Mercure Orange 4 stars

Name: Mercure Orange | Hotel in Orange NSW | ALL - ALL
Address: 94 Byng Street, ORANGE, 2800, Australia
Telephone: +61263625611
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,564 reviews

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94 Byng Street, 2800 ORANGE, Australia

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Mercure Orange

Hotel for travellers looking for local and authentic experiences

Mercure Orange Hotel is located at the heart of the Orange Central Business District, near many local wine bars, restaurants and quality shopping hot spots. With on-site event and conference facilities, as part of the Orange Ex Services Club, our hotel is the perfect destination for your next corporate or private event. Enjoy access to hotel facilities including free use of the leisure centre, and on-site dining options Diggers Bar and Grill, and The Greenhouse of Orange.

Choose from hotel rooms or deluxe suites, all with tea and coffee making facilities, for your next stay and enjoy a central location in regional Orange NSW. Visit some of the best Orange wineries in the surrounding regions and make a day of it before retiring to your comfortable hotel room for a relaxing evening.

The regional town of Orange features colonial buildings, fine restaurants and elegant wine bars. A perfect culinary escape, the city is also well known for its heritage walks.

Welcome to Mercure Orange Hotel! The team and I hope you enjoy your stay and will endeavour to make your trip a memorable one.

Kristy Wallace, Hotel Manager

ALLSAFE approved hotel

Hotel extras

ALL Safe Certified / Feel reassured with access to AXA medical teleconsultation free of charge
Central Location in Orange Central Business District
On-site bar, The Greenhouse of Orange with Alfresco seating
On site restaurant, Diggers Bar and Grill
24 Hour Reception

Our accommodation(s)

Room

DELUXE ROOM, 1 QUEEN SIZE BED

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

Room

DELUXE ROOM, 1 QUEEN AND 1 LONG SINGLE BED

3 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single bed(s)

Room

DELUXE ROOM, 2 KING SINGLE BED

2 persons
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Accessible room

Room

DELUXE ROOM, 1 KING BED

2 persons
24 m² / 258 sq ft

Bedding 1 x King size bed(s)

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Hotel location

Mercure Orange

94 Byng Street
2800 ORANGE
Australia

GPS:-33.281653, 149.09754

+61 2 6362 5611

+61 2 6361 3714

ORANGE STATION

Railway station

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE GREENHOUSE OF ORANGE

The Greenhouse of Orange showcases the best fresh produce and wine that the Central West community has to offer.

DIGGERS BAR AND GRILL

Diggers Bar and Grill offers a contemporary Australian food selection, with the freshest produce from the local community. We serve the region's juiciest cuts of steak and carefully chosen seasonal produce, with an emphasis on quality.

Our guest reviews

Place needs a lot of attention

Anonymous Couples - 12/2/2023 Confirmed reviews ALL

I booked 2 nights to stay at the Mercure orange to celebrate an anniversary. While booking and availability were very smooth and pleasing, i however, was a bit shaken that upon checking in to our room, we found Spiders and a huge spider web along the corner of the window. The front desk staff were very understanding as we rushed down stairs and I was in so much fear that I refused to go back to the room. They still accommodated to us and offered to move us to another room with a bottle of bubbly wine. However, the following day, we received a phone call advising us that the room was cleaned and we shall move back after we were settled in, in which I refused. I haven’t had such a bad, horrific experience in any of our past stays with any of the Accor accommodations and the fact that the cleaning was lacking is not so hygienic, quite concerning and definitely doesn’t reflect a good image on our decision to stay with Accor accommodations in the future. Breakfast was another story, front desk told us that the chef didn’t show up for the morning and directed us to go somewhere else. Not sure if the place where we were supposed to have breakfast at had one chef on site or what’s the story. But anyways, we ended up canceling the breakfast for our second day and had a lovely feed somewhere else. Definitely not staying there anymore and will be warning family and friends of the place. I sent my feed back directly to Accor’s CEO and not Evan an automated response was received.

Good Morning, Thank you for taking the time to provide feedback on your recent stay at Mercure Orange. We sincerely apologize for the inconvenience and disappointment you experienced during your anniversary celebration. Your feedback is invaluable to us, and we appreciate your candidness in sharing your concerns. Firstly, we want to express our deepest apologies for the presence of spiders and a spider web in your room upon arrival. We understand the impact this had on your experience, especially on such a special occasion. Please be assured that we take your feedback seriously, and we have addressed this issue with our housekeeping team to ensure such oversights do not occur in the future. Your comfort and satisfaction are of the utmost importance to us. We are glad to hear that our front desk staff was understanding and promptly accommodated your request to change rooms. However, we regret any inconvenience caused by the follow-up phone call suggesting a return to the initial room. This miscommunication has been addressed internally to prevent similar occurrences. Regarding the breakfast situation, we sincerely apologize for the chef's absence, which resulted in the redirection of guests. We understand the importance of a seamless dining experience, and we are working to improve our communication and contingency plans to prevent such issues in the future. Your feedback serves as a valuable reminder to consistently uphold the high standards that our guests expect from Mercure. I did however try to call you on the Monday after your departure with no reply. I did contact our Accor team and I had stated that I had tried to call you and was waiting on a call back, hence why no response was given from our CEO. If you would like to discuss this further, please do not hesitate to contact me via reception. Sincerely, Kristy Wallace Hotel Manager

Well located, centre of town.

Leslie Couples - 12/1/2023 Confirmed reviews ALL

Stayed for a week. Reception staff friendly and welcoming. Helpful all through my stay.

Great place to stay in Orange

Anonymous Families - 12/1/2023 Confirmed reviews ALL

We stayed two nights while visiting family in Orange. The hotel was perfectly located, and meals at the Orange Ex-Services Club attached were good quality and not expensive. A very comfortable room and good shower with lots of hot water. My only suggestion would be to put a grab rail in the shower recess; even with non-slip tiles it helps to have a grab rail just in case, especially for older visitors. However, having a walk-in shower was great, with no step.

Anonymous Business - 11/30/2023 Confirmed reviews ALL

Always delightful and staff are friendly and helpful

Good morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

good stay

Anonymous Couples - 11/28/2023 Confirmed reviews ALL

Suited us down to the ground right next door to the venue everything we needed highly recommended.

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

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Web-users rating

Other web-users rate our hotel

505 reviews 9.2/10 Location
916 reviews 8.4/10 Room
619 reviews 9.3/10 Service
36 reviews 3.5/10 WiFi
383 reviews 8.2/10 Cleanliness
135 reviews 9.1/10 Vibe
71 reviews 4.5/10 Breakfast

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All our hotels in Orange

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.