Mercure Alice Springs Resort 4 stars

Was a bit worried after reading some review but it was a delightful surprise. Stayed in ark reside room facing the trees and birds. Clean crispy white bed in spacious room. Room service was limited but lovely. The hotel is central and easy walking distance to the town centre. We had the breakfast - a bit classic/ retro (reminded me of good buffet in the 80s) style scrambled eggs, baked beans , bacon etc with good selected of fruits and breads.

We arrived at our accommodation and were able to access our room without delay. The room was tidy and very spacious. Unfortunately the musky smell in the corridor and then in our room was very foul and overpowering. Fortunately my wife had some smellies which she sprinkled over the carpet which helped to dissipate the foul odour. We had dinner in the restaurant and the food was great but expensive $98 for three entre and a glass of lime lemon and bitters

Nice restaurant and staffs working there. Very attentive and alerted team who took very good care of you. We went for dining during dinner , place was full but less staffs though team led by Anil were very courteous and helpful in providing everything we requested, they did good recommendations as well. We loved their kangaroo and scotch fillet. Surely try back again when we come back.

We had a great time at this resort. Room was spacious and in good condition. Their poolside restaurant and bar is amazing. It has got excellent team, lady in the bar forgot name makes excellent drink. Our 3 days dinner was superb, we loved staffs good attitude and friendly service. Anil was excellent in exceeding out dining experience.

What a terrible start after a 5 hour coach trip. Tried to book into 2 separate rooms (that were pre booked 4 months ago) and told 1 was already occupied by someone else with the same surname. Saw the Mercure paperwork and they had crossed off our name and put someone else's name there. Gave us another key so we went to our new room, opened the door and it was already occupied - so much for safety. Thank goodness the occupants were not in the room, as it could have been very embarrassing for all concerned! Went back to desk, and finally given another key, The young man at the desk did not seem to know what he was doing. Unfortunately it was in Palm Court and next door to the cleaners room. Banging, shouting and laughter early every morning. There was a glass "security" door near our room and it was either being slammed closed all hours of day and night or left open. I am sure management could put a different closing mechanism on this door. Breakfast was a hit and miss but dinners were fine. Funny smell when we first entered the building. Bathrooms very very small and could have been cleaned better. Beds were comfortable. Would not stay at again.