Mercure Mannheim Am Friedensplatz

Mercure Mannheim Am Friedensplatz 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 454 comentários

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Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Ligação direta à paragem do elétrico A656 mesmo em frente ao hotel

  • WIFI gratuito

  • Parque de estacionamento económico em frente ao hotel com acesso sem barreiras

  • Terraço soalheiro

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Alemanha

GPS:49.478643, 8.493411

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

RESTAURANT

O restaurante convida os hóspedes a desfrutarem de pratos regionais e internacionais. Nos meses mais quentes do ano, os hóspedes podem desfrutar destas iguarias no ambiente tranquilo do terraço adjacente.

As nossas opções de alojamento

Todos os Quartos Standard (Double e Twin) têm ar condicionado, WIFI gratuito até 512 kb, chaleira para fazer café e chá, cofre no quarto, TV de ecrã plano e 1 garrafa de água à chegada

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  454 comentários

Classificação do TripAdvisor  3.5/5  506 comentários

Nothing to recommend and good reasons to avoid…

Nota Tripadvisor 1.0/5

Brucehaven Friends getaway - Avaliação com certificação TripAdvisor

Very disappointing. It’s not easy to find your way in when driving. Very poor signposting. I am an Accor Gold member and had booked two rooms some time earlier. On arrival reception refused to believe I had a booking and basically suggested go away as we are fully booked!!! On providing my booking confirmation it transpired the booking had been entered under another name. I asked about parking charges and was told it was free for guests. We did get the rooms and I asked for the name to be sorted out and was assured it would be done. I asked about welcome drinks and was told this was not available on this booking. I was not upgraded. We tried the restaurant and the simple advice is don’t bother. One of us ordered lemon chicken off the menu and this arrived as a piece of cooked chicken on a plate with nothing else at all not even any sauce. We had not been warned of this. The crowning glory was the following morning on trying to check out. I have to say the receptionist did try very hard. It transpired no names had been altered and the name and country on my gold card had been altered to the same as the rooms had been booked on!! Nine printouts of an invoice were required before a correct one was produced. This process took a little over 50 minutes not welcome when heading off on a long journey and we subsequently missed a visit that had been planned as a result of the delay. To finally cap it all we tried driving out of the car park and found that we now needed to go back and pay for parking!! I will never stay here again.

A sad and unprofessionally run place

Nota Tripadvisor 2.0/5

MarkusW171 Negócios - Avaliação com certificação TripAdvisor

When staying at Accor‘s mid-range Mercure hotel, you probably already have very limited expectations. The Mercure Friedensplatz in Mannheim manages to disappoint even those with relatively low standards. The hotel is in a remote place with very little today in the neighborhood, so think twice to stay there for leisure. The building itself breathes the dullness of the 80s or 90s and most likely has not been renovated since. Carpets and rooms are clearly dated. Talking about the rooms, these are standard and mediocre. No charms, just some bare essentials. Now what made the difference between an expectedly mediocre stay and the poor rating: - at check-in, the receptionist insisted to charge for the full stay instead of putting a block on a credit card, as experienced with many other places - the receptionist was unable to pull any information from my Accor profile, which made the check-in process unnecessarily lengthy - WiFi is unreliable, so do not plan to work there - Parking is available in front of the hotel and is expensive - Hotel staff failed to clean my room after the first night. They cleaned the bathroom (so they were definitely in the room) but did not make the bed. - The hotel bar was closed due to Covid - The vault in the room did not work. As an alternative, I was offered to store valuables in the hotel safe at the reception. That would lead to complicated encounters every time I needed to pick and or return an item (like my laptop - one of the two elevators was out of order, creating a bottle neck to go up and down (especially with elevator capacity limited due to Covid) On the positive side, the place was relatively clean. Whatever brings you to Mannheim (work, leisure etc.) think twice if the Mercure is the right choice for you. It might be a good option if you can get it at a great price or if the location is super convenient for you. In most other cases, take a look around if you can find something better.

Dear MarkusW171 Thank you very much for your review on TripAdvisor from the 25th of April We appreciate your feedback and please accept our honest apology for any inconveniences caused during your stay. We can do it definitely better and we hope to see you again. With best regards i.A. Andreas Wesch Rooms Division Manager

Nice business hotel

Nota Tripadvisor 4.0/5

svenMarch74 Negócios - Avaliação com certificação TripAdvisor

Staff @ check in very friendly and customer focused. Rooms in good conditions, housekeeping is doing a good job. Free WiFi fast and stable enough for HD streaming. Very close to the autobahn, no need to pass the city center of Mannheim .... can be very frustrating during rush hour :-) Just one little point of critique.... Room service slamming the doors .... no chance for a short nap at daytime but I'll definitely come back.

Dear guest, we thank you for choosing our hotel for your stay and your positive comments about it. We are very happy to experience, that you were very satisfied with our services. Best regards, Mercure Hotel Mannheim am Friedensplatz, The Management

Thank you Mr. Robert Cedzidy from the reception

Nota Tripadvisor 4.0/5

jamalouri Famílias - Avaliação com certificação TripAdvisor

Thank you Mr. Robert Cedzidy from the reception for helping find my medications and taking the extra effort to look for it . You helped save my trip .. Breakfast was good .. I enjoyed my stay Thanks again

Dear Guest, we thank you for choosing our hotel for your stay and your positive comments. We are looking forward to welcome you again and to be your host in Mannheim. Best Regards, Mercure Hotel Mannheim am Friedensplatz, The Management

Some pros and cons

Nota Tripadvisor 3.0/5

lizith Couples - Avaliação com certificação TripAdvisor

We spent 3 nights in this hotel and had a somewhat mixed experience. The evening we arrived, the hotel was very full with at least two large groups. This meant that rather than the usual evening menu being available, there was an overpriced buffet, offering few choices as the groups had devoured most of the food. Having said that food was generally good and plentiful, with the menu being available on the following two evenings. The other surprise on our first evening was the fire alarm. Apparently steam from a shower had set the thing off - clearly a problem that needs fixing as we understood this was not the first time it had happened! The hotel itself is situated in the vicinity of two tram stops - one is very close, but with an infrequent service, while the other is a bit of a hike. No problem, but worth being aware. Our room was nothing special, but the location was quiet and everything worked.

Dear guest, we thank you for choosing our hotel for your stay and your positive comments but also for your advices concerning your experiences. That helps us a lot to modify our procedures to improve our services. We would be very happy to welcome you again as our guest in Mannheim. Best Regards, Mercure Hotel Mannheim am Friedensplatz, The Management

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 180 comentários 8.7/10 Localização
  • 454 comentários 5.6/10 Quarto
  • 336 comentários 7.7/10 Serviço
  • 11 comentários 9.1/10 Internet
  • 280 comentários 3.1/10 Limpeza
  • 213 comentários 7.3/10 Pequeno-almoço
  • 108 comentários 3.2/10 Comida
  • 92 comentários 3.3/10 Comodidades

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