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Novotel Kochi Infopark Hotel 5 stars

Customer review rating 4.6/5 1,180 reviews

ALLSAFE approved hotel

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Novotel Kochi Infopark
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+ 28 Services

Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • COCHIN INTERNATIONAL AIRPORT Paying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 kochi
india

Tel: +9104846766666

Fax: (+91)04846766600

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL KOCHI INFOPARK : 

  • By plane

    COCHIN INTERNATIONAL AIRPORT At 25km / 15 miles - Shuttle paying

  • By train

    ERNAKULAM TOWN At 10km / 6 miles

  • By train

    ERNAKULLAM STATION At 12km / 7 miles

GPS :10.01525, 76.362833

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, 49" LED TV, health faucet, minbar, tea and coffee machine, WIFI & access to fitness centre. Premier room offers additional features & facilities such as enhanced bathroom amenities, bathrobe, and slippers. You are sure to have a comfortable stay.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

THE BAR

The perfect setting to unwind and catchup with friends with soothing music to set the mood right

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE SUN DECK BAR

Unwind and relax near the infinity pool. Your kind of space where you can have your favourite drink with a breath of fresh air and sink into scenic views.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 231

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Kochi Infopark

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,180 reviews

TripAdvisor Rating 5.0/5

503 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good rooms

Customer review rating 3.5/5

Karan Business - 11/09/2021 Confirmed reviews ALL

Rooms are good but if you order something ther ask for the payment same time , they can’t wait till checkout time

Dear Karan S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We noted your concern about the payment upfront for any incidentals, which we do collect at the time of check-out. We will definitely look into the same, thank you for sharing your concern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Well located, delayed service

Customer review rating 2.0/5

Vineeth Families - 10/09/2021 Confirmed reviews ALL

Well located with good amenities. However the service to rooms is with a lot of delays. We had to ask and then remind few more times and again wait for 30 mins for every service.

Dear Vineeth D., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

good stay with nice budget

Customer review rating 4.5/5

A. S. B. Couples - 10/09/2021 Confirmed reviews ALL

very nice place to stay at kochi with affordable budgets. the staffs are very good people with nice behaviour.

Dear Shana A., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Samit Kazi General Manager

Good food and good hospitality

Customer review rating 4.0/5

Shehza A. G. Couples - 09/09/2021 Confirmed reviews ALL

The staff were very friendly and the food was truly good. The stay was very comfortable.

Dear Shehza A., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Good stay

Customer review rating 4.5/5

Rekha Families - 08/09/2021 Confirmed reviews ALL

I had a great experience with the hotel. Too good. Everything was stupendoud

Dear Rekha A., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Good place to stay

Customer review rating 5.0/5

B. Families - 08/09/2021 Confirmed reviews ALL

Good stay and a high breakfast. All staff were very helpful

Dear Jacob B., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Best staycation.

Customer review rating 5.0/5

S. Couples - 06/09/2021 Confirmed reviews ALL

From service to stay everything was just perfect.

Dear Heba S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Enjoyed the stay

Customer review rating 4.0/5

Jibin M. Families - 06/09/2021 Confirmed reviews ALL

Our stay at Novotel was really good in spite of not using the other facilities due to the Corona issues. The staffs from the front office to the dinning till the housekeeping and security was really at their high standards. I would like to see fecility given for babies under the age of 1 or 2 which includes more options for food too for them. Overall very happy.

Dear Jibin M., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Good Stay

Customer review rating 4.5/5

Arnab G. Business - 05/09/2021 Confirmed reviews ALL

It was good stay

Dear Arnab G., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Samit Kazi General Manager
Customer review rating 3.5/5

Arun.m Families - 04/09/2021 Confirmed reviews ALL

Service was very poor. Requirement were brought only after 2 or 3 calls

Dear Arun M., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Excellent

Customer review rating 5.0/5

S. K. Families - 04/09/2021 Confirmed reviews ALL

Very comfortable and beautiful room and food is very good. Staff is really good and helpful.

