金边莱佛士皇家酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 841 评论

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92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 金边, 柬埔寨

描述

酒店其他优惠

  • 距离旅游景点 5 分钟路程

  • 24 小时管家服务

  • 提供酒店历史之旅

  • 标志性的餐厅和酒吧

  • 提供皇家高棉菜肴

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酒店位置

金边莱佛士皇家酒店

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 金边
柬埔寨

GPS:11.576354, 104.918079

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  841 评论

TripAdvisor 评级  4.5/5  2,644 评论

卓越奖 2025

Truly 5 Stars

Tripadvisor 评级 5.0/5

DayTrip02984601771 家庭住宿 - 经 TripAdvisor 认证的评论

From the moment I arrived, I was impressed. The cleanliness of the entire hotel was exceptional, creating a relaxing and comfortable environment. But what really sets this hotel apart, however, is its staff. They are all consistently polite, and genuinely warm and welcoming, not to mention professional, and incredibly efficient. There are too many to mention, but Sreyny (our personal butler) , in particular, provided service that went above and beyond as did Mao (?), the Raffles tuk tuk driver. Also, don’t miss the fantastic breakfast, or the cocktails at the iconic Elephant Bar (the Phenom Penh Sling was a personal favourite of mine - and an excellent take on the original Singapore Sling).

Family Weekend Escape

Tripadvisor 评级 5.0/5

longt998 经 TripAdvisor 认证的评论

Family Weekend Escapes - We had a fabulous experience from arrival til departure at Raffles Hotel Le Royal.The room is perfect with pool side view. Thank you for the birthday amenities. My kids really enjoyed in the tent and they loved the pool. Thank you for your warmest welcome.

Dear Mr. Long, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope to welcome you back for another exceptional experience in the near future. Please do not hesitate to reach out if we can assist in making your next visit even more memorable.  Sincerely, Dagmar General Manager

Our Raffles Phnom Penh Experience

Tripadvisor 评级 5.0/5

siarts Couples - 经 TripAdvisor 认证的评论

We absolutely loved our stay at Raffles Le Royal - it completely lived up to the Raffles name. From the moment we walked in, we were surrounded by that timeless colonial elegance the brand is famous for, and the service made us feel genuinely special. A lovely surprise awaited us - we got upgraded to a pool view room. Spacious, comfortable, and full of that classic Raffles charm. What really stood out was the staff - every single person we met was professional, warm, and went out of their way to help. Breakfast was a real highlight. Unlike typical hotel buffets, here they serve you properly at your table - fresh juices, excellent coffee, and delicious dishes made to order. It felt luxurious without being stuffy. If we had to find one thing to improve, it would be the room doors. They let in more hallway noise than we'd expect from a luxury hotel, and didn't close as smoothly as they could. Better soundproofing would make the rooms perfect. Even with this small issue, Raffles Le Royal is easily one of the best hotels in Phnom Penh. That magical mix of history, service, and attention to detail creates something really special. We'd go back in a heartbeat and would recommend it to anyone wanting a proper luxury experience in Cambodia's capital.

Dear Siarts, Thank you very much for taking the time to share such a thoughtful and generous review of your recent stay with us. It brings us great joy to know that your experience lived up to the storied heritage and timeless elegance that Raffles is renowned for. We are truly delighted to hear that from the moment you arrived, you felt enveloped in the colonial charm and gracious hospitality that define our hotel. Your kind words about our team—describing them as professional, warm, and attentive—are deeply appreciated and will be shared with all our colleagues. They will be honoured to know they helped create such a memorable stay for you. It’s wonderful to know you enjoyed the pool view room upgrade and that it reflected the classic Raffles ambiance we take such pride in. We’re also especially pleased that breakfast was a highlight—offering guests a refined, table-served experience with fresh, locally inspired dishes is something we value deeply, and we're glad it resonated with you. We are equally grateful for your candid feedback regarding the room doors. Please accept our sincere apologies for the disturbance caused by hallway noise. Rest assured, we take your comments seriously, and our engineering team is currently reviewing opportunities to enhance soundproofing and door mechanics to ensure the highest standards of comfort for our guests. It means a great deal to us that, despite this, you found your stay to be among the best in Phnom Penh and would return without hesitation. We would be honoured to welcome you back to Raffles Hotel Le Royal whenever your travels next bring you to Cambodia. With warm regards and sincere appreciation, Dagmar General Manager  

Not a pleasant stay

Tripadvisor 评级 2.0/5

follow_ussg 经 TripAdvisor 认证的评论

Staff and management need further improvement and training. No staff at the entrance and lobby when I arrived. Staff are able to speak in English in the restaurant but unable to provide smaller portion food. Food delivered to the room without cover, personalized welcome gifts are two bottle of drinking water. No staff at the restaurant entrance and serve chipped glass. Butler did not show where is the breakfast, what is the time. Pool staff lied to me about the beautiful hand fan, kept repeating it cost 25USD and only can get it in Siem Reap but then you actually can buy in Phnom Penh. It has a beautiful room, I had a great sleep but the staff made the stay not pleasant.

Dear Mr. Tan, Warm greetings from Raffles Hotel Le Royal, Phnom Penh. Thank you for taking the time to share your detailed feedback following your recent stay with us. While I am pleased to hear that you found the room beautiful and enjoyed a restful night’s sleep, I am truly sorry to learn that several aspects of your experience fell short of the high standards we are known for and strive to uphold. Please accept my sincerest apologies for the lack of welcome upon your arrival, and the lapses in attentiveness and communication you encountered throughout your stay — from our restaurant and butler service to the delivery and presentation of in-room dining. These are not reflective of the gracious hospitality we aim to deliver at every touchpoint, and I regret the impression this has left. Thank you also for the time you took to share those feedbacks with our Executive Assistant Manager over your stay. Your comments regarding the chipped glassware, the absence of guidance on breakfast, and the disappointing approach from our pool staff have been shared directly with the relevant department heads for immediate review. We greatly value your constructive insights, as they highlight important areas for improvement. Please rest assured that your feedback is being treated with the utmost seriousness, and we are taking swift steps to ensure such oversights do not recur. It would be a privilege to welcome you back for a future stay, where we may have the opportunity to restore your trust and deliver the seamless, distinguished Raffles experience you rightfully expected. Yours faithfully, Dagmar General Manager

Raffles offers the Personal Touch

Tripadvisor 评级 5.0/5

Kerry F 经 TripAdvisor 认证的评论

Raffles in Phnom Penh offers a peaceful retreat with attentive staff, delicious food, and a lovely pool area. Despite an initial room issue due to noise, the hotel provided a quiet suite upgrade and exceptional service.

Dear Mr. Kerry, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

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其他网络用户评价我们的酒店

  • 174 评论 9.4/10 位置
  • 349 评论 8.3/10 房间
  • 703 评论 9.1/10 服务
  • 7 评论 6.8/10 上网
  • 265 评论 9.6/10 氛围
  • 239 评论 8.1/10 食物
  • 235 评论 9.5/10 设施
  • 188 评论 8.7/10 早餐

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