Aparthotel Adagio Serris - Val d'Europe bintang 3

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.511 ulasan

Jaminan Harga
Terbaik
Aparthotel Adagio Serris - Val d'Europe - Image 1
Aparthotel Adagio Serris - Val d'Europe - Image 2
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Aparthotel Adagio Serris - Val d'Europe - Image 4
18 Cours de l'Elbe, 77000 SERRIS, France

Deskripsi

Keistimewaan hotel

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Akomodasi kami

Studio

Studio for 2 persons

  • Maksimum 2 orang
  • 21 m² / 226 sq ft
  • Selimut 1 x Tempat tidur ganda dan 2 x Tempat tidur single

Lokasi hotel

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 SERRIS
France

GPS:48.858558, 2.786163

Telepon
Fax +33 1 64 17 32 01

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok

2 sarapan

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Peringkat ALL  4.1/5  1.511 ulasan

Peringkat TripAdvisor  3.5/5  2.109 ulasan

Disappointing this time round

Catatan Tripadvisor 3.0/5

Navigate40871858496 Ulasan TripAdvisor tersertifikasi

Stayed one night (last night of a Disney trip ) weekend just gone , I have stayed many time before and found the service excellent but unfortunately this time it was a little lacking , reception staff are not as helpful as on previous trips we checked in at 2pm and left our luggage as room not ready (this was fine and was expecting it) arrived back to the hotel at 8:30pm and entered our room for the first time to find no kettle and no coffee machine , informed reception to be told nothing they could so until tomorrow (we were checking out at 3:20am due to early morning flight so of no use to us so I had to microwave my morning cuppa , not the end of the world but felt staff could have been more helpful than a shoulder shrug tbh , we stayed in a two bedroom apartment and one of the bedrooms was missing its curtains it only had the see through net under curtain which isn’t ideal for two teenagers dressing at 3am for the whole world to see (they had to use the bathroom to dress ) and unfortunately the pillows on our bed had stray hairs on them . I usually don’t have a bad word to say about this hotel but found this stay they let themselves down which is a pity .

Dear Guest, Thank you for your review of your recent stay, We are truly sorry to hear that your recent stay did not live up to the positive experiences you've had with us in the past. Our guests' comfort and satisfaction are of utmost importance, and it appears we missed the mark on this occasion. We understand how important it is to have a fully equipped and ready room upon arrival. The absence of a kettle and a coffee machine in your room is certainly not the standard we strive for, and we apologize for any inconvenience this caused. We also regret to hear about the missing curtains in one of the bedrooms and the oversight with the cleanliness of the pillows. Please know that we are looking into this matter to prevent such oversights in the future. We also acknowledge your disappointment with the responsiveness of our reception staff. Providing a helpful and efficient service is integral to our ethos, and we are sorry if we fell short in this instance. We will review your comments with our team to ensure we improve our service. We hope that we have the pleasure of welcoming you back in the future. Best regards, Carine Salas, General Manager

Price - convenient hotel

Catatan Tripadvisor 4.0/5

hectorcolonn Couples - Ulasan TripAdvisor tersertifikasi

Good place to stay. The concept is good, with rooms that have equipped kitchens in case you want to stay outside Disneyland Paris. There are restaurants nearby, within walking distance, and it’s also a reasonable distance from CDG airport.

Not exactly great

Catatan Tripadvisor 2.0/5

JohnSDunne Ulasan TripAdvisor tersertifikasi

The location is very good indeed and there is a free shuttle bus to Disney just down the road. There are plenty of shops and restaurants within walking distance. The hotel itself is somewhat run down, with peeling wallpaper and chipped paint throughout. Most public areas are grubby and poorly maintained. The room itself was not too bad - certainly in better condition than the public areas. The pool was not open when we stayed. However, the worst thing is that we had booked a two-bedroom apartment and were given a one-bedroom apartment which was too small for our needs. I had even taken the time to verify the booking directly with the hotel prior to our arrival. To be fair, this error may have been the travel company's fault rather than that of the hotel - we were never able to determine for sure, as they blamed each other. Equally, the hotel did offer free breakfasts or a reduction on a future stay by way of compensation, whereas Loveholidays.ie more or less told us to get lost. Loveholdays.ie said that we had booked just "an apartment" rather than a "two bedroom apartment" as shown in our booking receipt, meaning that they could provide any size apartment they wished! The hotel was sold out when we arrived and could not provide a two bedroom apartment. This made things rather difficult for our family, one of whom has special needs - the very reason I always book a two-bedroom apartment when we travel. I might be willing to stay here again if we were going to Disney, but I would consider it carefully first.

Dear John, Thank you for taking the time to share your candid feedback. We are delighted that you enjoyed our convenient location, with its proximity to shops and restaurants, as well as the shuttle service to Disney. Our guests often tell us how much they appreciate these aspects, and we are glad they contributed positively to your experience. However, we regret to hear that certain aspects of your stay fell short of expectations. We understand the importance of maintaining our facilities to a high standard and apologize if you encountered any areas that did not reflect this commitment. Concerning the size of the apartment provided, we truly sorry for any inconvenience. We strive to ensure our guests' bookings are accurate and their needs are met. We take your comments seriously and will use them to improve our services and guest experience. We are nevertheless pleased that you would consider staying with us again when visiting Disney. We would like to welcome you back for an improved visit. Best regards, Carine Salas, General Manager

Good Value offer as Disneyland hotel alternatives

Catatan Tripadvisor 4.0/5

Orkun T Ulasan TripAdvisor tersertifikasi

We stayed here for two nights as a base for visiting Disneyland after Paris. The hotel provides a free shuttle bus to the park, as well as a paid option. While the buses can be crowded, they are generally acceptable. Do note that the paid bus is monitored, so be cautious to avoid fines. The staff were friendly, and check-in was efficient. Thanks to our Gold Accor status, we received complimentary water, drinks, and snacks on-site. The room was well-suited for our needs, with a separate master bedroom, a kids' room, and a sofa in the living room/kitchen area. The kitchen was equipped with a kettle, dishwasher, and a small fridge, all of which were well-maintained. However, some corners and areas under the bed were a bit dusty (we checked for toys the kids had thrown). The room also had air conditioning, a hairdryer, and was pleasantly quiet. Breakfast was quite crowded, with a limited selection and no live stations—typical of a French 3-star or 4-star hotel. Parking is convenient, with free street parking available in the evenings and paid parking at the hotel with plenty of space. Overall, the value for money is good, especially considering the hotel's proximity to Disneyland and greater Paris. While it's not a fancy Disney resort, it's a nice city hotel that served our needs well. Just keep in mind that it’s not convenient for quick trips back from Disneyland, but for what it is, we were quite satisfied.

Lovely stay

Catatan Tripadvisor 5.0/5

Kelly N Ulasan TripAdvisor tersertifikasi

Stayed here for 4 nights as a base for Disney, they do offer a free shuttle bus into the park but we walked each day, taking around 20 minutes. The staff were friendly, check in efficient, the hotel does sell water/drinks/crisps on site, which was helpful. The room was adequate and clean, small kitchen area, kettle, dishwasher, fridge, hob, what you would need if you were to cook. Aircon, hairdryer, safe, plenty of storage. Nice pool, which wasn’t busy so no hassle getting a sunbed, water a nice temperature, we did ask at reception for extra tissue which was delivered to the room straight away. 5 minute walk to Val de Europe (large shopping area). All in all a good stay, not sure why there are so many bad reviews, for what we paid it was worth the money, we encountered no problems, and would stay here again, thank you :)

Dalam Kemitraan dengan TripAdvisor

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