Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 828 reviews

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Mercure Alice Springs Resort - Image 1
Mercure Alice Springs Resort - Image 2
Mercure Alice Springs Resort - Image 3
Mercure Alice Springs Resort - Image 4
34 Stott Terrace, 0870 ALICE SPRINGS, Australia

Description

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room with 1 Double and 1 Single Bed

Photo out of - Standard Twin Room with 1 Double and 1 Single Bed

Recently refurbished, the Standard Twin room features a double and single bed, modern ensuite, work desk, flat screen TV, free WiFi, tea and coffee making facilities, room service and opens onto a central garden courtyard.

  • Views:

    Courtyard View or Garden View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
  • Views: Courtyard View or Garden View
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade to a Deluxe room, 34sqm designed for space, comfort and relaxation. Featuring a king bed, sofa, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.

  • Views:

    Garden View or River side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade to a Deluxe Twin room designed for space, comfort and relaxation. Featuring two queen beds, large bathroom with separate bath and walk in shower, balcony with views of the Todd River or gardens, and espresso pods.

  • Views:

    Garden View or River side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Telephone
Fax +61 8 8953 0995

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • ASP Additional charge
  • ASP AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 139 rooms
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • 139 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English
  • Japanese
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Children Additional charge
  • Room service Additional charge
  • Buffet Additional charge
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

5 Meeting rooms

Well-being

Mercure Alice Springs Resort

  • Outside

Cardio room

  • On site

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • On site
  • Outdoor parking
  • Private

BARRA ON TODD RESTAURANT AND BAR

Photo out of - BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Cooking style
International
Chef name
Kritkamon Pethsri
Classifications & labels
2017
Capacity
120
Accessibility
Accessible service
34 Stott Terrace, 0870 Alice Springs, Australia
Telephone +61 8 8952 3523
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Daily buffet breakfast available at Barra on Todd Restaurant and Bar at the Mercure Alice Springs Resort.

The Resort is an excellent base for the active traveller with local walking, running and mountain bike tracks on your doorstep, a pool and various sporting facilities nearby. The cardio room on the first floor of Palm Court is open from 6am to 8pm daily.

The Gumtree Room is a beautiful venue for weddings and events, seating up to 110 banquet guests with a range of catering options. The poolside view, abundance of natural light, gardens and gumtrees provide a spectacular backdrop for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  828 reviews

Customer review rating 3.0/5

Elisabeth C. Solo - Confirmed reviews ALL

Dear Elisabeth Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the restaurant and the staff service. We regret to learn about the issues you experienced with the heater and phone in your room, as well as the noise disturbances. We appreciate your understanding and will take your comments into account as we continuously strive to enhance our guest experience. regards Ian

Customer review rating 3.5/5

David M. R. Business - Confirmed reviews ALL

Dear M.. R., Thank you for your feedback regarding your recent stay. It is encouraging to hear that you found the room comfortable and appreciated the friendliness of our staff. We acknowledge your concerns about the breakfast service timing and apologise that we didn't open at the correct time, this will be addressed with the team' Thank you once again and look forward to being able to welcome you back. regards Ian

Customer review rating 5.0/5

Michelle L. Solo - Confirmed reviews ALL

Dear Michelle Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, location, and food offerings. It is our aim to provide a comfortable experience for all our guests. We look forward to welcoming you back again soon. regards Ian

Customer review rating 5.0/5

Fiona L. Friends - Confirmed reviews ALL

Dear Fiona Thank you for taking the time to share your experience at Mercure Alice Springs Resort. We are delighted to hear that you found the check-in process seamless and that our housekeeping team met your expectations. It is also wonderful to know that our staff were able to assist you promptly with the balcony door locks. We are glad you enjoyed your room upgrade with a lovely view of the Todd River, even if your stay was brief due to your conference commitments. We appreciate your feedback regarding the internal bus support to the conference center, which is indeed a valued service we provide. Thank you for choosing our hotel, and we hope to welcome you back in the future. regards Ian

Customer review rating 0.5/5

Lorraine E. Couples - Confirmed reviews ALL

Dear Elisabeth Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the restaurant and the staff service. We regret to learn about the issues you experienced with the heater and phone in your room, as well as the noise disturbances. We appreciate your understanding and will take your comments into account as we continuously strive to enhance our guest experience. regards Ian

Customer review rating 3.5/5

David M. R. Business - Confirmed reviews ALL

Accommodation great however Breakfast wasn`t open till 615 most days and then still wasn`t ready, I had to eat at 6 to go to work. Most breakfast staff were friendly and accommodating

Dear M.. R., Thank you for your feedback regarding your recent stay. It is encouraging to hear that you found the room comfortable and appreciated the friendliness of our staff. We acknowledge your concerns about the breakfast service timing and apologise that we didn't open at the correct time, this will be addressed with the team' Thank you once again and look forward to being able to welcome you back. regards Ian

Customer review rating 5.0/5

Michelle L. Solo - Confirmed reviews ALL

I had a great time here, comfortable and nothing was a problem. The food was nice too.

