Grand Mercure Khao Lak Bangsak 5 Sterne

Dear Bernd, Thank you for sharing such detailed and thoughtful feedback with us. I am delighted to know that you and your family had a lovely stay and enjoyed the clean rooms and facilities, daily pool care, natural resort setting, breakfast selection, attentive team, pool access room, and peaceful atmosphere. I also appreciate your constructive comments regarding Green Mango, the pizza, and the value for money. I am sorry these areas did not fully meet expectations, and I will review your feedback with our culinary team as we continue to focus on consistency and quality. Regarding the beach, I am pleased to know the area in front of the hotel was okay, but I am sorry that the wider beach was affected by washed up rubbish. Our team does carry out regular cleaning in front of the resort, and during certain tides and weather conditions, items can unfortunately wash ashore. Your suggestion regarding wider local beach maintenance is a fair one, and I appreciate you sharing it. Thank you again for your recommendation. We hope to have the pleasure of welcoming you and your family back again in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Melanie, Thank you for sharing your wonderful feedback with us. I am delighted to know that your stay was fantastic and that you enjoyed the elegant atmosphere of the hotel, modern room, breakfast selection, and friendly service from our team. Please accept my apologies for the maintenance details you noticed around the pool shower head and pendant lamps. I appreciate you mentioning these points, and I will share them with our engineering team so they can review and address where needed. We are very pleased to know that you will definitely come back, and we hope to have the pleasure of welcoming you again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Thomas, Thank you for sharing your kind feedback with us. I am delighted to know that you enjoyed the resort, our excellent breakfast buffet, and the helpful service from our team. Your kind words about our management and team are truly appreciated, and I will be sure to share your comments with everyone. As your score was 90, I would be very grateful to know what we could improve to make your next stay a full 100. Please feel free to share any further thoughts with me directly at pa… We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Jonas, Thank you for sharing your feedback with us. I am pleased to know that you liked the hotel grounds and found our team friendly. Please accept my apologies that the food by the pool and in the restaurant did not meet your expectations, especially the pizza. This is disappointing to read and not the standard we aim for. I will review your comments with our culinary team and focus on improving consistency across our dining outlets. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for a better experience. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Frank, Thank you for sharing your kind feedback with us. I am pleased to know that you were very satisfied overall and enjoyed our beautiful, well maintained resort, spacious room, covered terrace, breakfast setting, and varied breakfast. It is also wonderful to read your kind comments about our friendly and accommodating team, and I will be sure to share them with everyone. Thank you also for your comments regarding the terrace seating and your suggestion for an additional chair. I appreciate this feedback and will share it with the team as we continue to review the room experience. Please accept my apologies for the disturbance caused by children playing in the pool in front of your terrace. While this can be difficult to control, I understand how it may affect the peaceful atmosphere, and we will continue to monitor the pool access areas to help ensure all guests can enjoy them respectfully. We are very pleased to know that you would book again, and we hope to have the pleasure of welcoming you back for another relaxing stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak