Mercure Orange 4 stars

Had 2 breakfasts included in our rate but when we arrived we were advised that the cafe would be closed over the Long weekend , So breakfast was cancelled . We were not advised before we arrived ,so we could make other arrangements. When we asked where else could we go For breakfast as Orange was so busy , we were told I think there is a place down the road . Even though the cafe had cancelled a few days before no back up plan was organized by the hotel We were not advised of any amenities in the hotel that were open and available use .

Room was comfortable with everything I required, close to restaurants and local shops

Well located, lovely helpful staff and great pillows.

Check in was lovely as I somehow booked the wrong week. Room was lovely and comfortable.

This is one of our favourite Mercure hotels that we have stayed in. The staff are always friendly and welcoming. It is a modern and well positioned hotel near all the attractions in the Orange area. We highly recommend this hotel to anyone travelling to this area.

Fine, interesting approach to no house keeping unless requested?? As part of a 10 day trip we didn’t experience this at any other hotel so unsure as to the rationale.

Staff were very friendly. However room was not ready - I was told check I at 2- room not ready at 245. Was told o would be contacted when ready but was not contacted, we came back at 430 as we need to change and couldn’t stay away any longer and were told it had been ready for a while. The main bed was wonky- ie lower on one side than the other and I felt like I was rolling off all night. The worst nights sleep I have had in ages. I won’t return and would not recommend to anyone.

The staff found me a room whenI could not find one on line. The location set up etc is extremely good.

I love the "clean pen", "used pen" on check-in. The Check-in was smooth, parking on ground was limited, but there was parking on level 2. I couldnt fault the cleanliness or how new the rooms were. The welcome drinks in the club were good too. The only things i could fault were that the shower wasn't fully enclosed so water got all over the bathroom after you took a shower. the water pressure was a little weak, but other than that, it was a really good stay.

Room nice & clean ,but just a motel room.No ice ,meals etc.

Arrived at 2.30 for check in my room was not ready, you could not get breakfast, there were no plates or cutlery. The room was dark and poky, when asked where to put our rubbish we were told to put it in the bins on the street. If this was a $100 per night room we would have accepted it but at $208 per night just not good enough.

I would like to take this opportunity to share my family's great vacation with Mercure Orange. Firstly, great kudos to Kerry for her exceptional service going above and beyond in helping us accommodate our request. She is an epitome of Accor's Value to great service. Not to mention Jordan - thank you. Room was exceptional and did not disappoint. Food from the ex Services Club was great too. We will definitely go back in the near future.

The check in process was quick and convenient, although a quick guide on accessing the free WiFi at the time of check in would help and save time calling back the reception to go through the steps.

I have stayed at the Mercure a number of times - always clean, well appointed rooms and amenities. Great, central location, walking distance to restaurants and shopping. Previously I have stayed in the 'inside rooms' which are nice and quiet (not subject to carpark noises and returning guests). This time, being on the 'outside, facing into the carpark, proved quite noisy. Other than that, highly recommended for both business and holiday.

only two nights - still controlled by covid - full house, always pleasant staff.