Rixos Premium Belek 酒店 - 传奇之地 5 星

客户意见评级 (ALL 评级) 4.7/5 1,602 评论

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Rixos Premium Belek 酒店 - 传奇之地 - Image 4
İleribaşı Mevkii Belek, 07500 安塔利亚, 土耳其

描述

酒店其他优惠

  • 独特的水疗中心

  • 39 栋豪华别墅

  • 体育学院

  • 丰盛的菜肴

  • 贝莱克地区最长的海滩

我们的客房

酒店位置

Rixos Premium Belek 酒店 - 传奇之地

İleribaşı Mevkii Belek
07500 安塔利亚
土耳其

GPS:36.84505, 31.09338

电话
传真 +90 242 710 19 19

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,602 评论

TripAdvisor 评级  4.8/5  12,896 评论

卓越奖 2025

A really lovely hotel

Tripadvisor 评级 5.0/5

Elle_elle_709 经 TripAdvisor 认证的评论

We travelled to Rixos Premium Belek in July having seen great feedback and reviews online. Three of us - me, my mum and my 7yo son. We got private transport to the hotel, which took about 25 minutes. The hotel is surrounded by other hotels. No idea if there was anything within walking distance. Upon arriving at the hotel, we were instantly wowed. We received prosecco upon arrival as well as our pick of some macaroons. We were then asked to take a seat while we were checked in and shown to our room. It was a pretty basic room with a very small balcony overlooking the football court, but it was nice enough. The only issue we had with the room is that we arrived in the middle of a heatwave and the aircon didn't work. Someone came to fix it twice and it still didn't work properly. You are given a whatsapp room assistant who you can call upon for support. The resort is huge. It took us a while to navigate it. As the hotel is so big, I'm going to break the review down into chunks. Food - There were a number of ala carte restaurants and you could eat at one per stay (or per week - I'm not sure). Our whatsapp assistant booked us into them with no problem. Our favourite was the Asian restaurant, which did some incredible sushi. There's a 24 hour restaurant, which did ok food. Two Starbucks, which were fantastic. Freezers for you to help yourself to icecream, drink fridges around the pool and beach, snacks in Rixy club and two buffets - an outdoor one for lunch and the main indoor one. The buffets let the food down big time. Breakfast was fine. But for a buffet as big as this had, the food was awful. Activities - This hotel is great for family's with young children. I didn't see a huge amount for older kids. There are no water slides. But, the activities for younger kids was top tier. The Rixy club did some fantastic events and activities, such as canvas painting, squishy painting, a festival, face painting etc. My son was never bored. The Playstations helped! The evening entertainment was good, but there were not enough seats for the amount of guests. I loved the daytime pool bar entertainment. Hotel - The hotel was beautiful. Clean, well kept, and had a very pleasing decor and aesthetic. The staff couldn't do enough for you. Loved that the pool staff were on skates! Everyone was friendly and would try to make sure you had a good time. I didn't love how low down the sunbeds were around the pool, but I liked the group beds. Service could be a bit hit and miss depending on which part of the pool you sat around. We always found beds by 10am. All in all, we really enjoyed our stay and found this to be value for money. Better buffet food would have made this 10/10, but as it stands it was a solid 9.

Dear Elle, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Rixos Premium Belek. We are delighted to hear that you, your mother, and your son had an enjoyable holiday with us and that your first impression upon arrival was a memorable one. It is wonderful to know that you appreciated our warm welcome, the overall beauty of the resort, and the attentive service provided by our team members. We are especially pleased that your son enjoyed the Rixy Club activities and that our family-oriented facilities helped make his stay fun and engaging. We sincerely regret the inconvenience you experienced with the air conditioning during your stay, particularly during the heatwave. Please rest assured that your feedback has been shared with our technical team to help us improve and prevent similar situations in the future. Thank you also for your honest comments regarding our buffet offerings. Guest feedback is extremely valuable to us, and we take your observations seriously as we continuously work to enhance the quality and variety of our culinary experience. We are pleased to hear that you enjoyed our à la carte restaurants, Asian cuisine, and beverage outlets throughout the resort. Your kind words about our staff, entertainment, and overall atmosphere truly motivate our entire team. We are very happy to know that you found your stay to be great value for money. We hope to have the pleasure of welcoming you and your family back to Rixos Premium Belek in the future for an even more enjoyable experience. Kind regards, Rixos Premium Belek Management