Dear Michelle Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, location, and food offerings. It is our aim to provide a comfortable experience for all our guests. We look forward to welcoming you back again soon. regards Ian

Customer review rating 5.0/5

Fiona L. Friends - Confirmed reviews ALL

I am pleased to have taken the advantage of an upgrade and gained a view of the Todd river. It was a lovely room to be in all be it only for a short part of each day! I was participating in a conference and this hotel was on the recommended list and had internal bus support to and from the conference centre. (this needs to be an option for the next question)

Dear Fiona Thank you for taking the time to share your experience at Mercure Alice Springs Resort. We are delighted to hear that you found the check-in process seamless and that our housekeeping team met your expectations. It is also wonderful to know that our staff were able to assist you promptly with the balcony door locks. We are glad you enjoyed your room upgrade with a lovely view of the Todd River, even if your stay was brief due to your conference commitments. We appreciate your feedback regarding the internal bus support to the conference center, which is indeed a valued service we provide. Thank you for choosing our hotel, and we hope to welcome you back in the future. regards Ian

Customer review rating 0.5/5

Lorraine E. Couples - Confirmed reviews ALL

Room 204 was not cleaned at all. Dirty floors, walls, doors, surfaces and mould on the ceiling in the bathroom. Someone's items were still in the drawer next to the bed and clearly bed not changed as sheets smelt of deep heat. Musty/mould smell in bathroom along with fittings not secured on the wall ( bathroom towel holder). Many marks on all walls that appeared to be there for a long time and paint chips on doors along with evidence of previous holes and locks not patched. Carpet stained. Not worth the premium amount charged for the room and definitely not 4 star. This room should not have been booked for someone to sleep in as it was very evident it had not been cleaned. I'm very disappointed with this as I ignored other people's comments and chose to stay here as we have stayed in other Mecure which were amazing. Alice Springs standards has brought down the Accor/Mecure brand. Shortly after check in I made mention at reception of the state of the room, which appeared to be no surprise as the receptionist reached for a piece of paper noting down what was said. She asked if we would like another room and when I asked if it would be a better standard she shrugged her shoulders and said I don't know I can't answer that. At this point I had not opened the bed sheets this was noticed that evening before going to bed. I asked to speak with the manager who was not on today and was told I could speak to them tomorrow when I check out. The morning I checked out I spoke with the night shift receptionist Ty or Ti? who was lovely to speak with and genuinely appeared apologetic. I asked to speak to the manager who guess what.... was not at work yet, didn't start until 10am. I confirmed my email address and phone number with the receptionist after explaining the room issues and having to sleep in a bed that had dirty sheets smellingof deep heat. I asked for a refund for the stay which is something I was told had to be discussed with the manager who was not there until 10am. I asked for a call that day and as we were travelling with limited reception in some areas asked if the manager could leave a message and I will call back. The receptionist assured me she would get the manager to call me that day. It's been 2 days now and I'm still waiting for a call, still waiting for a refund. Not good enough.

Customer review rating 4.0/5

Margaret W. Friends - Confirmed reviews ALL

Well located and comfortable. Helpful staff

Dear Margaret Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff helpful. Your comments are greatly appreciated, and we hope to welcome you back in the future. regards Ian

Customer review rating 3.5/5

Stuart H. Friends - Confirmed reviews ALL

Reasonable room, but some staff very unhelpful.

