泗水市瑞享酒店

客户意见评级 (ALL 评级) 4.7/5 862 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 酒店靠近商务区、购物中心和嘉年华游乐园。

  • 靠近 Maspion 广场

  • 餐厅供应各种正宗的印尼美食、亚洲美食和西方美食。

  • 入住期间,可享受每日免费活动。

  • 客人可使用客房内和公共区域的免费无线网络。

我们的客房

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酒店位置

泗水市瑞享酒店

Jl Ahmad Yani 路 71 号, Margorejo, Wonocolo
60238 泗水
印度尼西亚

GPS:-7.314266, 112.734917

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Patita Restaurant

Patita 餐厅以自助餐和点餐服务的形式供应各种正宗的印尼美食、亚洲美食和西方美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  862 评论

TripAdvisor 评级  5.0/5  273 评论

卓越奖 2023

great hotel and great service at surabaya

Tripadvisor 评级 5.0/5

DoryS484 Solo travel - 经 TripAdvisor 认证的评论

Great hotel with great facilities and excellent service. I got a last-minute upgrade to room 1905 with a city view. The room is clean and big enough for me. Breakfast is great and has many options. They give afternoon tea that's so nice after a hectic meeting all day. It really made my day. thank you for all of the staf for being so helpful and great service

Dear Mr Dory, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

CLEAN. IMPRESSIVE SOUND PROOF WINDOW

Tripadvisor 评级 5.0/5

didikkwok 经 TripAdvisor 认证的评论

VERY CLEAN, WELL DESIGNED. Large size room, giant size bed, clean, comfort. Windows are great sound proofed, so traffic noise doesn't matter at all. Breakfast quality is decent. Thanks to restaurant staff Ms Dhea for serving us very very well. Location is a bit far from city center

Didikkwok yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mövenpick Surabaya City. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Eksi Ayuningtyas General Manager

性价比高

客户意见评级 5.0/5

P. 家庭住宿 - 所有已确认评论

整体感觉不错

尊敬的 YU P.: 感谢惠赐有关下榻 Mövenpick Surabaya City 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Eksi Ayuningtyas General Manager

A great stay!

Tripadvisor 评级 5.0/5

302libbyc 经 TripAdvisor 认证的评论

A great stay in Movenpick Surabaya City. Clean and comfortable rooms with great AC and wifi. The team are super friendly and the breakfast is a delicious spread. We even enjoyed a massage and a dip in the pool. Location is convenient, close to the airport and in the business district. Thanks so much team!

Dear 302libbyc, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

AVERAGE

Tripadvisor 评级 2.0/5

thebas2016 Couples - 经 TripAdvisor 认证的评论

This is definitely not a hotel catered to foreigners. Firstly, the toilet was not clean. There were molds on the shower tray wall. Toilet bowl had some faeces stuck and had NO BIDET SPRAY. Hotel manager insensitively said only suites have bidet spray. So the rest who have gotten a less premium room have to wash their backside at the shower tray. Breakfast has limited variety and it was not even palatable except for sandwiches set. Although we informed the restaurant that we do not eat beef, they still served us sandwiches with beef and lied that they are not beef. We tld the staff to double check before confirming and it turned out to be beef. Upon learning abt the incident, the manager Cicik was kind enough to prepare breakfast for us the following day with chicken sandwiches. However, history repeated itself for the following day's breakfast. This shows that the manager did not brief her staff. Additonally, we asked for a bucket of ice at night. At first, they said that the bar was closed so there was NO ICE. After further explanation and multiple requests, they provided a bowl of ice. When we feedback why it was not served in a metal container, then eventually a metal bucket of ice was served.However, there were some pleasant times like they did serve me cake and small deco for my birthday. I do appreciate those gestures but overall the service was just mediocre. I will not say this is a 5 star hotel. To be very honest, it is a hotel to cater for transit purposes.

Dear Theba S, Thank you for taking the time to provide your valuable feedback regarding your recent stay with us here at Mövenpick Surabaya City. We strive to provide a high level of service and comfort, and we are sorry that that was not the experience you received during your stay. We understand how important it is for travelers to feel welcomed and comfortable when staying away from home. We take all feedback very seriously as it helps us to improve our services for future guests. We would like to thank you for your kind words in regards to the cake and decorations provided on your birthday; we are so pleased that it was appreciated. At Mövenpick Surabaya City, we believe in delivering a personalised hospitality experience for each of our guests, and we are committed to making sure our guests have an enjoyable stay with us. We value all guest feedback as part of our continuous improvement process, and thank you for providing yours. We hope that you will give us another chance in the future, so that we may have the opportunity to provide you with a more satisfactory experience. Please do not hesitate to contact me directly should you require any assistance prior or during your stay – I would be delighted to help. Sincerely yours, Eksi Ayuningtyas General Manager

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其他网络用户评价我们的酒店

  • 112 评论 6.4/10 位置
  • 453 评论 8.9/10 房间
  • 693 评论 9.2/10 服务
  • 8 评论 8.1/10 上网
  • 306 评论 8.6/10 清洁度
  • 150 评论 9/10 氛围
  • 150 评论 7.5/10 早餐
  • 10 评论 4.3/10 运动休闲

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