Mercure Belgrade Excelsior 4 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 459

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Kneza Milosa 5, 11000 BELGRADE, Serbia

Opis

O hotelu

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

Nasze pokoje

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Lokalizacja hotelu

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

Pozycja GPS:44.809764, 20.465626

Telefon
Faks +381 11 3231951

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 459

Ocena TripAdvisor  4.5/5  Liczba opinii: 926

Certyfikat Doskonałości 2023

Kind And Thoughtful Team in a Historical Hotel

Ocena na stronie TripAdvisor 5.0/5

Solim C Opinia zatwierdzona w TripAdvisor

Hotel Mercure Excelsior is exactly what I was looking for my celebratory birthday weekend in Belgrade. Just minutes away from all the main tourist attractions, cool bars and restaurants. What makes this historical place truly great is it's amazing team, from reception to housekeeping and f&b, such kindness and willingness to go above and beyond deserve a grade 10/10. Also, attention to details like sending a birthday cake is much appreciated. I am really looking forward to my next visit to Belgrade and I already know where I will be staying, that is Hotel Mercure Excelsior! Hvala

Dear Solim C, Thank you so much for your wonderful review and for choosing us for your birthday weekend! We’re very happy to hear that you enjoyed our hotel and its location. Your kind words about our team mean the world to us. Knowing that you felt welcomed and well taken care of by our team is truly rewarding. We can't wait to welcome you back for your next stay in Belgrade! Until then, hvala and best wishes from all of us! Your Mercure Belgrade Excelsior team

Very disappointing

Ocena na stronie TripAdvisor 2.0/5

rajasekhri Couples - Opinia zatwierdzona w TripAdvisor

This hotel is worn out needing serious upgrade. There’s no one to help with the luggage. With my bad knees ( I am a senior citizen), I had to haul up my suitcases 8 stairs up to the 50 year old elevator that works in super slow motion. Their Restaurant was closed at 11 pm when we checked in. Room aircon did not work as they had “shut it down “ for winter season . I called the reception that room is claustrophobic as there is no air circulation . The guy said “ you can open the window” . I did that but along with air came lot of traffic noise. Luckily we had booked for one night as the the hotel was not looking good from the Website. Also our room was without breakfast so we had a delicious breakfast at St Marks Place nearby. This place is complete avoid.

Dear rajasekhri, Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations. Our historic building has some unique features, including an older elevator with preservation restrictions. Please know that our team is always ready to assist with luggage upon request, and we apologize if this was not clearly communicated. Regarding air conditioning, we use central heating during the winter season, with the AC set to heating mode only for eco-friendly reasons. We’re sorry for any inconvenience caused by needing to open the window. Thank you again for your valuable feedback, which helps us improve. We hope you’ll consider staying with us again, as we would love the opportunity to provide a better experience. Your Mercure Belgrade Excelsior team

Great place 10/10

Ocena na stronie TripAdvisor 5.0/5

Mejdi S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This is the best location you can have for visiting Belgrade. The staff is very polite and helpful. Internet connection is great. Breakfast is nice. Don't expect large selection, but its nice. Elevator could be a bit faster, I wont give 4 stars just because od that. Hotel is enviromental friendly which is a nice touch. Everything is clean and tidy. Great experience!

Dear Mejdi S, Thank you so much for your kind review! We’re happy that our location, friendly staff, and clean environment contributed to a great experience for you. We’re glad you enjoyed our breakfast selection and our efforts to be environmentally friendly. We appreciate your feedback on the elevator, and though it’s part of our historical building’s charm, we’re always exploring ways to improve our guests' comfort. It was a pleasure having you with us, and we look forward to welcoming you back to Belgrade! Your Mercure Belgrade Excelsior team

Comfortable hotel

Ocena na stronie TripAdvisor 5.0/5

Indian2009 Opinia zatwierdzona w TripAdvisor

Went in Aug 21. Stayed for a night. Well located and atmospheric hotel. Very nice and cosy rooms. Service was okay too. The bathrooms were very atmospheric with chessboard type flooring tiles and a bathtub. Breakfast was nice too but the area could have been a bit cleaner/cleaned faster. Recommended.

Dear Indian2009, Thank you for your fantastic review and for recommending us! We’re glad to hear that you enjoyed your stay and appreciated our hotel’s atmosphere, rooms, and bathroom design. It’s wonderful to know you found our location convenient and had a pleasant breakfast experience. We appreciate your feedback about the breakfast area and will certainly pass it on to our team to ensure we’re keeping up with our cleanliness standards. We hope to have the pleasure of welcoming you back soon for another memorable stay! Your Mercure Belgrade Excelsior team

A nice place and nice central location.

Ocena na stronie TripAdvisor 4.0/5

Dincer C Opinia zatwierdzona w TripAdvisor

In general, the hotel was very good and clean. We had the bed and breakfast option and experienced a rich breakfast buffet every morning. Apart from the breakfast, the restaurant was not to the standard of a four-star hotel. The menu was quite limited. As the building is probably old, it was not possible to fit a second elevator. There was only one old and small elevator which was not sufficient for the traffic of that building. Maybe a faster and more modern elevator would increase the efficiency and customer satisfaction. Although our room was quite spacious (and very clean) some of our friends had complaints of the small size of their rooms and considered it not fair to pay the same rate as the others with better rooms.

Dear DincerCAGIN, Thank you for sharing your detailed feedback! We’re happy to hear that you enjoyed our location and found our hotel to be clean and comfortable. It’s also wonderful to know that you appreciated the rich breakfast buffet each morning. We appreciate your constructive comments. We’re always working on enhancing our guests' experience, and feedback like yours helps us identify areas where we can improve. We’ll take your suggestions into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience. Your Mercure Belgrade Excelsior team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 282 Liczba opinii 9.3/10 Lokalizacja
  • 310 Liczba opinii 8.1/10 Pokój
  • 400 Liczba opinii 9.7/10 Obsługa
  • 8 Liczba opinii 8.6/10 Internet
  • 131 Liczba opinii 9/10 Śniadanie
  • 109 Liczba opinii 8.9/10 Czystość
  • 74 Liczba opinii 8/10 Klimat

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