Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 2,199 reviews

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ALLSAFE approved hotel

Hotel extras

Novotel Okinawa Naha is an mid-scale 328 room hotel. In addition to a Japanese restaurant and all day buffet dining, the hotel features 3 banquet rooms, an Infinity Pool, a gym and a Kid's Club to cater to all of your needs.

Our accommodation(s)

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,199 reviews

TripAdvisor Rating  4.0/5  147 reviews


Customer review rating 2.0/5

Olessia Couples - Confirmed reviews ALL

The only ACCOR hotel in Okinawa and an overalll poor All experience. Many restaurants but few running. Burger without actual beef. Room with no space (too much furniture or too few square meters) nor view. Executive lounge with no appeal. We praised the indoor Family Markt, the indoor laundry, the breakfast and a nonetheless dedicated stall. As Platinum guests we would have expected a better experience especially compared to SHERATON Okinawa Sunmarina. In order to stimulate Platinum members you need to deliver real extra value rather than fake benefits ('Suite Night Upgrade'). Before trying to sell AllPlus, you need to satisfy with All. Design, marketing and business strategy won't do the trick as "innovation starts with a great user experience".

Excellent facilities, amazing staff

Customer review rating 5.0/5

Paulo Couples - Confirmed reviews ALL

The room was very spacious and comfortable, the pool on the 3rd floor is amazing. The staff was very friendly and professional. Having access to the lounge on the 15th floor was definitely worth it and a big plus. Location was excellent and the parking was very convenient. The only suggestion for improvement I can think of is having more chairs and umbrellas by the pool

Nice staff

Customer review rating 4.0/5

Max C. Families - Confirmed reviews ALL

The location is a bit remote. The staff are good. Breakfast is less of choice and too “Okinawa style”. I wonder why no most common strawberry jam provided;). Average good facility and service quality.

Good staying, nice and clean.

Customer review rating 4.5/5

Pal R. Solo - Confirmed reviews ALL

As a foreigner, i would like more of the staff spoke English.

Thank you for taking the time to tell us about your experience at the Novotel Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

lovely hotel

Customer review rating 5.0/5

Zoe Solo - Confirmed reviews ALL

I stayed at this hotel for a couple of nights. The staff was friendly and helpful, and very patient with me as I am not fluent in Japanese. Pretty centrally located-- close to bus stops and cabs are easy to catch directly from the parking lot. The convenient store in the lobby had a wide selection, including specific needs like a modest bathing suit i ended up purchasing in order to cover my tattoos so I could enjoy the infinity pool. The room itself was spacious compared to other hotels I looked at in Japan. If you are staying short or long-term in Okinawa, would highly recommend.

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 770 reviews 6.9/10 Location
  • 1,290 reviews 8.6/10 Room
  • 1,114 reviews 8/10 Service
  • 18 reviews 9.3/10 WiFi
  • 869 reviews 8.1/10 Amenities
  • 746 reviews 8.8/10 Vibe
  • 526 reviews 7.1/10 Comfort
  • 519 reviews 8.8/10 Pool

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Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.4/5 (1780 reviews)

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