Mercure Alice Springs Resort 4 stars

Check in was swift, welcoming and informative given the COVID-19 restrictions. My room was great, spacious, comfortable and well-appointed. I liked the added security of access in the Palm Court building. Free Wi-Fi was quick but there wasn't a lot of hotel guests. Due to COVID-19 restrictions, the restaurant, bar and pool are not currently open. I was told room service was still available. Being an Accor member, I would normally have dined in the restaurant and received a significant discount on the meal, however this was not permitted for room service (usual) but no quarter given under the circumstances except for no delivery charge. I order the kangaroo damper for dinner and was quite surprised to have it arrive in a plastic carry bag, polystyrene foam box and wooden cutlery. Takeaway at room service prices. The meal itself was very disappointing. The damper was like poor undercooked pastry and the kangaroo, camenbert filling was dry and tasteless - and I do like kangaroo usually. So in a nutshell, staff great, room great, location very good but my dining experience was very disappointing and usually the food is of a very high standard when served in the restaurant.

it was noted by our whole group how the standard in general at the mecure has gone down. things that added to this was stains in the rooms, poor room service quality, menu not changing in two years, no mini bar

Room was acceptable, pool was nice, but the 10am check out time is far too early, I have never heard of a hotel having such a silly check out time

Very comfortable rooms. Friendly staff and loved the Australian designed jewellery.

Hi, Thank you for the opportunity to let you know about our recent stay. The reception staff were very helpful & pleasant on checking in & out. It was good you helped us with the shuttle to the airport & the driver was very chatty & helpful. We only had a one night stay, so can only comment on that night. There was a lot of loud noise in the hallway around the rooms, in the evening & later at night, which was a little disturbing. Didn’t particularly like the dark hall leading to the rooms. The bathroom was rather small with the toilet in a very bad place behind the door, especially for people with long legs. Thanks, Peter W.

My experience with Mercure was amazing the reception stuff were so friendly and very helpful. The hotel itself is beautiful and it the location was perfect for me.

We came up for an 18th. We took a 5 minute walk into the Mall & was also able to walk 15 minutes to where the party was held. The rooms were very comfortable, would stay again if we come to Alice Springs.

Professional service; pleasant and helpful staff; high standard of room maintenance and presentation.

Room was great, obviously a water issue overnight so woken up at 4am with a constant dripping of water. Roof leaking outside of room and water coming in over door until check out. That led to no hot water for shower.

Enjoyable relaxing stay would recommend

Good location. Comfortable, spacious room. Good restaurant. Good price.

Quiet large hotel with a nice large pool area.

We enjoyed our stay at the Mercure Alice Springs. The service and food were great and the location was good.

It was only a one night stay, but I have been there before and enjoyed it so chose Mercure again.

Nice place to stay, modern, good food and facilities - however the staff were not very helpful, my room key didn’t work 4 times, they didn’t know if they had cable television’s, my points were not loaded too Accor.