Mercure Alice Springs Resort 4 stars

TripAdvisor rating 4.0/5 1,517 reviews
Mercure Alice Springs Resort
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+ 20 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ASP AIRPORTPaying
  • Late Check OutPaying
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870
alice springs
australia

Tel: +61889514545

Fax: (+61)8/89530995

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    ASP AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    A SRRINGS TRAIN STN At 2km / 1.24 miles

GPS :-23.702813, 133.886296

Our accommodations

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Standard Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Views: Courtyard side, Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Standard Twin Room with 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Mountain view, Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Twin Room with 2 Double Sized Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Garden side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views

  • Max. number of persons: 2
  • Area: From 34
  • Views: Garden side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views

  • Max. number of persons: 4
  • Area: From 34
  • Views: Garden side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

BARRA ON TODD RESTAURANT AND BAR

Type of cuisine: International

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARRA BAR

Photo non contractuelle / Strictly non binding

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 345

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,235 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,517 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Alison K. Business - 23/01/2020 Confirmed reviews ALL

Nice tidy room, clean. Small cockroaches in the bathroom on floors, walls. Multiple surcharges.

Quiet and convenient.

Customer review rating 4.3/5

Anonymous Families - 22/01/2020 Confirmed reviews ALL

Comfortable bed and pillows. Quiet room. Nice grounds. Very poorly designed bathroom. Not enough bench space in bathroom so had to put toiletries on floor. Taps for shower at back of recess so got wet turning on the taps. Only one towel rail and it was placed very close to the wall so difficult to put towel on it. Almost impossible to effectively regulate the hot water in the shower. The water would become scalding and then it was very difficult to make it cooler by either turning on more cold water or reducing hot water supply. Also the bathroom light situated on the outside wall means that in a shared room, it is likely that that anyone going to the toilet in the night will disturb the other occupant. This feature would potentially be very dangerous for children. A separate light needed in tea/coffee making nook.

lovely staff great stay

Customer review rating 4.3/5

Rachael Couples - 21/01/2020 Confirmed reviews ALL

as above will be back in 12weeks

Great Stay!

Customer review rating 4.3/5

Carly O. Families - 20/01/2020 Confirmed reviews ALL

We had a great time at the Mercure Alice Springs, especially the kids. Nothing was too much to ask for and the Staff were all friendly and very accommodating. Thank you!

a pleasant stay with all the facilities we needed

Customer review rating 4.3/5

Jenny Families - 19/01/2020 Confirmed reviews ALL

All the staff were friendly and helpful. We enjoyed the pool and the facilities on site ie: the bar for a drink by the pool, the laundry facilities (as we stayed for a week) Housekeeping respected our privacy and we were able to access clean linen from housekeepers as needed. The Resort was close to the town centre and we used the walking paths to get there easily The shuttle bus that collected me for the trip to the airport was super convenient but a bit dirty inside ( emu tours) The stay at the Resort suited our needs

Pleasant but could have been better

Customer review rating 4.3/5

Gary Couples - 17/01/2020 Confirmed reviews ALL

I am an Accor plus silver member - Staff were lovely and did their best. Unfortunately from the minute we checked in little disappointments started but continued through the whole 5 days. Room we were allocated firstly, someone was still occupying the room so we then agreed upon an “easy access room” As it was available. The bathroom was not very appealing condition but it still did the job. Over the time especially the last days we had to go to reception to ask for toilet paper, shampoo etc even though the room had been made up and cleaned. The coffee cups etc were also not replaced ,cleaned or topped up in last days. Minor issue not a big deal just disappointing. The pool was excellent and very clean which we used a few times which was great. On our first night dinner while a little expensive, food was awesome. We only had breakfast on one occasion as I thought the quality, selection was very basic for the price. Our second dinner on our last night again was very good except 1 meal curried barramundi (can’t remember exact name) was very ordinary in it definitely appeared only one side (fillet) off fish was present buried beneath way too much potato. This was escalated to the chef. We were assured it was right but offered free deserts as a replacement. Upon paying the bill only one desert was free and 2nd wasn’t, even though we only had desert due to the offer to smooth things over. I wasn’t going to argue. Upon checkout we didn’t get our 2 for 1 breakfast as it appeared $25 ea with a discount of $6.25 each not. Again not a huge deal and I didn’t challenge but these are some of the reasons I am a paying member and expecting these discounts. Location was excellent with plenty of parking and again staff were very friendly and accommodating. We are possibly back late July, not sure if I will stay again or somewhere else.

Stop over, before going Ayers Rock.

Customer review rating 4.3/5

Cheryl Couples - 17/01/2020 Confirmed reviews ALL

Stayed one night, check in good, room nice size, pool was great, bar and resturant good. Went up to Ayers Rock for 1 night so just took overnight bag and hotel looked after the rest of our luggage. Stayed another night, in different room, good size, didn't seem as clean , no extra pillows. Would stay again .

