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Novotel Kochi Infopark Hotel 5 stars

Customer review rating 4.6/5 1,081 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Novotel Kochi Infopark
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+ 17 Services

Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • COCHIN INTERNATIONAL AIRPORT Paying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 kochi
india

Tel: +9104846766666

Fax: (+91)04846766600

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL KOCHI INFOPARK : 

  • By plane

    COCHIN INTERNATIONAL AIRPORT At 25km / 15 miles - Shuttle paying

  • By train

    ERNAKULAM TOWN At 10km / 6 miles

  • By train

    ERNAKULLAM STATION At 12km / 7 miles

GPS :10.01525, 76.362833

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, 49" LED TV, health faucet, minbar, tea and coffee machine, WIFI & access to fitness centre. Premier room offers additional features & facilities such as enhanced bathroom amenities, bathrobe, and slippers. You are sure to have a comfortable stay.

Superior Room with 1 king size bed.

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE BAR

The perfect setting to unwind and catchup with friends with soothing music to set the mood right

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE SUN DECK BAR

Unwind and relax near the infinity pool. Your kind of space where you can have your favourite drink with a breath of fresh air and sink into scenic views.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 231

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Kochi Infopark

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,081 reviews

tripadvisor

TripAdvisor Rating 5.0/5

452 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Pinky Families - 12/06/2021 Confirmed reviews ALL

All good except for the food .

Dear Hiba K., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Good stay

Customer review rating 5.0/5

John D. Friends - 09/06/2021 Confirmed reviews ALL

Very Nice and safe in all respects

Dear John D., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

GOOD STAY

Customer review rating 5.0/5

Jogy L. Families - 06/06/2021 Confirmed reviews ALL

The stay was excellent. You surprised me by the decorations and everything. All the staffs and everyone were performed well. We enjoyed it very well.

Dear Orientale J., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Comfortable,Well disciplined

Customer review rating 5.0/5

Capt.m. T. T. Business - 30/05/2021 Confirmed reviews ALL

Well managed,Neat and clean,Well behaved staff,Good housekeeping and food.Good Spa service.

Dear THATTALAM THAZHE M., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

A good stay

Customer review rating 4.0/5

Thomas P. Business - 14/05/2021 Confirmed reviews ALL

The hotel connects the Ernakulam city well and the location is apt for business stay. Thr rooms are neatly laid and spacious with God view on the north side, food was good and overall it was a good first time experience for me

Dear Thomas P., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

good stay

Customer review rating 3.0/5

Sruthi R. Solo - 10/05/2021 Confirmed reviews ALL

I had a pleasant experience staying at Novotel Infopark. The room was exceptional and so were the room service staff. The front desk wasn't up to the mark. The day I arrived, there was only one staff at the reception and there was a lot of delay to attend to the guests. The receptionist wasn't the most efficient either. However the sour beginning was brushed away as soon as I saw the well-furnished beautiful room. It was perfect for my single stay-cation. Although I got excited to see the big flat-screen tv, I was let down yet again when I found out that there were only a handful of channels available for viewing. this is of importance because I'd be spending most of my time inside the room. The continental buffet, part of the complimentary breakfast didn't offer the most magnificent spread. It could've been much better. The in-room dining menu was unreasonably overpriced and not at all worth it. The manager seemed to have a favorable bias in treating VIP guests as opposed to single lady guests like me.

Dear Sruthi R., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Comfortable stay

Customer review rating 5.0/5

Sreejithnair Families - 30/04/2021 Confirmed reviews ALL

Nice and happy stay

Dear Sreejith N., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

good atmosphere

Customer review rating 4.0/5

S. Couples - 25/04/2021 Confirmed reviews ALL

the stay was good but the room wasn't cleaned well. the couch in the room had dust on it and there were wrappers lying on the floor

Dear Pn S., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Good stay

Customer review rating 5.0/5

Anonymous Friends - 25/04/2021 Confirmed reviews ALL

We enjoyed really well thank you novotel

Dear Vibul V., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Great people to feel like a Royal one . Superb Service to get addicted & excellent gesture to be worth being a guest .

Customer review rating 5.0/5

Suman G. Business - 16/04/2021 Confirmed reviews ALL

It was just at per with Metro Novotel . Superb services. Excellent friendly attitude , Wowser of a room service & housekeeping . Front Desk was beyond the expectations. Keep up this superb hospitality.

Dear Suman G., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Suite room like cleaned room corridor also

Customer review rating 4.5/5

Vineesh Families - 15/04/2021 Confirmed reviews ALL

Internet WiFi very slow WiFi improve. Any ordered food beverages delivery delay Say it once or twice

Dear Vineesh S., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Good

Customer review rating 3.5/5

Peaky B. Couples - 13/04/2021 Confirmed reviews ALL

worth the money you pay in my opinion.

Dear Amal J., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samit Kazi General Manager

Location is OK.

