Novotel Melbourne South Wharf 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 4 460

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Описание

Особенности отеля

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

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Расположение отеля

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Телефон
Факс +61 3 9058 0488

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 4 460

Рейтинг TripAdvisor  4.5/5  Отзывов: 490

Сертификат качества 2024

Thoroughly recommended stay at Novotel South Wharf

Примечание: Tripadvisor 5.0/5

36Peter36 Реальные отзывы TripAdvisor

First time to stay at this big complex its a beautiful modern hotel. As a Platinum Accor member enjoyed the benefit of an upgrade to a superior room virtually a suite. Views and facilities were top class. Appreciated the service of the concierge Narendra and all staff at check in and restaurant. Very good food for breakfast buffet which can get busy but it is well managed. Great bathroom and walk in shower. Comfortable and easy to control heating/cooling. Access driving in can be a bit awkward.

Dear Peter, Thank you for taking the time to share your review. We are thrilled to hear that your first visit to our establishment left such a wonderful impression. We are delighted that you enjoyed the upgrade to a superior room and found the views from our hotel exceptional. It is our pleasure to provide facilities that cater to the comfort and satisfaction of our guests. Moreover, we are pleased that the service provided by our concierge Narendra and the staff at both the check-in and our restaurant met your expectations. It is great that the breakfast buffet was to your liking, offering a variety of nutritious and delightful options to start your day. However, we understand that accessing our hotel by car can sometimes be challenging. We appreciate your feedback on this matter and would like to apologize for any inconvenience it may have caused during your arrival. Nonetheless, we are happy to hear your positive remarks about the bathroom amenities, particularly the walk-in shower, and that you experienced ease in managing the heating and cooling in your room to ensure a comfortable environment throughout your stay. Finally, your acknowledgment of our location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is greatly appreciated. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

Perfect for the solo traveller

Примечание: Tripadvisor 4.0/5

stressbunny Реальные отзывы TripAdvisor

Novotel South Wharf is the hotel if you are attending events at the convention centre - you don't even have to go outside to walk between locations! This was perfect for me as a solo traveller attending evening events and not having to worry about public transport and safety later at night. The kingbed was super comfortable with a choice of pillows and the room had everything I needed (except hot chocolate sachets so byo). I was able to purchase happy hour wines at the bar downstairs and bring them back to my room which was an extra plus for snuggling in. Staff were so friendly and welcoming. I would thoroughly recommend this Novotel

Dear Bunny, We would like to thank you for this review about your recent experience in our hotel. We are delighted that your attendance at events was made easy by our direct access to the Melbourne Convention & Exhibition Centre, ensuring your safety and convenience as a valued solo traveler. It is wonderful that our comfortable king bed and a variety of pillow choices contributed to a restful night's sleep, and that the amenities provided in your room met your needs. However, we regret to hear that you missed having hot chocolate sachets in your room. While we offer a selection of coffee and tea, we appreciate your suggestion and will consider adding more variety to our beverage offerings. Nonetheless, we are pleased that you were able to enjoy the happy hour wines from our bar, enhancing your experience of snug relaxation in your room. Our staff will be heartened to know that their friendliness and welcoming nature were highlights of your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Conference travel

Примечание: Tripadvisor 5.0/5

MummyFreckle Реальные отзывы TripAdvisor

Perfect location for conference centre events. Check in easy (even with some challenges) super helpful staff. Great room. I have to say a huge thank you to the amazing concierge George, he went above and beyond to help me, and absolutely made my trip.

Dear Guest, Thank you for this great review. We are thrilled that your time at Novotel Melbourne South Wharf was memorable and positive. We are delighted that you appreciated the convenient location directly opposite the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, ensuring ease of travel for conference attendees like yourself. It is wonderful to hear your commendation of our staff and particularly George, who takes great pride in offering exceptional service to our guests. Moreover, we are pleased that your room met your expectations, providing you with the comfort and modern amenities that we strive to deliver for every stay. We look forward to welcoming you back soon. Kind regards, Novotel Melbourne South Wharf Team

South Wharf accommodation that doesn't disappoint.

