Mercure Toulon Seyne-sur-Mer 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 997 görüş

En iyi fiyat
garantisi
Mercure Toulon Seyne-sur-Mer - Image 1
Mercure Toulon Seyne-sur-Mer - Image 2
Mercure Toulon Seyne-sur-Mer - Image 3
Mercure Toulon Seyne-sur-Mer - Image 4
1 Quai Du 19 Mars 1962, 83500 LA SEYNE-SUR-MER, Fransa

Açıklama

Otel ekstraları

  • Near influential locations: Bregaillon, Les Playes, Marine Base, Stade Mayol

  • All of our rooms have a sea-side or marina view with a private terrace

  • Outdoor heated pool and Jacuzzi

  • Wellness area

Konaklama olanaklarımız

Otelin konumu

Mercure Toulon Seyne-sur-Mer

1 Quai Du 19 Mars 1962
83500 LA SEYNE-SUR-MER
Fransa

GPS:43.1018658, 5.883576

Telefon
Faks +33 4 94 05 34 09

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

DON PAPE

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  997 görüş

TripAdvisor Derecesi  4.0/5  1.255 görüş

2024 mükemmeliyet sertifikası

Disappointing Stay – No Air Conditioning, Poor Conditions, and Unprofessional Service

Tripadvisor puanı 1.0/5

Terri S TripAdvisor onaylı yorum

From the moment we arrived, it was clear this hotel did not meet basic expectations. A vase of flowers on the front desk sat in dirty water, the lobby was cramped and uncomfortably hot, and the front desk staff were visibly sweating—an early red flag. After receiving our room keys, we walked through an equally stifling hallway and discovered there was no air conditioning in any of our rooms. We soon learned that the entire hotel's A/C system was down, making the stay nearly unbearable in the heat. The pool setup was confusing and inconvenient. Although the pool was located on the first floor and had a nearby door, guests were required to access it from the second floor and walk down stairs. Even more concerning, the bartender was so overheated that he served drinks shirtless—an unprofessional and uncomfortable experience for guests. Our group, part of a culinary tour, had reserved seven rooms. Within two hours of checking in, we informed the front desk that the conditions were unacceptable and that we would not be staying. We requested a refund, but were denied, as the hotel manager claimed that everything was “just fine.” Overall, this was a frustrating, uncomfortable, and disappointing experience. We would not recommend this hotel to others.

Dear Sir or Madam, Thank you for taking the time to share your comments with us. However, we would like to clarify a few important points regarding your stay. Firstly, our air conditioning system was working perfectly during your stay. Of the seven air conditioners in the rooms you booked, two were incorrectly set, but this was quickly identified and corrected. We checked the temperature using a laser gun, which indicated an average temperature of 72°F in the five functional rooms. After adjustment, the other two rooms displayed a similar temperature. Regarding the reception area, our employees adhere to a strict dress code, wearing a uniform consisting of a polo shirt to ensure a professional and pleasant appearance. It is true that during busy periods and heat waves, the temperature in the lobby may temporarily seem high due to the frequent comings and goings of guests. However, this feeling of heat is only temporary during the day. We regret that you have made unfounded accusations aimed at damaging the reputation of our establishment following our refusal to refund your reservation. We would like to inform our customers that, to date, our air conditioning system is working perfectly. In the event of a malfunction, we are committed to informing our customers out of respect and professionalism. With all due respect, Madam, Sir, please accept our best regards.

Great staff who work hard

Tripadvisor puanı 4.0/5

Fearless325860 Couples - TripAdvisor onaylı yorum

The staff are great-from the guys and lady who man the bar to the front of house ladies as well as the very thorough and hard working cleaning lady. They are always working and have good communication with each other and with guests. The pool is an oasis in the city and never too crowded. The drinks are varied and well made. We ate in Don Pepe three times and one of us always had to have the carbonara because it is soooo good. More hard working staff there too. The rooms are nicely decorated and clean. I would prefer a coffee machine- a lot of four star hotels have them as well as a selection of teas. Bed is comfortable, views are great and we were asked which view we would like. All in all, this is a hotel I would highly recommend.

Good morning, We are very proud of your return and it is with great affection that we thank you very much. Happy to have met all of your expectations, we are keen to share with you the best for your stays. Thank you also for highlighting our different services and in particular the floors who work with passion. Looking forward to welcoming you again, Yours sincerely,

The good and the not so good.

Tripadvisor puanı 3.0/5

Chip T TripAdvisor onaylı yorum

Loved my room! It was light, had a great view!had all the amenities I could ask for although the bed was a little hard. The staff was great! I recommend eating at the in-house restaurant. Their food is amazing! I recommend take the ferry, which leaves every half hour, over to Toulon where you can walk around the ancient city, shops and dine in the cafes. Now the downside, the hotel is located in an area that has gone downhill. Lots of shops were closed and had moved away to a different part of town. There were groups/gangs of men hanging about at the numerous bars drinking and being very loud. I saw two abandoned cars that had been burned down to a melted mass just sitting there. The hotel has a large metal grate/fence around it with a private gate to enter and exit. When I asked for a restaurant recommendation the front desk associate said to only go to the restaurant in the hotel.Honestly, if this hotel was in a better part of town I’d stay there for all my business needs, but I don’t really see us going back again.

LOVELY!!!

Tripadvisor puanı 5.0/5

Ben B Couples - TripAdvisor onaylı yorum

I am not really a fan of Mercure-Hotels in Germany, but this one is probably the best bang for the buck you can get! Especially AUDREY, LAVINIA and TIMOTHEE did everything they could to comfort us. They were extremely helpful, lovely and totally attentive to all our needs. Sometimes a good team makes a good hotel! Will be back in a flash!

Dear Jonas, One million of thank you to you to choose our hotel Mercure Toulon La Seyne sur Mer ! It is such a delight to read your beautiful and warm feedback for all of us . You can't imagine both the pleasure we shared to have you as a guest and our different conversation we had all together. We actually do our best to provide the best service we can to all our customers as your full satisfaction remains our very first priority ! Once again, we would like to thank you very much for your lovely compliment and bear in mind that we also are fan of guest like you . We already miss you a great deal . Hopefully, we will have you back in our hotel and we will offer you a great moment and experience as your previous one even better . My best regards Lavinia , Timothee & Audrey

Wonderful team at reception and excellent house-keeping staff

Tripadvisor puanı 5.0/5

DidierRoger Couples - TripAdvisor onaylı yorum

Thanks a million to Audrey, Lauréline, Lavinia and Pauline for their outstanding professionalism and customer care! We've regulary stayed at this hotel for years and it never disappoints. We look forward to going back in September at the latest.

Dear Didier, You can't imagine how moved we are after such a beautiful and deep feedback as yours . We are so proud of welcoming you as a guest and you remain a customer we would love to satisfy all the time. It is true that we do our best to give a high customer care service and try to fully meet our customers'expectations. We are very much delighted to see you very soon in our hotel, the sonner the better ! Once again thanks a million to you for your kindness and honesty. We are looking forward to having you very soon within our establishment and we will give you the same services even better in order for you to highly enjoy and fulfill your every need. Best regards to you Audrey

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 310 görüş 7.9/10 Konum
  • 483 görüş 7.1/10 Oda
  • 527 görüş 8.2/10 Hizmet
  • 165 görüş 7.5/10 Kahvaltı
  • 158 görüş 6.5/10 Hijyen
  • 88 görüş 2.7/10 Fiyatının Karşılığı

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La Seyne Sur Mer şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.