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As a Diamond Accor member, I travel a lot and stay at hotels all over the world. I often read the opinions of other travelers. This was also the case this time, to be honest, when I read that the service is rude, not nice and not professional, I did not want to believe it, it is a 5-star hotel M Gallery. I am an ordinary guy not paying attention to himself seeking reconciliation, not conflict. Unfortunately the previous reviews were true, this hotel is one big haos. It is not a 5 star MGallery Hotel but rather a 2 star Ibis Budget. The entrance and exit from the hotel is through the -1 parking lot where it always smells of fumes because how could it be otherwise. Before booking, I was in contact with RESERVATION MANAGER and asked for information about which Accor statutory privileges would be available to me. I have been assured that all benefits related to the statute will be available. (I have a confirmation email so I can prove it). Unfortunately, when checking in, it turned out that I will not get an upgrade, despite the availability of a higher category room, I will not get it because I quote "I only have three such rooms left and I will sell them immediately". Never has anyone treated me so brazenly at Accor. I understand that if such rooms were not available, but there were three and the receptionist himself told me about it. I also didn't get a welcome gift, There was no evening service and an empty mini bar. For four days I asked for the mini bar to be refilled without success. When I accidentally met main manager Christina Assmann my mini bar was filled but only once in eight days. Of course, due to covid, there is no transfer to Le Mer beach and Dubai Mall, but why is there no such information on the hotel website? If you think that you will have an executive lounge drink after a hard day, you may be surprised. There was no tonic when I ordered the Gin and Tonic. After a while it turned out that there is no gin either. The lady brought me vodka instead of gin, but I don't drink vodka because I don't like it. The lady didn't even say sorry. The same thing happened the next day with rum and cola, there was neither rum nor cola. When I ordered a beer the next day, I waited for it for 30 minutes and there were only two people in the restaurant. The worst experience was when I asked for a power adapter at the reception desk, the receptionist shouted at me that this is not a store and that I should go buy one to the store !!! I would definitely not recommend this hotel, there are too many things to fix and start by teaching the staff to be nice and polite

From the airport shutter driver that allow us to carry our bags by ourselves because we are black women to the dirty rooms, limited or no supplies, to the receptionist trying to steal from us while checking out . He billed us 60 aed for call we didn’t make . Ask him to print the call log and he couldn’t do and told us to forget it . This is a no 5 star hotel ….

The Canvas Hotel is an existing hotel that got rebranded. It was previously known as the Melia Hotel. I arrived late at night, luckily the hotel is located not too far from the airport. I booked an executive suite with lounge access. At the check-in I got my keycards, went up to my room and... they gave me a standard room. Went back down, explained the problem and then got the keycards to the executive suite I booked. These are things you don't like to deal with after a long travel. The execute lounge? It's closed, but they don't inform you about that when you book the hotel. As an alternative, you can have some drinks and snacks in the breakfast/buffet restaurant. The rooms are clean and the executive suite was spacious. Too bad there is no option to open a window in the room. The cleaning staff is very helpful and friendly, but o so unorganized and inefficient. Most of the days I would only get one fresh towel and then they came back hours later to get me extra towels or not... The mini fridge in the room I had was warm, not able to cool any liquids I put in it. Room service food quality is good, but very very long waiting time and same as the cleaning staff very inefficient. You wait for about one hour for your food. They come bring it, you want to pay by card... they need to go get the payment terminal because the didn't bring it with them... Half an hour later you can pay for your food. Long waiting, but the food quality is good. Breakfast is good, but not a lot of variation. However you can drink any coffee you like and get eggs the way you like them. Waffles and pancakes are available too. No extra cost for these. The lack of orange juice and not a lot of tables available are lesser points. The rooftop pool is clean and gets a lot of sun. As the pool area turns into a bar/restaurant at night, they sunbeds get remove after 17:00 to make room for tables and chairs. The area surrounding the hotel is quite dull... nothing much to see there and you need to take a taxi to get to more interesting area's. I had dinner once in the "Signature by Sanjeev Kapoor" restaurant at the hotel. We were the only table in the whole restaurant on a Saturday evening. The restaurant is overrated and overpriced. I am sure you can find much better Indian restaurants in Dubai. The hotel staff is very friendly and helpful. They do make your stay much more comfortable. Overall the price/quality of the hotel is ok. Especially with the crazy hotel prices in Dubai duri

