Angsana Hangzhou 5 estrelas

Nota Tripadvisor 5.0/5 1.126 comentários

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Angsana Hangzhou - Image 1
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8 Westbrook Resort, Hangzhou, 310030 HANGZHOU, China

Descrição

Extras do hotel

  • Spa and wellness centre

  • Outdoor swimming pool

  • Meeting Facilities

As nossas opções de alojamento

Localização do hotel

Angsana Hangzhou

8 Westbrook Resort, Hangzhou
310030 HANGZHOU
China

GPS:30.267127, 120.087051

Telefone
Fax +86 571 8500 2111

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação do TripAdvisor  5.0/5  1.126 comentários

Underwhelming

Nota Tripadvisor 3.0/5

aaronL5927NT Viagem com amigos - Avaliação com certificação TripAdvisor

Hotel was fine. Nothing spectacular. At multiple times throughout my 2-day stay, I’d say 4/5 of the lobby staff wasn’t wearing a mask, or had it on below the chin. Unlike other hotels, nobody took peoples’ temperature upon arrival, something that seems like it should be the norm. At night a dinner party came in and out of the lobby, some of them smoking openly. Room was nice, albeit located in a shopping area without the feel of being in a Wetland. Rooftop pool was closed due to light rain, understandably so. Breakfast was fine. Overall, the location is nice if you want a change from West Lake and can get to enjoy the wetlands. I have 50+ nights in different hotels this year, and overall, I was underwhelmed by the Angsana here and also in Xian. You’re paying for the name brand I think. You can get better service, food, accommodations in some of the lower levels of Accor hotels.

You have serious problems, Banyan Tree..

Nota Tripadvisor 1.0/5

Jtan8992 Família - Avaliação com certificação TripAdvisor

I’m appalled by the poor level of service in this Hotel... especially the breakfast operations in their cafe. The kitchen and service staff are not trained at all to serve foreign guests. Our expectation of the banyan tree experience have been seriously eroded with such bad service attitude we experienced in this property. (We did get some decent service from the Front Desk staff though). Pls, Banyan Tree Mgmt, go conduct a MS audit and find out what serious problems you’re having in this property. And pls, if you assign the Chef as the Duty manager, at least put him in a proper black suit. Definitely not going back there any time soon.

This place needs more newer reviews; it is not 5/5 by any stretch of the imagination

Nota Tripadvisor 2.0/5

ybouc Romântica - Avaliação com certificação TripAdvisor

Let me start with a quick summary, and then dig further. In short, if you want to size up this hotel, imagine a 5-star that was opened 10 years ago, and has had only the strict minimum upkeep since then. And the Banyan Tree nearby uses this as a “cheap overflow annex”. That’s a good picture of Angsana Hangzhou. Pros: - Very nice lobby and entrance (of course; you need at least a good first impression) - Parking is free (and it should be, if you look at it) Cons: just about everything else: - Tired property, needs better maintenance all around: bad painting here and there, stains on walls, carpets not in great shape, tired and noisy elevators, etc. - Room design originally attractive, but air conditioning does not work well (central override?), bathroom is slippery with no mat, amenities come in unbranded plastic pump containers (good for environment, but what am I using?) - Breakfast is ok, but ran out of options an hour before close - No acknowledgement of being an Accor Platinum member. Did I get an upgrade? No idea. Did I get any perks? No idea. No one even mentioned the membership. (Even though i booked direct from the Accor app) - Most staff, although they’re trying their best, are clearly very inexperienced. We come to Hangzhou often, and we usually try different hotels depending on our mood. This one was a big disappointment. Within the same price range (and even lower), there are literally at least a dozen better options in town. This hotel absolutely does not belong in the top 10 hotels in Hangzhou, not even top 20. I guess most positive reviews are quite a bit older, if you look at the dates they were posted. That might have reflected the reality then, but it certainly does not reflect the reality as of 2019. A real shame.

Hotel Muito bom ..

Nota Tripadvisor 4.0/5

171cristianea Negócios - Avaliação com certificação TripAdvisor

Hotel muito bom excelentes instalações, limpo com quartos em excelente estado de conservação. Staff educado mas com muita dificuldade para se comunicar em inglês Já estive duas vezes neste hotel e na segunda não utilizei o restaurante, pois os pratos ocidentais não faziam parte do cardápio.

Dear Cristiane…, Thank you for your review of Angsana Hangzhou! We were happy to hear that you enjoyed the hotel facilities and the condition of the rooms. It was a shame however to hear about the difficulties in communicating with our staff. Please know that we are working hard to provide them with English training on a daily basis so they can communicate with you better in the future. With regards to the menu, as we change on seasonal basis we will definitely keep you suggestion in mind and add some western dishes on the menu. We hope to welcome you again in the near future and look forward to seeing you here again. With warm regards, Lawrence Zhang

Hotel muito bom, mas comida ocidental Péssima

Nota Tripadvisor 4.0/5

VivianeD_12 Negócios - Avaliação com certificação TripAdvisor

O hotel é muito bom, bastante limpo e com instalações modernas. A cama é ótima, o chuveiro também e o som ambiente durante o dia é bem agradável. Porém, mesmo com o apelo de restaurante com comidas ocidentais, a comida é péssima, somente pensada para o gosto chinês. O staff é bastante educado, mas há grande dificuldade no idioma inglês. Não sei o valor, pois a empresa que contratou pagou as despesas. NÃO TEM SALA DE GINÁSTICA.

Dear Viviane D, Thank you for sharing your comments regarding your stay with us. It is great for us to hear you enjoyed your room with its facilities and that you were able to relax in the quiet surroundings of the beautiful Xixi Wetlands we are located beside. We are sorry to read about your experience in the restaurant, however, after discussions with our culinary team we have made various improvements and look forward to welcoming you back so we can give you a better experience. We are glad to know our staff served you well and we are working on improving the language level on a daily basis by means of language training. Hopefully we may welcome you back in the future and make your stay even more memorable. Kind regards, Pascal Eppink Area General Manager

Em parceria com TripAdvisor

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.