イビスプラハオールドタウン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,812 件のレビュー

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Na Porici 5, 11000 プラハ, チェコ共和国

説明

ホテルのその他の情報

  • プラハ旧市街の中心部に位置

  • 公共交通機関に近接

  • 全館でご利用いただける無料Wi-Fi

  • 専用駐車場

  • レストラン、ショッピング、アトラクションが徒歩圏内

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ホテル所在地

イビスプラハオールドタウン

Na Porici 5
11000 プラハ
チェコ共和国

GPS:50.088951, 14.43026

電話番号
ファックス +420 266 000 660

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IBIS RESTAURANT

セルフサービスのレストランでは、日替わりで朝食をお楽しみいただけます。温かいビュッフェだけでなく、コールドカット、サラダバー、ホームメイドベーカリーからお好きなものをお選びください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,812 件のレビュー

トリップアドバイザーの評価  4.0/5  4,002 件のレビュー

Stay in Ibis Praha Old town

トリップアドバイザーの評価 5.0/5

Tatyana K Couples - トリップアドバイザー認証口コミ

We checked in on November 8 around 3 pm. The receptionist who checked us in had a trainee to teach but he was so professional that we didn’t notice that he had to teach a trainee. He helped us with parking and was absolutely great. The next day the same guy helped us with restaurant recommendations. Unfortunately name tag is very small and we couldn’t read his name. But please express our great appreciation to him. He has a small beard if it helps.

Dear Tatyana K, Thank you for sharing your positive experience from your stay at Ibis Praha Old Town. We are thrilled to hear about the exceptional service provided by our receptionist during your visit. Your kind words will be shared with the team, especially the staff member who assisted you with parking and restaurant recommendations. We appreciate your feedback regarding the name tag size and will take this into consideration for improvement. We look forward to welcoming you back for another wonderful stay. Warm regards, Katerina Nemcova, Sales Manager

City break

トリップアドバイザーの評価 5.0/5

Paradise45847536816 Couples - トリップアドバイザー認証口コミ

Hotel and room was very clean and warm staff were brilliant couldn’t help us enough breakfast was enjoyable hotel was centrally situated, will definitely be back city was very friendly there is lots of places to visit and lots of walking you need to bring comfortable shoes

Dear Paradise45847536816, thank you for your kind review. We are delighted to hear that you enjoyed our clean rooms, warm staff, and centrally situated hotel. We look forward to welcoming you back soon. Kind regards, Katerina Nemcova, Sales Manager

Drama queen on reception

トリップアドバイザーの評価 4.0/5

Sarah C Friends getaway - トリップアドバイザー認証口コミ

No issues with room or hotel apart from a rude member of staff at check in. I had checked before arriving that I was able to request a fan in my room upon check in. I needed this as I get very hot at night. I was told fans were not supplied. I said I had checked and this was incorrect. In fact I had found the information on Tripadvisor from a customer service representative of the hotel. He then asked me to find the information online to prove fans were available! What a cheek! I was tired after my travels but started hunting around to find the information online which was quite stressful. All the while he was frowning and pulling very strange faces. It was all very odd indeed. He then stated that if all the rooms wanted fans they would have a huge problem. I was lost for words. After much discussion he put in a request to housekeeping and, hey presto, a fan was delivered. Such a drama queen should not be front of house. He gave an awful first impression of an otherwise good hotel.

Dear Sarah C, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during check-in. Rest assured that your comments have been shared with our team for further improvement. We always strive to provide exceptional service, and it is disappointing to hear about the situation you encountered. Please note that we do offer fans upon request, and we appreciate your understanding in this matter. Your comfort is of utmost importance to us, and we will take the necessary steps to ensure such incidents are not repeated. We hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Katerina Nemcova, Sales Manager

Good location but poor quality and rude staff

トリップアドバイザーの評価 2.0/5

TomMelb2024 ファミリー - トリップアドバイザー認証口コミ

I recently stayed at this hotel, expecting the reliable service and quality I’ve experienced at other ibis locations, as I’m an ALL member. Unfortunately, this experience fell far short of that standard. The hotel’s location is convenient, but that’s about the only positive aspect. The rooms were underwhelming, with low-quality bed linens and cushions that felt old and uncomfortable. Even more disappointing was the staff – they were not only unhelpful but outright rude at times. Astonishingly, none of the staff could speak English or any other language besides the local one, which is surprising for a hotel catering to international tourists. I’ve always trusted ibis and its partners to provide a consistent, guest-centered experience, but this was my first truly disappointing stay. I hope management takes note and makes the necessary improvements.

Dear TomMelb2024, Thank you for sharing your experience with us. We are truly sorry to hear that your recent stay did not meet the high standards of service and quality that we aim to provide. We sincerely apologize for any inconvenience caused by the condition of the rooms and the behavior of our staff. Your feedback regarding the bed linens, cushions, and the language proficiency of our team is duly noted, and we will address these areas internally to ensure such issues are rectified. At ibis Praha Old Town, we strive to offer a comfortable and pleasant stay to all our guests, and we regret that we fell short during your visit. We appreciate your loyalty as an ALL member, and we hope to have the opportunity to welcome you back in the future to showcase the true ibis experience. Should you decide to stay with us again, please do not hesitate to reach out to me directly. Warm regards, Katerina Nemcova, Sales Manager

Good location

トリップアドバイザーの評価 4.0/5

MonyLux トリップアドバイザー認証口コミ

Good central location. The hotel is relatively clean and room are comfortable enough . Standard room for an Ibis. The staff is fine and helpful. Towels were missing but they did bring them immediately after my call. Breakfast pretty good with a good variety of choice.

Dear MonyLux, thank you for choosing ibis Praha Old Town. We are delighted to hear you enjoyed our central location, clean rooms, and helpful staff. Your feedback on the breakfast variety is appreciated. We look forward to welcoming you back. Warm regards, Katerina Nemcova, Sales Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,608 件のレビュー 9.7/10 ロケーション
  • 2,126 件のレビュー 5.9/10 客室
  • 1,603 件のレビュー 7.9/10 サービス
  • 35 件のレビュー 8.3/10 インターネット
  • 1,122 件のレビュー 8.2/10 朝食
  • 919 件のレビュー 8/10 清潔さ

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周辺の他の施設

プラハのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。