Catatan tamu Avis 4.5/5 107 ulasan
Hotel yang disetujui ALLSAFE
Delivery Service by Robert
Free Fitness Center Access
Free Drinks in Room
Check-in dari 12h00
Check out sampai 12h00
3rd North Shuawa Road
Email kontak :firstname.lastname@example.org
Check-in dari 12h00
Check out sampai 12h00
Jumlah ruang pertemuan: 1
Ukuran maksimal: 208 m²
Kapasitas maksimal: 180 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Very short stay
BKM-SG Business - 02/01/2020 Ulasan TripAdvisor tersertifikasi
Hotel look quite new, rooms are fine and good size. We checked-in at almost mid-night and checked out at 7am the next day. This stay was just to have a place to sleep due to the bad flight timing. Silkair fly from Singapore arriving at Chengdu after 10:30pm. Before check out we have our breakfast in the hotel, food quality average. The lady at the noodle station was very rude, when requested to have more vegetable to be added to our bowl of soup noodle, she refused to do so and just kept to her way. The person at the egg station was totally expressionless, no reply and ignore us. Big attitude problem.
Average at best!
yewf2017 Couples - 18/12/2019 Ulasan TripAdvisor tersertifikasi
Very basic hotel in Chengdu! I booked it based on the International Mercure name. Mercure in Chengdu is very different from the ones in Europe. Cons: No concierge service, no room service and very basic gym. Pros: Location, Soft beds, Heated toilet seats, Lightings In the room
Other than good location new hotel and nice interior, this hotel has no 4 star standard at all
Joanne Y Family - 16/05/2019 Ulasan TripAdvisor tersertifikasi
No one approach or attend to us the moment we entered the building. You have to go to front office to inform you're checking in or any assistance. At the same time two young local guys that sat at lobby couch resting their legs on the coffee table and one of them spitted on the carpet! I almost throw up! And when we checked into one of the rooms, hair was scattered everywhere on the floor, so disgusting. But at least room was changed. Restaurant at level 30 is beautiful with great view but feels like a food center. Waitress will just stand aside for a while. And later three of them will collect used plates and waste together chitchat non-stop aloud while pushing the trolley around. I felt gross when they throw the waste while resting the trolley next to me while having breakfast, felt like I was in a canteen. Furthermore, the lady supervisor on duty talking non stop over the mobile sitting at one of the dining chair. All these should not have been seen at a 4 star international branded hotel! Staffs were not well trained especially F&B department. But there was a helpful lady supervisor on duty on our second day of our stay assisting us on our itinerary.
Location is good
jeffreytan213 Business - 02/05/2019 Ulasan TripAdvisor tersertifikasi
It's a nice location, but the service really doesn't hold up to Accor branding, i am a platinum member and i was surprise with the no frill treatment, 1 guess 1st was the hotel was full and upgrade not available that is totally understandable no issue, but giving a room that had an air-conditioning problem was a madness, temperature in the room remain in the 27degree throughout the time, and the only thing they did was 2 technician and trying to fix it but it still doesn't help and brining a fan in addition to cool the room. the next day they change the room and was slight better off, did not get a welcome drink even though i mention about it, did not get any welcome note as well, i guess the management of this hotel had to improve services, when i check-out 1 lady perfom the check out half way another guy took over at another counter, the guy was waiting for the lady to print the invoice while the lady expect him to print, hello please finish serving and settling 1 client bill before you take over another waiting in-line...totally lack of training and professionalism, utterly disappointed in the way they manage the front desk.
Gross Inability to Provide Basic Service
261murrayw Business - 29/12/2018 Ulasan TripAdvisor tersertifikasi
Unable to find my booking during check-in, horrible room layout for twin bed room, did not register loyalty point after stay, staff lacks basic training.Location is good, room is clean. I don't know if it that I am to strict towards hotel service inner China, but this is just not on par with any other Mercures I've stayed
Ulasan 20 terbaru kami
Dalam Kemitraan dengan TripAdvisor