Mercure Alice Springs Resort 4 stars

A superb oasis in the desert. The room was comfortable with good facilities. The buffet breakfast was a delight, as was the dinner at night. Sadly I was only able to spend 1 night at the hotel before I continued my travels.

Very clean, spacious room, extremely comfortable mattress, excellent water pressure in shower, and great price.

All was very clean and food was excelant, plus sleeped very well.

Firstly I was given a disabled room with bars and dis functional bathroom . Two double beds NOT the king i booked. My actual room wasn’t ready despite me checking in at 7pm ?? I killed 3 spiders before I could settle in. Cobwebs in corners ceiling of room Very poor exp. based on this I would not stay again and would not recommend

Clean comfortable room Relaxing restaurant and pool area

The staff is very nice and helpful. The rooms clean. Easy acces to town which is just lovable.

Generally my experience was very very good. Occasionally staff inexperience lets the team down but by and large the team does very well.

Fantastic

Break away from Remote community Life where we needed somewhere to rest and relax.

Main meal menu was disappointing. First night chicken meal was dry as it appeared it had been sitting for some time or warmed up. However had the same meal on the last night and was very good and was brought to table straight away.

Beds very comfortable n clean. Good service n very welcoming

Very pleasant. It was a pity that we couldn't open a window to get the benefit of the cool fresh outside air.

There was a line up nearly every time I needed service at reception. Both receptionists were working flat out though. They were friendly, professional, efficient but busy. Extra staff is needed. The room smelled a bit. When I first went in the toilet was running and running. I had to tap the flush button for it to stop, but beware it gets stuck.

I did even get in the front door and the shift manager was greeting. I have been using this hotel for over 2 yeat since starting to work out the middle of the desert.

Nice location; good property; poor service. Asked room service and asked them for a few slices of lime. The server poorly responded saying “ the restaurant is too busy to we cant deliver it.” Asked to speak to the manager; he apologies and said that there would be a delivery charge for a few slices of lime. Not ideal for a hotel. Ate take out food one night; the room was made the next day but dirty glasses plates and boxes were not taken and thrown away. Linen was dirty and it wasnt changed. Pillows that were kept on the floor were walked over by the housekeeping team to make the bed. Do not undedstand if its a hotel or a motel? Pretty much everything is self-service. Not something expected from a mercure.