Majapahit Hotel Surabaya - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.8/5 996 评论

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Majapahit Hotel Surabaya - MGallery Collection - Image 1
Majapahit Hotel Surabaya - MGallery Collection - Image 2
Majapahit Hotel Surabaya - MGallery Collection - Image 3
Majapahit Hotel Surabaya - MGallery Collection - Image 4
Jalan Tunjungan 65, Kec Genteng, 60275, 60275 泗水, 印度尼西亚

描述

酒店其他优惠

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • 美丽的花园、户外游泳池、倍受赞誉的水疗中心和历史之旅。

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

我们的客房

预订此酒店
客房 1

酒店位置

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 泗水
印度尼西亚

GPS:-7.259726, 112.740077

电话
传真 +62 31 5454111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  996 评论

客户意见评级 4.5/5

Yan C. 情侣住宿 - 所有已确认评论

Dear Yan C., Thank you for such a detailed and appreciative review. We are delighted to hear that you noticed and enjoyed the careful selection of our amenities, from our premium coffee and tea to the comfort of our bedding. It is our goal to create a space where our guests can truly unwind, and I am especially pleased that you felt the warm, leisurely atmosphere in our restaurant during breakfast. Our team takes great pride in their attentive service, and I will be sure to share your kind words with them, they will be thrilled to know that their efforts to make your morning feel special were so well-received. Knowing that you value the unique character and history of our home is a true honor. We look forward to welcoming you back for another relaxing stay in the heart of Surabaya. Warm regards, Kahar Salamun General Manager

客户意见评级 5.0/5

Andi G. 商务住宿 - 所有已确认评论

Dear Andi G., Thank you for such a heartfelt recommendation! We are thrilled that you were able to experience the century-old charm that makes our hotel so special. It is our goal to ensure that every guest feels the warmth of our hospitality from the very first moment they step through our doors. I will be sure to share your kind words with our reception team; knowing that their warm welcome and genuine smiles left such a lasting impression is the greatest compliment they could receive. We are truly honored that you chose to spend your time with us in Surabaya, and we cannot wait to welcome you back for another unforgettable visit. Sincerely, Kahar Salamun - GM

客户意见评级 4.5/5

Yanxin W. 家庭住宿 - 所有已确认评论

Dear Yanxin W., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

客户意见评级 4.0/5

Zhijun Y. 情侣住宿 - 所有已确认评论

Dear Zhijun Y., Thank you for sharing your thoughtful feedback with us. It is wonderful to hear that you enjoyed the historic charm of our building and the pleasant environment of our property. We truly appreciate your honest comments regarding our facilities and the convenience of our elevator access; please be assured that we are taking these notes to heart as we plan our ongoing maintenance and property improvements. Regarding the loud music you experienced on the afternoons of May 3rd and 4th, I would like to offer a sincere clarification. That noise originated from an external market event located behind our hotel perimeter. While the sound may have seemed as though it were coming from within our property, it was an external occurrence. I want you to know that our team did approach the event organizers during those days to request a reduction in volume, specifically addressing the heavy bass frequencies that were impacting our guests. Unfortunately, despite our best efforts to advocate for a quieter environment, the organizers were not fully cooperative, and the issue persisted. Please know that we deeply regret the disturbance this caused to your rest. We are committed to protecting the tranquility of our guests and will continue to work with local authorities and neighboring event organizers to ensure our guests' comfort remains a priority in the future. Thank you again for your patience and for choosing to stay with us. We hope that the next time you visit Surabaya, you will allow us the opportunity to provide you with the peaceful, relaxing experience you deserve. Sincerely, Kahar Salamun General Manager

客户意见评级 4.5/5

Qixuan C. 情侣住宿 - 所有已确认评论

Dear Qixuan C., Thank you for your balanced review of Hotel Majapahit Surabaya MGallery. I am pleased to hear that you found our property beautiful and enjoyed our central location and the high level of service from our team. However, I am deeply concerned to learn about the condition of your bathroom. Please accept my sincerest apologies for the mold you discovered; this is certainly not the standard of cleanliness we strive to maintain. I have already shared your feedback with our Executive Housekeeper and Chief Engineer to ensure an immediate deep-cleaning and inspection of that room. Regarding the furnishings, while we cherish the antique charm of our 1910 establishment, we are committed to ensuring every piece is well-maintained and comfortable for our guests. We appreciate you choosing us for your stay, and we hope to have the opportunity to welcome you back to a perfectly refreshed room in the future. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

其他网络用户评价我们的酒店

  • 378 评论 9.5/10 位置
  • 605 评论 8.2/10 房间
  • 760 评论 9.5/10 服务
  • 7 评论 10/10 上网
  • 487 评论 8.9/10 氛围
  • 456 评论 8.6/10 设施
  • 282 评论 8.6/10 舒适度
  • 268 评论 9.1/10 早餐

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