Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 838 reviews

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Mercure Alice Springs Resort - Image 1
Mercure Alice Springs Resort - Image 2
Mercure Alice Springs Resort - Image 3
Mercure Alice Springs Resort - Image 4
34 Stott Terrace, 0870 ALICE SPRINGS, Australia

Description

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room with 1 Double and 1 Single Bed

Photo out of - Standard Twin Room with 1 Double and 1 Single Bed

Recently refurbished, the Standard Twin room features a double and single bed, modern ensuite, work desk, flat screen TV, free WiFi, tea and coffee making facilities, room service and opens onto a central garden courtyard.

  • Views:

    Courtyard View or Garden View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
  • Views: Courtyard View or Garden View
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade to a Deluxe room, 34sqm designed for space, comfort and relaxation. Featuring a king bed, sofa, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.

  • Views:

    Garden View or River side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade to a Deluxe Twin room designed for space, comfort and relaxation. Featuring two queen beds, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.

  • Views:

    Garden View or River side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Telephone
Fax +61 8 8953 0995
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • ASP Additional charge
  • ASP AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 139 rooms
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • 139 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English
  • Japanese
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Children Additional charge
  • Room service Additional charge
  • Buffet Additional charge
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

5 Meeting rooms

Well-being

Mercure Alice Springs Resort

  • Outside

Cardio room

  • On site

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • On site
  • Outdoor parking
  • Private

BARRA ON TODD RESTAURANT AND BAR

Photo out of - BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Cooking style
International
Chef name
Kritkamon Pethsri
Classifications & labels
2017
Capacity
120
Accessibility
Accessible service
34 Stott Terrace, 0870 Alice Springs, Australia
Telephone +61 8 8952 3523
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Daily buffet breakfast available at Barra on Todd Restaurant and Bar at the Mercure Alice Springs Resort.

The Resort is an excellent base for the active traveller with local walking, running and mountain bike tracks on your doorstep, a pool and various sporting facilities nearby. The cardio room on the first floor of Palm Court is open from 6am to 8pm daily.

The Gumtree Room is a beautiful venue for weddings and events, seating up to 110 banquet guests with a range of catering options. The poolside view, abundance of natural light, gardens and gumtrees provide a spectacular backdrop for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  838 reviews

Customer review rating 5.0/5

Xiang N. W. Couples - Confirmed reviews ALL

Dear Xiang N. W., Thank you for sharing your feedback regarding your recent stay at the Mercure Alice Springs Resort. We are pleased to hear that your check-in experience was significantly improved and that our new Operations Manager, Khalid, provided you with a warm welcome. Our team strives to ensure that every guest feels valued, and it is gratifying to know that this was reflected during your visit. Your continued support is greatly appreciated, and we look forward to welcoming you back in the future. regards Ian

Customer review rating 5.0/5

Geoffrey C. Couples - Confirmed reviews ALL

Dear Geoffrey Thank you for sharing your delightful experience at Mercure Alice Springs Resort. We are pleased to hear that you found our reception welcoming and appreciated the amenities provided to our Accor members. It is wonderful to know that your room met your expectations and that you enjoyed the dining options available at our restaurant. We value your feedback regarding the wine list and will take it into consideration as we continuously strive to enhance our offerings. Your positive remarks about the check-out process and the overall security of our property are greatly appreciated. We look forward to welcoming you back in the future. regards Ian

Customer review rating 5.0/5

Wright C. L. Business - Confirmed reviews ALL

Dear C. Thank you for your kind words regarding our accommodating staff and the quality of your room. We are delighted to hear that you consider us the best place in Alice Springs. Your satisfaction is our priority, and we look forward to welcoming you back. regards Ian

Customer review rating 4.0/5

Sharon B. Families - Confirmed reviews ALL

Dear Sharon Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found your overnight stop comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Safe travels. regards Ian

Customer review rating 5.0/5

Gary F. Couples - Confirmed reviews ALL

Dear Gary Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our staff made a positive impression. We appreciate your comments about the room conditions and will certainly consider them as we strive to enhance our guests' experiences. We wish you safe travels and look forward to being able to welcome you back again in the future. regards Ian

Dear Xiang N. W., Thank you for sharing your feedback regarding your recent stay at the Mercure Alice Springs Resort. We are pleased to hear that your check-in experience was significantly improved and that our new Operations Manager, Khalid, provided you with a warm welcome. Our team strives to ensure that every guest feels valued, and it is gratifying to know that this was reflected during your visit. Your continued support is greatly appreciated, and we look forward to welcoming you back in the future. regards Ian

Customer review rating 5.0/5

Geoffrey C. Couples - Confirmed reviews ALL

Fantastic 3 night stay, our first in Alice. Reception was really welcoming on arrival and we appreciated the Accor member amenities. Our room was really great, nice size, well appointed, with great AC. We enjoyed an evening drink on the balcony as the temperature dropped a little. The restaurant was good for breakfast and great for dinner. The wine list could be improved a little. Check out was fast and simple. We enjoyed our stay at this secure property.

