Dear Michaela M. K., Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our resort, breakfast, dining experience, and the warm hospitality of our team. We are also glad you enjoyed our beautiful beach location. We truly appreciate your kind words and hope to welcome you back again soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Burkhard W., Thank you very much for your lovely feedback. We are delighted that you enjoyed our beachfront location, swimming pools, and the warm hospitality of our team. We truly appreciate your kind words and look forward to welcoming you back again soon! Grand Regards, Prince Director of Rooms Grand Mercure Khao Lak Bangsak

Dear Gina, Thank you for your lovely feedback. We are delighted that you enjoyed your stay and felt comfortable and welcomed throughout your holiday. I sincerely apologize for the discomfort caused by the air conditioning, particularly the direct airflow over the bed and the dampness when it was switched off. We understand how this affected an otherwise wonderful experience and will review your concerns with our Engineering team. We truly appreciate your feedback and hope to welcome you back for another relaxing and more comfortable stay in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Frank, Thank you for your wonderful feedback and perfect score. We are delighted that you had a great stay and appreciated the friendly and helpful service from our team. I will be sure to share your kind comments with everyone. We look forward to welcoming you back for another enjoyable stay in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Andreas, Thank you for your wonderful and detailed review. We are delighted that you enjoyed our warm welcome, spacious and comfortable rooms, beautiful gardens, beach, and swimming pools. It is especially rewarding to hear your appreciation of our breakfast selection, dining experiences, and the attentive service from our team. Your special recognition of Film and our Security team means a great deal to us, and I will be sure to share your kind words with everyone. Thank you for your heartfelt recommendation. We look forward to welcoming you back for another memorable holiday in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Jonathan, Thank you for your wonderful review and for spending two weeks with us. We are delighted that you enjoyed our peaceful atmosphere, friendly team, swimming pools, spa, and themed dinner buffets. It is especially rewarding to hear that our resort felt like your little paradise. We are sorry that the air conditioning caused discomfort during your stay and appreciate you bringing this to our attention. We will share your comments with our Engineering team for review. Thank you again for your kind recommendation. We look forward to welcoming you back for another memorable holiday in Khao Lak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Ms G., Thank you for your feedback. We are delighted that you enjoyed our beautiful beach, pool, breakfast, and friendly service. I sincerely apologize for the confusion regarding your pickup time and the luggage collection at departure. I will review this with our Front Office team to ensure better communication and coordination. We appreciate your comments and hope to welcome you back for a smoother and more relaxing stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Louis, Thank you for taking the time to share such thoughtful feedback following your stay with us. It is wonderful to read that your group of five enjoyed such a complete experience, from check-in through to the swim-up rooms, breakfast, restaurants, and bars. Eleven nights is a good amount of time to really settle in and enjoy everything the resort has to offer, and I am pleased to know that you left feeling completely satisfied. Your comments about the tranquil charm and attention to detail are especially appreciated, as these are qualities we work hard to maintain across all areas of the resort. Thank you also for your kind words regarding our location. Bangsak is a quieter and more peaceful stretch of coastline, and it is great to know that this suited your group so well. Thank you again for your excellent score and for recommending us. We hope to have the pleasure of welcoming you and your family back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Janine, Thank you for sharing your lovely review. We are delighted to hear that you and your family felt comfortable throughout your stay and enjoyed our beautiful suite, as well as the friendly service provided by our team. I appreciate your comment regarding the stony section of the beach. Beach conditions can naturally vary depending on tides, currents and seasonal changes. We are fortunate to enjoy a beautiful natural beachfront, and we appreciate your understanding. As an ALL Classic member, we sincerely appreciate your loyalty to Accor and are pleased to know that you would recommend our hotel and the ALL loyalty programme. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you and your family back for another memorable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Marco, Thank you for your perfect rating and wonderful feedback. We are delighted to hear that you enjoyed your family holiday with us and that our pool access room, breakfast selection, beautiful swimming pool and lovely beach all contributed to such an enjoyable stay. It is always rewarding to know that our resort provided everything you needed for a relaxing holiday. Your kind comments are greatly appreciated and will be shared with our team. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you and your family back for another wonderful stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Silke, Thank you for sharing your feedback. We are delighted to hear that you and your family had a wonderful holiday and enjoyed your pool access room, the beautiful grounds, the pool area and the friendly service from our team. I appreciate your comments regarding the firmness of the extra bed, as well as the limited wardrobe and hanging space in the room. Please accept my apologies that these aspects did not fully meet your expectations. We offer different types of extra beds to suit varying preferences, and our team would be happy to discuss the available options with you before a future stay. We also have additional storage available upon request. Your feedback has been shared with the relevant team for review. It is especially pleasing to know that the staff at the Patio Restaurant coffee bar made a positive impression. I will be sure to share your kind recognition with them. Thank you once again for choosing Grand Mercure Khao Lak Bangsak. We hope to have the pleasure of welcoming you and your family back for another enjoyable holiday. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Marcel, Thank you for your perfect rating and for sharing your lovely comments. We are delighted that you enjoyed our beautifully landscaped gardens and felt surrounded by the lush greenery of our resort. It is wonderful to know that the service and atmosphere made such a positive impression on you and your family. Thank you also for mentioning June from the pool bar and our breakfast chef preparing the eggs. I will be sure to share your kind recognition with them. As an ALL Classic member, we sincerely appreciate your loyalty to Accor. Thank you for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you and your family back for another memorable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Andrea, Thank you for your wonderful feedback. We are delighted to hear that you had such a satisfying stay and that you found our hotel wonderful. It is especially lovely to know that you enjoyed your pool access room and found it to be a dream. I will also be sure to share your kind words about our friendly and courteous team with everyone. I sincerely apologize that the WiFi signal at the beach did not meet your expectations. Thank you for bringing this to our attention, as we understand how important reliable connectivity can be throughout the resort. We will share your feedback with our team for review. Thank you again for choosing Grand Mercure Khao Lak Bangsak. We look forward to welcoming you back for another wonderful stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Melanie, Thank you for your kind feedback. We are delighted to hear that you were very satisfied with your stay and enjoyed our beautiful location, accommodation, and dining experiences. It is also lovely to know that a member of our restaurant team made such a positive impression. I will be sure to share your kind words with the team. I sincerely apologize that our all inclusive arrangement did not meet your expectations regarding the departure day. I understand your disappointment at having to pay separately for food and drinks after midday when you have a late flight, particularly when you have experienced different arrangements at other hotels. Thank you for sharing your perspective, and I will share your comments with the team for consideration. We appreciate your feedback and hope to have the pleasure of welcoming you back to Grand Mercure Khao Lak Bangsak for another enjoyable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Gesine, Thank you for sharing your wonderful feedback. We are delighted that Grand Mercure Khao Lak Bangsak provided such an enjoyable start to your Thailand holiday and that everything from check in to check out met your expectations. It is especially rewarding to hear your praise for our breakfast, as well as your comments about the pools, beach, and overall quality of the resort. We are also pleased that you felt comfortable exploring the local area and enjoyed its relaxed atmosphere. We appreciate your observation regarding our peaceful location and understand that guests looking for more variety during a longer stay may wish to explore further around Khao Lak. Thank you again for your kind words. We hope to have the pleasure of welcoming you back on a future Thailand holiday. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Christian, Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you enjoyed our breakfast, cocktails, and the warm hospitality of our team. It is especially rewarding to know that you would recommend our resort to families and found the additional amenities included in our Tropical offer worthwhile. Thank you also for sharing your thoughts on our WiFi connection speed. I apologize that this aspect of your experience did not fully meet your expectations. I will review your feedback with our team as we continue to look for ways to improve our guests’ experience. We also appreciate your recognition of our sustainability efforts, particularly our food waste disposal and linen and towel reuse initiatives. We look forward to welcoming you and your family back to Grand Mercure Khao Lak Bangsak for another wonderful stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Jochen, Thank you for sharing your detailed feedback with us. I am delighted to know that you enjoyed the beautiful resort, your pool access room, and the excellent water quality of our swimming pools. It is especially pleasing to read your wonderful comments about our team. Thank you for recognizing Pop from our culinary team, along with June, Pam, and Annie. Your praise for June, particularly her ability to anticipate your needs and her potential for further development, is very much appreciated. I will personally share your comments with her and the wider team. Please accept my apologies that some breakfast items were not consistently available during your stay. These should be replenished throughout breakfast service, and I will review this with our culinary team. I also appreciate your suggestion regarding a wider selection of fresh fruit. Regarding your comments about menu variety, our à la carte menu currently offers 74 items, providing quite an extensive choice of dishes. During our high season periods, we also introduce buffet dinners to provide additional variety, particularly for guests staying with us for longer periods. Our location in Bangsak offers a quieter and more peaceful beachfront setting than central Khao Lak. For guests wishing to explore the town, we provide a shuttle service several days a week at THB 150 per person return, while private taxis are available at approximately THB 400 per way. Thank you again for your positive score, your loyalty as an ALL Classic member, and your kind recommendation. We are pleased that our team helped make your stay so enjoyable, and we hope to have the pleasure of welcoming you both back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Thomas, Thank you for sharing such kind feedback with us. I am delighted to know that you enjoyed our beachfront location and that our team made such a positive impression with their friendly and helpful service throughout your stay. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Dewar, Thank you for sharing your wonderful feedback. We are delighted that you had a great vacation and that you enjoyed the resort and your overall experience with us. As you rated your stay 90 out of 100, I would be very interested to know what we could improve to make your next visit a 100. Please feel free to share any additional feedback with me directly at pa… We truly appreciate your comments and hope to welcome you back for another enjoyable and relaxing vacation in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak