ibis Styles Тулуза Центр Канал дю Миди 3 звезды

Hello, Thank you for sharing your detailed feedback. We sincerely regret that your experience at our hotel did not meet your expectations, especially regarding the service provided by our reception staff. Please accept our apologies for the lack of warmth and assistance you encountered during your stay. We understand how important it is to feel supported, particularly in stressful situations such as having technical issues with your phone in an unfamiliar city. Your comments regarding the unhelpful response from our staff are taken very seriously. We will address this with our team to ensure that all guests receive the attentive and empathetic service they deserve, regardless of the language barrier. We are also sorry to hear that breakfast did not meet your standards, and we will review our offerings to make improvements. We value our Accor Platinum guests highly, and it is disappointing to learn that we did not provide the level of service you expect and deserve. Your feedback is extremely valuable and will be used to improve our training and guest experience. If you are open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. Please feel free to contact our customer service team directly. Thank you again for your feedback, and we hope you will give us another chance to provide you with a much better experience in the future. Best regards, The Management Team

Hello, Thank you for sharing your detailed feedback on your recent stay. We appreciate your honest evaluation of the room size, amenities, and overall experience. We understand your concerns about the room design and noise disturbance. Your suggestions regarding the addition of hooks, a hand towel bar, and addressing the toilet area are duly noted. These small details indeed contribute to the overall comfort of the space. It's unfortunate to hear about the cleanliness issues, including mold in the shower and a dirty carpet. We apologize for any inconvenience caused, and your comments will be forwarded to the relevant department for immediate attention. Regarding breakfast, we acknowledge your observations about the quality of food, and we will review our offerings to ensure a more satisfying experience for our guests. We're glad to hear that you found on-street parking nearby and that the AC worked well for you. We appreciate your understanding of the value proposition. We take guest feedback seriously, and your insights will help us improve. If you have any further concerns or if there's anything else you'd like to share, please feel free to reach out. We hope to have the opportunity to better serve you in the future. Best Regards, Sales department.

Hello, Thank you for sharing your detailed feedback about your recent stay. We appreciate your comments and regret to hear that some aspects of your experience did not meet your expectations. We apologize for the difficulty in finding parking and any inconvenience caused by the thin walls. Your feedback about the room color and overall comfort is duly noted, and we'll use this information to make improvements. We are pleased to hear that you enjoyed the warm welcome, found the bed comfortable, and appreciated the central location. It's also great to know that you found the breakfast good value and enjoyed sitting outside. We value your input, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If you have any further comments or if there's anything specific you would like to discuss, please feel free to contact our Sales department. Regards, Sales department.

Greetings Perez, We are truly grateful for your glowing recommendation and the positive feedback you shared about your experience at our hotel. We're especially delighted that our staff's kindness left a positive impression on you. Their dedication to delivering excellent service is something we take great pride in. Thank you once again for your kind words and for recommending our hotel. We look forward to the opportunity of welcoming you back for another memorable stay. Kind regards, The sales department.

Greetings Jtvnse, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and apologize for any inconveniences you may have experienced, we regret that the room you were assigned did not meet your expectations. We take your comments seriously and will review the specific concerns you raised about the noise and the room's adaptation, We are pleased to hear that you found our breakfast satisfactory and that our staff left a positive impression on you. We hope to have the chance to welcome you back in the future, and we'll do our best to ensure a more pleasant experience. Kind regards, The sales department.