Dear Mr. D. C. G., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. We will certainly investigate who was the housekeeper for both of your rooms and we will send your kind message towards our team member. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Oliver Thomas Managing Director Raffles London at The OWO

Dear Mr V., Thank you very much for taking the time to share such thoughtful feedback following your recent stay at Raffles London at The OWO. I am pleased to read that the hotel felt like a memorable part of your London experience, from its privileged location and historic setting to the elegance of the interiors and the warmth of the team. Your kind comments regarding our arrival colleagues are especially appreciated and will be shared with them. I have also noted your constructive observations regarding the room, restaurant variety and certain aspects of the dining experience. Feedback of this nature is extremely helpful as we continue to refine the details that turn a very good stay into a truly memorable one. Thank you once again for your recommendation. We hope to welcome you back on a future visit to London. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms R. L., Thank you very much for sharing such warm and generous feedback following your stay at Raffles London at The OWO. I am delighted to read that you felt so well looked after and that the kindness of our team made such a lasting impression. Your mention of Eunice, our colleagues at the entrance and the wider lobby team will be shared with great pleasure. It is wonderful to know that you enjoyed so many aspects of the hotel during your visit. Thank you again for your recommendation, and we hope to welcome you back very soon. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr M., Thank you very much for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to read that your experience with us was such an extraordinary one and that the welcome, the room, the facilities, the building itself, the restaurants and bars, and above all the service, all exceeded your expectations. It is especially rewarding to know that your stay proved so memorable. Your kind recognition of Marco, who welcomed you on arrival, as well as the breakfast team, is greatly appreciated and I will be very pleased to share your comments with them. We are very grateful that you chose to stay with us and we very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr B., Thank you for sharing your feedback following your recent stay with us. I am pleased to read that you had an enjoyable experience and that both the service and overall stay met your expectations. We appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. Kind regards, Thomas Olivier Managing Director Raffles London at The OWO

Estimado Sr. Álvarez Hernández, Gracias por tomarse el tiempo de compartir sus comentarios tras su estancia en Raffles London at The OWO. Me complace saber que disfrutó de nuestra ubicación, que encontró el hotel hermoso y que nuestro equipo hizo que se sintiera tan bien atendido durante toda su visita. Agradecemos especialmente su amable mención a nuestros porteros, incluido Iván, y me aseguraré de compartir sus elogios con ellos. Asimismo, le ofrezco mis más sinceras disculpas por las molestias ocasionadas debido a que la calefacción no funcionó como se esperaba durante su estancia. Sus comentarios han sido debidamente tomados en cuenta y compartidos con el equipo de Ingeniería, quien se asegurará de que esta situación no vuelva a repetirse. Le agradecemos nuevamente su recomendación y esperamos tener el placer de darle la bienvenida nuevamente a Raffles London at The OWO en el futuro. Atentamente, Benedict Kershaw Assistant Front Office Manager Raffles London at The OWO

Dear Mr V., Thank you for sharing your feedback following your stay with us here at Raffles London at The OWO. It is a pleasure to read that you found sophistication in every detail; from the comfort of your room to your experiences in our restaurants and bars. I am especially delighted to hear that Alice and Federico contributed so positively to your visit; I will be sure to share your kind words with them, as recognition such as yours means a great deal to our team. We are thrilled that you appreciated the hotel’s commitment to sustainability, which reflects our dedication to thoughtful luxury and genuine care. It would be a pleasure to welcome you back again soon for another exceptional stay at Raffles London at The OWO. Kind regards, Benedict Kershaw. Night Manager & Heritage Ambassador. Raffles London at The OWO.

Dear Mr M. V., Warm greetings from Raffles London at The OWO and thank you very much for your kind words. I am delighted to read that you had such a wonderful stay and that both the service and attention to detail left a strong impression. Your recognition of our team’s warmth and professionalism means a great deal to us, and I will be sure to share your compliments with everyone. It is also a pleasure to know you enjoyed the facilities and found the experience to be of great value. We truly appreciate your loyalty as an ALL Accor Classic member and hope to have the pleasure of welcoming you back to London for another exceptional stay soon. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager Raffles London at The OWO

Estimada Sra. L., Reciba un cordial saludo de parte de Raffles London at The OWO. Le agradezco sinceramente por compartir sus amables comentarios tras su reciente estancia con nosotros. Nos alegra enormemente saber que disfrutó de la ubicación, el alojamiento y la atención de nuestro equipo, y que su experiencia se sintió como un verdadero lujo. Sus palabras son muy valiosas para todo nuestro equipo y nos motivan a seguir ofreciendo momentos memorables a nuestros huéspedes. Será un placer darle nuevamente la bienvenida en un futuro cercano. Con mis más cordiales saludos, Javier Ansotegui Esparza Assistant Front Office Manager Raffles London at The OWO