The Canvas Hotel Dubai - Mgallery Hotel Collection 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 508 görüş

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23 Kuwait Street, Port Rashid, 116656 Dubai, Birleşik Arap Emirlikleri

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Otelin konumu

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 Dubai
Birleşik Arap Emirlikleri

GPS:25.255283, 55.285585

Telefon
Faks +971 4 386 8222

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi
Otele yakın
  • Araba parkı

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Daha fazla bilgi edinin

ALL Puanlama  3.9/5  508 görüş

TripAdvisor Derecesi  4.5/5  5.311 görüş

NOT a 5 star hotel, Not even close

Tripadvisor puanı 2.0/5

Tour68655891129 Couples - TripAdvisor onaylı yorum

Although the staff were very pleasant, I am sorry to say this hotel is not a 5 star hotel. Not even close. 2 star at best . Aimed at an Indian clientele, so most of the food in the hotel and surrounding area was Indian. The entrance to the hotel is weird, you have to go down into the car park to enter. The rooms, like the rest of the hotel are dated, no hairdryer, our view was directly the back of another hotel. The roof top pool view mostly looked at the docks area. The city is far away and in the evenings what we hoped would be a relaxing place to sit turned into a party bar. I would not recommend this hotel.

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for taking the time to share your feedback. We're glad to hear that you found our staff to be pleasant. However, we’re truly sorry to learn that your experience didn’t meet your expectations. We appreciate your honest comments and will take them into consideration as we work towards enhancing our services and facilities. We understand that the hotel’s location and amenities did not fully align with your preferences, and we apologize for any inconvenience caused. We aim to offer a diverse range of dining options, but we recognize the importance of catering to a variety of tastes. Additionally, we’re currently in the process of refurbishing certain areas of the hotel to improve the overall guest experience. We hope to have the opportunity to welcome you again in the future and offer an experience more in line with your expectations. Kind regards, Ankush Kaul General Manager

Dirty hotel all over

Tripadvisor puanı 1.0/5

Happiness57901882715 TripAdvisor onaylı yorum

Very very bad experience Hotel is dirty Not clean Not sanitise All corners are dirty in room Full of dust Blood on bedsheet Towel not changed Reception is Rude Yasha was full in attitude as she became owner Super bad experience this time It was good before few months now condition is poor -

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! I’m really sorry to hear about your recent experience, and I sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we strive to maintain, and I understand how disappointing it must have been for you. Please know that your concerns regarding cleanliness, the condition of the room, and the attitude of the staff are being taken very seriously. I’ll be sharing this feedback with our housekeeping and front desk teams to ensure these matters are addressed immediately. Cleanliness, hygiene, and a welcoming attitude are core values we prioritize, and it's disheartening to hear that we fell short during your visit. We truly appreciate your past positive experiences with us, and I hope you’ll consider giving us another chance to restore your faith in our service. Warm Regards, Ankush Kaul General Manager

Home away from home

Tripadvisor puanı 5.0/5

Noreha N Couples - TripAdvisor onaylı yorum

The room is clean and aesthetically pleasing. The best part of the hotel is the staff who is incredibly polite, friendly, obliging and professional. They make you feel like you’re home away from home. Polash at the Concierge and Peter the security make you feel welcomed and provide great help always. Sonu from F&B and his team - Komal, Lamyaa, Yahya, Ananta and Kusum - are always attentive to our needs and always willing to go out of their way to meet our needs. We were pleasantly surprised by the Bon Voyage cake served to us before we left Dubai. We had no issues with the housekeeping like some guests have mentioned, as the guys were incredibly helpful to quickly provide us what we required, unlike some hotels that make you wait. Overall, our stay in Dubai has been made very sweet by all the unsung heroes at Canvas Hotel who made us feel comforted, welcomed and safe. ❤️

Dear Noreha, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you so much for sharing your wonderful experience! We're thrilled to hear that you felt truly at home during your stay. Our team, from Polash at the Concierge to Peter in security, works hard to ensure that every guest feels welcomed and supported, and it’s amazing to know they made a positive impact on your stay. A big shout-out to Sonu, Komal, Lamyaa, Yahya, Ananta, Kusum, and the entire F&B team for going above and beyond to make your stay special, it's heartwarming to hear how their attentiveness and the Bon Voyage cake added a personal touch to your trip. We’re also so happy to hear that the housekeeping team provided excellent service and was quick to assist with anything you needed. It's truly the little details and the dedication of our team that make our guests' stays memorable. Thank you for recognizing all of our unsung heroes at Canvas Hotel! We can’t wait to welcome you back for another wonderful stay. Safe travels and see you soon! Warm Regards, Ankush Kaul General Manager

