ママ シェルター プラハ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 632 件のレビュー

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Veletrzni 1502 20, 170 00 プラハ7- ホレショヴィツェ, チェコ共和国

説明

ホテルのその他の情報

  • 素敵で居心地のよいテラス

  • 旧市街から路面電車で 10 分

  • ジャリル・アムール氏によるデザイン

  • カラフルで陽気なデザイン

  • ミーティングルーム 6 室利用可

当ホテルの客室

ホテル所在地

ママ シェルター プラハ

Veletrzni 1502 20
170 00 プラハ7- ホレショヴィツェ
チェコ共和国

GPS:50.102356, 14.431385

電話番号
ファックス +420 225 117 800

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  632 件のレビュー

トリップアドバイザーの評価  4.5/5  433 件のレビュー

2024エクセレンス認証

Wonderful Hotel but...Best Price Guarantee from Accor not applied!

トリップアドバイザーの評価 3.0/5

Adam W トリップアドバイザー認証口コミ

This is a lovely hotel with great staff and beautiful rooms. I booked through my Accor app but found a cheaper price online and applied for their Best Price Guarantee. BEWARE - Accor did not honour the Best Price Guarantee. After asking for and receiving screenshots as per their T & C's Accor does not respond to emails anymore. It seems very shortsighted that Accor are willing to lose a customer over a 30 Euro discount. Nobody like to be ignored.

Great

トリップアドバイザーの評価 5.0/5

Paul C トリップアドバイザー認証口コミ

Despite being quite cheap, its a nice hotel and the rooms are clean and spacious. Staff are very friendly and efficient, and both the reception and restaurant/bar have cool decor, and are a relaxing way to pass some time. Good location too, I'd definitely stay here again

Mama Shelter Prague was a disaster! Absolute chaos

トリップアドバイザーの評価 1.0/5

tomasl652 ファミリー - トリップアドバイザー認証口コミ

We had a reservation for a Family XXL room for 4 people. At the reception, they informed us that they had a “problem” and instead of the Family XXL room, they would give us 2 standard, but connected, rooms. We agreed. Upon opening the rooms, we discovered that both were already occupied by other guests… luckily, they weren’t having an intimate moment… what an embarrassment! 🙈 We went back to the reception, and after 10 minutes, we were given 2 new rooms, but unfortunately, they were unsuitable, as they were rooms for disabled people (shower without glass enclosure, etc.). We returned to the reception, had a beer, and waited for different rooms. Despite both booking.com and the hotel’s website offering standard XL rooms (25m²), the staff at the reception informed us that only small rooms were available, where it was even difficult to open a suitcase. Since it was already midnight, we stayed one night and then moved to another normal 4* hotel. Never again with Mama Shelter. If you really want to enjoy your stay in Prague, definitely avoid this chaos.

Dear tomasl652, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We are aware that there was an error during check-in, and while we always strive to offer flawless service, on rare occasions, mistakes can happen. We truly regret the inconvenience caused. Our reception team did their utmost to find a suitable solution, but due to high occupancy, we were unable to fully meet your expectations at the time. We also hope that our Front Office Manager’s follow-up and efforts to address the situation helped ease any frustration. Your feedback is valuable to us as it helps us continue to improve, and we hope to have the opportunity to welcome you back for the quality experience we strive to deliver. Mama loves you! Tomáš Dikasz Operations Manager

Fabulous

トリップアドバイザーの評価 5.0/5

Ashleigh L Couples - トリップアドバイザー認証口コミ

Absolute 5/5. Beds are so comfortable. Great interior design, lovely views of the city, there was some road works being done during our stay but you would never be able to tell it was so quiet. Shopping centre 5 minute walk away, around a half hour walk to the old town but the walk is definitely worth it

Nice hotel

トリップアドバイザーの評価 4.0/5

david z Couples - トリップアドバイザー認証口コミ

Good hotel a little out of old town but with tram in front that brings you fast to the old town, daily ticket is very cheap. Hotel has a parking and we had nice but small room on 10 floor which gives good view but bathroom is really small but has a good rain shower. Bed is good and only what I really missed is no option to make a coffee in the room which is so normal that I do not understand why there is nothing in the room. Check in and out is simple and breakfast good and tasty maybe can get crowded and due to that gets dirty so that could be improved. Lobby bar is not bad and they have nice Terrasse. Close by is a shopping mall as well.

Dear David, Thank you for your feedback and for choosing our hotel for your stay. We're glad to hear that you found our location convenient with the tram right outside, providing easy access to the old town. It's great that you appreciated our parking facilities and enjoyed the nice view from your room on the 10th floor, despite the small bathroom. We apologize for the inconvenience regarding the lack of coffee-making facilities in the room. We appreciate your feedback about breakfast and will work on improving the cleanliness during peak times to ensure a more enjoyable experience. We're pleased you found our lobby bar and terrace enjoyable, and that the nearby shopping mall added convenience to your stay. Thank you again for your comments, and we hope to welcome you back for another visit soon. Best regards, Daniel FO Mama ♥ You!

との提携 TripAdvisor

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周辺の他の施設

プラハ7- ホレショヴィツェのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。