Raffles Hotel Le Royal Phnom Penh 5 星

客户意见评级 (ALL 评级) 4.8/5 1,048 评论

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Raffles Hotel Le Royal Phnom Penh - Image 1
Raffles Hotel Le Royal Phnom Penh - Image 2
Raffles Hotel Le Royal Phnom Penh - Image 3
Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 金边, 柬埔寨

描述

酒店其他优惠

  • 距离旅游景点 5 分钟路程

  • 24 小时管家服务

  • 提供酒店历史之旅

  • 标志性的餐厅和酒吧

  • 提供皇家高棉菜肴

我们的客房

预订此酒店
客房 1

酒店位置

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 金边
柬埔寨

GPS:11.576354, 104.918079

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,048 评论

客户意见评级 5.0/5

Dan S. 商务住宿 - 所有已确认评论

Dear Mr. S., Thank you for sharing your experience at Raffles Hotel Le Royal. We are delighted to hear that your stay was memorable and that our concierge, front desk, butler, and restaurant teams provided excellent service. Your kind words about our team, Le Phnom 1929 restaurant, and Butler Service mean a great deal to us. We are pleased to confirm your newsletter subscription and look forward to keeping you updated on our products, services, and events. We hope to welcome you back to Phnom Penh soon for another exceptional stay. Sincerely, Sharon Quality & Development Manager

客户意见评级 0.5/5

W. W. 情侣住宿 - 所有已确认评论

Dear Mr. W., Thank you for taking the time to share such detailed feedback regarding your recent stay at Raffles Hotel Le Royal. I am truly sorry to hear about your experience during your stay. What you described regarding the toiletries and the way your concerns were handled is deeply concerning and far below the standards we strive to uphold. Please accept our sincere apologies for the discomfort and frustration this caused you. We take your feedback very seriously and are reviewing our hygiene practices and staff training to ensure such issues never happen again. Your trust is important to us, and I regret that we did not meet your expectations. Thank you for bringing this to our attention. Sincerely, Sharon Quality & Development Manager

客户意见评级 5.0/5

Zhu C. 商务住宿 - 所有已确认评论

Dear Ms. C., Thank you very much for sharing such a wonderful review of your recent stay at Raffles Hotel Le Royal. We are delighted to know that your experience exceeded expectations and that you found our environment, facilities, and location so convenient. It is especially rewarding to hear your kind words about Fiona. We are proud to have her on our team, and your recognition of her attentive and thoughtful service will be shared with her and the entire team. Providing warm, personalized care is at the heart of what we do, and we are thrilled that Fiona’s dedication made your stay truly memorable. We also appreciate your constructive comment regarding breakfast service. Your feedback is invaluable, and we will review this with our team to ensure that we continue to improve efficiency while maintaining quality. We look forward to welcoming you back on your future trips to Phnom Penh, and it will be our pleasure to provide you with another exceptional experience. Sincerely, Sharon Quality & Development Manager

客户意见评级 4.5/5

Peng C. 商务住宿 - 所有已确认评论

Dear Mr. C., ​Thank you for your continued loyalty and for taking the time to share your feedback following your recent business stay with us. It is always a pleasure to welcome you back to Raffles Hotel Le Royal. ​We are delighted to hear that you enjoyed the limited-time Speakeasy experience at the Elephant Bar. I will be sure to pass along your special recognition to Fiona at the front desk for her excellent recommendation, as well as to our bar team. Your interest in these promotions is greatly appreciated, and we will certainly keep creating unique experiences for your future visits. ​Thank you again for being a valued ALL Accor member, and we look forward to your next stay with us. Sincerely, Sharon Quality and Development Manager

客户意见评级 4.5/5

Shuhua G. 家庭住宿 - 所有已确认评论

Dear Ms. G., Thank you very much for sharing your experience at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the French retro style of our property and appreciated the cleanliness, design, and warm hospitality of our team. It is wonderful to hear that our front desk receptionist made a positive impression during your stay. We also value your constructive feedback regarding the food selection. Please rest assured that your comments have been shared with our culinary team, as we continuously strive to enhance our offerings to better meet the preferences of our guests. As a valued ALL Accor member, we are pleased that you felt recognized during your stay, and we look forward to welcoming you and your family back for another memorable visit. Sincerely, Sharon Quality & Development Manager

其他网络用户评价我们的酒店

  • 243 评论 9.5/10 位置
  • 424 评论 8.2/10 房间
  • 860 评论 9.1/10 服务
  • 9 评论 8.3/10 上网
  • 342 评论 9.6/10 氛围
  • 308 评论 7.7/10 食物
  • 291 评论 9.6/10 设施
  • 215 评论 8.5/10 早餐

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