Ala Moana Honolulu by Mantra

Catatan tamu Avis (Peringkat ALL) 4.4/5 6.796 ulasan

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
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Ala Moana Honolulu by Mantra - Image 4
410 Atkinson Drive, 96814 HONOLULU, Amerika Serikat

Deskripsi

Keistimewaan hotel

  • Daily fee unlocks dining perks, cultural activities, extra amenities, refillable water & more!

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Akomodasi kami

Lokasi hotel

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
Amerika Serikat

GPS:21.2901918, -157.83968

Telepon
Fax +1 808-944-3974

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Ruang rapat
  • Properti 100% Bebas Rokok

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  6.796 ulasan

Peringkat TripAdvisor  3.8/5  5.320 ulasan

Good location, disappointing service

Catatan Tripadvisor 3.0/5

tourist w Ulasan TripAdvisor tersertifikasi

The location is convenient, though it’s about a 30-minute walk (or 10-minute drive) to Waikiki city centre. It’s very close to Ala Moana Shopping Centre (5 minutes) and Ala Moana Park (10 minutes), which has a lovely bay beach. There are a few shops within the hotel, including a Starbucks, which was a plus. The hotel also offers guest activities such as lei making, hula dancing and ukulele lessons, which were a nice touch. Unfortunately, the service was very poor. Aside from the security guard, no one acknowledged us on arrival. Valet staff were unhelpful when asked questions, and reception staff were similarly disengaged. On multiple occasions, several staff were at reception appearing idle while guests waited in line — staff presence did not translate into service. Housekeeping communication was inconsistent. Reception advised no softer pillows were available, yet housekeeping was able to provide one. We also had to repeatedly request extra towels. Despite staff being aware we were late sleepers, there was a knock on our door around 9am every morning to service the room. The pool area is small and uninviting. Please consider retraining staff in good hospitality service. While Hawaii has a relaxed atmosphere, a professional, caring and friendly attitude toward guests is always welcome. Putting yourselves in travellers’ shoes would go a long way toward improving the overall experience.

Always feels like home!

Catatan Tripadvisor 5.0/5

heuster3 Ulasan TripAdvisor tersertifikasi

I love staying here! The front desk is always warm and friendly, sometimes funny too! I got in rather late, but Mark was cheerful and helped me. I did ask if there was a room far away from the elevators, like I've stayed in before, but I was given a high floor and a room with only one guest next to me. I like when that happens. I really like the refurbishing of the hallways. They are so much brighter! I also like what they did with the interiors. There were a few things I thought were issues. The dresser is nice, with deep drawers, but there's only two. It looks like there could've been four. The in-room safe wouldn't fit my laptop and the battery was low. One cosmetic thing I saw was the door jam. The paint must not have been dry when they shut the door. With the nice changes, this just didn't look right. Other than those things, the self-parking is great! There isn't really a view, but it was much quieter facing the back. I like how close it is to the mall. I didn't feel like going out to eat, so I just went to the mall and ate at the Foodland that has two spots to get food. Again, the staff is great! I will always consider staying here when I'm out again!

Enjoyed our stayed

Catatan Tripadvisor 4.0/5

412ys Ulasan TripAdvisor tersertifikasi

Really nice. It was clean and felt safe. The beds and pillows were comfortable and so cool that they have a shopping center in there and restaurant on top. I would stay here again.

Expensive parking and thin walls

Catatan Tripadvisor 1.0/5

866meghans Ulasan TripAdvisor tersertifikasi

The parking was extremely expensive at $40 per night. There is also a resort fee to pay. We stayed in the Kona Tower and the doors for the rooms were extremely loud whenever they shut. The windows did not seal well to keep out noise from outside. Honestly I would not stay here again due to the noise issue and the high parking fee.

Disappointment and Disappearng water bottle

Catatan Tripadvisor 1.0/5

Bogdan N Ulasan TripAdvisor tersertifikasi

I stayed at this hotel in October and I left behind my water bottle in my room. My water bottle had an address label with my name and mailing address. I called the hotel and spoke to someone in housekeeping. They promised to speak to the housekeeper who cleaned my room and call me back. I never saw the water bottle again and never received a callback from the hotel.

Dear Bogdan N, Thank you for sharing your experience regarding your recent stay with us. We understand the importance of personal belongings and regret to hear about the issue you encountered with your water bottle. While we strive to assist our guests with lost items, I apologize for the lapse in follow-up communication in your case. Your feedback is valuable, and we will use it to enhance our procedures in this area to better serve our guests in the future. Thank you for your understanding. Best regards, Ala Moana Honolulu by Mantra

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.545 ulasan 9.3/10 Lokasi
  • 2.873 ulasan 6.4/10 Kamar
  • 2.793 ulasan 8.3/10 Pelayanan
  • 30 ulasan 7/10 Internet
  • 1.123 ulasan 6.3/10 Kebersihan
  • 782 ulasan 6.6/10 Fasilitas
  • 252 ulasan 7.2/10 Sarapan

Diberdayakan oleh Trustyou

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.