Отель и спа La Cour des Consuls Тулуза — MGallery 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 628

Гарантия
лучшей цены
Отель и спа La Cour des Consuls Тулуза — MGallery - Image 1
Отель и спа La Cour des Consuls Тулуза — MGallery - Image 2
Отель и спа La Cour des Consuls Тулуза — MGallery - Image 3
Отель и спа La Cour des Consuls Тулуза — MGallery - Image 4
46 rue des Couteliers, 31000 ТУЛУЗА, Франция

Описание

Особенности отеля

  • Classic architectural elements

  • Гастрономический ресторан

  • Подходит для семей (детская ванночка, нагреватель бутылочек, детский стул на время проживания)

  • Частная охраняемая автостоянка с платными услугами парковщика

  • Разрешается размещение с домашними животными

Наши номера

Расположение отеля

Отель и спа La Cour des Consuls Тулуза — MGallery

46 rue des Couteliers
31000 ТУЛУЗА
Франция

GPS:43.599411, 1.441731

Телефон
Факс +33 5 34 31 67 34

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LE CENACLE

Le Cénacle - это ресторан в отеле Consul для проведения частных и деловых банкетов. Наш шеф-повар Ипполит Петерс Деверакт создал меню, в котором гармонично сочетаются растения, море и земля. Требуется бронирование.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.6/5  Отзывов: 628

Рейтинг TripAdvisor  4.5/5  Отзывов: 608

Avoid

Примечание: Tripadvisor 1.0/5

kmiotekc Couples - Реальные отзывы TripAdvisor

This hotel was such a complete disaster that we shortened our say there. The room was old and mouldy with stained carpet floor, the bathroom was not clean and ice cold. After complaining, we were not offered another room and temperature in the bathroom was not fixed. Breakfast is to be taken on sofas, which in unpractical, and the buffet was not even worth a 4 star hotel. Some people were having breakfast in their winter coats! After complaint, this improved the next day. Fortunately we had a booking that allowed us to cancel our last night even if the refund was ridiculous. Avoid this place at all cost, it is not 5 stars but only rip-off.

Dear guest, I thank you for taking the time to post this review following your stay. We are sorry to read that the room and category you booked did not meet your expectations. Your comfort and satisfaction are our top priorities. We would like to highlight that the last night of your stay was not charged, as the cancellation policy allowed for it and the cancellation was made within the required timeframe. Regarding the breakfast, we are sorry to hear that it did not meet your expectations. It is usually highly appreciated by our guests for its wide variety of fresh and locally sourced products. As part of our commitment to sustainability, we are officially certified with the Green Key label, following rigorous audits of our purchasing policy. Our breakfast includes fresh fruit juices, local cheeses, made-to-order omelets and eggs, freshly baked pastries prepared by our pastry chef (such as tarts, muffins, and cakes), French viennoiseries, organic yogurts, organic cereals, and a healthy corner with chia seeds, almonds, oats, coconut, and more. We sincerely regret that we did not fulfill your desire for a memorable experience at La Cour des Consuls. Please know that your feedback is valuable to us, and we will use it to continue improving our services. We hope to have the opportunity to welcome you again and provide you with the exceptional experience we strive to offer all our guests. Regards, Lamia Salah Hotel manager

1 star hotel and NOT a 5 star hotel

Примечание: Tripadvisor 1.0/5

Anna S Реальные отзывы TripAdvisor

Awful experience! We got a room in the annex and not in the main building. Room was more then dated and in needs of a total renovation. Dark brown carpet floor with a lot of stains, the room was smelling from mould, the shower was just disgusting with the drain blocked with hair and dirt, this was causing a flood on the floor. The room was ice cold, we claim this to the reception, but it did not improve. Sorry, but this must be a joke calling this hotel a 5 star hotel?? Breakfast was very poor, not even fresh fruits were on the buffet. The breakfast room installed with very low sofas so you don’t sit comfortable, even here it is ice cold, other guests were having breakfast in their winter coats… Upon checking out and later communicating our claims to the hotel, we got a perposal to receive 10% back of 1 night stay, we accepted, but it is really not enough! Stay a way from this hotel! Now the hotel manager got back to me regarding my Google review… Did not even mentioned the terrible cold temperature we had in our room for our entired stay, nor did he mention my claims regarding the dirty carpet floor or the disgusting drainage in the shower that was blocked caused of hair and dirt… Also the strange smell of mould was not mentioned.. That hotel is just very odd! Stay away!

