Mercure Shanghai Yu Garden On The Bund 4 gwiazdki

Ocena klientów 4.2/5 Liczba opinii: 267

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Mercure Shanghai Yu Garden On The Bund
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Zameldowanie od: 12h00

Wymeldowanie do: 12h00

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  • Liczba restauracji: 1
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Lokalizacja hotelu

Mercure Shanghai Yu Garden On The Bund

No 789 East Fuxing Road
Huangpu District
Shanghai
200020 shanghai
chiny

Tel: +862153961988

Faks: (+86)21/63339530

Zameldowanie od: 12h00

Wymeldowanie do: 12h00

  • Samolotem

    HONGQIAO INT W 26km / 16,16 mil

  • Samolotem

    HONGQIAO INT W 26km / 16,16 mil

  • Łodzią

    EAST FUXING ROAD W 1,6km / 0,99 mil

  • Samochodem

    EAST YANAN ROAD W 1,5km / 0,93 mil

  • Pociągiem

    LAOXIMEN STATION W 0,8km / 0,5 mil

  • Pociągiem

    SHANGHAI HONGQIAO W 26km / 16,16 mil

Pozycja GPS:31.222036, 121.489195

Nasze pokoje

Nasze restauracje i bary

ALL DAY DINING RESTAURANT

Rodzaj serwowanej kuchni: Międzynarodowa

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

Opinie gości dotyczące hotelu
Mercure Shanghai Yu Garden On The Bund

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL 4.2/5

Liczba opinii: 267

Ocena TripAdvisor 3.5/5

Liczba opinii: 383

Not on the same level as other Accor hotels

Ocena na stronie TripAdvisor 2.0/5

rdbrr6 Business - 18/01/2020 Opinia zatwierdzona w TripAdvisor

This hotel has no care for all accor members. not mention of my status. at first check in there was one foreigner that spoke english but not the person who was helping me. Then they put me in a room that has a broken heater. when asking to repair they brought me blankets and when saying i wanted the heater to be repaired, with out looking at it they said it's broken. after that i had to ask for other room. No welcome letter and no welcome gift. very unusual for me as platinum member. the guys running the breakfast room were also not speaking english but very helpful and attentive. this hotel has steps to make.

The Location is Good

Ocena na stronie TripAdvisor 5.0/5

Poh Ming N Business - 01/01/2020 Opinia zatwierdzona w TripAdvisor

This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.

Stunning Shanghai

Ocena na stronie TripAdvisor 4.0/5

daniele d Solo travel - 26/11/2019 Opinia zatwierdzona w TripAdvisor

perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst hotel ever stay

Ocena na stronie TripAdvisor 1.0/5

mchcafe Business - 16/11/2019 Opinia zatwierdzona w TripAdvisor

As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.

Dear Guest, Thank you very much for your most recent stay with us at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you are unsatisfied with the room of small windows. We have many kinds of rooms to provide guests to choose. I suggest that for your next stay you may request to book our Executive Deluxe King Room which is 42m2 large with big windows to make your stay more comfortable. We appreciate you sharing your concerns, we are excited welcoming you back again soon and to experience the difference. Sincerely,

Not Accor standard hotel

Ocena na stronie TripAdvisor 2.0/5

Bank T Business - 12/11/2019 Opinia zatwierdzona w TripAdvisor

Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good place but bad check in

Ocena na stronie TripAdvisor 2.0/5

rungnapade Business - 01/11/2019 Opinia zatwierdzona w TripAdvisor

We found any problem without good correction as: - Breakfast charge from online booking (from Accor’ s app)was more expensive than front’ s price and no support from staff and Duty Mgr-Anthony. - etc.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

First stay Mercure Shanghai -YU Garden Hotrl

Ocena na stronie TripAdvisor 3.0/5

Edward T Business - 28/10/2019 Opinia zatwierdzona w TripAdvisor

When I first step into the hotel, I saw a carpet on one queue thinking that was for Accor membership like I used to it. I was then ushered to a separate queue and that shocked me. I was told it has it own loyalty program under “美居”。it also does not accept discount for Accor membership.

Dear guests, Thank you for staying at Mercure Shanghai Yu Garden Hotel I am sorry to make you have confusion. The Front Desk of the hotel have a separate Accor member desk who will check in , Accor member Check in Hotel is able to enjoy all the rights and interests enjoyed by Accor members, including obtaining the Accor score,, I would like to apologize to you again and thank you for your sharing. Thanks & Regards,

Good location for moeslem

Ocena na stronie TripAdvisor 5.0/5

mykresna_com Business - 06/10/2019 Opinia zatwierdzona w TripAdvisor

Hotel good location for moeslem. Mosque can reach by walk to yu palace. And around hotel have halal food. Cross the street have hypermart. Walk,maybe, about 200 - 300 meters to Yu Garden Station Line 10.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not up to standard

Ocena na stronie TripAdvisor 1.0/5

Journey03301304407 Business - 16/06/2019 Opinia zatwierdzona w TripAdvisor

From the inflexibility of the check in staff to the partially cleaed rooms daily this place is not up to the standard I expect when I"m travelling. I"m an accor member for a reason and I would like to be able to trust that my accommodation is sorted and a little bit of extra care and attention is applied. Also why is the complimentary drink have to be a coffee, tea or soft drink? I want a cold beer at the end of the day. That's not a deal breaker but the service at this hotel is very poor. The rooms are never cleaned properly and they had 5 rooms booked for me when all I booked was 4. But because it was in their booking system they could not and would not change it. Made me very angry after a long flight and all I wanted was my room a feed and to go to sleep. Don't know how much longer I"ll be an ACCOR member.

