Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,933 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,933 reviews

TripAdvisor Rating  4.0/5  151 reviews

We had an amazing time!

Customer review rating 5.0/5

Martine Couples - Confirmed reviews ALL

The bed was so good, the room was big, it was clean, the staff was kind and helpful and the breakfast was good.

Short but very pleasant stay

Customer review rating 4.5/5

Pierre Couples - Confirmed reviews ALL

We stayed one night at the Novotel Okinawa in Naha, warmy welcomed. As Gold member, we were provided with a complimentary drink which was nice. The lady at the check-in desk was amiable and spoke decent English which is particularly rare in Japan (!). Our room was comfy and clean—a bonus for the breakfast that provided traditional Okinawan dishes as well as usual breakfast options. One minor con: upon arrival, we were not told that the car park was not free.

Nice room and clean

Customer review rating 4.5/5

Lawton L. Families - Confirmed reviews ALL

Checked in at the lounge and the lounge have a stunning view for Naha. However, we can only view sunset from the lounge but not in the room. The pool is nice while the gym is very small. Very convienent to have a FamilyMart in the hotel. The car park is always very full, sometime may got diffculty to park a 7-seat car in some last available slot.

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel staff

Customer review rating 4.5/5

Dave D. Couples - Confirmed reviews ALL

Super friendly, reception, restaurant, and room cleaning staff.

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, good facilities

Customer review rating 4.0/5

Frankie C. Couples - Confirmed reviews ALL

Like your swimming pool and the view. But everything need ti charge such as late check-out, I’m asking for long just half or an hour. The counter told me need to charge ¥2000, I’m not happy with that.

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 771 reviews 7.2/10 Location
  • 1,263 reviews 8.5/10 Room
  • 1,099 reviews 7.9/10 Service
  • 16 reviews 8.4/10 WiFi
  • 844 reviews 8.2/10 Amenities
  • 718 reviews 9/10 Vibe
  • 472 reviews 8.6/10 Pool
  • 450 reviews 8.6/10 Breakfast

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