Sofitel Barú Cartagena 5 星

客户意见评级 (ALL 评级) 4.7/5 2,167 评论

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KM 7 Sector Cartagena, Departamento Bolivar, Baru, 130017 CARTAGENA, 哥伦比亚

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酒店位置

Sofitel Barú Cartagena

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
哥伦比亚

GPS:10.2557017948, -75.6072289609

电话
传真 +57 605 6411690

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,167 评论

TripAdvisor 评级  4.9/5  1,900 评论

卓越奖 2025

First time - we’ll be back

Tripadvisor 评级 4.0/5

amitv2018 经 TripAdvisor 认证的评论

We enjoyed our stay. The staff was friendly. The babysitter from kids club, Everliss was amazing with our youngest daughter. Our girls enjoyed the kids club Some negatives but I’ll temper my expectations in future… One of our rooms was not ready until 5pm. It took several (3-4) requests to get a fold away bed for our daughter, resulting in a late bedtime. Our biggest issues were the spa and scheduled activities. The spa had poor communication and English. Several attempts via email and phone to confirm our treatments - and a very loud dance or gym class could be heard from treatment room during massage. Poor sound insulation and very disturbing The schedule seemed like a suggestion. We confirmed certain events and activities with staff that never took place, leaving our kids disappointed. This pertained to Cookie decorating and carnival parade which were both on their Christmas brochure and we confirmed with staff ahead of time Poor communication amongst the staff which I feel is a management issue. We got 3 different answers on time a restaurant closed on Christmas Eve from 3 different people and all 3 ended up being incorrect (the food truck, 5, 6, and 10pm but ended up being 7) In end, we understand things come up, I would come back with lower expectations and assume the above would reoccur as we still enjoyed our stay and the property.

Exceptional …

Tripadvisor 评级 5.0/5

marcs430 经 TripAdvisor 认证的评论

I was totally blasted by this hotel. I’m not I’m not going to write about the amenities cause they are exceptional and of another world. I mainly want to stress that every member of the staff that I met was simply extremely friendly and also helpful. This started at the reception with Juan, with the people at the various restaurants and pool, the customer relation representative Lila who simply came to introduce herself and helped me with something. At the magnificent rooftop bar “La Pérgola” I was met and attended to by three smiling and friendly waitresses Hilda, Camila and Veronica. There, the two barmen in charge Jesiel and Juan were exceptional. I was served amazing cocktails and they also made me taste some cocktail bases asking me about my opinion on them (how strong, tastes, sweetness). They like their job and want to bring it to the next level. So in addition to an exceptional location and design, the Sofitel Barú strongly relies on its staff and it’s the way it should be I think. Before visiting the hotel, I was surprised to read how many guests reviews enhanced the staff but after being here, I clearly understand where these reviews came from.

Beautiful property, warm service, exceptional food

Tripadvisor 评级 5.0/5

Angela C 经 TripAdvisor 认证的评论

I stayed at this property while attending a conference and had a very positive experience. The resort is beautiful, peaceful and thoughtfully designed (environmentally conscious). The staff were consistently warm, friendly and attentive. As a foodie, I have to say that it’s clear that there is a strong culinary leadership. Brwakfast selection was exceptional mixing local food and international foods. I tried all the restaurants, room service and even the conference catering was surprisingly exquisite. Although I was there for a conference, the property felt perfect for couple. They have playgrounds for kids but not sure that there are activities attractive for teenagers, it’s a place to relax and would not categorize it as ideal for families. The resort is on an island about 1.5-hour drive from the Cartagena airport but there are boat transfers. I took a speed boat with a group (about 25 mins) which I highly recommend, it was faster and a great way to see the coastline. Just make sure you understand the group vs individual pricing as that seems to be a bit confusing and lacked flexibility. Overall, a wonderful stay with excellent hospitality and food.

First time here, but won’t be the last!!🩷

Tripadvisor 评级 5.0/5

AVS4 经 TripAdvisor 认证的评论

Visited with a friend to celebrate her birthday here for a few days after staying in Cartagena mainland for four days. Beautiful property, extraordinary service and amenities, and the food was amazing. The spa experience was EXCELLENT! Raquel was my therapist and she was absolutely wonderful. I had the Mud Wrap and the “So Delicate” facial treatments. Will definitely be back with my husband so he can experience this tranquil retreat.

Amazing hotel and spa!

Tripadvisor 评级 5.0/5

Freedom798891 经 TripAdvisor 认证的评论

I had an amazing experience at the spa with Laura. I had a facial and detox wrap. Both were excellent. She was very kind and thorough in my treatments. I left feeling relaxed and my skin was radiant. Highly recommend the spa and Laura!!

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其他网络用户评价我们的酒店

  • 453 评论 7.5/10 位置
  • 568 评论 8.6/10 房间
  • 1,676 评论 9/10 服务
  • 743 评论 8.1/10 食物
  • 621 评论 9.3/10 设施
  • 462 评论 9.2/10 沙滩
  • 360 评论 9.4/10 氛围
  • 245 评论 8.3/10 舒适度

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