Mercure Rayong Lomtalay Villas & Resort 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.784 görüş

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235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Tayland

Açıklama

Otel ekstraları

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

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Otelin konumu

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Tayland

GPS:12.6451, 101.63208

Telefon
Faks +66 38 648 666

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.784 görüş

TripAdvisor Derecesi  4.2/5  91 görüş

2025 mükemmeliyet sertifikası

Lunch experience with bad dogs

Tripadvisor puanı 1.0/5

Gerard T TripAdvisor onaylı yorum

Went for lunch today. At the next table a couple with three dogs including one more than dangerous. They took 2 tables to protect their dogs against heat. Staffs were terrified. Other customers stay away. I do not know if Mercure has a dog friendly policyand if yes I will avoid this hotel in the future. Being dog friendly is not a problem if the hôtel communicate carefully its policies but welcoming unfriendly dogs is not acceptable…

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your lunch visit. While Mercure is a pet-friendly hotel, the safety and comfort of all guests and staff are our top priorities. We have taken your comments seriously and will review our pet policy and staff guidance to ensure such situations are better managed in the future. We appreciate your feedback and hope to welcome you again under better circumstances. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Don´t book Deluxe Suite Ocean View with 1 double bed - Ocean Wing

Tripadvisor puanı 3.0/5

532christerk TripAdvisor onaylı yorum

We we booked and payed for a suite "stunning seaview" but we got room 1103 first night and after argumentation we got what we paid for - room 1203 second and third night. No explanation, no excuse, no compensation. Can you see the difference between the two views, same category same price. Deluxe Suite Ocean View with 1 double bed - Ocean Wing 2 Adults Ideally located at our Ocean Wing, the Deluxe suites offers stunning sea view with one double bed. Design locally inspired with a comfortable space. Modern open bathroom with rain shower. Feature free WIFI, flat screen TV, Mini bar and safety box

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret the frustration you experienced regarding your room allocation and the sea view during the first night of your stay. The Deluxe Suite Ocean View category includes rooms located on different floors within the Ocean Wing, all classified under the same room type. While each room meets the official description of an ocean view, we understand that the level and angle of the view can vary depending on floor location, and we regret that this was not aligned with your expectations upon arrival. Due to full occupancy on your arrival date, the higher-floor room was unfortunately not available for the first night. As soon as the preferred room became available, our team arranged the room move for the remaining nights. We acknowledge that this transition should have been communicated more clearly, and we apologize that you felt the handling of the situation lacked understanding. Your comments have been shared with our management team to ensure clearer communication and improved handling of similar situations in the future. We truly value your feedback, as it helps us enhance the experience for all our guests. Kind regards, Mercure Rayong Lomtalay Villas & Resort,

Injured at This Hotel – $350 in Medical Bills

Tripadvisor puanı 1.0/5

IscahP TripAdvisor onaylı yorum

I suffered an injury due to poor facility maintenance at this hotel. The hotel’s emergency response was shockingly inadequate. Even basic first-aid supplies were not readily available. The most frustrating part was that I was forced to wait outside in extreme heat for my room, even though there was an indoor café right in front of me. Due to severe pain, I requested Tylenol, but I was told to go to a convenience store and buy it myself! So I requested some ice instead but no one came. I had to call multiple times before receiving any response. In the end, I was left with $350 in medical bills and scars. The hotel states that they refunded the room rate as a “gesture of goodwill" and claim that they bear no responsibility. I am glad that I made it out of this hotel. It was middle of no where. I will never use Accor hotel again.

Excellent for families

Tripadvisor puanı 5.0/5

Scott P TripAdvisor onaylı yorum

Great stay with fantastic facilities We had a really enjoyable stay. The hotel has great modern facilities and the rooms were excellent – spacious, clean, and very comfortable. The local seafood was a real highlight, with plenty of fresh and tasty options. The kids’ club was also excellent, giving the children lots to do and allowing us some proper time to relax. Overall, a great place for a family stay and one we’d happily recommend.

Dear Valued Guest, Thank you for choosing Mercure Rayong and for sharing your wonderful experience with us. We trust that the modern comforts of your room and the fresh flavors of our local seafood provided the perfect blend of relaxation and discovery for your family. It is truly heartening to know that our Kids’ Club allowed you the well-deserved peace of mind to enjoy our facilities to the fullest. Knowing that you would happily recommend us is the greatest complement our team could receive. We look forward to the privilege of welcoming you and your family back for another memorable retreat by the sea. With warmest regards, Mercure Rayong Lomtalay Villas & Resort,

Perfect Stay by the Sea

Tripadvisor puanı 5.0/5

Gojourneyyoung TripAdvisor onaylı yorum

The place is incredibly comfortable with all the facilities I needed. It’s close to the beach and has everything just like a full-service hotel. I’ll definitely come back again.

Dear Valued Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay by the sea and found everything comfortable and convenient 🌊💛. We look forward to welcoming you back again soon for another perfect stay! 🐾 Sincerely, Mercure Rayong Lomtalay Villas & Resort,

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