Very friendly and extremely helpful understanding team members in all areas of the establishment

Customer review rating 4.3/5

Donna Families - 16/01/2020 Confirmed reviews ALL

Fabulous, however more control required at entry/exit points to dining/bar lounge areas to eliminate the flies

Dear Donna S., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am very pleased to hear that you found the customer service of our staff to be extremely helpful. We strive to make sure our guests are having an memorable experience. We do apologies about the flies and we are aware of this situation. It can be very hard for guests to enjoy the summer time in the outback due to flies. We do try our best to prevent this issue by closing entrances and exists after use. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Could have been a lot better

Customer review rating 4.3/5

Peter C. Couples - 16/01/2020 Confirmed reviews ALL

The room was great supply of beer that i like was non existent (even after speaking with 2 managers )all the chairs around pool area where allways full of dust and dirt your pool bar was never open you only had 2 small umbrellas for shade that where allways taken by day guests (so no shade till after 4pm in 45 degree heat )glass panels around pool allways dirty and no pool towels supplied for several days. On the other hand after discussions with your manager emma she said she look in to it , i still could not buy a corona while we stayed there, 3 days before leaving the poolglass was cleaned ,2 days before departure 2 more umbrellas where installed and what a suprise the morning we left someone even got all the dust of the restaurant chairs around pool before i forget your reception staff was great

Dear Peter & Jenny c., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Mulitalo

Really positive and enjoyable!

Customer review rating 4.3/5

Phil H. Families - 16/01/2020 Confirmed reviews ALL

The staff were so friendly and welcoming. The hotel was spotlessly clean and our overall experience was really good. We would love to come back.

Dear Phil H., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am pleased to hear you enjoyed your stay with us. When visiting Alice Springs next time please we are more than welcome to have you stay with us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Luisa Mulitalo

Clean rooms and beautiful air conditioning.

Customer review rating 4.3/5

Ms C. A. Families - 15/01/2020 Confirmed reviews ALL

Front desk staff were very helpful and quick to accommodate and give excellent service.

Dear Cynthia A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am pleased you had a comfortable stay and enjoyed the nice cool air conditioning in this scorching hot weather. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Great stay

TripAdvisor rating 4.0/5

denzilbignoux Business - 13/01/2020 TripAdvisor review

Staff are fantastic enjoy the laid back atmosphere. Location is close to town and it is a quiet location.The pool is a great social area. Restaurant is busy and efficient. Food is good value for money

Nice

Customer review rating 4.3/5

Leeann Couples - 12/01/2020 Confirmed reviews ALL

Comfortable and clean and nice

Dear Guest, Thank you for taking the time to share your feedback. i am so pleased you had a great stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Luisa Mulitalo

Excellent room and service

Customer review rating 4.3/5

Adam A. Families - 12/01/2020 Confirmed reviews ALL

Ver friendly staff, the room was really clean and comfortable.

Dear Adam A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Clean rooms and helpful staff

Customer review rating 4.3/5

Julian Friends - 12/01/2020 Confirmed reviews ALL

The stay was comfortable and food and beverage better than expected.

Dear Julian M., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our Barra on Todd team. They will be pleased to hear you enjoyed your meal and beverages. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Relaxing

Customer review rating 4.3/5

Faye Families - 11/01/2020 Confirmed reviews ALL

It was nice just to chillaxe and enjoy the pool

Dear Faye A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. We are glad you had a chance to relax and enjoy the pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Very satisfied

Customer review rating 4.3/5

Alice D. B. Business - 10/01/2020 Confirmed reviews ALL

This was for a conference room booking not accommodation.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed the service and facilities provided for your function. We hope to see you again very soon. Sincerely, Luisa Mulitalo

The only thing was the cafe near the pool Was not always open as advertised

Customer review rating 4.3/5

Chris S. Solo - 10/01/2020 Confirmed reviews ALL

Fantastic location, fantastic accomodation

Great place to stay.

Customer review rating 4.3/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Very clean , and tidy room, lovely place for dinner which was extremely delicious. Great breakfast in the morning and the lunch pack was wonderful.

Dear Jeff K., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am so pleased to know you enjoyed the delicious food from the Barra on Todd and to hear you had a wonderful stay overall. It is always a pleasure to receive positive feedback. I will share your comments with our Barra on Todd team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo
Customer review rating 4.3/5

Anonymous Friends - 08/01/2020 Confirmed reviews ALL

Check in was lovely and Tara was wonderful. We lost power on one of the nights because of power trip, however nothing was done the whole night or the next morning about it. We were attending a friend's citizenship ceremony in the morning so it was very important for us to get ready and leave early. I had breakfast included for 2 mornings. When I checked with front desk staff about the possibility of having in room breakfast (I mentioned I was happy to pay for the tray charge). However I was told "it is not fair on other guests if we offer you in room service, is it"?. Being Accor staff ourselves, we were quite taken aback and decided not to argue further.

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