Dear Mr. Z., Thank you for your wonderful review and for choosing Raffles Hotel Le Royal for your first visit to Cambodia. We are delighted to know that you enjoyed our location, facilities, dining experiences, and especially the service provided by our team. Your kind recognition of everyone you met during your stay means a great deal to us. We also appreciate your feedback regarding our sustainability efforts and bathroom amenity packaging. Your comments are valuable as we continue to improve our environmental initiatives. We look forward to welcoming you back for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Jing Z., Thank you for your perfect score and kind feedback. We are delighted to hear that Fiona provided attentive and excellent service, making your stay convenient and enjoyable. Your recognition of her efforts is greatly appreciated and will be shared with her. We are honored that you plan to stay with us again on your next business trip and look forward to welcoming you back to Raffles Hotel Le Royal Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Z., We are delighted to receive your perfect score and truly appreciate your kind words. Thank you for recognizing Fiona's exceptional butler service and dedication to making your stay memorable. We will be sure to share your compliments with her, as she will be thrilled to know she made such a positive impact on your experience. It was our pleasure to have you as our guest at Raffles Hotel Le Royal Phnom Penh, and we are honored to know that you plan to return. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. S., Thank you for sharing your experience at Raffles Hotel Le Royal. We are delighted to hear that your stay was memorable and that our concierge, front desk, butler, and restaurant teams provided excellent service. Your kind words about our team, Le Phnom 1929 restaurant, and Butler Service mean a great deal to us. We are pleased to confirm your newsletter subscription and look forward to keeping you updated on our products, services, and events. We hope to welcome you back to Phnom Penh soon for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. W., Thank you for taking the time to share such detailed feedback regarding your recent stay at Raffles Hotel Le Royal. I am truly sorry to hear about your experience during your stay. What you described regarding the toiletries and the way your concerns were handled is deeply concerning and far below the standards we strive to uphold. Please accept our sincere apologies for the discomfort and frustration this caused you. We take your feedback very seriously and are reviewing our hygiene practices and staff training to ensure such issues never happen again. Your trust is important to us, and I regret that we did not meet your expectations. Thank you for bringing this to our attention. Sincerely, Sharon Quality & Development Manager

Dear Ms. C., Thank you very much for sharing such a wonderful review of your recent stay at Raffles Hotel Le Royal. We are delighted to know that your experience exceeded expectations and that you found our environment, facilities, and location so convenient. It is especially rewarding to hear your kind words about Fiona. We are proud to have her on our team, and your recognition of her attentive and thoughtful service will be shared with her and the entire team. Providing warm, personalized care is at the heart of what we do, and we are thrilled that Fiona’s dedication made your stay truly memorable. We also appreciate your constructive comment regarding breakfast service. Your feedback is invaluable, and we will review this with our team to ensure that we continue to improve efficiency while maintaining quality. We look forward to welcoming you back on your future trips to Phnom Penh, and it will be our pleasure to provide you with another exceptional experience. Sincerely, Sharon Quality & Development Manager

Dear Mr. C., ​Thank you for your continued loyalty and for taking the time to share your feedback following your recent business stay with us. It is always a pleasure to welcome you back to Raffles Hotel Le Royal. ​We are delighted to hear that you enjoyed the limited-time Speakeasy experience at the Elephant Bar. I will be sure to pass along your special recognition to Fiona at the front desk for her excellent recommendation, as well as to our bar team. Your interest in these promotions is greatly appreciated, and we will certainly keep creating unique experiences for your future visits. ​Thank you again for being a valued ALL Accor member, and we look forward to your next stay with us. Sincerely, Sharon Quality and Development Manager

Dear Ms. G., Thank you very much for sharing your experience at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the French retro style of our property and appreciated the cleanliness, design, and warm hospitality of our team. It is wonderful to hear that our front desk receptionist made a positive impression during your stay. We also value your constructive feedback regarding the food selection. Please rest assured that your comments have been shared with our culinary team, as we continuously strive to enhance our offerings to better meet the preferences of our guests. As a valued ALL Accor member, we are pleased that you felt recognized during your stay, and we look forward to welcoming you and your family back for another memorable visit. Sincerely, Sharon Quality & Development Manager

