Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 498 reviews

Mercure Alice Springs Resort - Image 1
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Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Our accommodation(s)

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Hotel location

Mercure Alice Springs Resort

34 Stott Terrace

GPS:-23.702813, 133.886296

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  498 reviews

TripAdvisor Rating  4.0/5  1,570 reviews

Don't waste your time.

TripAdvisor rating 3.0/5

57lesley2015 TripAdvisor review

What a terrible start after a 5 hour coach trip. Tried to book into 2 separate rooms (that were pre booked 4 months ago) and told 1 was already occupied by someone else with the same surname. Saw the Mercure paperwork and they had crossed off our name and put someone else's name there. Gave us another key so we went to our new room, opened the door and it was already occupied - so much for safety. Thank goodness the occupants were not in the room, as it could have been very embarrassing for all concerned! Went back to desk, and finally given another key, The young man at the desk did not seem to know what he was doing. Unfortunately it was in Palm Court and next door to the cleaners room. Banging, shouting and laughter early every morning. There was a glass "security" door near our room and it was either being slammed closed all hours of day and night or left open. I am sure management could put a different closing mechanism on this door. Breakfast was a hit and miss but dinners were fine. Funny smell when we first entered the building. Bathrooms very very small and could have been cleaned better. Beds were comfortable. Would not stay at again.

Not up to Accor standard

TripAdvisor rating 3.0/5

HofH999 Friends getaway - TripAdvisor review

It’s dated. Rooms are not in great shape, bathroom especially is in need of update ,door didn’t close. View outside room 210 is of air con boxes. Room is cold. We needed heater on throughout. Door into building closes with a lot of noise. Reception lost our booking. Restaurant was ok

Well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Staff lovely, rooms a little tired, good location, no hot water first night stay but was hot next morning

Hi Julie We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. Apologies that you had no hot water the first night, I'm unsure why but glad that you had it in the morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Ian

Payment charged twice on Mastercard, without response on refund request

TripAdvisor rating 1.0/5

Luc W TripAdvisor review

We stayed 1 night in this hotel, which we paid with my Mastercard during our stay. However, 2 days after we left the hotel charged my Mastercard a second time with the same amount. I've contacted the hotel several times with request to check & refund the double payment without any response from their side.

Comfortable stay to break up camping

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We were pleasantly surprised with how comfortable the bed was and the delicious dinner at the Barra on the Todd Resteraunt. Everything was great about the stay. Good location! The only reason it wasn't a 10/10 is that I kept finding dark long black hairs in the bed and shower, as a blonde person I knew this was mine. Other than this we were happy with our stay and was a nice break from camping/ road tripping around the NT. I did also have to ask for my welcome drink vouchers and wasn't provided to me as soon as I showed my accor card, but just a minor detail

Dear Chloe We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your comments to the housekeeping manager to be addressed with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. regards Ian

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Other web-users rate our hotel

  • 214 reviews 9.2/10 Location
  • 513 reviews 6.7/10 Room
  • 409 reviews 7.1/10 Service
  • 11 reviews 4.7/10 WiFi
  • 254 reviews 7.2/10 Food
  • 219 reviews 4.3/10 Cleanliness
  • 98 reviews 5/10 Value
  • 90 reviews 6.5/10 Breakfast

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