Mercure Alice Springs Resort 4 stars

Well located. The friendly staff.

The reception team and the accommodation were of a high standard, unfortunately I cannot say the same for room service, the food was good but it is disappointing when you call up and are given a window delivery time of 30-40 Minutes and then after 1 hour I have to call up to see what is happening.

Thank you for your great service and facilities

thank you for the beautiful room of 302 my family were so happy to have the balcony and the room was very clean and we loved it.

So far so good. The staff have been responsive both by telephone and email as needed. Room is great, lots of space. Extra products given to us as needed. Food is good quality and left at door as required. All going well so far ask me by the end.

We always stay at the Mecure. The team working there are excellent. The rooms always clean and well presented, The beds are comfortable. Every meal we have had in the restaurant is to die for.

Despite being regular customers staying with Mercure as required , the experience last Tuesday and in particular Wednesday night, Future accomodation bookings are going to be extended to other options. Throughout Wednesday night, other guests are noisy disruptive shouting slamming the doors smoking and behaving in an unacceptable manner for a good part of the night . I am a local who lives on a remote cattle station 300 kms from Alice Springs and often require overnight stays in Alice Springs to attend meetings and do business . It is very disappointing to have had this experience at the Mercure . My Station neighbour , who also was a guest staying with Mercure on Tuesday night also stated that she would not consider making future reservations with Mercure after her Disruptive night’s experience. Due to the poor behaviours of other hotel guests, I did not enjoy my stay with Mercure on this occasion.

Friendly staff

I enjoyed the experience.

Well cleaned and welcoming

Pretty happy about all the service and facilities, unfortunately our sleeping quality effected by the noise from the family stay upstairs. The suggestion is arrange the family with kid stay downstairs will be better !

I really enjoy staying at the Mercure in Alice Springs as it is well located, good sized rooms, and the staff on the front counter are always really professional, helpful and supportive. I was disappointed this time though with both the cleaning in the room and the standard of food served. I'm assuming this is due to change of staff during COVID 19. Neither of these were up to the usual standard. Please feel free to call me or I can email you the specific details. It was concerning.

Very comfortable room with pleasant views from the balcony. Staff were friendly and helpful. Meals from Barra on Todd very tasty and well presented.

Stayed in room 133, the heater was hardly working. Would turn on and off so it was very cold in the room. Have same heater at home so familiar with controls. The noise levels from many locals drunk, yelling out all night until 4am.

Disturbed sleep. Roust visitors. Guests and visitors smoking outside lobbby doors which were propped open. The room whilst surface clean was stale smelling and not thoroughly cleaned.