Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 198 beoordelingen

Beste prijs
garantie
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 1
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 2
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 3
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 4
Vilovac B B, 71240 SARAJEVO, Bosnië en Herzegovina

Omschrijving

Extras van het hotel

  • Ideaal gelegen op dertig min rijden van veelzijdig Sarajevo.

  • Elegant restaurant met prachtig panoramisch uitzicht op de omringende natuur.

  • Moderne conferentiefaciliteiten met panoramisch uitzicht, ideaal voor speciale gelegenheden.

  • Wandelpaden door de ongerepte natuur met een erkende gids maken uw overnachting onvergetelijk.

  • Bar en restaurant in het pijnboombos naast speeltuin, perfect voor gezinnen.

Onze accommodaties

Hotel locatie

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bosnië en Herzegovina

Gps:43.78833, 18.104839

Telefoon
Fax +387 33 947-199

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

180° RESTAURANT

Ons restaurant met 180° panoramisch uitzicht en een geweldige inrichting is speciaal ontworpen om gasten mee te nemen op een onvergetelijke, culinaire reis met geweldige ervaringen. Het restaurant heeft een terras met spectaculair uitzicht op de bergen.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  198 beoordelingen

TripAdvisor score  4.4/5  111 beoordelingen

Prachtig hotel, nu nog professionele houding van personeel

Tripadvisor-waardering 3.0/5

Lidija v Stellen - Gecertificeerde beoordeling door TripAdvisor

Prachtig hotel, helaas kom je door een muur van sigaretten rook naar binnen. Er stonden zeker 5 medewerkers bij de voordeur van het hotel te roken. Nadat de sigaretten uitgemaakt waren kwamen ze naar binnen om ons bij de receptie te helpen. Ook bij het ontbijt was het personeel drukker met elkaar dan met gasten.

Dear Guest, Thank you for taking the time to share your experience. We’re delighted that you found our hotel beautiful. However, we sincerely apologize for the inconvenience caused by cigarette smoke near the entrance and for any impression that our staff were more focused on each other than on our guests during breakfast. Your feedback is very important to us, and we will address these issues with our team to ensure a better experience for all our guests. We appreciate your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Hotel Management

Avis-klantbeoordeling 4.5/5

Godfried S. Alleen - ALL bevestigde berichten

Fijne kamer en balkon met prachtig uitzicht. Schitterende architectuur. Uitgebreide spijskaart met snelle bediening in restaurant.

Dear Godfried S., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarcin Forest Resort MGallery

Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

Tripadvisor-waardering 1.0/5

Johanna B Gecertificeerde beoordeling door TripAdvisor

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either. In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family. Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain. We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns. We are also concerned about your experience at our sister property and will communicate your feedback to their management team. Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold. Kind regards, Hotel Management

Erg mooi

Avis-klantbeoordeling 4.5/5

Gerrit J. Gezinnen - ALL bevestigde berichten

Prachtige locatie, mooi uitzicht. Goed restaurant a la carte en goed ontbijt. Helaas geen alcohol. Welness is erg goed, mooi zwembad. Gratis parkeren.

Dear Gerrit J. B., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Tarcin Forest Resort MGallery

Goʻooooooooooooooooooooooooooooooo

Tripadvisor-waardering 5.0/5

Mohand A Gezinnen - Gecertificeerde beoordeling door TripAdvisor

First of a very friendly staff, especially Tareq, with a great smile and attitude willingly to assist you with your needs. Also, others like the old guy in the restaurant. If you need to see a fabulous scenery of condensed greenery covered in the morning with fog carpet mesmerizing your sensation, then take your beloved husband and stay there.

Dear guest, Thank you very much for visiting and for the excellent evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome!

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 178 beoordelingen 8.6/10 Locatie
  • 275 beoordelingen 7.9/10 Kamer
  • 312 beoordelingen 8.9/10 Service
  • 5 beoordelingen 9.1/10 Wifi
  • 107 beoordelingen 9.1/10 Ontbijt
  • 104 beoordelingen 7/10 Netheid
  • 103 beoordelingen 8.1/10 Comfort
  • 83 beoordelingen 8.8/10 Sfeer

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Sarajevo

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.