金边 BKK1 诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 561 评论

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Street 51 corner street 294, Boeung Keng Kang 1, 120102 金边, 柬埔寨

描述

酒店其他优惠

  • 通往金边的门户，步行 5 分钟即可抵达独立纪念碑或朗哥巷。

  • 现代化的客房，可欣赏河景或金边城市景观，充足的自然光线从全高窗户洒入。

  • 在 Makila 餐厅享用实惠的全天餐饮服务，享受国际和当地美食

  • 宴会厅可容纳多达 350 人，带全高窗户的会议室可容纳 150 人

  • 几分钟即可到达河边，欣赏日落，参观皇宫或国家博物馆。

我们的客房

酒店位置

金边 BKK1 诺富特酒店

Street 51 corner street 294, Boeung Keng Kang 1
120102 金边
柬埔寨

GPS:11.55348, 104.92628

电话
传真 +855 23 900 001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MAKILA RESTAURANT

体验我们的特色全日餐厅 Makila。您可以享用我们才华横溢的主厨精心烹制的实惠可口菜肴，非常适合午餐、晚餐或特色海鲜自助餐体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  561 评论

客户意见评级 4.5/5

Wee T. E. T. 家庭住宿 - 所有已确认评论

酒店房间的设计很新颖特别，餐厅的服务让人感受在家的感觉。

Dear Wee T. E. T., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed the unique design of our rooms. It is our aim to provide a home-like atmosphere in our restaurant, and we appreciate your recognition of our service. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

客户意见评级 3.5/5

Daifeng F. 商务住宿 - 所有已确认评论

欢乐时光很差

Dear Daifeng F., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the inconvenience you experienced during check-in, particularly regarding the delay and the oversight in registering your Platinum membership benefits. Recognizing and honoring our loyal ALL Platinum members is a priority, and we regret that this was not handled seamlessly on this occasion. Your comments have been shared with our Front Office team to reinforce the importance of properly verifying and applying loyalty benefits upon arrival to avoid similar situations in the future. While we are pleased that you found our location excellent and that other aspects of your stay were satisfactory, we truly regret that the overall experience did not fully meet your expectations. As a valued Platinum member, your satisfaction is very important to us. Should your travels bring you back to Phnom Penh, please feel free to contact me directly at na…, and I would be delighted to personally ensure a smoother and more enjoyable stay. Thank you once again for your constructive feedback. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

客户意见评级 0.5/5

Xinning D. 情侣住宿 - 所有已确认评论

我妻子来了例假 前台人员索要高额罚金 没有任何理由和人道关怀

Dear Xinning D., Greetings from Novotel Phnom Penh BKK 1| Cambodia. We appreciate you taking the time to share your experience with us. Please accept our sincerest apologies for the miscommunication that occurred. We have verified the matter and confirm that there was no charge made. We hope to have the pleasure of welcoming you back in the future Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

客户意见评级 4.5/5

Zhaohui L. 商务住宿 - 所有已确认评论

入住酒店前台服务人员 热情周到，入住的房间干净整洁（只是拖鞋没有一次性，希望能增加一次性拖鞋），距离中心大道步行不远 ，很方便。下次来还会入住此酒店。 希望酒店保持已有水平，并越来越好。谢谢！

Dear Zhaohui L., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for the wonderful feedback! We're so glad you enjoyed your stay and found our location convenient and our staff warm and attentive. We're also happy to hear you appreciated the cleanliness of your room. We appreciate you bringing up the disposable slippers. While we don't place them in every room, they are available upon request, and this is mentioned on the signage in your room. We'll certainly review the clarity of this signage to ensure all our guests are aware of this service. We look forward to welcoming you back the next time your travels bring you our way!. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

spa环境舒适 工作人员温柔细心

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

楼顶酒吧环境氛围很棒餐食味道不错

Dear Liang F., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your kind words about our spa and rooftop bar. We are delighted to hear that you enjoyed the comfortable atmosphere and attentive service. Your feedback motivates us to continue providing exceptional experiences. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

其他网络用户评价我们的酒店

  • 307 评论 9.8/10 位置
  • 384 评论 8.3/10 房间
  • 613 评论 9.7/10 服务
  • 10 评论 7.8/10 上网
  • 223 评论 9.8/10 氛围
  • 151 评论 9.5/10 清洁度
  • 137 评论 8.6/10 早餐

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