Hotel for travellers looking for local and authentic experiences
Located adjacent to the dry riverbed of the Todd River and only a few minutes' walk from the town centre, galleries and cultural precinct. Barra on Todd Restaurant and Bar offers distinctive cuisine and delectable dishes seasoned with local flavours. We offer 139 comfortable, spacious rooms including refurbished Standard and Superior rooms with stunning imagery of the Red Centre. Deluxe category rooms overlook the dry Todd River from a private balcony. All rooms offer complimentary fast wi-fi and parking.
Mercure Alice Springs Resort is a comfortable and affordable, recently renovated hotel in the centre of Alice Springs city. Just a short walk from historic and cultural attractions and close to the Lasseters casino, entertainment and convention precinct. Barra on Todd restaurant is open daily for buffet breakfast, lunch and dinner while Barra Bar provides evening drinks and bar snacks until late every day. The resort offers complimentary open-air parking as well as an on-site cardio room and weights area.
Alice Springs, in the physical and spiritual heart of Australia's Red Centre, is a town of arts, events and culture. It's a great base for exploring surrounding natural attractions including Uluru, Kings Canyon, the MacDonnell Ranges and Larapinta Trail.
Welcome to the land of the dreaming, a land steeped in history & culture dating back 40 000 years. Mercure Alice Springs has been the cornerstone of Alice Springs tourism for over 35 years, welcoming guests from all over world. We can't wait to meet you.
Ian SOLOMON, Hotel Management
Hotel extras
Close to town centre
Free WiFi throughout
Barra on Todd Restaurant & Bar
Retail shop
Guest laundry
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Standard Room with 1 Queen Size Bed
, Room 2 :
Standard Twin Room with 1 Double and 1 Single Bed
Room
Standard Room with 1 Queen Size Bed
Photo out of - Standard Room with 1 Queen Size Bed
The Standard Queen room features a queen bed, ensuite with walk in shower, work desk, flat screen TV, free WiFi, tea and coffee making facilities, room service and opens onto a garden courtyard.
Views:
Courtyard View or
Garden View
Max. number of persons
2
Area
From
23 m²
/
247 sq ft
Bedding
Queen size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Bathroom
Bathroom Facilities
Bathroom products
Fixed showerhead
Full-length mirror
Hair dryer in bathroom
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
42'/107 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Photo out of - Standard Twin Room with 1 Double and 1 Single Bed
Recently refurbished, the Standard Twin room features a double and single bed, modern ensuite, work desk, flat screen TV, free WiFi, tea and coffee making facilities, room service and opens onto a central garden courtyard.
Views:
Courtyard View or
Garden View
Max. number of persons
3
Area
From
23 m²
/
247 sq ft
Bedding
Double bed(s) x1
Single bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Bathroom
Bathroom Facilities
Bathroom products
Fixed showerhead
Full-length mirror
Hair dryer in bathroom
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
42'/107 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views
Photo out of - Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views
Upgrade to a Deluxe room, 34sqm designed for space, comfort and relaxation. Featuring a king bed, sofa, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.
Views:
Garden View or
River side
Most of the accommodation:
Balcony
Max. number of persons
2
Area
From
34 m²
/
365 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathroom products
Fixed showerhead
Full-length mirror
Hair dryer in bathroom
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
42'/107 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views
Photo out of - Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views
Upgrade to a Deluxe Twin room designed for space, comfort and relaxation. Featuring two queen beds, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.
Views:
Garden View or
River side
Most of the accommodation:
Balcony
Max. number of persons
4
Area
From
34 m²
/
365 sq ft
Bedding
Queen size bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathroom products
Fixed showerhead
Full-length mirror
Hair dryer in bathroom
Mirror
Towel rack
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
42'/107 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Access:
8 km / 4.97 mi1 hrs
20 min walk / 12 min drive
Shuttle
Additional charge
Shuttle scheduled
Page out of
Todd River
River
Access:
100 m / 100 mi1 min walk / 1 min drive
Anzac Hill
Mountain
Access:
1 km / 0.621 mi20 min walk / 4 min drive
MacDonnell Ranges
Mountain
Access:
2 km / 1.243 mi20 min walk / 4 min drive
Page out of
TODD MALL
Shopping district
Access:
1 km / 0.62 mi8 min walk / 4 min drive
Shuttle
Shuttle scheduled
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
ASP
Additional charge
ASP AIRPORT
Additional charge
Accessibility
Wheelchair accessible hotel
In hotel
Hotel informations
139 rooms
6 rooms for people with reduced mobility
5 connecting rooms
139 non-smoking rooms
2 floors
Languages spoken at the hotel
German
English
Japanese
Korean
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Laundromat
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Desk equipment available
Umbrellas
Iron
Iron at reception
Check In & Check-out facilities
Express check-out
Late Checkout
Luggage storage
Luggage storage
Pets
Pets not allowed
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Express
Additional charge
Children
Additional charge
Room service
Additional charge
Buffet
Additional charge
Buffet
Additional charge
Snack and beverage machine
Snack and beverage machine
Additional charge
BBQ / Picnic Area
BBQ / Picnic Area
Business
5 Meeting rooms
Well-being
Mercure Alice Springs Resort
Outside
Cardio room
On site
Sports and leisure
Golf
Nearby
Golf course 18 holes
On site
Outdoor parking
Private
BARRA ON TODD RESTAURANT AND BAR
Photo out of - BARRA ON TODD RESTAURANT AND BAR
Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.
Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.
BARRA BAR
Click to copy the email address
The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.
5 breakfasts
Photo out of - Breakfast
Daily buffet breakfast available at Barra on Todd Restaurant and Bar at the Mercure Alice Springs Resort.
Express
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
Closed
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
Barra on Todd Restaurant & Bar
Children
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Barra on Todd Restaurant &Bar
Room service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Restaurant
Barra on Todd Restaurant & Bar
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Continental
Hot Breakfast
Cold breakfast
Restaurant
Barra on Todd Restaurant & Bar
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Barra on Todd Restaurant & Bar
Daily buffet breakfast available at Barra on Todd Restaurant and Bar at the Mercure Alice Springs Resort.
Pool
Non contractual photo
Outdoor pool
Fitness center
On site
Fitness equipment
Rowing machine
Exercise Bike
Treadmill
Fitness machines
Fitness machines with individual screens
Cardiovascular equipment
TV in the room
Towels available
The Resort is an excellent base for the active traveller with local walking, running and mountain bike tracks on your doorstep, a pool and various sporting facilities nearby. The cardio room on the first floor of Palm Court is open from 6am to 8pm daily.
The Gumtree Room is a beautiful venue for weddings and events, seating up to 110 banquet guests with a range of catering options. The poolside view, abundance of natural light, gardens and gumtrees provide a spectacular backdrop for your special day.
Dear Yvette
Thank you for sharing your concerns regarding the cleanliness of your room. We strive to maintain high standards in our accommodations, and your feedback is invaluable. We appreciate your comments and will use them to improve our services.
regards
Ian
Customer review rating 5.0/5
Phu V.
Business
-
Confirmed reviews ALL
All the team members I had interacted with were very professional & friendly.
Dear Phu V.,
Thank you for your kind words regarding our team members. We are delighted to hear that you found our customer service to be professional and friendly. Your feedback is greatly appreciated.
We look forward to welcoming you back again soon.
regards
Ian
Customer review rating 4.5/5
Kymberly M.
Business
-
Confirmed reviews ALL
great stay. Clean room good food. great staff.
Dear Kymberly
Thank you for your kind feedback. We are pleased to hear that you found your stay comfortable and enjoyed the cleanliness of your room, as well as our dining options and staff service. We look forward to welcoming you back in the future.
regards
Ian
Customer review rating 1.5/5
Bettini J.
Business
-
Confirmed reviews ALL
The whole place needs a good clean.
Pool water extremely cloudy. Needs attention.
Not inviting to swim in.
Dear J.
Thank you for sharing your feedback regarding your recent stay. We regret to hear about your concerns regarding the cleanliness and the pool conditions. The chemical balance was correct, but cloudy due to the amount of rain we have received.
We appreciate your comments, as they help us in our ongoing efforts to enhance guest experiences.
regards
Ian
Customer review rating 2.5/5
Sid W.
Business
-
Confirmed reviews ALL
Property presentation looks tired, lawns un-mowed, paths dirty, rubbish bins smell, rooms starting to look tired, air conditioner leaked water on the floor constantly.
Dear Sid
Thank you for your feedback regarding your recent stay. We appreciate your observations about the property's condition and cleanliness, as we cleaned up after the recent storms that came through Alice Springs, unfortunately they didn't let up to allow a proper cleanup.
I apologise about the dripping air-conditioner, a block drain within the unit caused this and has been rectified.
We wish you safe travels.
regards
Ian
Dear Yvette
Thank you for sharing your concerns regarding the cleanliness of your room. We strive to maintain high standards in our accommodations, and your feedback is invaluable. We appreciate your comments and will use them to improve our services.
regards
Ian
Customer review rating 5.0/5
Phu V.