Dear K. S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Beautiful Hotel

Customer review rating 5.0/5

Vineet V. G. Families - 03/09/2021 Confirmed reviews ALL

Novotel always maintains the highest standards of hospitality, cleanliness and service. It is nice to have a reliable hotel chain all across India.

Dear Vineet G. V., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Good stay

Customer review rating 5.0/5

Princy B. Families - 03/09/2021 Confirmed reviews ALL

We checked in late, and the receptionist was kind enough to upgrade our rooms as per our request. On the whole it was a pleasant stay, good food. Breakfast buffet was a good spread and lavish. I feel few more options of continental dishes or pastries would be a add on.

Dear Princy B., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. .I am sorry that your experience did not meet your expectations; Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Samit Kazi General Manager

Good Stay Great Breakfast.

Customer review rating 3.5/5

Anup B. Business - 02/09/2021 Confirmed reviews ALL

Nice and clean rooms and wash room, good behavior of staffs, terrific breakfast. :) only thing you need to do, try to improve the quality of biriyani and Lamb. very good stay. thank you.

Dear Anup B., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Very good Staffs. Overall very Satisfactory

Customer review rating 4.5/5

Saeef Business - 02/09/2021 Confirmed reviews ALL

Great stay Very good Staffs Good location Spacious room

Dear Saeed M., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Samit Kazi General Manager

Good sray

Customer review rating 5.0/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

Good stay

Dear Sunidhi R., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

comfortable stay

TripAdvisor rating 4.0/5

ManoRanjiniPR 18/03/2021 TripAdvisor review

Good - location - breakfast spread - bar, pool & gym - The staff is courteous, requests are well recieved. Mr.Dhananjay at front office helped with my early morning checkin and confusions on the booking. Breakfast is scrumptous, has lots of options on local food. English bf is also available. The trainings manager Pallavi is a professional and does her job well. Restaurent staff is courteous. One has to clearly specify the diet requirements My first room allocated was not that great - The shower in bathroom needed great strength ti turn on and off, The work chair seat had stains on it, no house keeping for one day. I requested change of room and that was only for a day so cannot say much about housekeeping as I didnot get one.

Dear Manoranjini, We are humbled to receive your valuable and wonderful feedback that you have shared on Trip Advisor. We are happy to know that you enjoyed dining with us and loved our hospitality, food offerings and services. I will extend my appreciation to the team especially Dhananjay & Pallavi on your behalf for providing you with a memorable experience with us. we have noted your concern regarding the shower and stain on chair and it has been shared with concern person. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Warm Regards Chandan Thakur General Manager

Feedback

TripAdvisor rating 1.0/5

ramachandranprakash Family - 08/01/2020 TripAdvisor review

Not as per expected as the rooms were not cleaned no toiletries provided and although booked for 4people but was provided single bed And the staff has very little knowledge We struggle to sleep can be improved Break fast again was limited options

Dear Ramachandran, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. We assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

Good Experience

TripAdvisor rating 5.0/5

raheefrahim Business - 02/01/2020 TripAdvisor review

All the staffs were very good, hey have taken care of every minuet things that i like. Special thanks to Sachu, Allan, Habeeba, Dhananjay - DJ and Rejin from restaurant. Keep up the good work guys. You guys rock... :)

Dear Raheef, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. We consider our people to be our greatest assets and I am elated to know that our team members especially Sachu,Alan, Habeeba, Dhananjay and Rejin who is able to provide you with true experience of hospitability. I thank you for extending such kind words towards the team, we will certainly convey the same. We are proud to have an ambassador in you and look forward to welcoming you back in near future. Kind Regards Chandan Thakur General Manager

Very bad housekeeping and room service

TripAdvisor rating 1.0/5

Praveen B Family - 01/01/2020 TripAdvisor review

Myself and my family totally disappointed with the stay in your hotel. Help desk was not really helping for any room services, no towels given, no dental kit given, no hot water for shower, didn’t turn up for many requests.

Dear Praveen, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. The gaps that your feedback has highlighted in terms of room service and amenities, hot water issue and guest requests have been carefully noted and we assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

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