I booked an executive Suite with lounge Access, 1 King Size Bed. Here the description received with the confirmation: "these ample and luminous suites measuring approximately 70m² are located from 2nd to 7th floors of the Hotel. The Room is designed with living and working spaces with well-appointed and designed bathrooms". I did not measure the room, but I doubt it had 70m², it was dark with black curtains, without any possibility to open a window. The room was in a rather run-down condition, a smoking room with a very pungent smell. It had probably been chemically cleaned before my arrival, which made it very difficult to breath. The housekeeping tried to help out with a deodorant, another chemical product. Finally, after insisting, another room, the same category but on the 6 floor, was prepared. As the Executive lounge was closed because of Covid, which was not mentioned during the booking process, I had to wait for more than 1 hour with my luggage in the Hotel restaurant. By the way, the rather nice but very small rooftop pool is closed at 17h00 because of the pool and shisha bar opening (this is not mentioned either during booking process). As I had only 2 small bottles of water in my room, I ordered after dinner, using the WhatsApp channel recommended by the Hotel, a large bottle of sparkling water and some milk. Unfortunately, no reaction at all. The same for my Cappucino deca, which I ordered with my breakfast for the next morning. However, and although the breakfast was included, I was charged 85.-UAE for the breakfast in the room. Not very Accor like, and very disturbing in Covid times and social distancing recommendations.

It was okay stay for a night. Was thrilled to stay because of the photos of the room I’ve seen in the website. It was a big room and quite unique design but it smelled old. We have to request for an air freshener so that it will smell fresh. Stuffs were okay, nice enough to welcome the guests. I was expecting to be more friendlier.

Everything was nice and clean, the staffs really professional and Kind. The restaurants very good. For the price totally worth it, it is found near Downtown Dubai. Easy access from all amenities. 100% recommande

Actually I had an amazing stay in Canvas hotel, friendly staff, good location, specious room, neat and clean, Room dining service is amazing as well. Special thanks to Mr. Gaurav who has supported me during my stay.

I must be very serious, the Canvas Hotel is the worst service hotel I have ever stayed in. I needed the front desk to scan a document for me for personal reasons. I asked the front desk if I can use the scanner on the phone in my room for the first time. Yes, I need to wait. Then I asked him how long I need to wait. The person at the front desk told me that I need to wait 30 minutes. After I said that, I returned to the room. After 45 minutes, I called again and asked if I can use the scanner. He said no. , I asked why, he said just wait. After that I waited for another 30 minutes, and then I went straight down to the front desk and asked the person if it was okay now, but the person told me that I still need to wait, and I asked why, he said that he needed to wait for his colleague to come back (afterwards The facts proved that his colleague was not needed at all for the whole thing, it was just his excuse), and then I went back to the room once, and after waiting for another 30 minutes, I called to ask if it’s okay now, the person at the front desk told me No, then I was a little upset. I asked him why it didn't work. He told me to let you wait, and then hung up the phone before I could speak. (Can you imagine? Platinum members just need a scanned copy, ran downstairs 3 times, called 3 times, but didn't get the answer, and then was hung up, and then you are actually embarrassed to say that you provide a home away from home service for your members? I am ashamed of you all!) After that, I was very angry. I rushed to the front desk. I told the front desk to give me a refund right away and I was leaving this terrible hotel. At this time, because my voice was a bit loud, the hotel manager came out and he did not agree to refund me, but after he understood the situation, he gave me the scanned copy of what I wanted in just one minute. This fully shows that the person at the front desk intends to do this on purpose. I don't know if he is targeting me or other reasons. No matter what, this experience made me feel very bad. I stayed in this hotel for more than 3 months and everything except the room service team felt bad. The room facilities were old and the room smelled of mold. . All in all, terrible!

