Mercure Belgrade Excelsior 4 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 480

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Mercure Belgrade Excelsior - Image 1
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Kneza Milosa 5, 11000 BELGRADE, Serbia

Opis

O hotelu

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

Nasze pokoje

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Lokalizacja hotelu

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

Pozycja GPS:44.809764, 20.465626

Telefon
Faks +381 11 3231951

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 480

Ocena TripAdvisor  4.3/5  Liczba opinii: 944

Certyfikat Doskonałości 2025

Very nice

Ocena na stronie TripAdvisor 5.0/5

JenInMontreal Opinia zatwierdzona w TripAdvisor

Excellent hotel in a good location. Very comfy rooms/beds with tea/coffee facilities. The breakfast buffet was good, but I just wish they offered that good Serbian flatbread instead of the industrial stuff. I didn't see a toaster, but no biggie.

Dear JenInMontreal, Thank you so much for taking the time to share your experience and for your wonderful rating! We truly appreciate your kind words about our rooms, location, and breakfast. Your comments are very valuable to us, and we’ll be sure to share them with our team as we continue to enhance our breakfast offerings. Please note that a toaster is available on our breakfast buffet, and we hope that on your next visit you will have the chance to “make up” for the first time and enjoy it! We look forward to welcoming you back to Mercure Belgrade Excelsior hotel soon! Warm regards, Mercure Belgrade Excelsior Team

Hotel Staff Shows Empathy, Kindness During Medical Emergency

Ocena na stronie TripAdvisor 5.0/5

Y Q Opinia zatwierdzona w TripAdvisor

I stayed at the Mercure Belgrade Excelsior from 6 to 10 September 2025. The hotel is well located, clean and quiet, and has strong wi-fi. Most of all, its young staff was very helpful and empathetic. I had to go to ER at 6 am on 9 September due to allergy issues. The reception staff helped me get a cab and reassured me that the ER was nearby and well-equiped. After I came back from the hospital visit, the staff was very concerned and listened sympathetically to my hospital adventure, offered helpful encouragements, and sent me a complimentary fruit plate. The gesture is very, very much appreciated given my stressful situation at the time. I will always remember Belgrade - despite my ER episode - Belgrade Mercure Excelsior, and its wonderful staff fondly and wish them well always!

Dear 23yq, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words and delighted to know that our team was able to support you during such a stressful moment. Your well-being is always our top priority, and we are so glad our staff’s empathy and care helped you feel reassured and comforted. It is wonderful to hear that you appreciated our central location, cleanliness, quiet atmosphere, and reliable Wi-Fi. But what makes us especially proud is that our team left a lasting positive impression on your stay in Belgrade. Gestures like the fruit plate come from the heart, and we are pleased it brought you some comfort. We will be sure to share your kind words with our colleagues, who will be very encouraged by your recognition. On behalf of all of us at Mercure Belgrade Excelsior, we wish you good health and hope to welcome you back under happier circumstances in the future. Warm regards,

Ocena klientów 4.0/5

Marcin M. R. Pobyt służbowy - Opinie potwierdzone ALL

Bardzo dobry hotel z nowoczesnymi pokojami. Świetna obsługa, która jest bardzo pomocna. Niestety brak miejsc do zaparkowania auta w pobliżu hotelu.

Dear Marcin M. R., Thank you for your kind words! We’re glad you enjoyed our newly renovated rooms and our team’s service. We’re sorry for the inconvenience with parking. While we don’t have on-site parking, our reception team is always happy to assist - the nearest public garage is about a 7-minute walk. We can arrange a drop-off at the entrance, help with luggage, and share step-by-step directions in advance. We hope to welcome you back soon. Your Mercure Belgrade Excelsior team

Second stay, but not as good as first time

Ocena na stronie TripAdvisor 3.0/5

peter v Opinia zatwierdzona w TripAdvisor

Second time i stay here. In the centre, which is not always convenient traffic wise. Room was ok, but the airconditioning didn't work and the TV was also a problem. On check out, there was only 1 lady and it took more than 20 minutes before it was my turn and also in reception, it was very warm ( AC not working very well ). They can do better

Dear 716peterv, Thank you for taking the time to tell us about your experience at the Mercure Belgrade Excelsior. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bojan Ćirić Operations Manager

2 days of excellent service in the heart of Belgrade.

Ocena na stronie TripAdvisor 5.0/5

Connector13240007918 Opinia zatwierdzona w TripAdvisor

Happened to be at Mercure Belgrade Excelsior by chance when a motorbike of my friend broke down on the highway around Belgrade on the way to Iron gate at Danube. Wonderful experience, great service.

Dear Connector13240007918, Thank you so much for sharing your wonderful experience! We are glad that your unexpected stay with us turned into two days of excellent service in the heart of Belgrade. It means a lot to know you enjoyed our hospitality, and we hope to welcome you back again for another great stay! Your Mercure Belgrade Excelsior team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 287 Liczba opinii 9.2/10 Lokalizacja
  • 320 Liczba opinii 8.6/10 Pokój
  • 377 Liczba opinii 9.7/10 Obsługa
  • 9 Liczba opinii 8.5/10 Internet
  • 139 Liczba opinii 8.9/10 Śniadanie
  • 132 Liczba opinii 9.4/10 Czystość
  • 96 Liczba opinii 8/10 Klimat
  • 52 Liczba opinii 8.8/10 Jedzenie

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