.. zoo nearby.. awesome. Room service reasonably priced for the conscience and easy..

Dear colh855, Thanks for the lovely review! I am glad to hear your positive remarks and will be sure to share it with our team. We hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Cancellation

Примечание: Tripadvisor 1.0/5

Sarah C Реальные отзывы TripAdvisor

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Dear Sarah, Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience. Unfortunately I was not able to locate a cancelled booking under your name, however please feel free to contact me directly on 03 9329 1788 should you wish to discuss this matter further. Additionally, we understand rates are higher during event periods as they fluctuate daily based on market demand, much like any other business. We appreciate you sharing your comments and hope to be able to welcome you soon with a discounted return offer. Regards, Anthony Caw General Manager Mercure North Melbourne

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 303 Отзывов 8.9/10 Расположение
  • 562 Отзывов 4.1/10 Номер
  • 407 Отзывов 8.3/10 Сервис
  • 10 Отзывов 4.3/10 Интернет
  • 299 Отзывов 4.5/10 Комфорт
  • 215 Отзывов 4.3/10 Чистота
  • 165 Отзывов 1.5/10 Удобства
  • 137 Отзывов 2.3/10 Атмосфера

В сотрудничестве с Trustyou

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