Not recommend at all. Will not stay here again. There was a party in Neighbouring room too much shouting and loud music . Complaint given to reception but no use. Not good for family and business travelers.

I was warmly greeted by a lovely Indonesian lady at the front desk who checked me in ahead of time. She was friendly, portrayed a very warm manner and was helpful. Abigail was the manager and assisted her with the processing of my reward points for my day stay, however there was an error made and a deduction of two sets of reward points were taken from my account instead of one. I am still awaiting for a phone call, email and/or update of my Accor account.

As platinum member always happy to receive the service what hotel like Canvas provides to the guest, our stay was full of satisfaction from the start to the end of stay Thank you for the receiptionists (Adriana?)professional costumer service! Kind Regards Mr Gabor & Ms Beata

We were on our way home from a long winter European holiday, and decided to come home via Dubai and see the sights, and warm up a bit. Having returned to the Accor fold after an absence of a couple of years, and liking the MGallery offerings we thought we'd give the Canvas a try. It is a rebranded hotel, which local taxi drivers still refer to as the Melia, and is very handily located in Bur Dubai close to the Creek and easy walking distance to the Souk. We loved our room on the 6th floor, and I had deliberately booked with Lounge access so that we could escape as needed to a comfortable place outside our hotel room, but the room itself was so spacious that we spent less time in the the lounge than I thought we might. Beautiful huge bathroom with separate areas for shower, toilet and a room with a free standing bath adjacent to the bedroom. The lounge area was very large and included a dining table - used for room service a couple of times - and a couch and chairs. We had a Nespresso style coffee machine, and a well stocked roomy fridge. The entry to the hotel is odd. You can only really enter via the garage level dropoff point, and in exiting the hotel to the street level involves walking up the ramp from the garage, or finding your way out through one of the restaurant areas. This would be the one area of improvement in terms of the building that I'd comment on. The pool deck and pool are gorgeous and the Executive Lounge was great too. We breakfasted down in the main floor, as the range offered down there was naturally much more extensive, but we had drinks and snacks in the afternoon and evening in the Lounge. We booked our airport taxi transfers via the hotel, and they were on time and went very smoothly. We're back to Dubai in a month, and I would definitely stay at the Canvas again and would recommend it to others.

We stayed here for 3 nights prior to a cruise, our first visit to Dubai. I mainly booked here because we are Accor members and love MGallery properties but also for the location being close to the Port and old town/creek area. Overall I wouldn't recommend this hotel unless you had an exceptional deal or needed this location but there are much better locations. We wish we'd stayed in Downtown. The positives: Nice room in terms of layout and decor, comfortable bed, lovely ensuite, good view to downtown from the room we had. We had access to the Executive Lounge and the drinks and breakfast were enjoyable. Location to Port and Dubai Creek/Old town - walk was about 20 mins to creek/fort and safe/ok. The negatives: Rooms have thin walls and you hear everyone around you. We were first given a room with an interconnecting door and the noise from the next guests was terrible but thankfully we were able to be moved to a quieter room. Rooms are showing wear and tear. In terms of location there is nothing around this hotel except high rise apartments for local Indians. This is not the usual standard of MGallery that we are used to in Australia or SE Asia. It was more like a 3 star tourist hotel and the majority of guests are locals and Indians.

Hotel was very pleasing upon check-in and entering our room. Wood floor was not all that clean. All was good until about midnight. This is when the club on the roof started to play loud music with deep bass that vibrated down the walls. We did not get much sleep for the next few hours. This was the worst night of our 2 week trip and made for a very long next day. Upon checkout the front desk person was confused and not sure why the music was so loud.