Mercure Shanghai Yu Garden On The Bund 4 gwiazdki

We found any problem without good correction as: - Breakfast charge from online booking (from Accor’ s app)was more expensive than front’ s price and no support from staff and Duty Mgr-Anthony. - etc.

When I first step into the hotel, I saw a carpet on one queue thinking that was for Accor membership like I used to it. I was then ushered to a separate queue and that shocked me. I was told it has it own loyalty program under “美居”。it also does not accept discount for Accor membership.

Hotel good location for moeslem. Mosque can reach by walk to yu palace. And around hotel have halal food. Cross the street have hypermart. Walk,maybe, about 200 - 300 meters to Yu Garden Station Line 10.

From the inflexibility of the check in staff to the partially cleaed rooms daily this place is not up to the standard I expect when I"m travelling. I"m an accor member for a reason and I would like to be able to trust that my accommodation is sorted and a little bit of extra care and attention is applied. Also why is the complimentary drink have to be a coffee, tea or soft drink? I want a cold beer at the end of the day. That's not a deal breaker but the service at this hotel is very poor. The rooms are never cleaned properly and they had 5 rooms booked for me when all I booked was 4. But because it was in their booking system they could not and would not change it. Made me very angry after a long flight and all I wanted was my room a feed and to go to sleep. Don't know how much longer I"ll be an ACCOR member.

Hotel Rooms and Breakfast are very Good. Staff Very friendly and Co-operative. Only problem I faced was with the English understanding of the Staff..There English is very poor which needs to be improved for foreign travels. The Sales Manager Mr William is Extremely good and cooperative. His English is also very Good. Highly Cooperative person. He is an Asset to your Property. You need o have to travel desk for site seeing and taxis support as the taxis driver doesn't understand english. Rooms and services were of high standard. everything new.

Breakfast serving area is too cramp. This have resulted in long queue at the counters such as the coffee dispensing machine, noodles and end sections. The queue also block others from accessing other foods next to or adjacent to the queue.

There was no recognition as a Gold member at the time of checking in. Nothing was offered. Moreover the room was no window room. It was the poorest service I have ever encountered at Accor Hotels group.

Very poor for any 4 star hotel and shocking poor for an Accor hotel! When I arrived, the concierge saw me struggle in with 3 heavy suitcases but went straight back to his phone. I had to ask him to help me with the suitcases to my room. For an international hotel, very little English was spoken. Little effort was made by most on Reception to even try to understand what I was saying. Though one or two on the front desk were friendly, some were actually very rude - no smile, no welcome, on their phones far too much to look even interested, couldn't even be bothered to check if my business parcel had arrived (which it had, though I didn't find out till the following day from a differnt receptionist!), forgot to order my taxi, etc. My room had beeen upgraded - the room was spacious and clean,and the ladies cleaning the room were very nice, despite the language barrier, but this was the only positive! The food at breakfast was very poor - the choice was limited, dishes were labelled incorrectly and weren't topped up even when they ran out, hot food was stone cold, chefs wearing outdoor hats whilst cooking, not even any tea despite my asking. The minibar was very poor too - 4 drinks only. No room service either - not helpful if you are working late and on your own. When I went to dinner there on my first evening, I was the only one in the restaurant,over half the dishes on the menu were not available, and what I was served was almost cold. (I didn't eat there again!) We asked for a late check-out on the last day, yet both my colleague and I had to go to Reception several times each to get them to update out key. When we checked out, I had to insist on a receipt - and when they charged me different rates to what I'd booked it for, they said it was different rates per night! At that stage, I asked to see the manager - a very nice man who agreed that the service was poor as they were shortstaffed. This doesn't excuse rudeness, though - and is certainly not what I'd expect from Accor hotels. I will not be returning there again - it was by far the worst Accor hotel I've ever stayed in!