Business
-
Confirmed reviews ALL
All the team members I had interacted with were very professional & friendly.
Dear Phu V.,
Thank you for your kind words regarding our team members. We are delighted to hear that you found our customer service to be professional and friendly. Your feedback is greatly appreciated.
We look forward to welcoming you back again soon.
regards
Ian
Customer review rating 4.5/5
Kymberly M.
Business
-
Confirmed reviews ALL
great stay. Clean room good food. great staff.
Dear Kymberly
Thank you for your kind feedback. We are pleased to hear that you found your stay comfortable and enjoyed the cleanliness of your room, as well as our dining options and staff service. We look forward to welcoming you back in the future.
regards
Ian
Customer review rating 1.5/5
Bettini J.
Business
-
Confirmed reviews ALL
The whole place needs a good clean.
Pool water extremely cloudy. Needs attention.
Not inviting to swim in.
Dear J.
Thank you for sharing your feedback regarding your recent stay. We regret to hear about your concerns regarding the cleanliness and the pool conditions. The chemical balance was correct, but cloudy due to the amount of rain we have received.
We appreciate your comments, as they help us in our ongoing efforts to enhance guest experiences.
regards
Ian
Customer review rating 2.5/5
Sid W.
Business
-
Confirmed reviews ALL
Property presentation looks tired, lawns un-mowed, paths dirty, rubbish bins smell, rooms starting to look tired, air conditioner leaked water on the floor constantly.
Dear Sid
Thank you for your feedback regarding your recent stay. We appreciate your observations about the property's condition and cleanliness, as we cleaned up after the recent storms that came through Alice Springs, unfortunately they didn't let up to allow a proper cleanup.
I apologise about the dripping air-conditioner, a block drain within the unit caused this and has been rectified.
We wish you safe travels.
regards
Ian
Customer review rating 3.5/5
Nicholas S.
Couples
-
Confirmed reviews ALL
We were made welcome and the room and amenities were fine. The WiFi was an issue in our room and the swimming pool looked in need of some maintenance.
Dear Nicholas
Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and hospitality. We acknowledge the WiFi and pool maintenance issues as we recover from the recent storms in Alice Springs.
We look forward to welcoming you back again in the future.
regards
Ian
Customer review rating 5.0/5
Ehsan A.
Couples
-
Confirmed reviews ALL
Stayed 2 nights and enjoyed every bit of it.
Dear Ehsan A.,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, our delicious breakfast, and found our staff to be attentive and friendly. Your satisfaction is our priority, and we look forward to welcoming you back.
regards
Ian
Customer review rating 1.0/5
Nathan T.
Families
-
Confirmed reviews ALL
Room was not clean, food was very bad, service when we mentioned problems with food was very substandard and pool was dirty. We used to stay and it was good but it has gone way downhill.
Dear Nathan
Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the cleanliness of your room, and the service you experienced. We take guest concerns seriously and will review these matters internally to make sure staff are trained correctly.
My apologies about the pool as we were busy cleaning up after the recent storms in Alice Springs.
regards
Ian
Customer review rating 4.5/5
Don A.
Couples
-
Confirmed reviews ALL
Stayed six nights. Helped family clean up after storms. Came for son's Ordination
Dear Don
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you chose our hotel to stay at for such a special occasion as your son's Ordination. We hope to welcome you back in the future for a more leisurely stay.
regards
Ian
Customer review rating 3.5/5
Benita O.
Couples
-
Confirmed reviews ALL
The accommodation is tired (we had a cracked sink and tiles etc in the bathroom - not what we would expect from a Mercure) and the reception staff were unfriendly. Dirty bed linen and towels had been left in the room, although the member of staff who retrieved these was very apologetic and so I think this was a one-off, genuine mistake. However, the room was spacious and the bedding clean and the hotel location extremely convenient.
Dear Benita
Thank you for sharing your feedback regarding your recent stay. We sincerely regret that certain aspects of your accommodation did not meet your expectations, particularly regarding the bathroom's condition and the interaction with our reception team.
We appreciate your understanding in recognising that the issue with the bed linen was an isolated incident, and we will ensure this is addressed. It is reassuring to hear that you found the room spacious and our location convenient. Your comments are invaluable to us as we strive for continuous improvement.
regards
Ian
Customer review rating 5.0/5
Jill D.
Business
-
Confirmed reviews ALL
Very relaxing
Dear Jill
Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed a comfortable and relaxing experience.