Примечание: Tripadvisor 4.0/5

Rick2910 Реальные отзывы TripAdvisor

We stayed at the Novotel South Wharf while working at a function in the MCEC. The staff were all very friendly, and did their best to assist with any requests. The design of the entrance is a little odd. You take a lift to level 5 to get to reception, then a separate set of lifts to get to the room floors. Not a problem, but interesting and I haven't seen this in any other hotel where I have stayed. The room was spacious, bed comfortable and all the amenities worked as expected. As Accor members, the complimentary bottle of sparkling was a nice touch. For us, the location was perfect for our work days, and the dining options around the hotel gave us plenty of choice. I'd suggest avoiding the internal restaurant, Mr Carpano, based on our disappointing experience there. Overall, a nice looking hotel and comfortable rooms when you have to be away from home.

Dear Rick, Thank you for taking the time to share your review. We are thrilled that our attentive team members, spacious accommodations, and the thoughtful gesture of a sparkling bottle for our Accor members made your visit enjoyable. Offering comfortable and well-appointed rooms is a cornerstone of the experience we strive to provide at Novotel Melbourne South Wharf. However, we regret to hear that your dining experience at Mr Carpano did not meet your expectations. While our restaurant prides itself on delivering authentic Italian cuisine in a rustic and seasonal menu, we understand that we have the opportunity to further enhance our culinary offerings and will take your feedback into serious consideration. Nonetheless, it is fantastic that the hotel's prime location proved to be convenient for your work commitments, and that the variety of nearby dining options added value to your stay. Our position in the historic South Wharf Promenade, directly across from the DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, indeed places us in the heart of Melbourne's vibrant scene. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

Great Location - Great View

Примечание: Tripadvisor 5.0/5

mgreaves2019 Реальные отзывы TripAdvisor

Great location for access to Marvel Stadium and trams. Easy walk into CBD and surrounds. Managed to jag a few great eateries close by. We had a Junior Suite, very roomy and clean. View was fantastic from the Port, over the city, down the Yarra to Fitzroy Gardens. Even loved watching the traffice on the freeway. Aircon a bit hit and miss with trying to get right. Bed was very comfortable. Bathroom was big. Shower was hot although pressure somewhat lacking. Would love an extra towel instead of the 2 supplied. Check in took a while even though there were 3 staff members and only us waiting. It was lovely and friendly that the check in staff acknowledged us later in the day when passing the desk or even passing them when walking to the lifts. Our plane was ultimately delayed by 9 hours and as this changed a few times I did twice email the Novotel to keep them updated and let them know we were still going to be checking in, albeit a bit late. Unfortunately I did not receive a reply or acknowledgement, and so just had to hope that all was still good with our booking. Was disappointing that the offer of 'newspaper in room daily' wasnt kept. Yes, it was only the paper (but always look forward to reading the Melbourne newspaper when visiting) and I just wish that an inclusion in the booking, however small, when listed, is actually included. Loved the friendly concierge (sorry didnt get his name), but please let him where smart shorts when on the job as the aircon in the lobby area is so hot! It was our first time staying here but I think it may become a favourite now and will definitely stay again, especially if we get a good deal.

Dear mgreaves2019, Thank you for reviewing your recent experience. It is rewarding to learn that your stay with us was enjoyable overall. We are thrilled that you found our Junior Suite to your liking, appreciated the level of cleanliness, and enjoyed the comfort of our bedding. Our team takes great pride in ensuring our guests have a pleasant and comfortable stay, and we're glad this was reflected during your visit. However, we regret to hear about the challenges you faced with the air conditioning and acknowledge that the check-in process did not meet the swiftness we aim for. Furthermore, we understand the disappointment in not receiving a response to your emails and missing the daily newspaper as expected. Please accept our sincerest apologies for these aspects of your stay that did not meet your expectations. Nonetheless, we are pleased to note that you were captivated by the stunning views from your room and the warm service provided by our concierge team. Melbourne's charm is indeed best experienced through such panoramic views, and our staff's friendliness is something we are very proud of. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Best wishes, We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

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