Dear Geoffrey Thank you for sharing your delightful experience at Mercure Alice Springs Resort. We are pleased to hear that you found our reception welcoming and appreciated the amenities provided to our Accor members. It is wonderful to know that your room met your expectations and that you enjoyed the dining options available at our restaurant. We value your feedback regarding the wine list and will take it into consideration as we continuously strive to enhance our offerings. Your positive remarks about the check-out process and the overall security of our property are greatly appreciated. We look forward to welcoming you back in the future. regards Ian

Customer review rating 5.0/5

Wright C. L. Business - Confirmed reviews ALL

Always very accommodating staff and the room is perfect.

Dear C. Thank you for your kind words regarding our accommodating staff and the quality of your room. We are delighted to hear that you consider us the best place in Alice Springs. Your satisfaction is our priority, and we look forward to welcoming you back. regards Ian

Customer review rating 4.0/5

Sharon B. Families - Confirmed reviews ALL

Comfortable overnight stop

Dear Sharon Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found your overnight stop comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Safe travels. regards Ian

Customer review rating 5.0/5

Gary F. Couples - Confirmed reviews ALL

Original room was tired and abit dated we upgraded to get a better room

Dear Gary Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our staff made a positive impression. We appreciate your comments about the room conditions and will certainly consider them as we strive to enhance our guests' experiences. We wish you safe travels and look forward to being able to welcome you back again in the future. regards Ian

Customer review rating 0.5/5

Godfrey S. Business - Confirmed reviews ALL

I accidentally left my toiletry bag, containing medication I require, in my room on checking out. Six days have passed and staff have yet to mail to me, nobody appears to be able to take any responsibility to do this because of staff shortages. This was the explanation provided by housekeeping today. I provided all the required information to have this returned on the day I checked out.

Thank you for sharing your concerns regarding your recent experience at our resort. I sincerely apologise for the inconvenience caused by the delay in returning your toiletry bag. We understand the importance of personal items, especially medication, and regret any distress this may have caused you. Your toiletry bag was posted yesterday and once again I apologise for the delay. Your feedback is invaluable, and I assure you that we take such matters seriously. Thank you for your understanding. regards Ian

Customer review rating 5.0/5

Andrew C. Business - Confirmed reviews ALL

Friendly staff very helpful

Dear Andrew Thank you for your very kind feedback regarding our staff. We are pleased to hear that you found them helpful and friendly. Your positive remarks are greatly appreciated and will be shared with our team. We look forward to the opportunity of welcoming you back in the future. regards Ian

Customer review rating 3.5/5

Jolanta F. Couples - Confirmed reviews ALL

Mercure Alice Springs is a short walk into town & not far from the Royal Flying Doctors Museum

Dear Jolanta Thank you for your feedback. We are pleased to hear that you appreciated our location and found your stay comfortable. Your comments are valuable to us as we continually strive to enhance our guests' experiences. We wish you safe travels. Best regards, Mercure Alice Springs Resort

Customer review rating 4.0/5

Frank P. Families - Confirmed reviews ALL

Big space to move around nice outdoor verandah. Good security. Need more car parking

Dear P., Thank you for your kind feedback regarding the views and outdoor space at Mercure Alice Springs Resort. We wish you safe travels and look forward to being able to welcome you back again in the future. regards Ian

Customer review rating 3.5/5

Richard N. Couples - Confirmed reviews ALL

Good location about 7minute walk to the town center and next to the Todd River. The breakfast was quite good and the room was comfortable. The double bed was a bit small for 2 adults. The room had a nice modern ensuite. The front desk staff were very friendly and helpful.

Dear Richard Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, breakfast, and the comfort of your room. However, we regret to learn that the size of the double bed did not meet your expectations, we do have rooms with larger beds. Our team strives to provide a welcoming atmosphere, and we are glad that you found our front desk staff friendly and helpful. Your comments are valuable to us as we continue to enhance our guest experience. regards Ian

Customer review rating 2.0/5

M. M. S. Business - Confirmed reviews ALL

Problems with the reservation and the sheets were stained

Dear M. Thank you for sharing your feedback. I regret to hear about the issues you encountered with your reservation and the condition of the linens. We strive to provide a comfortable experience for our guests, and your comments are valuable for our continuous improvement. We wish you safe travels regards Ian

Customer review rating 4.0/5

Anne B. Solo - Confirmed reviews ALL

I was in room 232 right beside and opposite the service rooms. There was a noise that repeated all night for about 10 seconds every 20 minutes or so. I wore earplugs so I could sleep. Otherwise it is a solid hotel and I enjoy staying here, just not in that room.

Dear Anne Thank you for your feedback regarding your recent stay in room 232. We are pleased to hear that you enjoyed your overall experience at our hotel. However, we apologise for the disturbance caused by the noise from the housekeeping office and storage room, I'm unsure what that may be as there are no mechanical services in those rooms, but we will investigate. We appreciate your understanding and look forward to welcoming you back to a more suitable room in the future. regards Ian

Customer review rating 3.0/5

Patrick M. Business - Confirmed reviews ALL

I’ve stayed at Mercure a few times recently and it just didn’t seem as good as previously. No recognition for Accor status - not even a water.

