Rixos Premium Belek 酒店 - 传奇之地 5 星

客户意见评级 (ALL 评级) 4.7/5 1,599 评论

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Rixos Premium Belek 酒店 - 传奇之地 - Image 4
İleribaşı Mevkii Belek, 07500 安塔利亚, 土耳其

描述

酒店其他优惠

  • 独特的水疗中心

  • 39 栋豪华别墅

  • 体育学院

  • 丰盛的菜肴

  • 贝莱克地区最长的海滩

我们的客房

酒店位置

Rixos Premium Belek 酒店 - 传奇之地

İleribaşı Mevkii Belek
07500 安塔利亚
土耳其

GPS:36.84505, 31.09338

电话
传真 +90 242 710 19 19

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,599 评论

TripAdvisor 评级  4.8/5  12,902 评论

卓越奖 2025

Love to come back

Tripadvisor 评级 5.0/5

Ingrscho 经 TripAdvisor 认证的评论

I know it's late to write a review, but I want to do it now, because we booked 2 new holidays at your hotel. the first one from 25/04/26 until 04/05/26, and the second from 30/09/26 until 09/10/26. Because we had a lovely holiday last octobre (and also in mai) we wanted to thank the people that made it lovely for us. We thank Baçar Tiraç, at the receptiondesk, for making it possible to have the same room as our stay in mai last year (2203) with frontal seesight. Also he made it possible to to stay until 18h pm our last day, because we had a late flight home. Our room was always tiptop, thanks to our cleaning lady Ulviye Taklu. She was just great. Thank you for everything. Of course we would like to stay in one of the rooms again, so we can have the same cleaning lady again. I want to say thank you to our two assistents, one is Eren Ateç, the other one, I forgot her name, burh she doesn't work at Rixos anymore I think, They made our stay great also. If there was a problem, they realy try to fix it. They always asked if we were ok, every day again. So thank you, and I hope We can get Eren back in april and octobre of coarse. We loved the chats we had with them. Also thanks for the manager (pregnant lady), and Mrs Mariem Elamri at the villaresort, for inviting us to look around and having that fine meal (lunch). We had already to nice holidays last year, at your hotel, and hoping for the same experience this year. Hope to see you al again

Dear Ingrid Schorreel, Thank you very much for taking the time to share such a detailed and heartfelt review with us. It truly means a lot to know that your previous stays were so memorable that you have already chosen to book two new holidays with us in 2026. We are sincerely grateful for your loyalty and trust. We are delighted to hear that Mr. Baçar Tiraç was able to assist you with allocating your preferred room and arranging a late check-out, ensuring a smooth and comfortable departure. Your kind words about our housekeeping colleague, Ms. Ulviye Taklu, will be gladly shared with her and the team — she will be very proud to know her efforts made such a positive impact on your stay. It is also a pleasure to read your appreciation for our Guest Relations team, especially Mr. Eren Ateç. We will certainly pass on your compliments to him. Your feedback motivates our team members greatly, and we truly hope to welcome you again with Mr. Eren during your April and October stays. Additionally, thank you for your kind remarks regarding our management team and Ms. Mariem Elamri . We are pleased that you enjoyed the visit and lunch invitation — creating such personal and memorable moments for our guests is very important to us. Once again, thank you for your wonderful feedback. We are already looking forward to welcoming you back in April and October 2026 and to providing you with the same — if not an even better — holiday experience. Warm regards, Rixos Premium Belek Management

Definitely 5 star.

Tripadvisor 评级 5.0/5

392del 经 TripAdvisor 认证的评论

An absolutely amazing hotel. Large spacious rooms. WiFi mini bar Nespresso coffee machine and snacks. Slippers and dressing gowns. 24 hour bar. And a 24 hour restaurant. 3 à la carte restaurants. You can only use them once each however long you stay. 2 piers and a large beach. Would say the sand is more like hardcore. All drinks are premium and available at many places around the hotel. Staff were all very friendly and helpful. I have stayed in many 5 star hotels and never have the toilets been spotless all day even the beach. It was like they cleaned them as you left. The facilities for children is amazing. They have a very large club just for them. This hotel is suitable for friends, couples and families alike.