We hope to be able to welcome you back again soon.
regards
Ian
Customer review rating 4.5/5
Jane H.
Business
-
Confirmed reviews ALL
As always, clean comfortable rooms, comfortable beds, friendly staff.
Dear Jane
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, comfort of the rooms, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another stay in the future.
regards
Ian
Customer review rating 3.5/5
Kevin O.
Business
-
Confirmed reviews ALL
nice place
Dear Kevin
Thank you for your feedback. We are pleased to hear that you enjoyed your stay and appreciated our location. If there are any specific aspects you believe we could improve upon, please feel free to share.
regards
Ian
Customer review rating 2.0/5
Donald M.
Couples
-
Confirmed reviews ALL
Disappointed that we were charged for breakfast. Twice we enquired and we were told breakfast was included and nothing to pay. In all our travels to New Zealand, Western Australia, Northern Territory this is the only Resort where we have had to pay for breakfast.
Dear Donald
Thank you for sharing your feedback. I regret to hear about the confusion regarding the breakfast charges. Our policy does state that breakfast is not included in all room rates, and I apologise if this was not communicated clearly during your stay.
We wish you safe travels.
regards
Ian
Customer review rating 4.5/5
Hall J.
Business
-
Confirmed reviews ALL
Great location, spacious clean rooms, comfy bed, great facilities. Loved the pool though it was a bit run down, could probably do with throwing the pool vac in overnight and clean the glass fence. The staff were a standout, very friendly and helpful (Sarah the Italian girl, and the Fijian lady on the front counter). Overall a really pleasant stay.
Dear J.,
Thank you for your kind words regarding our location, room cleanliness, and staff. We are pleased to hear that you enjoyed your stay and found our team to be friendly and helpful. Your feedback about the pool will be noted, as we strive to maintain all our facilities to the highest standards, especially after the recent storms in Alice Springs.
We appreciate your insights and hope to welcome you back for another pleasant visit.
regards
Ian
Customer review rating 3.5/5
Vitali B.
Couples
-
Confirmed reviews ALL
Great staff clean rooms only downside was the pool was dirty had sticks, cement, bugs and pool bar was closed
Dear Vitali
Thank you for your feedback. We appreciate your compliments regarding our staff and room cleanliness. However, we regret that the pool did not meet your expectations - we are busy cleaning up after the recent storms in Alice Springs. Your comments will be taken into consideration for future improvements.
regards
Ian
Customer review rating 2.5/5
Brett S.
Families
-
Confirmed reviews ALL
Upon arrival, 2 adults and 1 child, they gave us a 1 bed room, we had to go back to reception to get a room with an extra bed. Ok, we got it. But 2 towels for 3 people doesn’t pull it. I asked for an extra towel when the cleaners came, got 2 towels for 3 people! Now to the coffee! If you like decaf, you’re in luck, however, we don’t, asked for more, just another 4 tiny packs. Asked for more at reception, got 2 more, I did feel spoiled! 🤦🏻♀️
For a Mercure it was quite poor. Rooms need updating, the mould in the bathroom needs removing and be very careful in the shower, the floor is very slippery and is a hazard
Dear Brett
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location. However, I regret to learn about the inconveniences you experienced during your visit.
It is our aim to accommodate guests' needs, and I apologise for the initial room assignment and the insufficient towels provided. We strive to ensure that all rooms are stocked appropriately for the number of guests. Your comments regarding the coffee supply and the condition of the bathroom have been duly noted. We take cleanliness and maintenance very seriously and will address these concerns with our housekeeping team to ensure a better experience in the future.
Your safety is of utmost importance to us, and we will review the shower conditions to prevent any hazards for our guests. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future.
regards
Ian
Customer review rating 3.5/5
Nicholas G.
Families
-
Confirmed reviews ALL
1 night stay , accor rewards automatically applied which was great
Dear Nicholas
Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the Accor rewards application. However, we regret that your experience did not fully meet your expectations. Your insights are valuable as we strive to enhance our services.
regards
Ian
Customer review rating 4.5/5
Muhammad A. A. B. M. H.
Solo
-
Confirmed reviews ALL
clean room, lovely customer service
Dear Muhammad A. A. B. M. H.,
Thank you for your loyalty and kind feedback.
We are pleased to hear that you enjoyed your stay and appreciated the cleanliness of your room along with our customer service. Your satisfaction is important to us, and we look forward to welcoming you back in the future.
regards
Ian
Customer review rating 4.0/5
Willie L.
