Raffles Hotel Le Royal Phnom Penh 5 星

客户意见评级 (ALL 评级) 4.8/5 1,036 评论

保证最优惠房价
Raffles Hotel Le Royal Phnom Penh - Image 1
Raffles Hotel Le Royal Phnom Penh - Image 2
Raffles Hotel Le Royal Phnom Penh - Image 3
Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 金边, 柬埔寨

描述

酒店其他优惠

  • 距离旅游景点 5 分钟路程

  • 24 小时管家服务

  • 提供酒店历史之旅

  • 标志性的餐厅和酒吧

  • 提供皇家高棉菜肴

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 金边
柬埔寨

GPS:11.576354, 104.918079

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  1,036 评论

客户意见评级 0.5/5

W. W. 情侣住宿 - 所有已确认评论

本来冲着百年奢华酒店的口碑入住，体验感直接跌到谷底，洗护用品的问题真的让人细思极恐！ 房间里配备的是独立小瓶装沐浴露（因为酒店花洒老化有问题，使用花洒的同时，顶喷的也是有喷下来，我的前额头发和面部全湿了，没第一时间发现沐浴露不对劲）擦干脸后挤第二次才液体里混有不明杂质，洗完之后皮肤出现明显灼热、刺痛感，当场就觉得不对劲。 再仔细看瓶身标签，印刷粗糙、样式怪异，和正品差别很大。叫客房服务生送来一瓶新的，发现新送的标签不一样，而且新的挤出来是清透的。对方解释只是新旧包装不同。我当场提出想看所谓的旧款包装实物，结果工作人员支支吾吾，根本拿不出来。 后续找来客服经理沟通，对方居然直白承认：这些小瓶是回收旧瓶重新灌装的！标签存在两种打印版本，当我要求拿出足够多两种版本的标签时，被告知拿不出来。要求告诉我沐浴露里面白色絮状物质是什么，这位Ms Wang告诉我酒店的检测员会检测每一瓶送进客房的备品，肯定不存在质量问题。那我就要求酒店出局证实文件，以便后续有问题找他们。但是始终不正面回复。当我明确告知我录像了，保留了他们所有对话，吓得再来不敢来房间正面解决，只打电话重复可以带我去医院，下次再来免费升级。毫无诚意，谎话连篇！两个多小时，我要求见值班经理，至始至终见到的三个人，没有一个是经理。敷衍，无所谓的态度，让人心寒。不值得我再次入住。我也一定会告知大家避雷！ 先拿包装问题敷衍，被拆穿后才坦白回收再灌装，完全无视卫生安全！回收容器本身就存在卫生隐患，灌装的洗护品成分不明，使用后皮肤出现灼烧不适，这已经不是品质问题，是拿客人健康开玩笑。 近年来为了节约成本以及环保，很多高端酒店使用大瓶壁挂洗护，用完再罐装，结果莱佛士连小瓶旅行装还要回收旧瓶二次灌装，流程不规范、卫生无保障，实在愧对莱佛士的名号。

Dear Mr. W., Thank you for taking the time to share such detailed feedback regarding your recent stay at Raffles Hotel Le Royal. I am truly sorry to hear about your experience during your stay. What you described regarding the toiletries and the way your concerns were handled is deeply concerning and far below the standards we strive to uphold. Please accept our sincere apologies for the discomfort and frustration this caused you. We take your feedback very seriously and are reviewing our hygiene practices and staff training to ensure such issues never happen again. Your trust is important to us, and I regret that we did not meet your expectations. Thank you for bringing this to our attention. Sincerely, Sharon Quality & Development Manager

客户意见评级 5.0/5

Zhu C. 商务住宿 - 所有已确认评论

本次入住体验超出预期，整体环境干净整洁、客房设施齐全，酒店位置出行便利。重点夸赞工作人员 Fiona，服务细致又贴心，办理入住高效顺畅，耐心讲解酒店配套，因为客人语言障碍，特意每天早起为我们点餐，遇到小需求也主动帮忙协调处理，全程周到暖心。凭借 Fiona 优质的服务大幅提升入住幸福感，后续出行还会优先选择这家酒店，推荐入住！

Dear Ms. C., Thank you very much for sharing such a wonderful review of your recent stay at Raffles Hotel Le Royal. We are delighted to know that your experience exceeded expectations and that you found our environment, facilities, and location so convenient. It is especially rewarding to hear your kind words about Fiona. We are proud to have her on our team, and your recognition of her attentive and thoughtful service will be shared with her and the entire team. Providing warm, personalized care is at the heart of what we do, and we are thrilled that Fiona’s dedication made your stay truly memorable. We also appreciate your constructive comment regarding breakfast service. Your feedback is invaluable, and we will review this with our team to ensure that we continue to improve efficiency while maintaining quality. We look forward to welcoming you back on your future trips to Phnom Penh, and it will be our pleasure to provide you with another exceptional experience. Sincerely, Sharon Quality & Development Manager

客户意见评级 4.5/5

Peng C. 商务住宿 - 所有已确认评论

已经住了很多次了，这次前台Fiona推荐了本月限定的Speakeasy还真的不错，可以多一些类似活动

Dear Mr. C., ​Thank you for your continued loyalty and for taking the time to share your feedback following your recent business stay with us. It is always a pleasure to welcome you back to Raffles Hotel Le Royal. ​We are delighted to hear that you enjoyed the limited-time Speakeasy experience at the Elephant Bar. I will be sure to pass along your special recognition to Fiona at the front desk for her excellent recommendation, as well as to our bar team. Your interest in these promotions is greatly appreciated, and we will certainly keep creating unique experiences for your future visits. ​Thank you again for being a valued ALL Accor member, and we look forward to your next stay with us. Sincerely, Sharon Quality and Development Manager

客户意见评级 4.5/5

Shuhua G. 家庭住宿 - 所有已确认评论

法式复古风的酒店，房间虽然不大，但干净卫生，设计合理。服务人员专业、细致、热情、温暖。如果餐食种类能再多些可选性就更好了。

Dear Ms. G., Thank you very much for sharing your experience at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the French retro style of our property and appreciated the cleanliness, design, and warm hospitality of our team. It is wonderful to hear that our front desk receptionist made a positive impression during your stay. We also value your constructive feedback regarding the food selection. Please rest assured that your comments have been shared with our culinary team, as we continuously strive to enhance our offerings to better meet the preferences of our guests. As a valued ALL Accor member, we are pleased that you felt recognized during your stay, and we look forward to welcoming you and your family back for another memorable visit. Sincerely, Sharon Quality & Development Manager

客户意见评级 5.0/5

Mingli S. 情侣住宿 - 所有已确认评论

特别表扬一下Fiona人特别好，有求必应，帮我解决了很多问题

Dear Mr. S., Thank you sincerely for sharing such wonderful feedback about your recent stay at Raffles Hotel Le Royal. We are delighted to know that your experience was outstanding in every aspect from our facilities and services to our sustainability initiatives. We are especially grateful for your kind recognition of Fiona. She will be thrilled to know that her kindness and dedication made such a positive impact on your stay. We look forward to welcoming you back for another memorable stay. Sincerely, Sharon Quality & Development Manager

其他网络用户评价我们的酒店

  • 243 评论 9.5/10 位置
  • 425 评论 8.2/10 房间
  • 857 评论 9.1/10 服务
  • 9 评论 8.3/10 上网
  • 341 评论 9.6/10 氛围
  • 306 评论 7.7/10 食物
  • 289 评论 9.7/10 设施
  • 217 评论 8.5/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 金边 酒店 的所有酒店