DO NOT STAY HERE: A Management Disaster and an Anti-Family Resort

Tripadvisor 评级 1.0/5

dinutad 经 TripAdvisor 认证的评论

I have traveled to Turkey many times and have always loved the hospitality, but our experience at Rixos Belek was hands down the worst holiday of my life. This hotel does not meet even the most basic European standards for a 5-star resort. Check-in & Room: Unacceptable Despite it being the winter season (low occupancy), we were placed in a noisy room with a terrible view of the back of the building. Instead of the double bed requested, we were given two singles. Basic amenities like body lotion were missing for three days despite requests. It seems management has no interest in distributing guests thoughtfully to ensure a pleasant stay. Service & Language Barrier: "Russian Only" Unless you speak Russian, do not come here. It is extremely difficult to find an English-speaking staff member. I shouldn’t have to learn a specific foreign language just to get service on my holidays. The AI Assistant & A La Carte Disaster Booking a restaurant is a nightmare. You are forced to use a poorly programmed AI assistant that is completely uninformed. If you ask for a human, you are left waiting for over 30 minutes. It is a cold, automated, and frustrating system that completely lacks a personal touch. Rixy Club & Safety: Not for Families This is marketed as a family resort, but it is anything but. The pools are either 20cm for babies or 140cm for adults—nothing in between for a 6-year-old to play safely, and no floaters are available. The Rixy Club was an extremely bad experience with "invented rules" that made no sense. Even bringing in a manager didn't help; the staff were rigid and unhelpful. The Ultimate Insult: New Year’s Gala As a single mother with a 6-year-old, I was told that for the New Year’s Gala, children are NOT allowed in the adults' hall. They told me we have to separate! Their excuse? "We have activities for children." My holiday is about spending time WITH my child, not being forced to leave him with strangers in a different room on New Year's Eve. This is heartless and discriminatory against single-parent families. The Only Exception The only shining light was the Asian restaurant staff and Chef, who showed true warmth and human kindness (the only people who actually spoke English and cared). Conclusion Rixos Belek is an overpriced, poorly managed factory that prioritizes automation and specific demographics over genuine hospitality and family values. If you are a European traveler or a single parent, stay away. I will never return.

Dear Dinuta, Thank you for taking the time to share your feedback regarding your stay at Rixos Premium Belek. We are truly sorry to learn that your experience did not meet your expectations. Guest satisfaction is extremely important to us, and it is disappointing to hear that we fell short during your visit. Please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your comments regarding accommodation, service communication, dining reservations, family facilities, and the New Year’s Gala have been carefully noted. We would also like to thank you for highlighting the positive experience you had with our Asian restaurant team. Your kind words will certainly be shared with them. Feedback such as yours is valuable, as it allows us to review our processes and continue improving the experience we offer our guests. We genuinely regret that your stay did not reflect the level of hospitality we strive to provide. Thank you once again for sharing your thoughts. We wish you and your family all the best in your future travels. Kind regards, Hotel Management Rixos Premium Belek

Wonderful Winter Trip

Tripadvisor 评级 5.0/5

Apollo2801 经 TripAdvisor 认证的评论

Beautiful experience and service at The Rixos. The rooms, food, facilities and staff were so excellent. Eren and Asya went out of their way to help us and in general the place is one I would highly recommend.

Dear Guest, Warm greetings from Rixos Premium Belek. Thank you for sharing your wonderful feedback about your winter stay with us. We are delighted to know that you enjoyed our rooms, dining, facilities, and overall service. Your kind words regarding Eren and Asya are especially appreciated and will be gladly shared with them. It is always motivating for our team to know their efforts made a positive difference in our guests’ experiences. Thank you for your recommendation. We would be very pleased to welcome you back to Rixos Premium Belek for another memorable stay. Kind regards, Rixos Premium Belek Management

