Mercure Alice Springs Resort

Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 110 reviews

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Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Our accommodation(s)

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  110 reviews

TripAdvisor Rating  4.0/5  1,547 reviews

Good Stay

Customer review rating 5.0/5

D. R. Solo - Confirmed reviews ALL

I had a great stay, your staff were wonderful and such a nice location.

Great Location, walking distance into town. great amenities.

Customer review rating 5.0/5

Norma Couples - Confirmed reviews ALL

Reception staff very pleasant and helpful, were very knowledgeable of the area and happy to assist us with our questions. Our room was located in a quiet area, very clean and tidy.

Quick check-in

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Arrived late morning and rooms were already ready. Check-in clerk was friendly and helpful providing information about the hotel and facilities. We ate lunch and dinner at the hotel and enjoyed the offering. Checking out was, however, a nightmare. The hotel systems didn’t seem to work well and it took over half an hour to ensure all was in order. Surely this could have been better. While we received our drink vouchers, we did not receive a bottle of water as usual as a high status Accor plus member.

A good three day stay overal

Customer review rating 4.0/5

Tony Business - Confirmed reviews ALL

The booking through Accor and the front of office serving staff on my arrival were both excellent. There was a 30 minute wait as a fire alarm was sounding when I drove into the premises in the mid afternoon. They were evacuating people from the premises while waiting for the fire brigade to arrive - evidently a false alarm. It took time for the front of house systems to reboot also. They handled people well under the circumstances. a big tick. Perhaps as a result of the evacuation alarm, my room was not supplied with bath towels. Reception rectified quickly when told. Room was not serviced for the three days - possibly the policy, or perhaps through staff shortages. The room was comfortable and clean. The block out drapes need extra hooks. Prefer the desk chair not have arms as its, both restrictive and require pushing back on carpet. I booked an extra room for a friend for one night, early on Sunday. I was informed the room would be delayed until after 4 pm due to staffing issues. The reception staff were excellent again when we arrived at 6 pm, but the room was not available yet. They offered us drinks and adjusted night rate. We enjoyed the service and food for dinner at the Barra on Todd Restaurant. The second room was then ready. The reception staff were excellent and assisted my guest to her room.

Staff shortage impacts stay

Customer review rating 3.5/5

Leonie Couples - Confirmed reviews ALL

Our room was not ready until 5:30pm. Staff were fantastic. Dinner was delightful.

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Other web-users rate our hotel

  • 77 reviews 9.2/10 Location
  • 163 reviews 6.6/10 Room
  • 139 reviews 6.6/10 Service
  • 79 reviews 8/10 Food
  • 54 reviews 4.7/10 Cleanliness
  • 27 reviews 3.9/10 Value
  • 17 reviews 6.7/10 Breakfast

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