Dear Guest, Thank you very much for sharing such a wonderful and detailed review following your stay with us. We are truly delighted to read that you consider our hotel to be “definitely 5 star” and that so many aspects of your holiday met — and exceeded — your expectations. It is a pleasure to know that you appreciated the spacious rooms, in-room amenities, premium beverage selection, 24-hour dining options, and our beach and pier areas. Your kind remarks regarding the cleanliness throughout the resort, especially in public areas and on the beach, are greatly appreciated and will be proudly shared with our housekeeping team, who work diligently around the clock to maintain our high standards. We are also very happy to hear that you found our staff friendly and helpful, and that our facilities for children left such a positive impression. Creating a resort that is equally enjoyable for families, couples, and friends is one of our key goals, and your feedback confirms that we are on the right path. Thank you once again for choosing Rixos Premium Belek and for taking the time to share your experience. We sincerely hope to have the pleasure of welcoming you back in the near future for another exceptional stay. Kind regards,

A really lovely hotel

Tripadvisor 评级 5.0/5

Elle_elle_709 经 TripAdvisor 认证的评论

We travelled to Rixos Premium Belek in July having seen great feedback and reviews online. Three of us - me, my mum and my 7yo son. We got private transport to the hotel, which took about 25 minutes. The hotel is surrounded by other hotels. No idea if there was anything within walking distance. Upon arriving at the hotel, we were instantly wowed. We received prosecco upon arrival as well as our pick of some macaroons. We were then asked to take a seat while we were checked in and shown to our room. It was a pretty basic room with a very small balcony overlooking the football court, but it was nice enough. The only issue we had with the room is that we arrived in the middle of a heatwave and the aircon didn't work. Someone came to fix it twice and it still didn't work properly. You are given a whatsapp room assistant who you can call upon for support. The resort is huge. It took us a while to navigate it. As the hotel is so big, I'm going to break the review down into chunks. Food - There were a number of ala carte restaurants and you could eat at one per stay (or per week - I'm not sure). Our whatsapp assistant booked us into them with no problem. Our favourite was the Asian restaurant, which did some incredible sushi. There's a 24 hour restaurant, which did ok food. Two Starbucks, which were fantastic. Freezers for you to help yourself to icecream, drink fridges around the pool and beach, snacks in Rixy club and two buffets - an outdoor one for lunch and the main indoor one. The buffets let the food down big time. Breakfast was fine. But for a buffet as big as this had, the food was awful. Activities - This hotel is great for family's with young children. I didn't see a huge amount for older kids. There are no water slides. But, the activities for younger kids was top tier. The Rixy club did some fantastic events and activities, such as canvas painting, squishy painting, a festival, face painting etc. My son was never bored. The Playstations helped! The evening entertainment was good, but there were not enough seats for the amount of guests. I loved the daytime pool bar entertainment. Hotel - The hotel was beautiful. Clean, well kept, and had a very pleasing decor and aesthetic. The staff couldn't do enough for you. Loved that the pool staff were on skates! Everyone was friendly and would try to make sure you had a good time. I didn't love how low down the sunbeds were around the pool, but I liked the group beds. Service could be a bit hit and miss depending on which part of the pool you sat around. We always found beds by 10am. All in all, we really enjoyed our stay and found this to be value for money. Better buffet food would have made this 10/10, but as it stands it was a solid 9.

Dear Elle, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Rixos Premium Belek. We are delighted to hear that you, your mother, and your son had an enjoyable holiday with us and that your first impression upon arrival was a memorable one. It is wonderful to know that you appreciated our warm welcome, the overall beauty of the resort, and the attentive service provided by our team members. We are especially pleased that your son enjoyed the Rixy Club activities and that our family-oriented facilities helped make his stay fun and engaging. We sincerely regret the inconvenience you experienced with the air conditioning during your stay, particularly during the heatwave. Please rest assured that your feedback has been shared with our technical team to help us improve and prevent similar situations in the future. Thank you also for your honest comments regarding our buffet offerings. Guest feedback is extremely valuable to us, and we take your observations seriously as we continuously work to enhance the quality and variety of our culinary experience. We are pleased to hear that you enjoyed our à la carte restaurants, Asian cuisine, and beverage outlets throughout the resort. Your kind words about our staff, entertainment, and overall atmosphere truly motivate our entire team. We are very happy to know that you found your stay to be great value for money. We hope to have the pleasure of welcoming you and your family back to Rixos Premium Belek in the future for an even more enjoyable experience. Kind regards, Rixos Premium Belek Management