Exceptional Service on All Levels – A Truly Fantastic Overall Experience

Tripadvisor 评级 5.0/5

Vahap A 经 TripAdvisor 认证的评论

My Mother and I stayed here again for annual Christmas getway. We have to mention that we were extremely satisfied with the service throughout our stay and felt exceptionally well taken care of at all times. From the very first moment, the overall impression and sense of well-being were fantastic. The entire resort is beautifully maintained, visually very appealing, and radiates a high level of comfort and quality. Service across the whole property is consistently positive and deserves special mention. The food quality was outstanding – both in the buffet restaurant and in the à la carte restaurants (although the portions are now significantly smaller than before;-) ). Everything was of very high quality, well presented, and enjoyable. We truly felt that nothing was missing, and whenever there was a request, it was taken care of within minutes. A very special mention goes to our assistant Deniz, who from day one supported us throughout our stay. She was always extremely quick to respond, consistently polite, patient, and genuinely friendly. What stood out most was her strong service mindset – she always thought one step ahead and did everything possible to ensure maximum comfort for us. On a personal level, Deniz was incredibly pleasant and approachable, which made our stay even more enjoyable. The fact that she is Turkish delighted us as well, as it reflects the Rixos brand, its Turkish heritage, and its roots in a very authentic way. In addition, we would like to highlight a few other team members who impressed us greatly, even though we unfortunately do not know all their names: – the stretching trainer for the morning stretching classes (we were happy to see she is still part of the team, as in previous years), – the team captain at the Piazzetta Restaurant, who delivered truly outstanding service and was incredibly friendly and attentive, – the lady at the People Restaurant (Russian-speaking, if I recall correctly), who served us lunch on our departure day on 27 December and was absolutely fantastic, – and the slightly stockier gentleman with short brown hair at the Turquoise Restaurant, mostly in the adults-only area, who always greeted us warmly from afar and was consistently attentive. We genuinely looked forward to coming back to his section each time. From a more critical perspective, it was noticeable that compared to previous years, there are significantly fewer staff members of Turkish origin. We personally find this rather unfortunate, as Turkish hospitality is a core part of what Rixos stands for and what makes the brand so special. In our experience, there are also subtle differences in interaction: staff of Turkish origin tend to be noticeably warmer and more welcoming, whereas some of the Russian-speaking staff occasionally appeared less friendly or somewhat impatient when approached with requests. This was something we did not experience in the previous year. Another point we would like to mention concerns dress code compliance in the restaurants. While appropriate attire is communicated, especially for the à la carte restaurants (including in the reservation confirmations), it is unfortunately not consistently enforced. In our opinion, it does not align with the standards of a premium hotel to see guests in slippers, jogging trousers, sports jerseys, or beachwear in restaurant areas. We believe it is reasonable to expect guests to wear at least jeans, a T-shirt or shirt, and closed shoes. All in all, we had a truly wonderful stay. My mother and I felt extremely well looked after and enjoyed a fantastic holiday thanks to the outstanding service and overall quality of the resort. Many thanks to the entire team – especially to Deniz. We would happily return at any time.

Dear Vahap A, Warm greetings from Rixos Premium Belek. Thank you for sharing your detailed feedback following your Christmas stay with us. We are delighted to know that you and your mother once again enjoyed a wonderful holiday and felt well taken care of throughout your visit. Your kind words regarding our service, culinary quality, and overall atmosphere are truly appreciated. A special thank you for recognizing Deniz for her dedication, responsiveness, and genuine service mindset. Your appreciation will certainly be shared with her and the entire team. We also value your constructive comments regarding team composition and dress code compliance in our restaurants. Please rest assured that your feedback has been shared with our management and will be carefully reviewed as part of our ongoing efforts to enhance guest experience. Thank you once again for your trust and loyalty. We would be delighted to welcome you back very soon. Kind regards, Rixos Premium Belek Management

Great stay at Rixos Premium Belek

Tripadvisor 评级 5.0/5

L Z 经 TripAdvisor 认证的评论

Our 7 day stay at Rixos Premium Belek is just amazing. Great weather, services, and facilities overall. Huge thanks for the room upgrade, the sea view is fantastic. Room service is excellent as well.

Dear L Z, Thank you very much for sharing your wonderful feedback following your stay at Rixos Premium Belek. We are delighted to hear that your 7-day holiday was amazing and that you enjoyed the weather, our services, and facilities. It is especially pleasing to know that you appreciated the room upgrade and the beautiful sea view, as well as the quality of our room service. Your kind words are a great motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Rixos Premium Belek Hotel Management

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其他网络用户评价我们的酒店

  • 1,678 评论 9.2/10 位置
  • 1,570 评论 8.7/10 房间
  • 3,565 评论 9.1/10 服务
  • 8 评论 9.5/10 上网
  • 3,027 评论 8.7/10 食物
  • 1,256 评论 9/10 设施
  • 1,107 评论 8.8/10 清洁度
  • 892 评论 8.9/10 氛围

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