Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 471 reviews

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Mercure Alice Springs Resort - Image 1
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Mercure Alice Springs Resort - Image 3
Mercure Alice Springs Resort - Image 4
34 Stott Terrace, 0870 ALICE SPRINGS, Australia

Description

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Our accommodation(s)

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Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Telephone
Fax +61 8 8953 0995

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  471 reviews

TripAdvisor Rating  4.0/5  1,595 reviews

Excellent member recognition!

Customer review rating 5.0/5

Steve Families - Confirmed reviews ALL

upgraded, treats and personal message in room. vouchers on app and lovely drinks in bar. Breakfast and super cheap stay due to using my reward points. Overall awesome stay.

Hi Steve Thanks for your review and comments. Glad to see you enjoyed your member benefits and the stay with us. We look forward to welcoming you back the next time you are in Alice Springs. regards Ian

Customer review rating 4.0/5

John H. Business - Confirmed reviews ALL

All good. Helpful staff.

Hi John Thank you for your review and comments. We are glad that you generally enjoyed your stay with us. Yes, we have lots of people on different schedules, so I apologise if the corridors seem noisy in the morning - people checking out, going on tours etc. We look forward to being able to welcome you back. regards Ian

Lacks the polish expected

Customer review rating 3.5/5

Shannon Couples - Confirmed reviews ALL

I am a regular visitor to Mecure Alice Springs and what you get at this hotel can really vary from time to time. Check-in on this visit was fantastic with a warm welcome and acknowledgment of status and loyalty to the hotel and Accor. I’m a big believer in booking the room you want and not hoping for an upgrade, rather just accept the pleasant surprise if you get it. Usually I book the Deluxe balcony room, however this time I opted for the Superior room hoping for the ground floor. Got an upgrade anyway, and ran with it, despite not wanting the upstairs floors on this trip (heavily pregnant partner). Would never complain about an upgrade regardless! Waiting in my room was a lovely hand written note, two bottles of water and the accor slices in box - A pleasant surprise as typically this hotel neglects to provide the welcome amenity. The room is comfortable, albeit very dated. Much the accepted normal for accommodation in central Australia and the NT in general. Special mention for the shower though, which depending on what room you are in has the most amazing water pressure ever 👌😂 If you are after a quiet night sleep, you might opt for another hotel, as the social issues in Alice Springs lead to a lot of hooning outside the hotel through all hours of the night, right in to the early morning and often yelling and fighting from the adjacent river bed. Restaurant service let’s this location down regularly. The staff seem mostly lacking in training and as guests we are often met with uncomfortable language barriers, leading to more often than not orders being incorrect. This stay was no exception. The meals themselves are normally of a good to great standard and more than adequate portion sizes when sent out correctly. Always and extremely long wait for drinks which is mindblowing considering how quiet the restaurant usually is when we attend - Once again we had to remind the waitstaff of our drinks order after about 15 minutes. Breakfast is below par for anything in the Accor brand and could and should use a massive overhaul. Lacks any quality, is poorly presented and not easily accessible. But once again, there are not too many options in central Australia. One of the biggest issues I regularly face with Mecure Alice Springs Resort is a failure to correctly issue reward and status points. More often than not I am left having to call Accor to get my points credited. I brought this up upon checkout and the manager was brilliant, ensuring that my points were manually added including all meals and charges from the gift shop. You would hope that you didn’t have to bring this up every time, but I can’t fault the effort in getting it done instantly this time around. (Points immediately showed in the app). All in all, one of my better visits to this location. It falls below what you would get in a more populated area, but in keeping with Alice Springs standards (a bit more expensive than the bigger cities) the cost of the room and meals probably fits what you get.

Hi Shannon Thanks for your review and comments. I will pass some on to the department heads involved to action with their teams. I can say that we are currently working on the breakfast presentation, but without major structural changes within the restaurant it might be cosmetic only at this stage. I'm glad that you generally like your visits with us and look forward to welcoming you back. regards Ian

Well located and restaurant service good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All good though need ice in the ice tray in the fridge

Hi Douglas Thanks for your review and comments. I'm glad that you generally enjoyed your stay with us, albeit with a few small suggestions which we will look at to see if possible. We look forward to welcoming you back. regards Ian

Very Bad

Customer review rating 0.5/5

Mubashir A. Business - Confirmed reviews ALL

I’m a Platinum member but they didn’t recognise my membership, no welcome drink, no welcome amenity in the room and no room upgrade. Also as platinum member I can have complimentary breakfast but lady at the reception was asking me to pay for the breakfast.

Dear Mubashir I do apologise that your membership status wasn't recognised on your recent stay, nothing came through with your booking indicating your status level. Can I ask that you check with CWT that they have your membership number and status and this is sent through with future bookings, so no other hotel is rated 10/100 for something that may not necessarily be the fault of the hotel. We can only go by the information we have with the booking. Once again I do apologise for any oversight. regards Ian

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Other web-users rate our hotel

  • 244 reviews 9.1/10 Location
  • 536 reviews 6.8/10 Room
  • 425 reviews 7.6/10 Service
  • 17 reviews 1.9/10 WiFi
  • 273 reviews 7.3/10 Food
  • 241 reviews 8.2/10 Comfort
  • 232 reviews 5/10 Cleanliness
  • 130 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.