Dear Guest, Thank you for sparing time and posting your review of our hotel on TripAdvisor. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. On this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations. On behalf of the whole team, I am sincerely sorry for the confusion within your experience. I would like to reassure you that we take your comments seriously as it reminds us of how important it is to get the basics right. I sincerely hope that this experience will not impair your confidence in the Mercure network. We hope you will give us the opportunity of welcoming you again. Sincerely, Amanda Liu General Manager

Business Trip

Ocena na stronie TripAdvisor 4.0/5

SatishS876 Business - 22/04/2019 Opinia zatwierdzona w TripAdvisor

Hotel Rooms and Breakfast are very Good. Staff Very friendly and Co-operative. Only problem I faced was with the English understanding of the Staff..There English is very poor which needs to be improved for foreign travels. The Sales Manager Mr William is Extremely good and cooperative. His English is also very Good. Highly Cooperative person. He is an Asset to your Property. You need o have to travel desk for site seeing and taxis support as the taxis driver doesn't understand english. Rooms and services were of high standard. everything new.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially the Front Office Manager impress you Mr. William Su. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In additionally I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

Mercure Yu Garden

Ocena na stronie TripAdvisor 4.0/5

Seng Heng L Business - 14/04/2019 Opinia zatwierdzona w TripAdvisor

Breakfast serving area is too cramp. This have resulted in long queue at the counters such as the coffee dispensing machine, noodles and end sections. The queue also block others from accessing other foods next to or adjacent to the queue.

Dear Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the TripAdvisor community. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. We are feel sorry that you did not fully enjoy your stay. It is always our utmost priority to ensure all our guests feel satisfied while and we are saddened that we could not succeed. We are saddened to read you did not fully enjoy your stay with us recently. We will discuss how we can improve our breakfast selection and service in our restaurant. Once again, we would like to thank you for bringing the shortcomings to our attention and we sincerely hope you will give us another chance in the future to show you our improvements. Best regards,

No recognition as a Gold member

Ocena na stronie TripAdvisor 2.0/5

哲 長 Business - 14/04/2019 Opinia zatwierdzona w TripAdvisor

There was no recognition as a Gold member at the time of checking in. Nothing was offered. Moreover the room was no window room. It was the poorest service I have ever encountered at Accor Hotels group.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shockingly poor!

Ocena na stronie TripAdvisor 2.0/5

JayneJ1234 Business - 05/04/2019 Opinia zatwierdzona w TripAdvisor

Very poor for any 4 star hotel and shocking poor for an Accor hotel! When I arrived, the concierge saw me struggle in with 3 heavy suitcases but went straight back to his phone. I had to ask him to help me with the suitcases to my room. For an international hotel, very little English was spoken. Little effort was made by most on Reception to even try to understand what I was saying. Though one or two on the front desk were friendly, some were actually very rude - no smile, no welcome, on their phones far too much to look even interested, couldn't even be bothered to check if my business parcel had arrived (which it had, though I didn't find out till the following day from a differnt receptionist!), forgot to order my taxi, etc. My room had beeen upgraded - the room was spacious and clean,and the ladies cleaning the room were very nice, despite the language barrier, but this was the only positive! The food at breakfast was very poor - the choice was limited, dishes were labelled incorrectly and weren't topped up even when they ran out, hot food was stone cold, chefs wearing outdoor hats whilst cooking, not even any tea despite my asking. The minibar was very poor too - 4 drinks only. No room service either - not helpful if you are working late and on your own. When I went to dinner there on my first evening, I was the only one in the restaurant,over half the dishes on the menu were not available, and what I was served was almost cold. (I didn't eat there again!) We asked for a late check-out on the last day, yet both my colleague and I had to go to Reception several times each to get them to update out key. When we checked out, I had to insist on a receipt - and when they charged me different rates to what I'd booked it for, they said it was different rates per night! At that stage, I asked to see the manager - a very nice man who agreed that the service was poor as they were shortstaffed. This doesn't excuse rudeness, though - and is certainly not what I'd expect from Accor hotels. I will not be returning there again - it was by far the worst Accor hotel I've ever stayed in!

Dear valued Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for sharing your experiences with us and the TripAdvisor community. We are saddened to understand you did not enjoy your stay at our hotel, and for that I wish to sincerely apologize. It is our utmost goal to ensure all of our valued guests feel satisfied throughout their stay. Please be certain that we learn from feedback our guests share with us and your review will be discussed during our next management meeting. We will strenghten our training to all of our Front Desk and restaurant employees and will closely monitor the service levels at all areas of our hotel. Once again, we all feel very sorry for not being able to provide you with a more professional service level and we sincerely hope we have the pleasure welcoming you here again to show you our improvements on the above. Best regards,

Najnowsze opinie: 20

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