Business
-
Confirmed reviews ALL
I would recommend the Mecure as a place to stay for comfort, cleanliness and security. As an ACCOR member, the standard of guest services was poor in comparison to other ACCOR hotels. On check in there is no explanation about basic services, car parking, exiting carpark, gym, wifi etc. This to me was basic check in information missing along with the friendly warm welcome. The meals at the Restaurant are not good value for money given the price. I would recommend eating elsewhere for value for money. The cleaners at the motel are definitely the most friendly and hardworking.
Dear L.
Thank you for your feedback regarding your recent stay at Mercure Alice Springs Resort. We are pleased to hear that you appreciated the cleanliness, comfort, and privacy of your room, as well as the dedication of our housekeeping team. Your positive remarks about their friendliness are valued.
However, we regret to learn that your experience with our guest services did not meet the high standards associated with ACCOR. It is important to us that all guests receive a comprehensive welcome, including information about our facilities and services. We appreciate your suggestions and will consider them for future improvements. Regarding the dining experience, we understand that value is crucial, and we continuously strive to offer a menu that meets our guests' expectations.
Thank you once again for your insights. We hope to have the opportunity to serve you better in the future.
regards
Ian
Web-users rating
Other web-users rate our hotel
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729 reviews6.8/10Room
589 reviews7.4/10Service
29 reviews5.2/10WiFi
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290 reviews4.3/10Cleanliness
158 reviews6.3/10Breakfast
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89 reviews8.1/10Service
5 reviews3.4/10WiFi
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26 reviews6.5/10Breakfast
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Frequently asked questions
The Mercure Alice Springs Resort is located at 34 Stott Terrace, 0870 Alice Springs, Australia, adjacent to the dry Todd River. You can reach us via a scheduled shuttle for an additional fee or enjoy our complimentary open-air parking. We are just a short walk from the town centre, cultural precinct, and 2 km from the Alice Springs train station.
At Mercure Alice Springs Resort, we offer a variety of comfortable accommodations:
Standard Room with 1 Queen Size Bed
Standard Twin Room with 1 Double and 1 Single Bed
Superior Room with 1 King Size Bed
Superior Twin Room with 2 Double Sized Beds
Deluxe Room with 1 King Size Bed with Balcony
Deluxe Room with 2 Queen Sized Beds with Balcony
Our Deluxe rooms offer stunning views of the Todd River or gardens from a private balcony.
The Mercure Alice Springs Resort offers a range of amenities to ensure a pleasant stay:
Free Wi-Fi and complimentary open-air parking
Daily buffet breakfast at Barra on Todd Restaurant and Bar
Outdoor swimming pool and on-site cardio room
Air conditioning and wheelchair accessibility
Meeting rooms and wedding venue facilities
Guest laundry and retail shop
At Mercure Alice Springs Resort, you can dine at Barra on Todd Restaurant and Bar, which serves international cuisine with local bush flavours daily for breakfast, lunch, and dinner from 6:00 AM. The Barra Bar offers fine wines, cocktails, and snacks until late. We also provide room service, children's menus, and vegetarian or gluten-free options.
At Mercure Alice Springs Resort, check-in starts at 03:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Alice Springs Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Alice Springs Resort using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Alice Springs Resort, pets are not allowed.
The Mercure Alice Springs Resort features 5 meeting rooms, with the largest space covering 345 m² and accommodating up to 120 guests. We provide high-speed Wi-Fi and professional facilities to support your business needs.
The Mercure Alice Springs Resort is a beautiful venue for weddings and events, particularly in our Gumtree Room which can host up to 110 banquet guests. This space offers a spectacular backdrop with poolside views, natural light, and lush gardens.
The Mercure Alice Springs Resort is a wheelchair-accessible hotel featuring 6 rooms specifically designed for people with reduced mobility. Our facilities include an elevator to all floors and accessible service at our Barra on Todd Restaurant and Bar.
Yes, Mercure Alice Springs Resort allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Mercure Alice Springs Resort, you can enjoy a short walk to several local attractions:
Todd River: 1 minute
Olive Pink Botanic Garden: 8 minutes
Todd Mall shopping district: 8 minutes
Royal Flying Doctor: 12 minutes
Traeger Park: 12 minutes
Alice Springs Reptile Centre: 12 minutes
Alice Springs Golf Course: 15 minutes
Anzac Hill: 20 minutes
MacDonnell Ranges: 20 minutes
For business travellers, Mercure Alice Springs Resort provides 5 meeting rooms and high-speed Wi-Fi throughout the property. Our rooms feature dedicated working areas with desks and adjustable lamps, and we offer a daily buffet breakfast starting at 6:00 AM to help you start your day.
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