Dear Patrick Thank you for sharing your feedback regarding your recent stay. We value our loyal guests and are disappointed to hear that you did not receive the recognition you expected during your visit, this will be brought up with the front office team. Your comments will be taken into consideration as we strive to enhance our guest experiences. Thank you once again and we look forward to being able to welcome you back again soon. regards Ian

Customer review rating 4.0/5

Shirley R. Couples - Confirmed reviews ALL

Large rooms. Fans would be good as the air con. didn't appear to have gas in it.

Dear Shirley Thank you for your feedback. We are pleased to hear that you appreciated our location and the spaciousness of our rooms. We wish you safe travels and look forward to being able to welcome you back again in the future. regards Ian

Customer review rating 5.0/5

Chloe C. Solo - Confirmed reviews ALL

Great room. Very comfortable and worth the price. Secure location and had all amenities. Only downside was it’s not soundproof so you could hear slamming doors and people walking upstairs. Also the wifi was intermittent but not a huge issue. Room was clean and tidy.

Dear Chloe Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and appreciated our location and amenities. We acknowledge your concerns about noise and the wifi connectivity, and we appreciate your understanding. We wish you safe travels. regards Ian

Customer review rating 3.5/5

Huei-yen S. Couples - Confirmed reviews ALL

The room was very comfortable and nice Had dinner there, could see all the staff is inexperienced included bartender/barista The front desk staff were cold

Dear Huei-Yen S., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and the comfort of our beds. However, we regret to learn about your experience with our staff's service, as we strive for excellence in guest interactions. We look forward to being able to welcome you back in the future for a more positive experience. regards Ian

Customer review rating 4.5/5

Brett R. Business - Confirmed reviews ALL

Great staff, great food and nice accom

Dear Brett Thank you for your positive feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our staff, food, and accommodations. Your kind words motivate us to maintain our high standards. Thank you for your loyalty and we look forward to being able to welcome you back again soon. regards Ian

Customer review rating 0.5/5

Mum Y. W. Friends - Confirmed reviews ALL

I have booked a stay in Mercure Alice Spring Resort using 4000 points + AUD40++. And this should already be the total that I should pay. When i checked out, the receptionist insist me to pay. I felt weird. I didn't pay. But later when I got back to the hotel on the same day to continue my stay, the manager insisted me to pay. In order not to make a "big hooha", I decided to pay and later on fight for my rights as I am on a holiday tour with others. I wrote to accor, and they mentioned my card was not charged during booking and I need to make payment during check out. But when i relooked into my booking, it is aud 179++ total minus 4000 points minus the aud40++ that I have paid during booking and it equals to i do not need to pay anything during check out. I have checked my credit card statement, usd40++ already being paid. 179++ minus 40++, the remaining equals to my 4000 redeemed points. But Mercure Alice Spring Resort made me paid the remaining. Hence, I replied to Accor regarding the above math calculations and I did not get any reply on it. I have been waiting for the reply for 2 days. I hope with this comment, I will get a prompt reply no matter of I have misunderstood or hotel staff has misunderstood, I only want an explanation. I have always been staying at Accor hotels (for years) and always my favourite. However, this recent experience was quite a disappointment A loyal customer who is only looking for explanation Thank you for your kind understanding

Dear Mum Y. W., Thank you for sharing your experience regarding your recent stay at Mercure Alice Springs Resort. I sincerely apologise for the confusion you experienced with the billing process during your checkout. We understand how important clear communication is, especially when it comes to financial transactions, and I regret that we fell short in this instance. I appreciate your loyalty to Accor hotels and your desire for clarification on the charges. It is concerning to hear that you have not received a timely response from our customer service team. I believe you have now had communication with the team and the matter is being sorted. Thank you once again for your comments. We hope to provide you with a better experience on your next visit. Best regards, Mercure Alice Springs Resort

Customer review rating 4.5/5

Melanie W. Friends - Confirmed reviews ALL

Helpful staff, adequate facilities. Dinner delicious.

Dear Melanie Thank you for your kind words about our staff and the dining experience. We are pleased to hear that you found our facilities satisfactory. Your feedback is greatly appreciated, and we hope to welcome you back in the future. regards Ian

Customer review rating 4.0/5

Phillip G. Couples - Confirmed reviews ALL

Convenient location with pickup for conference at Alice Springs Convention Centre. Enjoyed daily breakfast and dined twice for evening meal.

Dear Phillip Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our convenient location, enjoyed the daily breakfast, and had pleasant dining experiences. We hope the conference went well. We look forward to welcoming you back in the future. regards Ian

Other web-users rate our hotel

  • 327 reviews 9.3/10 Location
  • 707 reviews 6.6/10 Room
  • 575 reviews 7.4/10 Service
  • 24 reviews 4.5/10 WiFi
  • 325 reviews 6.9/10 Food
  • 283 reviews 4.1/10 Cleanliness
  • 157 reviews 6.4/10 Breakfast
  • 123 reviews 5.6/10 Value

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