Majapahit Hotel Surabaya - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.8/5 1,001 评论

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Majapahit Hotel Surabaya - MGallery Collection - Image 1
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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 泗水, 印度尼西亚

描述

酒店其他优惠

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • 美丽的花园、户外游泳池、倍受赞誉的水疗中心和历史之旅。

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

我们的客房

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酒店位置

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 泗水
印度尼西亚

GPS:-7.259726, 112.740077

电话
传真 +62 31 5454111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,001 评论

客户意见评级 4.5/5

Qixuan C. 情侣住宿 - 所有已确认评论

酒店漂亮，位置好，服务好，就是房间设置有点旧，浴室角落能看到发霉。总体来时很不错。

Dear Qixuan C., Thank you for your balanced review of Hotel Majapahit Surabaya MGallery. I am pleased to hear that you found our property beautiful and enjoyed our central location and the high level of service from our team. However, I am deeply concerned to learn about the condition of your bathroom. Please accept my sincerest apologies for the mold you discovered; this is certainly not the standard of cleanliness we strive to maintain. I have already shared your feedback with our Executive Housekeeper and Chief Engineer to ensure an immediate deep-cleaning and inspection of that room. Regarding the furnishings, while we cherish the antique charm of our 1910 establishment, we are committed to ensuring every piece is well-maintained and comfortable for our guests. We appreciate you choosing us for your stay, and we hope to have the opportunity to welcome you back to a perfectly refreshed room in the future. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

客户意见评级 5.0/5

Wei X. 朋友住宿 - 所有已确认评论

本次体验无与伦比。预定的是普通套房，check in的时候被告知升级到了可以直通泳池位置的传奇套房，没有提前做过任何沟通，就获得了这样的惊喜。前台员工帮我把行李送到了房间，一路上介绍酒店的信息，建筑风格和绿化都极其满意。传奇套房很大，布置风格也深得我心。酒店位置极佳，出行非常方便，总之这次入住对我来说是一次非常难忘的体验。

Dear Wei X., Thank you for your truly glowing review of Hotel Majapahit Surabaya MGallery. It is an honor to know that your stay with us was unparalleled. I am delighted that our team was able to surprise you with an upgrade to one of our Legendary Suites. We believe that these spontaneous gestures reflect the heart of our hospitality. It is wonderful to hear that you enjoyed the direct pool access, the spaciousness of your suite, and our historic architecture. I will be sure to commend the front desk staff member who greeted you for their warm and considerate service; their dedication to sharing the story of our hotel is what makes our heritage come alive. Most importantly, I want to thank you for recognizing our commitment to environmental protection. Moving away from plastic products is a priority for us as we protect the future of our landmark, and knowing that this resonated with you is incredibly rewarding. We look forward to welcoming you back for another unforgettable experience in the heart of Surabaya. Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

客户意见评级 5.0/5

Kailuo L. 情侣住宿 - 所有已确认评论

环境很好，服务人员很热情，建筑风格很有吸引力。房间夜非常宽敞

Dear Kailuo L., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

客户意见评级 5.0/5

Qiwen S. 家庭住宿 - 所有已确认评论

非常满意此次入住，酒店太美了，前台人员还帮我们升级了房型，每一处都是美景，出了酒店门就是最繁华的街区

Dear Qiwen S., Thank you so much for your kind words and for choosing to stay with us at Hotel Majapahit Surabaya MGallery. I am delighted to hear that you were extremely satisfied with your stay. It is wonderful to know that our team’s decision to upgrade your room added a special touch to your experience. We take great pride in our historic environment, and I am pleased that you found every corner of the hotel picturesque and peaceful, despite our convenient location right next to the vibrant energy of Tunjungan Street. Our staff truly enjoys sharing the beauty of this 116-year-old landmark with our guests, and your feedback is a wonderful motivation for all of us. We look forward to welcoming you back for another beautiful and quiet stay in the future. Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

客户意见评级 4.5/5

Xiaoxi Y. 情侣住宿 - 所有已确认评论

洗手间喷头过低，下水容易堵，需要改进

Dear Xiaoxi Y., Thank you for your constructive feedback regarding your recent stay at Hotel Majapahit Surabaya MGallery. I sincerely apologize for the inconvenience you experienced with the shower head height and the drainage in your bathroom. While we work hard to preserve the historic integrity of our guest rooms, we recognize that modern functionality and comfort must never be compromised. Please be assured that I have shared your specific comments with our Chief Engineer. We are currently reviewing the plumbing fixtures and drainage systems in our guest rooms to ensure they meet the high standards our guests expect. Your feedback is invaluable in helping us identify these specific "details" that require our immediate attention. I hope that despite this issue, you were able to enjoy the heritage and hospitality of our hotel. We would love the opportunity to welcome you back in the future to show you the improvements we have made. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

其他网络用户评价我们的酒店

  • 381 评论 9.4/10 位置
  • 612 评论 8.2/10 房间
  • 750 评论 9.5/10 服务
  • 7 评论 10/10 上网
  • 478 评论 8.7/10 氛围
  • 454 评论 8.5/10 设施
  • 284 评论 8.6/10 舒适度
  • 281 评论 8.8/10 食物

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