Shortcomings for a 5 star hotel

Tripadvisor puanı 3.0/5

N19 TripAdvisor onaylı yorum

The rooms are well-appointed, but there are notable shortcomings for a hotel claiming to be 5-star. Breakfast: The breakfast heavily focuses on Indian cuisine, which may not cater to all preferences. Additionally, the breakfast lounge is compact, making navigation through the space challenging. Service: Initially, the service was disappointing, with excessive waiting times and subpar food standards. After lodging a complaint, the service significantly improved. However, it was evident that other guests were having similar frustrations and needed to complain to receive proper attention. This was disappointing to see. Noise: Staying in a room on the poolside of the hotel came with significant noise issues. At weekends, the terrace bar played loud club music until 2 am, which was audible even five floors down, disrupting my desire to sleep. In summary, while the hotel offers nice rooms, the service inconsistencies, breakfast limitations, and noise disturbances detract from the overall experience.

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for sharing your feedback. We're glad to hear you found the rooms well-appointed, but we regret that certain aspects of your stay did not meet your expectations for a 5-star experience. Regarding breakfast, we appreciate your feedback about the focus on Indian cuisine. We aim to offer a variety of options, but we'll certainly take your comments into account as we work to diversify the menu to accommodate all guest preferences. We also recognize that the breakfast lounge may feel cramped during busy hours, and we're exploring ways to improve the space for smoother navigation. We're sorry to hear about the initial service delays and subpar food standards. We strive to provide excellent service at all times, and it's disheartening to learn that it took a complaint for things to improve. We are committed to addressing this issue to ensure all guests receive timely and attentive service from the start. Lastly, we apologize for the noise disturbance from the poolside and terrace bar. We understand that this negatively impacted your ability to rest, and we’ll be reviewing our noise control measures, particularly during late hours, to minimize disruptions for our guests. We value your insights and are actively working on making improvements to enhance the overall experience for future guests. Thank you for sharing your thoughts with us. Warm Regards, Ankush Kaul General Manager

I won’t recommend this hotel to my family or friends

Tripadvisor puanı 2.0/5

Demi889 Couples - TripAdvisor onaylı yorum

The hotel is geared towards Indian nationality guests. Breakfast and dinner based on vegetarian Indian cuisine, very poor food selection. You won’t find any sea food option, or fish, poor meat selection, also we had only two options of cheese. Fresh salads mixed up with Indian spices. Very disappointed and after couple days we refused to eat in the hotel. Always jammed packed- we had to wait for 10mins to be seated. The hotel definitely not 5* it’s more likely 3. Shower cabin and toilet was covered in mould also tiles had stains. After having a shower water was from shower cabin was leaking to the toilet cabin - after we reported no actions was taken. Room service - after cleaning room forgot to provide towels - so had to chase them up. No iron in the room or hair dryer - also Had to ask. INDIAN dance Music on top roof was blasting away till 4am. - 2 nights in the row was sleepless. The best part was - car parking service - at least boys were able to park car and they did good job all 5 days we stayed there. I definitely WONT recommend this place to my friends or family. It’s overpriced place and it’s not worth paying that much money for awful service.

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for sharing your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we apologize for the issues you encountered during your stay. We value all our guests’ feedback as it helps us improve, and we’re sorry that we fell short in several areas. We regret that the food selection and variety did not suit your tastes. Our aim is to cater to a wide range of preferences, but we understand that offering a broader selection of international cuisine would enhance the experience for some guests. We’ll certainly take your comments into consideration as we review our dining options. Regarding the room conditions, we sincerely apologize for the issues with the bathroom, including mold and leaks. This is absolutely not the standard we strive for, and we regret that the issue wasn’t resolved during your stay. We will ensure that maintenance and housekeeping protocols are revisited to prevent future occurrences. We’re also sorry for the inconvenience caused by the missing towels, the lack of an iron or hair dryer in the room, and the noise disturbance from the rooftop. Your comments will be shared with our team to address these concerns and ensure better service going forward. On a positive note, we’re glad to hear you were happy with our car parking service. We truly appreciate you acknowledging the effort of the team in that regard. Once again, we apologize for the disappointing experience. We take your feedback seriously and will work diligently to improve the areas you’ve mentioned. Thank you for giving us the opportunity to address these issues, and we hope you might consider giving us another chance in the future. Warm Regards, Ankush Kaul General Manager

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