Banyan Tree Yangshuo

This is a beautiful resort nestled in between gorgeous Karst scenery and is located on the banks of the serene Li river (away from the hustle and bustle of central Yangshuo). We liked the fact that this resort is away from central Yangshuo as it made for a peaceful stay. However, this may be a negative for some people who want to stay close to the city centre and shopping streets. The resort is self sustained and even has its own bamboo rafts which we duly used for a bamboo rafting adventure which departed from the resort’s own jetty on the Li river. Staff was great and ensured that all our needs were well taken care of. There were tons of activities for our 6 year old son like a painting class, bubble making session, peacock feeding, alpaca feeding, kids club etc. Overall, I would give 5 stars to this resort. Everything was up to the usual Banyan Tree standards

July 16th 2022 at 19:32, we had dinner at the hotel with our family. Our child wanted to look at the ducklings and we went for a walk inside the hotel property. While we were walking on grass, our child fell into a well, which has a man-hole lid on top, but it was almost like a trash-can flip top. Our child FELL INSIDE THE WELL but fortunately was stuck between the lid and the outer edge of the well. She cut her lip and most importantly, very frightened and could not stop crying from shock. We had asked for a hotel management to explain and sort out the follow up, but a lady with a name tag : Rihanna He said there is currently no Hotel GM, we had asked for anyone with authority to resolve this issue and explain why a 5* hotel would have maintenance issues as serious as this. We have a video of the man-hole and of our child crying by the scene. Travelers beware, we still have not received any formal response from the hotel as we had to remove our daughter from her trauma and head back to our hotel. We are glad she did not fall further down the hole. absolutely unforgivable, 5* star experience. We checked out from the hotel 2 days ago to change to another hotel, glad we are not staying there anymore.

We stayed 3 nights there and spent a relaxed time with good friends. Room was traditional Chinese style and whole area was Avery quiet and peaceful. There was a private jetty of the hotel and could join one hour river cruise (max 4 people was just right for 4 of us.) There was no indoor swimming pool so did not swim this time in winter. Champagne Breakfast was good with great selection of food. Hotel staff send and pickup whenever we need a lift within the hotel.

The staff is lovely，they are so nice. I love the environment,it is so quiet. And the food in restaurant just fanatic！！ When I checked into the hotel, the concierge staff was very helpful. They help me to carry my luggage; the front desk staff was very nice,the team were very professional！ I will be back next time! Thank you All!

The whole facility is good.The staffs service attitude is very good,specially from the boutique Catherine who offer excellent service.This two points are good.However,the whole arrangements of the hotel I s very bad.When I checked in,I required to enrolled in one of the children activities.But I was been told that all of the children activities were fully booked for the coming 2 days.There are only 5 seats available per time slot and it was easily to be full.As the 2nd day of my staying was raining all the day,my two little one have nothing to do indoor except paid activities and small indoor playground(swimming pool is outdoor)My little one asked why should we come to stay here as there is nothing to do.They felt so boring in the hotel.Honestly,the staffs are very friendly but there are not enough staff for these activities.Honestly,it is not a family friendly hotel at all.