Rixos Borovoe 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.7/5 917 beoordelingen

Rixos Borovoe - Image 1
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Schuchye Lake South Eastern, Gebouw 50, Akmola Regio, 021700 SHCHUCHINSK, Kazachstan

Omschrijving

Extras van het hotel

  • Met uitzicht op het meer van Schuchie

  • Omringd door de bossen van het Nationaal Park

  • Wellness en Spa voor uw ontspanning en genoegen

Onze accommodaties

Hotel locatie

Rixos Borovoe

Schuchye Lake South Eastern, Gebouw 50, Akmola Regio
021700 SHCHUCHINSK
Kazachstan

Gps:52.97382898, 70.24152875

Telefoon
Fax +7 71636 2 01 01

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Bar
  • Vergaderzalen
  • Roomservice

Onze beoordelingen van gasten

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.7/5  917 beoordelingen

TripAdvisor score  4.1/5  258 beoordelingen

Team building

Tripadvisor-waardering 5.0/5

O7299RDmarinak Zaken - Gecertificeerde beoordeling door TripAdvisor

Потрясающее место. Персонал вышколенный. Айгерим и Матфей на стойке Reception встретили как самых дорогих гостей. Крымские бани с великолепным обслуживанием. Светлана, Денис, Михаил, Артур и Вера подарили незабываемое парение. Балийский массаж от массажиста Антона погрузил в атмосферу релакса. Девочка за баром в спа угостила после массажа вкуснейшим чаем с орехами. Спасатели в бассейне не покидали своих мест ни на минуту. Халаты, полотенца и пиштама всегда были в положенном месте. Анар и Артур отлично координировали весь наш отдых. Иван ознакомил с территорией вашего отеля. Официанты в ресторане внимательные и вежливые. Виктория находила подход к детям. Шеф ресторана встречал гостей в зале каждый день. Уборка номеров отличная. В номере есть все необходимое: гладильная доска, утюг, чайник с чайными парами, кофе машина с кофейными парами и кофе, все принадлежности для душа имеются.

Уважаемый Гость, Благодарим Вас за такой теплый и вдохновляющий отзыв о Вашем пребывании в нашем отеле! Нам невероятно приятно слышать, что Вы остались довольны уровнем сервиса и атмосферой, которую мы стремимся создать для наших гостей. Мы передадим Ваши слова благодарности Айгерим, Матвею, Светлане, Денису, Михаилу, Артуру, Вере, Антону, а также всей команде, которая сделала Ваш отдых таким запоминающимся. Мы рады, что Вам понравились Крымские бани, балийский массаж и внимательное обслуживание в спа. Также приятно узнать, что Вы оценили комфорт в номере и работу нашего ресторана. Надеемся, что Ваш следующий визит принесет Вам еще больше ярких впечатлений! Если у Вас будут дополнительные пожелания или запросы, будем рады помочь. С уважением, Виктория, Менеджер отдела по работе с гостями

Very Nice Lakeside Resort Complex

Tripadvisor-waardering 5.0/5

jenedc2016 Gecertificeerde beoordeling door TripAdvisor

We stayed three nights at the Rixos Borovoe. It is actually on Lake Shchuchinsk, which is next to Lake Borovoe and the Borovoe or Burabay National Park, in northern Kazakhstan. This is a major resort area north of Astana. Apparently, especially in warm weather, this area can get very crowed, and especially on weekends. However, we opted to visit during the middle of the week. Also, this resort is more expensive than most places in the area, so it which seems more quiet and away from the major crowds, which really seem to gather more around lake and town of Borovoe/Burabay, the main centre of activity. Overall, the Rixos resort is nice, stylish, modern, and clean. The rooms were very nice. We had rooms with a view of the lake. Bathrooms in the rooms were excellent, with nice showers and nice Turkish-style toilets (the kind with built-in bidet/water sprayer). The hotel public areas are very nice and attractive. There are nice restaurants and a nice bar/lounge. We ate twice at the Silk Way, a nice restaurant with a Silk Road them and a Russian and Central Asian focus in cuisine, and had excellent food and service. The bar is very nice and we had pretty good cocktails. There is also a nice upstairs terrace restaurant with outdoor seating facing the lake, another eatery right on the water, and a couple other places to eat. The rooms included breakfast buffet, which was overall very good. The dining area is nice, but this was where we saw the most crowds, as lots of people flood it for breakfast, so it could get very crowded. However, we eat early, so the crowds only gathered as we were finishing, and we also ate on the nice, quiet, outdoor patio facing the grounds and lake. The food was somewhat uneven, but most was great and there was a huge variety. There is also a nice indoor swimming pool, plus saunas, and more. The pool was the other area which often got crowded, especially with families who had children. For both breakfast and the pool, the hotel posts signs indicating how busy each generally gets at certain times, and this is helpful. The location was excellent. There are nice grounds and the hotel has its own swimming beaches on the lake, with bar, showers, etc., as well as an area to rent paddle boards and more. Unlike the pool, the beaches and lake facilities were generally very quiet and had very few people. The same is true of the restaurants and bar, other than the breakfast area.

