Mercure Albury 4 gwiazdki

My husband and I celebrated our wedding anniversary at Mercure Albury and had a wonderful stay. The staff went above and beyond and really made our stay special. They paid attention to small details and set up the flowers my husband had delivered in the room as well as a bottle of wine, which we were very grateful for! We will definitely be back again!

Foyer and hallways are nicely decorated but rooms more of an Ibis standard. 2.5 star really. Also no information given to us on arrival. We didn't know we would have to scan a qr code in the bedroom to access hotel info.

Hotel is well located, unfortunately the service is below par. Hotel receptionist (not Sunjay) had his head buried in the screen to pay any attention. As a Platinum member, I was not offered an upgrade nor a welcome platter, no water, no late checkout. I was given 2 drinks voucher (Sunjay said I could exchange for coffee if I don't use for wine, which meant no complimentary breakfast). We tried to have dinner but Feb 14 was a blackout date so the Accor dining discount. On leaving when I said we were disappointed with the lack of service to Accor members, I was given a bottle of wine

My wife and I stayed here from Saturday, 4 February, until Monday 6 February. We stayed in the Delux Queen Suite. It cost $478 for the two nights. It consists of a descent size bathroom with a large spa, lounge area with a very comfortable couch. A TV in the lounge and in the bedroom. We had a fridge, wine glasses, tea cups, tea, and coffee. The bed was very comfortable. I really enjoyed the spa also. The hotel has plenty of room for parking the car and the swimming pool is a good size. It's located close to ships, bars, and restaurants, all within walking distance. The staff were friendly on arrival and on departure.

Clean, comfortable and quiet. Rooms are a good size and linen crisp and clean. Good breakfast selection and one of the best long blacks I've had. Staff were pleasant and courteous. Plenty of on-site parking and a short stroll to main shopping area. Made it all a very easy & pleasant stay.