Dear Stuart Thank you for your feedback regarding your recent stay. We appreciate your comments about the room size; however, we regret to hear that some of our staff did not meet your expectations for assistance. Hopefully we can welcome you back for a more positive experience. regards Ian

Customer review rating 1.0/5

Veronica W. Solo - Confirmed reviews ALL

Room was grubby and in desperate need of deep clean, carpet was sticky and doors and light switches needed a thorough clean. The fridge kept freezing my food, hot chocolates/tea was not replenished, and noisy from road traffic.This hotel is way overpriced, it's only redeeming factor is location to town

Dear Veronica Thank you for your feedback regarding your recent stay. We regret to hear that our accommodation did not meet your expectations in terms of cleanliness and amenities. Your comments are important to us as we strive to enhance our guest experience. This will be passed onto the HK Manager to address with his team. regards Ian

Customer review rating 4.0/5

Sara M. Friends - Confirmed reviews ALL

It was a lovely stay, I had a great room with a very comfortable bed. The pool was lovely after a hot, long day of traveling.

Dear Sara Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our central location, found your room comfortable, and enjoyed the pool facilities. Your positive remarks about our staff are also greatly appreciated. We look forward to being able to welcome you back again in the future. regards Ian

Customer review rating 1.5/5

Rachael B. Solo - Confirmed reviews ALL

- charged twice for my room . Charged via qantas app booked on Friday 21st and charged again on my card in 24 th when I left my room . Made contact on Monday to advice of double charging and still not seen repayment Went for dinner and charged $29 for squid plate not $24 I frequently stay in Alice Springs so will be very weary of staying at mud Ute - which I do enjoy the pool et al in summer

Dear Rachael Thank you for sharing your concerns regarding your recent stay. I sincerely apologise for the issues you encountered with your billing and the discrepancies with your dining charges. We take such matters seriously and aim to ensure that our guests have a seamless experience. While I understand your disappointment, please be assured that our team is committed to investigating your concerns regarding the double charge and the incorrect menu pricing. Your feedback is invaluable as we strive to enhance our service. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. regards Ian

Customer review rating 0.5/5

Hoi P. C. Friends - Confirmed reviews ALL

My experience with Mercure Alice Springs Resort was extremely disappointing. I booked the hotel because my tour group’s meeting point was in Alice Springs. When searching for flights to Uluru, websites only recommended AYQ Airport and never mentioned Alice Springs Airport, so I was unaware of the 5–6 hour distance. Upon discovering this, I immediately contacted the travel agency, Trip.com, and the hotel. Hotel staff refused to assist and shifted responsibility to Trip.com. I then called more than 20 times — no one answered. There was simply no proper telephone service. I sent 3 detailed emails explaining the situation. After a brief reply citing the cancellation policy, the hotel ignored all further messages and stopped responding. Trip.com made multiple attempts to communicate on my behalf, yet the hotel rigidly insisted on its policy and refused any refund, showing zero consideration for the guest’s actual difficulties. We exhausted every option — flights, buses, and private charters — none were feasible. Overseas and facing accommodation shortages, we received no empathy. The hotel provided no service at all but still demanded full payment for two nights, prioritising profit over the guest’s anxiety and genuine hardship. As part of the Accor international group, this lack of response, slow handling, and unsympathetic attitude fall far short of expected service standards. A simple issue was unnecessarily complicated, leaving a deeply negative impression.

Dear Hoi P. C., Thank you for taking the time to share your experience and I am genuinely sorry to hear about the challenges you faced during your travel planning and the subsequent communication difficulties. While I understand your frustration regarding the location, it is important to note that our hotel does adhere to established cancellation policies, which are intended to ensure fairness for all guests. I regret that you felt our staff were unable to assist you effectively; this is certainly not the service standard we aim to uphold. We value all guest inquiries and concerns, and I will ensure your feedback regarding communication is noted for future improvements. We appreciate your insights as they allow us to evaluate our processes and enhance our service. One of the team will be contacting you separately to this review. regards Ian

Customer review rating 4.5/5

Shaun B. Solo - Confirmed reviews ALL

Stayed for the run larapinta event. Really supportive staff, clean and well set out rooms. Overall great experience.

Dear Shaun Thank you for your kind feedback regarding your recent stay during the Larapinta event. We are delighted to hear that our staff provided support and that you found the rooms clean and well organised. We appreciate your positive remarks and hope to welcome you back soon. regards Ian

Customer review rating 3.0/5

Kristen S. Solo - Confirmed reviews ALL

My room looked like it hadn’t been cleaned properly. The shower and bathroom floor had cleaning residue still on it and the toilet smelled like wee.