DO NOT STAY HERE: A Management Disaster and an Anti-Family Resort

Tripadvisor 评级 1.0/5

dinutad 经 TripAdvisor 认证的评论

I have traveled to Turkey many times and have always loved the hospitality, but our experience at Rixos Belek was hands down the worst holiday of my life. This hotel does not meet even the most basic European standards for a 5-star resort. Check-in & Room: Unacceptable Despite it being the winter season (low occupancy), we were placed in a noisy room with a terrible view of the back of the building. Instead of the double bed requested, we were given two singles. Basic amenities like body lotion were missing for three days despite requests. It seems management has no interest in distributing guests thoughtfully to ensure a pleasant stay. Service & Language Barrier: "Russian Only" Unless you speak Russian, do not come here. It is extremely difficult to find an English-speaking staff member. I shouldn’t have to learn a specific foreign language just to get service on my holidays. The AI Assistant & A La Carte Disaster Booking a restaurant is a nightmare. You are forced to use a poorly programmed AI assistant that is completely uninformed. If you ask for a human, you are left waiting for over 30 minutes. It is a cold, automated, and frustrating system that completely lacks a personal touch. Rixy Club & Safety: Not for Families This is marketed as a family resort, but it is anything but. The pools are either 20cm for babies or 140cm for adults—nothing in between for a 6-year-old to play safely, and no floaters are available. The Rixy Club was an extremely bad experience with "invented rules" that made no sense. Even bringing in a manager didn't help; the staff were rigid and unhelpful. The Ultimate Insult: New Year’s Gala As a single mother with a 6-year-old, I was told that for the New Year’s Gala, children are NOT allowed in the adults' hall. They told me we have to separate! Their excuse? "We have activities for children." My holiday is about spending time WITH my child, not being forced to leave him with strangers in a different room on New Year's Eve. This is heartless and discriminatory against single-parent families. The Only Exception The only shining light was the Asian restaurant staff and Chef, who showed true warmth and human kindness (the only people who actually spoke English and cared). Conclusion Rixos Belek is an overpriced, poorly managed factory that prioritizes automation and specific demographics over genuine hospitality and family values. If you are a European traveler or a single parent, stay away. I will never return.

Dear Dinuta, Thank you for taking the time to share your feedback regarding your stay at Rixos Premium Belek. We are truly sorry to learn that your experience did not meet your expectations. Guest satisfaction is extremely important to us, and it is disappointing to hear that we fell short during your visit. Please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your comments regarding accommodation, service communication, dining reservations, family facilities, and the New Year’s Gala have been carefully noted. We would also like to thank you for highlighting the positive experience you had with our Asian restaurant team. Your kind words will certainly be shared with them. Feedback such as yours is valuable, as it allows us to review our processes and continue improving the experience we offer our guests. We genuinely regret that your stay did not reflect the level of hospitality we strive to provide. Thank you once again for sharing your thoughts. We wish you and your family all the best in your future travels. Kind regards, Hotel Management Rixos Premium Belek

Wonderful Winter Trip

Tripadvisor 评级 5.0/5

Apollo2801 经 TripAdvisor 认证的评论

Beautiful experience and service at The Rixos. The rooms, food, facilities and staff were so excellent. Eren and Asya went out of their way to help us and in general the place is one I would highly recommend.

Dear Guest, Warm greetings from Rixos Premium Belek. Thank you for sharing your wonderful feedback about your winter stay with us. We are delighted to know that you enjoyed our rooms, dining, facilities, and overall service. Your kind words regarding Eren and Asya are especially appreciated and will be gladly shared with them. It is always motivating for our team to know their efforts made a positive difference in our guests’ experiences. Thank you for your recommendation. We would be very pleased to welcome you back to Rixos Premium Belek for another memorable stay. Kind regards, Rixos Premium Belek Management

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其他网络用户评价我们的酒店

  • 1,678 评论 9.2/10 位置
  • 1,566 评论 8.7/10 房间
  • 3,551 评论 9.1/10 服务
  • 8 评论 9.5/10 上网
  • 3,028 评论 8.7/10 食物
  • 1,260 评论 9/10 设施
  • 1,111 评论 8.8/10 清洁度
  • 886 评论 8.9/10 氛围

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