Mercure Alice Springs Resort 4 stars

What a terrible start after a 5 hour coach trip. Tried to book into 2 separate rooms (that were pre booked 4 months ago) and told 1 was already occupied by someone else with the same surname. Saw the Mercure paperwork and they had crossed off our name and put someone else's name there. Gave us another key so we went to our new room, opened the door and it was already occupied - so much for safety. Thank goodness the occupants were not in the room, as it could have been very embarrassing for all concerned! Went back to desk, and finally given another key, The young man at the desk did not seem to know what he was doing. Unfortunately it was in Palm Court and next door to the cleaners room. Banging, shouting and laughter early every morning. There was a glass "security" door near our room and it was either being slammed closed all hours of day and night or left open. I am sure management could put a different closing mechanism on this door. Breakfast was a hit and miss but dinners were fine. Funny smell when we first entered the building. Bathrooms very very small and could have been cleaned better. Beds were comfortable. Would not stay at again.

It’s dated. Rooms are not in great shape, bathroom especially is in need of update ,door didn’t close. View outside room 210 is of air con boxes. Room is cold. We needed heater on throughout. Door into building closes with a lot of noise. Reception lost our booking. Restaurant was ok

Staff lovely, rooms a little tired, good location, no hot water first night stay but was hot next morning

We stayed 1 night in this hotel, which we paid with my Mastercard during our stay. However, 2 days after we left the hotel charged my Mastercard a second time with the same amount. I've contacted the hotel several times with request to check & refund the double payment without any response from their side.

We were pleasantly surprised with how comfortable the bed was and the delicious dinner at the Barra on the Todd Resteraunt. Everything was great about the stay. Good location! The only reason it wasn't a 10/10 is that I kept finding dark long black hairs in the bed and shower, as a blonde person I knew this was mine. Other than this we were happy with our stay and was a nice break from camping/ road tripping around the NT. I did also have to ask for my welcome drink vouchers and wasn't provided to me as soon as I showed my accor card, but just a minor detail