Sofitel Barú Cartagena 5 星

客户意见评级 (ALL 评级) 4.7/5 2,197 评论

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描述

酒店其他优惠

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我们的客房

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酒店位置

Sofitel Barú Cartagena

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
哥伦比亚

GPS:10.2557017948, -75.6072289609

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,197 评论

TripAdvisor 评级  4.9/5  1,904 评论

卓越奖 2025

Amazing! Beautiful! & Modern!

Tripadvisor 评级 5.0/5

Alyssa W 经 TripAdvisor 认证的评论

Beautiful place to relax! Christian was amazing and had great hospitality and drove us everywhere on the property that we needed to get to! Would definitely recommend this hotel to anyone travelling to Cartagena that’s looking for a beautiful relaxing place.

Excelente servicio , Gran Hotel

Tripadvisor 评级 5.0/5

Carlos M 经 TripAdvisor 认证的评论

Great atmosphere, the best service overall , beautiful location , food top level . Sofitel Baru is a great destination for a gateway vacation

Christmas Treat!

Tripadvisor 评级 5.0/5

Alan S 经 TripAdvisor 认证的评论

We spent six nights at the Sofitel Baru and could easily have stayed for six months. As soon as you enter the lobby, it is an oasis of calm. Our room overlooked the beach and was very comfortable. The aircon worked very well also. The best thing about the hotel is the staff. They go out of their way to look after you. All staff that we encountered were very friendly and very helpful and it is clear that there are a lot of staff in the background making the hotel the gem that it is. We would like to thank Mariana at the concierge desk in particular. She was of great assistance to us in relation to a travel issue we had prior to our arrival which we very much appreciated. She also handled our booking enquiries and organised some trips for us at very short notice. All done with a great smile and great professionalism. The rest of the concierge team were also very helpful. We mainly ate in the main restaurant where the food was very nice, in particular the breakfast buffet. The Christmas Eve buffet was spectacular! There is a standard a la carte menu for lunch and dinner. We were very well looked after by the team there, especially by Juan, Brenda, Ramses and Esteban, but everybody there was very helpful. Mariana and Yannick (hotel manager) gave us great recommendations for the rest of our holiday in Colombia which were gratefully received and very much enjoyed. We would love to return to the Sofitel Baru some day, if you go you will be glad you did.

First time - we’ll be back

Tripadvisor 评级 4.0/5

amitv2018 经 TripAdvisor 认证的评论

We enjoyed our stay. The staff was friendly. The babysitter from kids club, Everliss was amazing with our youngest daughter. Our girls enjoyed the kids club Some negatives but I’ll temper my expectations in future… One of our rooms was not ready until 5pm. It took several (3-4) requests to get a fold away bed for our daughter, resulting in a late bedtime. Our biggest issues were the spa and scheduled activities. The spa had poor communication and English. Several attempts via email and phone to confirm our treatments - and a very loud dance or gym class could be heard from treatment room during massage. Poor sound insulation and very disturbing The schedule seemed like a suggestion. We confirmed certain events and activities with staff that never took place, leaving our kids disappointed. This pertained to Cookie decorating and carnival parade which were both on their Christmas brochure and we confirmed with staff ahead of time Poor communication amongst the staff which I feel is a management issue. We got 3 different answers on time a restaurant closed on Christmas Eve from 3 different people and all 3 ended up being incorrect (the food truck, 5, 6, and 10pm but ended up being 7) In end, we understand things come up, I would come back with lower expectations and assume the above would reoccur as we still enjoyed our stay and the property.

Exceptional …

Tripadvisor 评级 5.0/5

marcs430 经 TripAdvisor 认证的评论

I was totally blasted by this hotel. I’m not I’m not going to write about the amenities cause they are exceptional and of another world. I mainly want to stress that every member of the staff that I met was simply extremely friendly and also helpful. This started at the reception with Juan, with the people at the various restaurants and pool, the customer relation representative Lila who simply came to introduce herself and helped me with something. At the magnificent rooftop bar “La Pérgola” I was met and attended to by three smiling and friendly waitresses Hilda, Camila and Veronica. There, the two barmen in charge Jesiel and Juan were exceptional. I was served amazing cocktails and they also made me taste some cocktail bases asking me about my opinion on them (how strong, tastes, sweetness). They like their job and want to bring it to the next level. So in addition to an exceptional location and design, the Sofitel Barú strongly relies on its staff and it’s the way it should be I think. Before visiting the hotel, I was surprised to read how many guests reviews enhanced the staff but after being here, I clearly understand where these reviews came from.

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其他网络用户评价我们的酒店

  • 465 评论 7.6/10 位置
  • 584 评论 8.5/10 房间
  • 1,730 评论 9.1/10 服务
  • 770 评论 7.8/10 食物
  • 633 评论 9.3/10 设施
  • 469 评论 9.1/10 沙滩
  • 366 评论 9.5/10 氛围
  • 255 评论 8.2/10 舒适度

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