Mercure Alice Springs Resort 4 stars

I am an Accor plus silver member - Staff were lovely and did their best. Unfortunately from the minute we checked in little disappointments started but continued through the whole 5 days. Room we were allocated firstly, someone was still occupying the room so we then agreed upon an “easy access room” As it was available. The bathroom was not very appealing condition but it still did the job. Over the time especially the last days we had to go to reception to ask for toilet paper, shampoo etc even though the room had been made up and cleaned. The coffee cups etc were also not replaced ,cleaned or topped up in last days. Minor issue not a big deal just disappointing. The pool was excellent and very clean which we used a few times which was great. On our first night dinner while a little expensive, food was awesome. We only had breakfast on one occasion as I thought the quality, selection was very basic for the price. Our second dinner on our last night again was very good except 1 meal curried barramundi (can’t remember exact name) was very ordinary in it definitely appeared only one side (fillet) off fish was present buried beneath way too much potato. This was escalated to the chef. We were assured it was right but offered free deserts as a replacement. Upon paying the bill only one desert was free and 2nd wasn’t, even though we only had desert due to the offer to smooth things over. I wasn’t going to argue. Upon checkout we didn’t get our 2 for 1 breakfast as it appeared $25 ea with a discount of $6.25 each not. Again not a huge deal and I didn’t challenge but these are some of the reasons I am a paying member and expecting these discounts. Location was excellent with plenty of parking and again staff were very friendly and accommodating. We are possibly back late July, not sure if I will stay again or somewhere else.

Stayed one night, check in good, room nice size, pool was great, bar and resturant good. Went up to Ayers Rock for 1 night so just took overnight bag and hotel looked after the rest of our luggage. Stayed another night, in different room, good size, didn't seem as clean , no extra pillows. Would stay again .

Fabulous, however more control required at entry/exit points to dining/bar lounge areas to eliminate the flies

The room was great supply of beer that i like was non existent (even after speaking with 2 managers )all the chairs around pool area where allways full of dust and dirt your pool bar was never open you only had 2 small umbrellas for shade that where allways taken by day guests (so no shade till after 4pm in 45 degree heat )glass panels around pool allways dirty and no pool towels supplied for several days. On the other hand after discussions with your manager emma she said she look in to it , i still could not buy a corona while we stayed there, 3 days before leaving the poolglass was cleaned ,2 days before departure 2 more umbrellas where installed and what a suprise the morning we left someone even got all the dust of the restaurant chairs around pool before i forget your reception staff was great

The staff were so friendly and welcoming. The hotel was spotlessly clean and our overall experience was really good. We would love to come back.

Front desk staff were very helpful and quick to accommodate and give excellent service.

Staff are fantastic enjoy the laid back atmosphere. Location is close to town and it is a quiet location.The pool is a great social area. Restaurant is busy and efficient. Food is good value for money

Comfortable and clean and nice

Ver friendly staff, the room was really clean and comfortable.

The stay was comfortable and food and beverage better than expected.

It was nice just to chillaxe and enjoy the pool

This was for a conference room booking not accommodation.

Fantastic location, fantastic accomodation

Very clean , and tidy room, lovely place for dinner which was extremely delicious. Great breakfast in the morning and the lunch pack was wonderful.

Check in was lovely and Tara was wonderful. We lost power on one of the nights because of power trip, however nothing was done the whole night or the next morning about it. We were attending a friend's citizenship ceremony in the morning so it was very important for us to get ready and leave early. I had breakfast included for 2 mornings. When I checked with front desk staff about the possibility of having in room breakfast (I mentioned I was happy to pay for the tray charge). However I was told "it is not fair on other guests if we offer you in room service, is it"?. Being Accor staff ourselves, we were quite taken aback and decided not to argue further.