Mercure Kyiv Congress 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 51 beoordelingen

Mercure Kyiv Congress - Image 1
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Omschrijving

Extras van het hotel

  • Op slechts 9 minuten lopen naar metrohalte Shuliavska, directe lijn naar het centrum

  • Restaurant Cosmopolite met eigen brouwerij

  • Verwarmd buitenzwembad, alleen in de zomer

  • Fitnesscentrum 24/7 geopend

  • Verschillende kussens

Onze accommodaties

Hotel locatie

Mercure Kyiv Congress

Vadima Hetmana Street, 6
3057 KIEV
Oekraïne

Gps:50.45012, 30.443112

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

COSMOPOLITE

Restaurant Cosmopolite heeft een open brouwerij en kan u adviseren over een breed scala aan culinaire keuzes voor ieders smaak, bij live muziek of een voetbalwedstrijd.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  51 beoordelingen

TripAdvisor score  4.5/5  518 beoordelingen

Very Nice Hotel

Tripadvisor-waardering 4.0/5

1972Joao Zaken - Gecertificeerde beoordeling door TripAdvisor

Very nice Hotel, the service is very good to. cosy room, not so big but nice. The restaurant is very good to with good food options and very good service. Breakfast very complete with sevreal options. Location not the best

Dear Guest! It was a pleasure to have you as our guest at Mercure Kyiv Congress and we are very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back in a not so distant future. Best regards, Nataliia Semko Front Office Manager

Good choice

Tripadvisor-waardering 5.0/5

Tay2373 Stellen - Gecertificeerde beoordeling door TripAdvisor

My first choice mid range 4 star hotel is mostly Mercure as I’m a an Accor member, and I can say this hotel is one of the best I stayed in around the world, the front desc staff were very helpful, she even helped me set up my Ukrainian Mobil number, as well as upgrading my room to privilege then to deluxe which is cool the only down side is the breakfast, I expected to see some specific Ukrainian specialities let say Syrniki not the boring Croissant 😊 The area is is ok, around 3 km to the city center the hotel is in a new complex shopping Mall and close the red line Metro station with a lots of take away and working class vibes If I’m back to Kyiv the hotel will be my choice but without breakfast 🙈

Dear Tay! We thank you so much for your wonderful comments! Words are not enough to express to you our gratitude for all these compliments regarding the service you experienced. Be assured that we have shared your feedback with all the team. We are very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back in a not so distant future. T Best regards, Nataliia Semko Front Office Manager

Terrible

Tripadvisor-waardering 1.0/5

burax869 Stellen - Gecertificeerde beoordeling door TripAdvisor

I stayed in Mercure Congress hotel in Kiev between 15-19 August 2021. We made our reservation through the Agoda website. Staff at the Reception are there with a completely unprofessional local mentality. Especially your staff named SOPIIA. She can't understand or speak English well, speaks in a slurred anger and never tries to solve any problems. Talking to an angry person all the time makes one think about where I've fallen. She was pretending to ask people why did you come here. When entering the hotel, one hopes that SOPIIA will not be there. For the first time in my life, I was getting stressed when entering a hotel. Although Mercure is your higher class hotel, I would definitely prefer the Ibis hotel. We are very regretful that we did not choose another hotel in Kiev. It was also written on the Agoda site that city taxes were included in the price. But they also took cash from me at the hotel (for every day). Maybe this part is Agoda's fault, I'm not sure about that.

Dear Burak! It was a pleasure to have you as our guest at Mercure Kyiv Congress and we are delighted that you enjoyed your visit while stay with us. On the other hand, we are sorry to hear that you were not completely satisfied with your experience with the receptionist. Feedback like yours is very important to us. Please be assured that we will repeat the training for ALL the members of staff to provide an excellent service. Thank you for drawing our attention. As for the situation with the city tax, please be informed that due to Ukrainian law the tourism fee is charged both from foreigners and from domestic tourists in Ukraine. Tourist tax is now 0.4% for Ukrainians and 1% for foreigners. The amount of tax is related to the minimum salary in Ukraine. Tourist tax in Kyiv is 24 hryvnias per day for Ukrainian tourists and 60 hryvnias for foreigners. We hope that your next visit to our hotel will take place in a more comfortable way, and we will do our best to make your stay unforgettable. Best regards, Nataliia Semko Front Office Manager

