Rixos Borovoe 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 857 görüş

Rixos Borovoe - Image 1
Rixos Borovoe - Image 2
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Schuchye Lake South Eastern, Building 50, Akmola Region, 021700 SHCHUCHINSK, Kazakistan

Açıklama

Otel ekstraları

  • Schuchie gölü manzaralı

  • Ulusal Park'ın ağaçlarıyla çevrili

  • Dinlenmek ve keyif almak için Wellness & Spa

Konaklama olanaklarımız

Otelin konumu

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakistan

GPS:52.97382898, 70.24152875

Telefon
Faks +7 71636 2 01 01

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • Oda servisi
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  857 görüş

TripAdvisor Derecesi  4.1/5  261 görüş

Mesmerizing

Tripadvisor puanı 5.0/5

SamsTravelogy Aileler - TripAdvisor onaylı yorum

Location - The property is located within a picturesque forest, adjacent to a large lake, offering a truly enchanting setting. Pick Up - we requested pick-up and drop-off arrangements from our hotel in Astana, and we were highly impressed with the quality of the vehicles and the professionalism of the drivers. Welcome - upon arrival after a long journey from astana, we were greeted very well by the reception and also the guest relation manager. Room - we were upgraded to a lake view suite room was very spacious and very beautiful it had all the modern amenities, which made it very comfortable. Restaurants - we tried all their restaurants, and I would say that the food was really good special thanks to Chef Gopal & his team for making us feel at home with delicious indian, local & western dishes. Umaida, our server & the restaurant manager during breakfast, made sure we ate well. Activities - The range of potential activities is extensive, including favorites such as the Angry Birds game, walks along the wooden path near the lake, swimming in the pool, and enjoying a sheesha experience at the Skybar restaurant. We would like to extend our sincere appreciation for the exceptional helicopter tour arranged from the hotel, which was a highlight of our Kazakhstan itinerary. Special recognition is due to the pilot and assistant, Luliya, for their outstanding service. Overall: We were so bummed to leave this gorgeous resort, and I totally recommend you check it out! We're gonna try to go back real soon ourselves

Dear Guest, Thank you from the bottom of our hearts for such a detailed and heartfelt review! We are truly touched by your kind words and delighted to know that every part of your stay — from the mesmerizing location and warm welcome to the comfort of your suite and the range of activities — contributed to such a memorable experience. It’s wonderful to hear that you enjoyed the transfer service, the scenic surroundings, and the warm hospitality from our team. We’ll be sure to share your kind appreciation with Chef Gopal, Umaida, and all those who made you feel at home. We’re especially happy that the helicopter tour became a highlight of your trip — your recognition of our colleagues, including Luliya, means a lot to us. It was a true pleasure to have you as our guest, and we already look forward to welcoming you back to Rixos Borovoe for another unforgettable stay. Sincerely, Jesper Francl General Manager

Very Nice Lakeside Resort Complex

Tripadvisor puanı 5.0/5

jenedc2016 TripAdvisor onaylı yorum

We stayed three nights at the Rixos Borovoe. It is actually on Lake Shchuchinsk, which is next to Lake Borovoe and the Borovoe or Burabay National Park, in northern Kazakhstan. This is a major resort area north of Astana. Apparently, especially in warm weather, this area can get very crowed, and especially on weekends. However, we opted to visit during the middle of the week. Also, this resort is more expensive than most places in the area, so it which seems more quiet and away from the major crowds, which really seem to gather more around lake and town of Borovoe/Burabay, the main centre of activity. Overall, the Rixos resort is nice, stylish, modern, and clean. The rooms were very nice. We had rooms with a view of the lake. Bathrooms in the rooms were excellent, with nice showers and nice Turkish-style toilets (the kind with built-in bidet/water sprayer). The hotel public areas are very nice and attractive. There are nice restaurants and a nice bar/lounge. We ate twice at the Silk Way, a nice restaurant with a Silk Road them and a Russian and Central Asian focus in cuisine, and had excellent food and service. The bar is very nice and we had pretty good cocktails. There is also a nice upstairs terrace restaurant with outdoor seating facing the lake, another eatery right on the water, and a couple other places to eat. The rooms included breakfast buffet, which was overall very good. The dining area is nice, but this was where we saw the most crowds, as lots of people flood it for breakfast, so it could get very crowded. However, we eat early, so the crowds only gathered as we were finishing, and we also ate on the nice, quiet, outdoor patio facing the grounds and lake. The food was somewhat uneven, but most was great and there was a huge variety. There is also a nice indoor swimming pool, plus saunas, and more. The pool was the other area which often got crowded, especially with families who had children. For both breakfast and the pool, the hotel posts signs indicating how busy each generally gets at certain times, and this is helpful. The location was excellent. There are nice grounds and the hotel has its own swimming beaches on the lake, with bar, showers, etc., as well as an area to rent paddle boards and more. Unlike the pool, the beaches and lake facilities were generally very quiet and had very few people. The same is true of the restaurants and bar, other than the breakfast area.

