Aparthotel Adagio Serris - Val d'Europe 3 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 352

Gwarancja
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Aparthotel Adagio Serris - Val d'Europe - Image 1
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Aparthotel Adagio Serris - Val d'Europe - Image 4
18 Cours de l'Elbe, 77000 SERRIS, France

Opis

O hotelu

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Nasze pokoje

Studio

Studio for 2 persons

  • 2 os. maks.
  • 21 m² / 226 sq ft
  • Pościel 2 x Pojedyncze łóżko oraz 1 x Łóżko podwójne

Lokalizacja hotelu

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 SERRIS
France

Pozycja GPS:48.858558, 2.786163

Telefon
Faks +33 1 64 17 32 01

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

2 śniadania

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 352

Ocena TripAdvisor  3.6/5  Liczba opinii: 2 132

Room for some TLC and Improvements

Ocena na stronie TripAdvisor 3.0/5

Timberwolf3000 Opinia zatwierdzona w TripAdvisor

We booked the hotel due to its proximity to the Disney Park for a family break and decided on this hotel due its proximity to the park and both the Val de Europe and Disney rail stations. Its about a 15 min walk to Disney. Check in was prompt and reasonably efficient and we were put on a 2nd floor room. So the positives : Location for what we needed, and the check in process. The room was OK in terms of space and on day 2 someone entered the room and replaced the mattress with a new one (they left a note and told us we had a new a mattress which was very comfortable). It isn't too far from Val d Europe shopping centre which has a decent range of reasonable restaurants and an Auchan supermarket for all your essentials. On the negative side : The building looks and feels tired and our room was an example of this (ripped, stained and faded furniture and various marks on the walls). The small kitchen was OK but lacked crockery (there was an old mixed and matched set). The taps in the bathroom sprayed water in all directions when turned on and the kitchen one had no pressure. The floors were all very dusty with food residue and bits everywhere (there was a brush in the cupboard and we used this to clean the floors as best we could). The rooms aren't serviced or cleaned during a guests stay. Lastly the walls are paper thin - we were consistently disturbed by children screaming and shouting and running along the corridors (we appreciate they were excited by the thought of being at Disney but it was at times very loud). Would we stay again ? - probably not as it feels like it needs a good clean and some TLC to improve the cleanliness and the olden furniture/facilities in places.

Frustrating Experience with No Resolution

Ocena na stronie TripAdvisor 1.0/5

Freedom709099 Solo travel - Opinia zatwierdzona w TripAdvisor

I contacted the hotel two days in advance to request a date change due to a flight issue. A staff member verbally confirmed it was possible through the booking platform. I submitted all required information promptly, but the hotel delayed its response until it was too late to make changes. I followed up via email and phone multiple times with no reply. After my stay, I submitted a formal complaint and still received no feedback. Compared to how other guests are treated, I felt neglected and possibly subject to biased service. Extremely disappointing.

Dear Guest, Thank you for taking the time to share your candid feedback. Your experience with our customer service has been noted with great concern. We recognize the importance of timely and effective communication, especially when adjustments are needed before a stay, and regret the inconvenience caused. We always strive to provide attentive and fair assistance to all guests and regret if your interactions did not reflect our usual standards. Our team is available around the clock at the reception to assist with requests and concerns, and your experience encourages us to review our processes closely. We look would like to welcome you back for an improved visit. Best regards, Carine Salas , General Manager

Ideal location for val d'europe and Disney

Ocena na stronie TripAdvisor 4.0/5

dawnella Rodziny - Opinia zatwierdzona w TripAdvisor

We were worried after reading reviews but it was so much better than expected and we will stay again. We arrived late at night about 11.30pm and the receptionist was helpful and friendly, reception area looked nice and they sell some drinks and snacks there. We had 2 rooms, both were clean and had a basic kitchen area but we didn't use it. Bathroom was modern, big and looked nice. We needed a twin room which luckily was available but I wish there was an option to book a twin on their app instead of a double, so I would know in advance we had the right beds needed. We had a balcony overlooking the lake which was lovely. We booked this hotel due to the great location, only a few minutes walk to Val d'europe shops and supermarket which we got drinks and snacks from the 1st day. It was a 25 minute walk to the Disney parks and village which was flat. Didn't use pool but it looked nice, we did sit by it to cool off. The only issue we had is that the air conditioning in 1 room didn't work which I reported the next day and my sons bed was squeaky. There is a bus outside to get to the parks but walking was nicer as the buses get very busy.

Good location

Ocena na stronie TripAdvisor 5.0/5

Norlaili I Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel is perfect for our visit to Disneyland. Due to dietary requirements, we prefer self catering and this hotel have all the basic needs for us. The room is spacious and clean. Very close to Val d’Europe shopping centre (5 mins walk) and free shuttle bus to Disneyland. We also walked home after fireworks show (shuttle bus were packed) which took about 15 mins.

Not perfect but has what you need

Ocena na stronie TripAdvisor 4.0/5

Pioneer64842636001 Opinia zatwierdzona w TripAdvisor

Had first night of four here. Location is ideal , from Disney and there's huge shopping centre a stones throw away. Yes room is in need of TLC in a few places but it's nothing major. Main bed is harder than I would like , but that's a preference. Decent tv but only local channels and for some reason can no longer cast to. WiFi is ok and easy to connect to. Have all you need really. Little shop at hotel , but there's also a liddle very near. For price and location it ticks all the boxes.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 487 Liczba opinii 9.5/10 Lokalizacja
  • 2 569 Liczba opinii 5.4/10 Pokój
  • 1 983 Liczba opinii 7.8/10 Obsługa
  • 27 Liczba opinii 5.9/10 Internet
  • 1 138 Liczba opinii 4.3/10 Czystość
  • 885 Liczba opinii 8.1/10 Dobra oferta cenowa
  • 637 Liczba opinii 3.9/10 Udogodnienia
  • 437 Liczba opinii 6.2/10 Śniadanie

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