Dear Kristen Thank you for sharing your feedback. We appreciate your comments regarding the location of our hotel. However, we regret to learn about the cleanliness issues you encountered during your stay. Your concerns have been passed on to the HK Manager and will be taken into consideration as we continuously strive to enhance our guest experience. regards Ian

Customer review rating 2.0/5

Jaqueline S. Friends - Confirmed reviews ALL

Tired rundown properly, badly in need of a refurbishment & update. Rooms especially do not match descriptions - threadbare towels, holes in the walls, curtains dirty and falling off the tracks. Restaurant & bar lacking staff to cater to number of guests.

Dear Jaqueline Thank you for your feedback. We regret that your experience did not meet your expectations regarding the condition of the rooms and the service in our restaurant and bar. Your comments are valuable, and we will take them into consideration for future improvements. regards Ian

Customer review rating 4.0/5

Daniell D. Business - Confirmed reviews ALL

The place itself is great. It's the little detail like the air vents are jammed full of dust. The windows throughout the building are dusy and covered with cobwebs.

Dear Daniell Thank you for your positive feedback regarding the overall appeal of our establishment. We appreciate your observations about the air vents and windows, and your comments will be passed on to the maintenance team and taken into consideration as we strive to improve our guests' experience. We wish you safe travels. regards Ian

Customer review rating 2.0/5

Danielle K. Friends - Confirmed reviews ALL

Check in staff lovely. Dirty dishes not taken away. Mold on bathroom ceiling. Curtains falling down. Towels not replaced each day, even when left on floor. Shower gel empty on arrival and I had to write a note asked for it to be filled up. Ie clearly not checked. Almost ran out of conditioner too. Dust in bathroom that could wipe away with finger. Took 4 calls over 2 days for someone to come take a look at 2 lights that didn’t work (he was lovely), and he couldn’t fix it, said his boss would come the next day. Not sure if anyone did. Lights didn’t work for whole of trip.

Dear Danielle Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the friendliness of our check-in staff. However, we regret to learn that your experience was marred by several maintenance and cleanliness issues. We take cleanliness very seriously and the observations you mentioned regarding the dishes, mold, and dust do not meet our standards. Your comments about the towels not being replaced and the shower gel issue have been duly noted. We strive to ensure that all amenities are adequately restocked for our guests’ convenience. Additionally, we apologise for the inconvenience caused by the lighting issue and appreciate your patience during this process. Your feedback is invaluable, and we will address these concerns with our team to enhance our service quality in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back under better circumstances. regards Ian

Customer review rating 3.5/5

Adam M. Business - Confirmed reviews ALL

Good comfortable rooms, however the service at the restaurant was very poor.

Dear Adam Thank you for sharing your feedback regarding your recent stay. While we are pleased to hear you appreciated our secure location and comfortable rooms, we regret to learn about your experience with the restaurant service. Your comments are valuable and will be reviewed as we strive to enhance our guest experience. regards Ian

Customer review rating 3.0/5

Jen B. Solo - Confirmed reviews ALL

The experience was good. The staff were great.

Dear Jen B., Thank you for your feedback. We appreciate your positive remarks about our staff. However, we are committed to improving all aspects of our guests' experiences and value your insights. Your comments will be taken into consideration as we strive for excellence. regards Ian

Customer review rating 4.0/5

Don L. Q. Solo - Confirmed reviews ALL

Room was comfortable and clean. Food in restaurant was good quality, how service in restaurant was a bit chaotic and random ( and could be improved). Also the bar was inadequately stocked, there was a big group attending for an event and the bar sold out of a number of items days before the event concluded.

Dear Mr L. Q., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and clean, and enjoyed the quality of food in our restaurant. We appreciate your comments on the service and bar inventory; such insights are invaluable as we strive for continuous improvement in these areas. Thank you once again for your input. regards Ian

Customer review rating 2.5/5

Andrew C. M. Solo - Confirmed reviews ALL

Hot water very unreliable in room 132

Dear Mr. M., Thank you for sharing your feedback regarding the hot water situation in your room. We take such matters seriously and will review this issue to ensure a better experience for our guests in the future. We wish you safe travels. regards Ian

Other web-users rate our hotel

  • 326 reviews 9.4/10 Location
  • 703 reviews 6.7/10 Room
  • 573 reviews 7.6/10 Service
  • 24 reviews 4.7/10 WiFi
  • 321 reviews 6.9/10 Food
  • 277 reviews 4.4/10 Cleanliness
  • 152 reviews 6.5/10 Breakfast
  • 121 reviews 6/10 Value

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