Novotel Ulaanbaatar 4 ดาว

ครอบครัว

Dear JLira, Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient and that the room met your expectations. We appreciate your comments about the food and service, and we'll take them into account as we continue to improve our offerings. Should you choose to stay with us again, we'd love to have the opportunity to enhance your experience further. Sincerely Daisy.G Director of Sales and Marketing

Dear Dariodalcani, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our modern facilities, convenient location, and amenities like the gym and pool. It’s especially heartwarming to know that our staff, particularly Caty, made a positive impression on your experience. We'll be sure to pass along your kind words. We hope to welcome you back soon for another great stay! Sincerely Daisy.G Director of Sales and Marketing

Dear MichaelgW8911RK, Thank you for taking the time to share your detailed feedback. We're glad to hear that you found our location convenient and enjoyed the quality of the food served. However, we sincerely apologize for the shortcomings in service you experienced during your visit to our restaurant. Your comments about the front-of-house team are concerning, especially given your extensive experience in the hospitality industry. Rest assured, we take this feedback seriously and will be addressing the issues you mentioned regarding service standards, staff training, and attentiveness. We agree that with the quality of our food, the guest experience should be consistently excellent from start to finish, and we regret that this wasn’t the case for you. We hope to have the opportunity to welcome you back and provide you with a significantly improved dining experience. Sincerely Daisy.G Director of Sales and Marketing

Dear Camuche123 Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your stay at Novotel and that our location, amenities, and service exceeded your expectations. It's wonderful to know that you appreciated the upgrade to a high floor and found our rooms spacious and well-maintained. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff friendly and accommodating. We're also glad to hear that you found our breakfast buffet satisfactory. We strive to offer a variety of delicious options to cater to all tastes, and we're pleased that you enjoyed it. Thank you for choosing Novotel for your stay in Ulaanbaatar, and we hope to have the pleasure of welcoming you back on your next visit to the city. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Warm regards, Daisy.G Director of Sales and Marketing

Dear Tsebug2023, Thank you for taking the time to share your recent dining experience with us. We appreciate your feedback and are grateful for your patronage. We're pleased to hear that you found our buffet offerings decent and that our food replenishment met your expectations. However, we are truly sorry to learn about the issues you encountered with the cleanliness of our tableware and the speed of our service. Providing a clean and efficient dining experience is paramount to us, and we apologize for falling short in these areas. Regarding the incident with our cleaning staff, we extend our sincerest apologies for any discomfort or distress caused to your family. Such behavior is unacceptable and does not align with the standards we uphold. We assure you that we take your concerns seriously, and we will address this matter with our team to ensure it does not happen again in the future. We value your feedback as it helps us identify areas for improvement, and we are committed to delivering a more seamless and enjoyable dining experience for all our guests. If you would be willing to provide further details or discuss your experience in more depth, please feel free to reach out to us directly at +976 90090731 Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back and provide you with the exceptional service and hospitality that we strive to deliver at Novotel Ulaanbaatar. Warm regards, Daisy.G Director of Sales and Marketing