Dear Mr. S., Thank you sincerely for sharing such wonderful feedback about your recent stay at Raffles Hotel Le Royal. We are delighted to know that your experience was outstanding in every aspect from our facilities and services to our sustainability initiatives. We are especially grateful for your kind recognition of Fiona. She will be thrilled to know that her kindness and dedication made such a positive impact on your stay. We look forward to welcoming you back for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. M., Thank you for choosing Raffles Hotel Le Royal Phnom Penh for such a special occasion and for sharing your wonderful feedback. We are truly delighted to know that your honeymoon stay was excellent and that you enjoyed the unique blend of French colonial architecture and Khmer classical art, complemented by our team’s warm hospitality. We are especially grateful for your recognition of Ms. Fiona Wang, whose attentive care made you feel at home and guided you to discover the Royal Restaurant. Your kind words will be shared with her and the entire team, as they are a source of great encouragement. It is also a pleasure to hear that you appreciated our sustainable initiatives and enjoyed the dining experiences at both the Royal Restaurant and the iconic Elephant Bar. We look forward to welcoming you back again soon, where you will continue to find timeless charm along with refreshed seasonal menus and new culinary highlights. Sincerely, Sharon Quality & Development Manager

Dear Ms. Mengjing Y., Thank you very much for choosing Raffles Hotel Le Royal for your recent stay in Phnom Penh and for sharing such wonderful feedback. We are delighted to know that your first experience with us was memorable and that Fiona, along with our butler team, provided exceptional service that inspired you to extend your stay. Your kind words will be shared with Fiona and the team, as they will be proud to know they contributed to your satisfaction. We are also grateful for your comments regarding the Wi-Fi speed, and please rest assured that we are continuously working to enhance our guest experience in this area. It was our pleasure to welcome you, and we look forward to having you back with us on your next visit to Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Mr. H., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found our service excellent and that your stay was such a pleasure. It is especially rewarding to know that our team’s warmth and hospitality made you feel welcome. We truly appreciate your loyalty as a member of ALL Accor and your willingness to recommend us. Your feedback inspires us to continue delivering exceptional experiences, and we look forward to welcoming you back to Raffles Hotel Le Royal on your next visit. Warm regards, Sharon Quality & Development Manager

Dear Mr. T., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Ms. X., Warm greetings from Raffles Hotel! Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to know that your experience was marked by thoughtful service and a sense of comfort throughout. It brings us great joy to hear that Fiona, from our housekeeping team, made such a positive impression with her attentive and considerate service, as well as her detailed introduction to the hotel’s facilities. We will be sure to pass along your kind words to her—she will be thrilled to know her efforts contributed to making your stay special. We are also pleased to know that our colleague from the Reservations team was able to assist you seamlessly in arranging your booking. At Raffles, we pride ourselves on offering a personalised and gracious experience, and your recognition of our team’s dedication is the highest reward. Once again, thank you for choosing to stay with us. We very much look forward to welcoming you back for another tranquil and memorable visit. With warm regards, Dagmar General Manager

Dear Ms. D., Thank you for sharing your wonderful experience at Raffles Hotel Le Royal. We are delighted to hear that your check-in was seamless and that our team, especially Miss Fiona, left a lasting impression with her warm hospitality and attentiveness. Ensuring our guests feel welcomed and well cared for is at the heart of what we do, and we are pleased that our 24-hour butler service added to the comfort of your stay. It is also reassuring to know that Miss Fiona assisted in recovering your lost clothing, demonstrating our commitment to exceptional service beyond your departure. We truly appreciate your kind words and your intention to return. It would be our utmost pleasure to welcome you back for another unforgettable stay. Best regards Dagmar General Manager

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. Z., Thank you so much for sharing your wonderful experience at Raffles Hotel Le Royal! We are delighted to hear that you enjoyed our excellent location, convenient transportation, and the welcoming service from our front desk team. It's also fantastic to know that you were pleased with the atmosphere and quality of our restaurant. We take great pride in our rich history and the level of service we provide, whether our guests are visiting for business or leisure. It’s heartwarming to read your kind words about Fiona, and we will be sure to pass along your compliments to her. She truly exemplifies the warmth and hospitality that we aim to offer at Raffles, and we're thrilled that she made you feel at home during your stay. We look forward to welcoming you back in the future. Your recommendation means the world to us, and we can’t wait to provide you with another exceptional stay at Raffles Hotel Le Royal! Warm regards, Dagmar General Manager