客户意见评级 4.8/5 4,586 评论
Conde Nast Traveler 2018 年度读者之选奖之最佳南美酒店
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 12h00 办理退房手续
经典房，配备 1 张特大床，可欣赏内部景致
高级房，配备 1 张特大床、阳台或露台，可欣赏泳池景观
高级房，配备 2 张单人床、阳台或露台，可欣赏泳池景观
豪华房，配备 1 张特大床，提供管家服务
来自 100% 认证入住过我们酒店客人的评论发现更多
Beautiful property… but !!!
robert n 17/07/2021 经 TripAdvisor 认证的评论
I stayed at Hotel Santa Clara 01/07/21-01/13/21 on the 7th day of my stay I noticed a significant amount of water on the entry floor upon awakening. I notified staff and maintenance was sent to clean up and evaluated the problem. Three days later I came in after the maid had cleaned my room and noticed a small towel on the entry floor in a large pool of water. I tried to step around the water to reach the phone to call staff when I slipped and fell landing on my left hip. Staff was called and sent a doctor to my room who gave me a cortisone injection and pain pills as I was experiencing severe pain in my hip and lower back. I was given a new room and a free massage. Now that I am home and the medication has worn off I am again experiencing considerable pain in my left hip and lower back. No reduction in my bill was offered and no offer to pay for my medical expenses now that I am home.
One of the most beautiful hotel
uszerik 03/03/2021 经 TripAdvisor 认证的评论
This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!
Alberto B 03/12/2020 经 TripAdvisor 认证的评论
The entire staff made our trip extremely memorable! You can find many beautiful hotels, but almost impossible to find this type of service! The concierge took care of all of our dinner reservations (Andres, Marcos, Rafael & team), but our favorite part was spending the day at one of the most beautiful pools in Cartagena, especially being pampered by Alex and the entire pool staff! We can't wait to go back!
Great Hotel and Service
Cartagena07 Couples - 19/01/2020 经 TripAdvisor 认证的评论
This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.
packm24 Couples - 06/01/2020 经 TripAdvisor 认证的评论
located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection
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