Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 551 reviews

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Description

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Our accommodation(s)

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Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  551 reviews

TripAdvisor Rating  3.9/5  1,609 reviews

Customer review rating 0.5/5

James B. Couples - Confirmed reviews ALL

Sadly we left after 1 night as I was ill after eating the breakfast. We had concerns with the the level of hygiene due to lack of staff. This was clearly the end of the season with a Skelton crew. When we mentioned the breakfast issue the staff really didn’t want to know. I was better within 15 minutes of being ill and drove to Urulu with no further issues so could only have been the food. The hotel can only be described as tired and certainly not 4 star when compared to others in the area.

Dear James Thank you for taking the time to share your feedback regarding your recent stay at Mercure Alice Springs Resort. I sincerely apologise for the concerns you experienced related to hygiene and the quality of breakfast during your visit. It is disappointing to hear that your experience did not meet your expectations, particularly regarding our service and the condition of the hotel. We take such feedback seriously, as we are committed to maintaining high standards of cleanliness and guest satisfaction. Your comments regarding the staff's response to your concerns will be addressed with our team to ensure that we continue to improve our guest interactions. We value your insights and hope you will consider giving us another opportunity in the future. regards Ian

Customer review rating 5.0/5

Magnoli B. Business - Confirmed reviews ALL

Staff were great. Room was very nice and everything worked as it should

Dear B. Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff and accommodations to your satisfaction. Your kind words will be shared with the team. regards Ian

Customer review rating 5.0/5

Sonya C. I. Solo - Confirmed reviews ALL

Clean friendly service

Dear Sonya Thank you for your positive feedback. We are pleased to know that our early check-in service and the cleanliness of our facilities met your expectations. Our team strives to provide friendly service, and it is gratifying to hear that you experienced this during your stay. regards Ian

Customer review rating 0.5/5

Sean B. G. Business - Confirmed reviews ALL

Dude to inconsistent and hard to control shower. Goes from extremely hot to extremely cold as a slight turn. So was impossible to have a comfortable shower, Constant loud Nabbors and children running around screaming throughout the nights

Hi Sean Thank you for your feedback. I regret to hear about the issues you experienced with the shower temperature and the noise disturbances during your stay. I will have maintenance check the shower in your room as that is very unusual. We value your comments and will take them into consideration as we strive to enhance our guest experience. regards Ian

Customer review rating 4.0/5

Suzanna T. Business - Confirmed reviews ALL

Friendly staff, rooms are suitable, location is nice, needs some updating and TLC.

Dear Suzanna Thank you for your kind feedback regarding your stay at our hotel. We are pleased to hear that you found our staff friendly and enjoyed the comfort of your room. We appreciate your suggestions for updates and will take them into consideration as we continually strive to enhance our guests' experience. regards Ian

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Other web-users rate our hotel

  • 281 reviews 9.3/10 Location
  • 553 reviews 7.3/10 Room
  • 451 reviews 8.2/10 Service
  • 19 reviews 2.4/10 WiFi
  • 270 reviews 8.5/10 Comfort
  • 259 reviews 6.5/10 Food
  • 211 reviews 6.1/10 Cleanliness
  • 138 reviews 6.2/10 Breakfast

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