Dear Guest, Thank you for your detailed and thoughtful review of your recent stay at Rixos Borovoe. We are delighted that you enjoyed your three-night stay and appreciated our stylish and modern facilities, especially your room with the lake view and our various dining options. Your kind comments about the Silk Way restaurant and the bar are truly appreciated, and we’re glad you had a chance to experience the flavors of Central Asia and Russia in such a scenic setting. We are pleased that you found the hotel’s location and amenities, like the indoor pool, saunas, and lake beaches, to your liking. It’s wonderful to hear that you enjoyed some quiet time on the beach and at our outdoor terraces, away from the crowds. Your feedback regarding breakfast and the pool area is helpful, and we are glad the posted signs assisted you in avoiding the busiest times. Thank you again for choosing Rixos Borovoe. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Rixos Borovoe Team

Отдых в Риксос Боровое

Tripadvisor-waardering 5.0/5

Aziza S Gecertificeerde beoordeling door TripAdvisor

Превосходный отель. Бронировала маме и бабушке. Они отлично отдохнули и приехали с прекрасным настроением и отзывались высоко о качестве сервиса. Хочу поблагодарить менеджера фронт офиса Меруерт и её прекрасную команду за то что так тепло встретили мою семью, они только о Вас и говорили и как прекрасно прошел их отдых благодаря Вам:) Кухня и сама территория им очень понравились. В будущем хочу уже с ними поехать к Вам, после такого отзыва от моей семьи!

Уважаемая Азиза, Благодарю Вас за время, уделенное на опрос, и за Вашу наивысшую оценку. Я искренне рад, что Ваши родные смогли окунуться и насладиться атмосферой нашего отеля, подобная обратная связь является наивысшим комплиментом для моей команды и меня лично. Вся наша команда непрерывно работает над предоставлением сервиса на наивысшем уровне и видеть, что наши старания не остались незамеченными – лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Йеспер Франсел Генеральный Менеджер

Супер!!!!!!

Tripadvisor-waardering 5.0/5

Айгерим Ш Gecertificeerde beoordeling door TripAdvisor

Лучшее место на Севере Казахстана. Природа - это то,чем мы здесь восторгается каждый раз! Отелю много лет, но все выполнено со вкусом. В ресторане Саммер очень милые официанты, очень вежливые девочки на ресепшн и гестрелейшн. Спа - потрясающий, уголок уединения.Спасибо всем,кто сделал наш отдых таким приятным, особенно отдельное спасибо менеджеру Виктории, которая с любовью и заботой отнеслась к нам и нашим детям,видно что она любит это место. Рекомендую однозначно!!!

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за Ваш отзыв. Я рад, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Вся наша команда непрерывно работает над предоставлением сервиса на наивысшем уровне и видеть, что наши старания не остались незамеченными – лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Йеспер Франсел Генеральный Менеджер

Shaky start, great finish

Tripadvisor-waardering 4.0/5

Guide636185 Gecertificeerde beoordeling door TripAdvisor

After my first night, there was a violent thunderstorm that resulted in my room being partially flooded, so I had to change rooms as repairs were going to last half a day. The room switch and subsequent communication between reception and their manager was below standards for a hotel of this standing. I had to go to reception to find out what was going to happen and when. The issue was eventually solved, but I wasted 40-60 minutes of my vacation time just waiting around for someone to communicate with me. My new room was identical to the first minus the view of the gorgeous sunset I had in the first room. As compensation for all the waiting, I was granted a free dinner in a location of my choice, but only after I mentioned that it would be good customer service practice for the hotel to make a gesture for the inconvenience encountered, and only after I declined the free dinner at the buffet (this hotel has an all inclusive rate which consists in having all meals at the buffet. If I had wanted to have meals at the buffet, I would have opted for this, but this is just not what I wanted to do.) The hotel is comfortable, clean, and my room was quiet. I had awesome food at 3 locations: the Summer cafe (where I must commend Umida's impeccable service and great English skills), the Chalet, and the Sunset Terrace. Here, I must also commend the staff in all locations including the spa and the beach. The weather cooperated and the beach was delightful. Overall I left refreshed and stocked up with enough vitamin D to last me half the harsh winter in Astana! The way the room change was handled was terrible. Staff needs more training to communicate updates to guests promptly. Service is at times not 5 star quality, undoubtedly due to some language barriers (it is difficult to find staff members fluent enough in English and I don't speak fluent Russian and Kazakh), but also due to lack of proper training on how to handle difficult and unpredictable situations appropriately (e.g., offering some sort of compensation to the guest). However, I would like to take the opportunity to thank the hotel GM, Jesper Francl, who seems to be everywhere on the property at all times! He personally made sure everything was okay with my new room and came to check on me several times without ever being intrusive.

Dear Catherine, Thank you for taking the time to share your detailed feedback with us. I am truly sorry to hear about the issues you encountered during your stay, particularly with the room flooding and the subsequent handling of the room change. This is certainly not the level of service we strive to provide, and I apologize for the inconvenience and frustration this caused you. I appreciate your patience and understanding, and I am glad that the issue was eventually resolved, albeit not as smoothly as it should have been. Your feedback regarding the communication and service standards has been noted, and I assure you that we will be addressing this with our team to improve our processes and training. I am pleased to hear that you enjoyed the comfort, cleanliness, and quietness of our hotel, as well as the delicious food at the Summer Cafe, the Chalet, and the Sunset Terrace. It’s wonderful to know that our staff, especially Umida, provided you with impeccable service. Your kind words about our General Manager, Jesper Francl, are much appreciated.Mr. Francl and our entire team are committed to ensuring our guests have a pleasant stay, and your acknowledgment of his efforts means a lot to us. We are grateful for your constructive criticism and your positive remarks. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Best regards, Victoria Svetlitskaya Guest Relations Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 520 beoordelingen 9.7/10 Locatie
  • 528 beoordelingen 9/10 Kamer
  • 2.430 beoordelingen 9.6/10 Service
  • 1.269 beoordelingen 9.6/10 Eten
  • 357 beoordelingen 9.5/10 Voorzieningen
  • 310 beoordelingen 9.4/10 Wellnessruimte
  • 295 beoordelingen 9.6/10 Sfeer
  • 268 beoordelingen 9/10 Netheid

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.