Rixos Borovoe bintang 5

Catatan tamu Avis (Peringkat ALL) 4.7/5 1.264 ulasan

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Schuchye Lake South Eastern, Building 50, Akmola Region, 021700 SHCHUCHINSK, Kazakhstan

Deskripsi

Keistimewaan hotel

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Akomodasi kami

Lokasi hotel

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Telepon
Fax +7 71636 2 01 01

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.7/5  1.264 ulasan

Peringkat TripAdvisor  4.0/5  254 ulasan

Shaky start, great finish

Catatan Tripadvisor 4.0/5

Guide636185 Ulasan TripAdvisor tersertifikasi

After my first night, there was a violent thunderstorm that resulted in my room being partially flooded, so I had to change rooms as repairs were going to last half a day. The room switch and subsequent communication between reception and their manager was below standards for a hotel of this standing. I had to go to reception to find out what was going to happen and when. The issue was eventually solved, but I wasted 40-60 minutes of my vacation time just waiting around for someone to communicate with me. My new room was identical to the first minus the view of the gorgeous sunset I had in the first room. As compensation for all the waiting, I was granted a free dinner in a location of my choice, but only after I mentioned that it would be good customer service practice for the hotel to make a gesture for the inconvenience encountered, and only after I declined the free dinner at the buffet (this hotel has an all inclusive rate which consists in having all meals at the buffet. If I had wanted to have meals at the buffet, I would have opted for this, but this is just not what I wanted to do.) The hotel is comfortable, clean, and my room was quiet. I had awesome food at 3 locations: the Summer cafe (where I must commend Umida's impeccable service and great English skills), the Chalet, and the Sunset Terrace. Here, I must also commend the staff in all locations including the spa and the beach. The weather cooperated and the beach was delightful. Overall I left refreshed and stocked up with enough vitamin D to last me half the harsh winter in Astana! The way the room change was handled was terrible. Staff needs more training to communicate updates to guests promptly. Service is at times not 5 star quality, undoubtedly due to some language barriers (it is difficult to find staff members fluent enough in English and I don't speak fluent Russian and Kazakh), but also due to lack of proper training on how to handle difficult and unpredictable situations appropriately (e.g., offering some sort of compensation to the guest). However, I would like to take the opportunity to thank the hotel GM, Jesper Francl, who seems to be everywhere on the property at all times! He personally made sure everything was okay with my new room and came to check on me several times without ever being intrusive.

Dear Catherine, Thank you for taking the time to share your detailed feedback with us. I am truly sorry to hear about the issues you encountered during your stay, particularly with the room flooding and the subsequent handling of the room change. This is certainly not the level of service we strive to provide, and I apologize for the inconvenience and frustration this caused you. I appreciate your patience and understanding, and I am glad that the issue was eventually resolved, albeit not as smoothly as it should have been. Your feedback regarding the communication and service standards has been noted, and I assure you that we will be addressing this with our team to improve our processes and training. I am pleased to hear that you enjoyed the comfort, cleanliness, and quietness of our hotel, as well as the delicious food at the Summer Cafe, the Chalet, and the Sunset Terrace. It’s wonderful to know that our staff, especially Umida, provided you with impeccable service. Your kind words about our General Manager, Jesper Francl, are much appreciated.Mr. Francl and our entire team are committed to ensuring our guests have a pleasant stay, and your acknowledgment of his efforts means a lot to us. We are grateful for your constructive criticism and your positive remarks. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Best regards, Victoria Svetlitskaya Guest Relations Manager

Hotel rixod borovoe

Catatan Tripadvisor 5.0/5

backpack124 Keluarga - Ulasan TripAdvisor tersertifikasi

The rixos borovoe is on bank of lake schu.location amazing. Service superb. Staff so friendly though they do not understand your language. Food for vegetarians is sone problem.the guy at reception was so friendly. The roons are well maintained and well equipped

Dear Guest, Thank you very much for a high score, we do appreciate receiving comments from our dear guests. I hope that your stay was wonderful and memorable. We are looking forward to welcoming you back to Rixos Borovoe! Sincerely, Jesper Francl General Manager

Close to bliss in Burabai

Catatan Tripadvisor 4.0/5

Guide636185 Ulasan TripAdvisor tersertifikasi

The staff is awesome, super helpful and very pleasant. I would like to specially acknowledge Vladislas (at the Chalet), Temirlan and Balnur (at the Summer cafe), and Yerlan and Alexei at the front desk for their efforts in making my stay more pleasant. It is very much appreciated! The location of the hotel is optimal, with a sandy beach by Lake Shchuchie. It also has a nice spa, and some delicious food! I specifically requested a quiet room (if possible) and upon check-in was told I was given a very quiet room. That room ended up being above the terrace bar where there is live music from 7:00 PM to 11:00 PM some nights and the closest to the elevators which meant that I had all the "elevator traffic" walking by multiple times a day and night. That room also has the disadvantage of the cooking smells from the Olivio restaurant, especially in the mornings. For the record that is room 502 (I would avoid...) The 2nd night I was moved to another room that ended up being just on the other side of the terrace bar... Also because it was very windy, the cables that tether the canopy above the bar creaked all night (not the hotel's fault but very annoying.) I was told it is best to avoid upper floors on that side of the lake when it is windy as the cables are much closer to the room windows. Duly noted!

Dear Guest, Thank you for taking the time and trouble to complete a survey following your recent stay. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. At Rixos Hotels, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

PERFECT

Catatan Tripadvisor 5.0/5

643saidaa Ulasan TripAdvisor tersertifikasi

I know very well that the best hotel in Burabay is RIXOS only❤️Everything is perfect here: the location, parking area, so stylish room numbers, fabulous design of hotel, so huge and comfortable, outside area full of greens, exactly next to the river with amazing view from every restaurant, good quality food, very attentive and nice stuff, a lot of entertainment for kids as well, it’s just WOW, I’m so happy to spend my time with my family here in RIXOS Borovoe! Thank you so much my lovely RIXOS you’re PERFECT and I’ll back for sure so see you soon my favorite hotel in Burabay❤️

Dear Saida, We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

3/5

Catatan Tripadvisor 3.0/5

DinaraUSC Ulasan TripAdvisor tersertifikasi

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

Dear Dinara, I would like to start off by thanking you for taking time and writing this feedback to us, it is vital. Please do accept my sincere apologies about your experience, we already informed our colleagues about this situation and trained them that if guest prefers to speak any language they should be able to do that, especially having such a diverse team at the hotel. Also, I would really like to thank you for your positive comments and mentioning some of our team members, they do appreciate your feedback. I am still glad that you had a lovely time at Rixos Borovoe and will be happy for your return to our property! Kindest regards, Jesper Francl General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 365 ulasan 9.3/10 Lokasi
  • 438 ulasan 8.4/10 Kamar
  • 1.530 ulasan 9.2/10 Pelayanan
  • 906 ulasan 9.1/10 Makanan
  • 320 ulasan 9.4/10 Fasilitas
  • 226 ulasan 8.4/10 Kebersihan
  • 224 ulasan 9.1/10 Kebugaran/olah raga
  • 186 ulasan 9/10 Suasana

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.