Dear guest, I thank you for taking the time to share your feedback following your stay at La Cour des Consuls. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered. Regarding your comments about breakfast, we would like to clarify that our buffet offers a variety of freshly cut fruits, including grapefruit, apples, mandarins, bananas, and more, as well as whole fruits. We aim to provide a rich and diverse selection, and we regret that this was not your impression during your visit. The breakfast room, designed in a British lounge style, includes both low, comfortable sofas and higher tables with chairs to accommodate different seating preferences. We strive to create a warm and inviting atmosphere and apologize if this did not suit your expectations. Concerning the issues raised about your room, we would like to clarify that the marks you observed in the shower area were caused by a lifted siphon plate, revealing deposits formed by water accumulation. We regret this oversight and sincerely apologize for it. As a gesture of goodwill, we offered compensation, which you accepted, and we apologize if this did not fully meet your expectations. We are truly sorry that you did not appreciate the style of our décor, which is designed to reflect the elegance and charm of our historic property. Your comments are valuable to us as we continuously strive to improve our services, and we will ensure that our teams remain attentive to all details. Once again, we apologize for your experience and thank you for bringing these matters to our attention. Best regards, Lamia Salah Hotel Manager

New Year’s Eve break with friends

Примечание: Tripadvisor 5.0/5

444ruthh Friends getaway - Реальные отзывы TripAdvisor

We stayed at the hotel for 3 nights for the end of December and New Year. There were four of us - two couples and we booked deluxe rooms which I would highly recommend My husband and I were in room 126 - it was a very spacious room with a fantastic bathroom and the bed was very large and very comfortable. The hotel is really luxurious and of a high quality. We enjoyed the bar each night and it does do great cocktails and beers and snacks. Breakfast was varied and plentiful and with a great selection of pastries. The staff at the hotel were very lovely and service is of a high standard - nothing was too much trouble from the front desk to the bedroom service staff and bar and breakfast Would recommend - would stay again !

Dear guest, I thank you so much for your kind words and this detailed review. We are truly delighted to hear that you and your group had such a memorable stay with us over the holiday season. It’s wonderful to know that you enjoyed the News Year's Eve wit the special menu from our Chef Hippolyte and the entertainment, your room, the bar, and the breakfast selection. We are also grateful for your compliments about our teams; providing excellent service is something we take great pride in, and your kind words are deeply appreciated. It would be our pleasure to welcome you back in the future. Thank you once again for recommending us so highly. Lamia Salah Hotel Manager

Great hotel in the heart of Toulouse

Примечание: Tripadvisor 5.0/5

newyork355 Реальные отзывы TripAdvisor

I don’t really have too much to say, but I really enjoyed my stay at this hotel. It is a beautiful property extremely well located in the center of Toulouse right next to the Pont Neuf. It had a ton of character, from the interior decoration to its stunning private courtyards. The staff was excellent; everyone I interacted with was super nice and helpful. I was particularly impressed how the two people who worked the breakfast room always remembered my room number and coffee preferences - very nice touch. And speaking of breakfast, the selection was relatively simple, but delicious - I will dream about those scrambled eggs for days to come. I reserved the suite with private balcony; the room was massive and the balcony was truly out of this world. My only small complaint was that housekeeping was inconsistent about replacing waters. Some days I was given four bottles of water and others none. Otherwise the housekeeping was fine. I did eat at the Cenacle (gastronomic restaurant) one night and enjoyed it. The service was great and the food was mostly good (they served hare as the main course when I was there and I don’t think that is really to my liking). I also enjoyed drinks at the bar one night and those were also very good. I have stayed at a few MGallerys throughout France in secondary/tertiary cities and this is by far the nicest MGallery property I have stayed at. If I ever return to Toulouse I will make sure to book this hotel again!

Dreadful customer service

Примечание: Tripadvisor 1.0/5

Marshymom Семьи - Реальные отзывы TripAdvisor

I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.) Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.

Dear guest, I thank you for your review regarding your stay at La Cour des Consuls. I'm sorry to read that the experience didn't answer your expectations. I can assure you that I avec shared your comments with my team in order to better understand your insatisfaction. I would like to inform you that we never guarantee adjoining rooms, but we did ensure that the rooms assigned to you were on the same floor, as per your explicit request. Our 32 rooms boutique hotel offer different types of categories and rooms and with the hotel fully booked and the upgrade of category requested during your stay, unfortunately it was not possible to answer positively to your kind request. Regarding the breakfast buffet hours, our staff is on-site from 6:00 AM to 3:00 PM, and the buffet opens precisely at 6:45 AM. It is consistently restocked throughout the morning to ensure that all guests can enjoy it at their convenience. I am sorry to hear that the information provided to you over the phone did not meet your expectations. I will make sure to share your comments with our entire team, as we are always striving to improve. We hope to have the opportunity to welcome you back in the future and regain your trust. Regards Lamia Salah Hotel Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 237 Отзывов 9.5/10 Расположение
  • 369 Отзывов 6.5/10 Номер
  • 473 Отзывов 8.7/10 Сервис
  • 6 Отзывов 7.1/10 Интернет
  • 145 Отзывов 7.6/10 Завтрак
  • 72 Отзывов 4.4/10 Чистота
  • 61 Отзывов 3.3/10 Соотношение цены и качества
  • 52 Отзывов 8.9/10 Напитки

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Тулуза

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.