Customer review rating 4.0/5

Vishnu R. Families - 11/04/2021 Confirmed reviews ALL

Experience was good. Staffs are co operative. Booked a superior room and unsatisfied, I didn't consider the booked room is a superior.

Dear Vishnu R., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Peaceful Stay

Customer review rating 4.5/5

Suhail Couples - 10/04/2021 Confirmed reviews ALL

It was a short stay, and the place was very close to tourist attractions in and around Kochi and is placed at Infopark. This is one of the reasons why we chose Novotel. It was a great experience, neat and clean room with consistent housekeeping services and friendly front desk with quick processing to check-in and out.

Dear Suhail A., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

Good stay

Customer review rating 5.0/5

Shaheen Families - 05/04/2021 Confirmed reviews ALL

Everything was good. You need to improve the checkin and checkout time.

Dear Shaheen Muhammed N., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

comfortable stay

TripAdvisor rating 4.0/5

ManoRanjiniPR 18/03/2021 TripAdvisor review

Good - location - breakfast spread - bar, pool & gym - The staff is courteous, requests are well recieved. Mr.Dhananjay at front office helped with my early morning checkin and confusions on the booking. Breakfast is scrumptous, has lots of options on local food. English bf is also available. The trainings manager Pallavi is a professional and does her job well. Restaurent staff is courteous. One has to clearly specify the diet requirements My first room allocated was not that great - The shower in bathroom needed great strength ti turn on and off, The work chair seat had stains on it, no house keeping for one day. I requested change of room and that was only for a day so cannot say much about housekeeping as I didnot get one.

Dear Manoranjini, We are humbled to receive your valuable and wonderful feedback that you have shared on Trip Advisor. We are happy to know that you enjoyed dining with us and loved our hospitality, food offerings and services. I will extend my appreciation to the team especially Dhananjay & Pallavi on your behalf for providing you with a memorable experience with us. we have noted your concern regarding the shower and stain on chair and it has been shared with concern person. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Warm Regards Chandan Thakur General Manager

Feedback

TripAdvisor rating 1.0/5

ramachandranprakash Family - 08/01/2020 TripAdvisor review

Not as per expected as the rooms were not cleaned no toiletries provided and although booked for 4people but was provided single bed And the staff has very little knowledge We struggle to sleep can be improved Break fast again was limited options

Dear Ramachandran, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. We assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

Good Experience

TripAdvisor rating 5.0/5

raheefrahim Business - 02/01/2020 TripAdvisor review

All the staffs were very good, hey have taken care of every minuet things that i like. Special thanks to Sachu, Allan, Habeeba, Dhananjay - DJ and Rejin from restaurant. Keep up the good work guys. You guys rock... :)

Dear Raheef, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. We consider our people to be our greatest assets and I am elated to know that our team members especially Sachu,Alan, Habeeba, Dhananjay and Rejin who is able to provide you with true experience of hospitability. I thank you for extending such kind words towards the team, we will certainly convey the same. We are proud to have an ambassador in you and look forward to welcoming you back in near future. Kind Regards Chandan Thakur General Manager

Very bad housekeeping and room service

TripAdvisor rating 1.0/5

Praveen B Family - 01/01/2020 TripAdvisor review

Myself and my family totally disappointed with the stay in your hotel. Help desk was not really helping for any room services, no towels given, no dental kit given, no hot water for shower, didn’t turn up for many requests.

Dear Praveen, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. The gaps that your feedback has highlighted in terms of room service and amenities, hot water issue and guest requests have been carefully noted and we assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

One Of The Best Anniversary

TripAdvisor rating 5.0/5

rahulsebastian92 Family - 26/12/2019 TripAdvisor review

I had went for the second anniversary celebration at Novotel ,at the time of arrival i had inform the front office staff Mr.Sachu that today is my anniversary and requested him that it will be glad if would arrange a candle light dinner for me ,as my dinner was prepaid by the weekend package. After stating this I went to my room , it was a surprise for me that they had taken my request very seriously and full filled my wish along with a complimentary cake with a wish note on it ,I was really happy with approach of the staff to the customer especially Mr sachu and Mr Drubajyothi these to gentleman's had done an extra ordinarily support on my stay.at the check out time they had even given us an anniversary gift which was not all expected (guest relation manger ) ,thanks to all the staff for there support during the stay . sun deck bar was very nice with the best ambiance, good food (pork preparation) and great service by staff ( Mr.Druvajoythi ) *but what went wrong was at the square restaurant, the food at square restaurant was very poor and it was not at all value for money and the staff support and approach to the customer was not up to the mark in the square restaurant . * there was a lag In the information about the package to the staff, I had taken a 5299 member offer where dinner, mini bar(I didn't use it as it was chargeable as per the information from the staff) was complimentary but I had charged for the same but they had offered me 25% discount on the food and soft beverages as complementary , I guess It is the compensation for dinner which was prepaid :-) suggestion :- #kindly give training to the staff on the packages available on the all Accor app #food was not up to the mark not at all value for money #breakfast food taste and quality has to improve

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