Prima hotel

Tripadvisor-waardering 4.0/5

jannJ8896EO Zaken - Gecertificeerde beoordeling door TripAdvisor

Ik kom hier een keer of 5 per jaar. Personeel is altijd behulpzaam. Je kunt er prima eten. En met een Uber taxi ben je voor minder dan €5 in het centrum. Taxiservice vanaf de airport is echt excellent. Maar wel een stuk duurder dan een Uber. Ontbijt is uitstekend. De inrichting is wel donker en de matrassen zijn keihard. Dat zijn eigenlijk de enige min puntjes. Ik heb het niet beoordeeld als toerist want dan zou de locatie misschien nog een minpuntje kunnen zijn.

Redelijk hotel op 'n verkeerde plek

Tripadvisor-waardering 2.0/5

PaulTeeuwen Zaken - Gecertificeerde beoordeling door TripAdvisor

Voor de eerste keer hier geslapen. 5 nachten op 'n bed geslapen met 'n goedkoop matras, de toplaag van het matras is te dun, je voelt de metalen veren aan de oppervlakte. Dit geeft bij 'n zwaarder lichaamsgewicht rugpijn. Tip, leg 'n extra dun matras op de originele matras dat voelt beter. ik heb dit geprobeerd met het dekbed waaronder je slaapt. Voel stukken beter. Nog beter is 'n kwaliteits matras. Het gebied waar dit hotel in ligt is niet 't beste gedeelte van Kiev, weinig keuze aan restaurants, wel 'n shopping mall met weinig publiek. het naast gelegen Cosmopolit restaurant heeft wel 'n goede keuken. Het ontbijt in het hotel is veel te duur voor wat er vers geboden wordt. De brood toaster werkt pas na 5 keer toasten, de voorraden wordt op het buffet worden niet tijdig of mondjesmaat bijgevuld, zodat je lang moet wachten op oatmeal, wat dan alleen aangevuld wordt met warme melk zonder enige vaste bestanddelen. Verder is de verscheidenheid aan brood ver te zoeken, wit toastbrood alleen, geen bruin en wat niet vers stokbrood wit. Voor de gevraagde prijs van 450 UAH kun je bij veel andere hotels wat meer krijgen. Als je voor het ontbijt naar het ernaast gelegen restaurant Cosmopolit gaat wordt je terug naar het hotel gestuurd, terwijl men hier ook ontbijt serveert. Misschien 'n afspraak met het hotel??

Dear PaulTeeuwen, unfortunately, I don't know Dutch, so I will answer you in international English. Thank you for choosing Mercure Kyiv Congress and for your feedback. It's very important for us to communicate with our guests and to get reviews, as it allows to continuously improve our hotel service. Please accept our sincere apologies for inconvenience happened during your stay with us. So sorry to know that you were dissatisfied with the comfort of your room. We always try to provide guest with comfortable and qualitative conditions for the stay. You can anytime contact the staff with any request regarding your further convenient stay in the hotel, and we will give you everything you need in the shortest time. The guest comfort is above all for our team. Thank you for letting us know about some problems with the technical part of breakfast service. We will fix toaster work in the near future. Our team always try to improve the possible services in the hotel and especially breakfast service for more guests satisfaction. We will contact you in the near future to clarify the details of all the shortcomings of the hotel work. Or truly ask you to inform us about the details of the problems which have arisen during your stay on our mail HB0I0-FO@accor.com. We will be sincerely grateful to you for helping us improve our service. We always strive to be better. Hope that you will return to us in the future for better exceed your expectations and to leave only positive impressions. Always glad to see you again! Kind regards, Lyudmila Mazurenko - Guest relations manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

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  • 39 beoordelingen 8.6/10 Service
  • 23 beoordelingen 5/10 Comfort
  • 20 beoordelingen 7.5/10 Netheid
  • 20 beoordelingen 4.7/10 Ontbijt

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