Not enough parking for the rooms. We got back to the motel at 10pm from a wedding with our 2 year old, and me being heavily pregnant and there were no parks. The lady at reception was rude about it, tried to tell us we had to park around the corner on some roof top, eventually let us park in the disabled. When we got to the room we were locked out as we had flicked the lock on the back that apparently disables the key. My husband went down again to reception, again met with attitude. The mattress was absolutely terrible. Had a big bow in the middle so it felt like I was sleeping in a hammock, nearly just slept on the floor. Definitely not the experience you expect for $240 a night. We have stayed in better motels for $100 a night in the middle of nowhere that were cleaner and more comfortable than this! Other members of our family also stayed the same night, got back at 1130 and had to park on the street and had the same problem with their door.

Clean room. Pleasant check in. Good location.

Business trip. The accommodation was fine, the toilet seat in Room 510 needs fixing.

The quality and size of the family apartment was beyond expectation. We were very grateful that we were upgraded - this was a fantastic treat, it made a real difference to the experience of our stay Thank you for the free washing and drying facilities, this is a great service that makes travelling with a family much easier - thank you!

The Mercure Orange is a clean, well located hotel. The staff are friendly at reception and also the cleaning staff. The beds are very comfortable and it’s very quiet. There’s ample parking with easy access to your rooms. We were put in a ground floor room which although we have no complaints about the quality of the room the loss of two stars was because it’s quite dark and has a constricted feeling. It wasn’t a room I wanted to “hang out in“. I wouldn’t say we wouldn’t stay again but we would only stay if we were guaranteed an upper floor room. Thanks

Very relaxing time. Comfortable and well appointed room enable us to relax and enjoy Orange and all that it has to offer. Great walks, followed by a late afternoon G&T at on of the many pubs located around the region.

We were very impressed with the hotel. Rooms were very clean and the bed comfortable.

Lovely receptionist, great room can’t fault anything

The attentive staff made our stay at Mercure Orange, NSW more than what we expected. We were upgraded to a very comfortable apartment style room in a quiet location of the hotel. Reception and housekeeping staff all deserve recognition for their customer service.

Wonderful stay and was pleasantly surprised at the quality of the rooms, the fit out and how quiet they were—never heard a person walk past even though the hotel was very busy.. Service and staff was really good and we will definitely be back. Connected with the club next door which was handy for an easy and enjoyable dinner plus lots of other options nearby.

Checked in about 4 pm but the signage of Mercure was not visible. Imagine it might be worse for night arrivals. Check in was swift and Hotel has charge-back arrangement for dinner at Ex-Servicemen Club next door. That's helpful for Accor Plus members. Overall stay was good.

When I arrived, the hotel had not been given notification of my accor membership and status. So I provided my details at check in (although I had received an email from accor about my upcoming booking). I was not offered or given many of the status benefits eg/ welcome drink and late checkout, nor an explanation of why this occurred. The rooms are tired and outdated and the AC had a terrible rattle that came on and off through out the night.

Have stayed a number of times for work. It is central, comfortable with friendly staff. It is part of the Orange RSL Club which provides plenty of variety for meals and entertainment. Plus it has a lift for those heavy bags.

Our room was modern and reasonably well equipped. The free internet kept logging us out and was a bit frustrating to use. We were in a Twin room close to reception, the noise from the adjacent club made it very difficult to get any sleep until after midnight. Would be very reluctant to stay here again on a Friday or Saturday night again for this reason.

Great motel, Great staff. Always feel welcomed! Nothing seems to be an issue when staying here. The staff are always accommodating and the rooms are always spotless. If staying in Orange this is the place to stay