Dear Guest, Thank you for your detailed and thoughtful review of your recent stay at Rixos Borovoe. We are delighted that you enjoyed your three-night stay and appreciated our stylish and modern facilities, especially your room with the lake view and our various dining options. Your kind comments about the Silk Way restaurant and the bar are truly appreciated, and we’re glad you had a chance to experience the flavors of Central Asia and Russia in such a scenic setting. We are pleased that you found the hotel’s location and amenities, like the indoor pool, saunas, and lake beaches, to your liking. It’s wonderful to hear that you enjoyed some quiet time on the beach and at our outdoor terraces, away from the crowds. Your feedback regarding breakfast and the pool area is helpful, and we are glad the posted signs assisted you in avoiding the busiest times. Thank you again for choosing Rixos Borovoe. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Rixos Borovoe Team

Shaky start, great finish

Tripadvisor puanı 4.0/5

Guide636185 TripAdvisor onaylı yorum

After my first night, there was a violent thunderstorm that resulted in my room being partially flooded, so I had to change rooms as repairs were going to last half a day. The room switch and subsequent communication between reception and their manager was below standards for a hotel of this standing. I had to go to reception to find out what was going to happen and when. The issue was eventually solved, but I wasted 40-60 minutes of my vacation time just waiting around for someone to communicate with me. My new room was identical to the first minus the view of the gorgeous sunset I had in the first room. As compensation for all the waiting, I was granted a free dinner in a location of my choice, but only after I mentioned that it would be good customer service practice for the hotel to make a gesture for the inconvenience encountered, and only after I declined the free dinner at the buffet (this hotel has an all inclusive rate which consists in having all meals at the buffet. If I had wanted to have meals at the buffet, I would have opted for this, but this is just not what I wanted to do.) The hotel is comfortable, clean, and my room was quiet. I had awesome food at 3 locations: the Summer cafe (where I must commend Umida's impeccable service and great English skills), the Chalet, and the Sunset Terrace. Here, I must also commend the staff in all locations including the spa and the beach. The weather cooperated and the beach was delightful. Overall I left refreshed and stocked up with enough vitamin D to last me half the harsh winter in Astana! The way the room change was handled was terrible. Staff needs more training to communicate updates to guests promptly. Service is at times not 5 star quality, undoubtedly due to some language barriers (it is difficult to find staff members fluent enough in English and I don't speak fluent Russian and Kazakh), but also due to lack of proper training on how to handle difficult and unpredictable situations appropriately (e.g., offering some sort of compensation to the guest). However, I would like to take the opportunity to thank the hotel GM, Jesper Francl, who seems to be everywhere on the property at all times! He personally made sure everything was okay with my new room and came to check on me several times without ever being intrusive.

Dear Catherine, Thank you for taking the time to share your detailed feedback with us. I am truly sorry to hear about the issues you encountered during your stay, particularly with the room flooding and the subsequent handling of the room change. This is certainly not the level of service we strive to provide, and I apologize for the inconvenience and frustration this caused you. I appreciate your patience and understanding, and I am glad that the issue was eventually resolved, albeit not as smoothly as it should have been. Your feedback regarding the communication and service standards has been noted, and I assure you that we will be addressing this with our team to improve our processes and training. I am pleased to hear that you enjoyed the comfort, cleanliness, and quietness of our hotel, as well as the delicious food at the Summer Cafe, the Chalet, and the Sunset Terrace. It’s wonderful to know that our staff, especially Umida, provided you with impeccable service. Your kind words about our General Manager, Jesper Francl, are much appreciated.Mr. Francl and our entire team are committed to ensuring our guests have a pleasant stay, and your acknowledgment of his efforts means a lot to us. We are grateful for your constructive criticism and your positive remarks. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Best regards, Victoria Svetlitskaya Guest Relations Manager

Hotel rixod borovoe

Tripadvisor puanı 5.0/5

backpack124 Aileler - TripAdvisor onaylı yorum

The rixos borovoe is on bank of lake schu.location amazing. Service superb. Staff so friendly though they do not understand your language. Food for vegetarians is sone problem.the guy at reception was so friendly. The roons are well maintained and well equipped

Dear Guest, Thank you very much for a high score, we do appreciate receiving comments from our dear guests. I hope that your stay was wonderful and memorable. We are looking forward to welcoming you back to Rixos Borovoe! Sincerely, Jesper Francl General Manager

Iyi Konum , guzel mekan

Avis müşterileri puanı 4.5/5

Mehmet F. Aileler - ALL için doğrulanmış yorumlar

Ailemizin yeni uyesi ile birlikte toplam 4 kisi olarak ilk seyahatimiz oldugu icin guzel bir zaman gecti bizim icin.Herseyden memnun kaldik.Otel rezervasyonu ile ilgili kisa sureli bir sorun yasadik.Aile odasi secmemize ragmen bize iki tane ayri ayri ve herbirinde 2 ser adet yatak olan oda onerildi.Bu durum bizi oldukca rahatsiz etse de itirazimiz ve otel gorevlilerinin jesti ile sorun cozumlendi daha iyi konumda twinroom oda bize tahsis edildi. Hersey icin cok tesekkur ederiz. Saygilarimla Mehmet F.

Sayın Mehmet F., Rixos Borovoe ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Jesper Francle, Genel Müdür

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 637 görüş 9.6/10 Konum
  • 670 görüş 8.9/10 Oda
  • 2.995 görüş 9.6/10 Hizmet
  • 1.558 görüş 9.6/10 Yemek
  • 456 görüş 9.7/10 Otel Donanımları
  • 452 görüş 9.7/10 Otel Ambiyansı
  • 399 görüş 9.5/10 Wellness Bölümü
  • 376 görüş 8.8/10 Hijyen

Hizmet sağlayıcı Trustyou

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.