Mercure Orange 4 stars

Customer review rating (ALL Rating) 4.5/5 1,068 reviews

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Description

Hotel extras

  • Central Location in Orange Central Business District

  • On-site bar, The Greenhouse of Orange with Alfresco seating

  • On site restaurant, Diggers Bar and Grill

  • 24 Hour Reception

Our accommodation(s)

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Hotel location

Mercure Orange

94 Byng Street
2800 ORANGE
Australia

GPS:-33.281653, 149.09754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,068 reviews

Customer review rating 4.5/5

Scott G. Business - Confirmed reviews ALL

Easy and pleasant

Dear Scott, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Orange

Customer review rating 2.5/5

Kathryn H. Friends - Confirmed reviews ALL

The room had not been used in a long time was mould in the toilet where the water sits and mould in the shower. No hand soap to wash hands. Dusty... we were placed in a 2 single bed room on the 3rd floor away from everything. The room seemed like the cheapest room in the place. Was quite but it felt like it was a bit abandoned.

Dear Kathryn, Thank you for taking the time to tell us about your experience at the Mercure Orange. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Orange

Customer review rating 5.0/5

Irene C. Friends - Confirmed reviews ALL

Lovely quiet room 206 on second floor. Very comfortable bed and pillows Will stay again

Dear Irene, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Orange

Customer review rating 2.0/5

Michael P. S. Friends - Confirmed reviews ALL

On arrival and check in - we were informed our room included breakfast. However upon check out discovered this was not the case and had a bill of $125 for breakfast. Not happy at all!

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Orange. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Orange

Customer review rating 5.0/5

Joe W. Solo - Confirmed reviews ALL

See above comments.

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Orange

Other web-users rate our hotel

  • 358 reviews 9.1/10 Location
  • 627 reviews 7.9/10 Room
  • 453 reviews 8.9/10 Service
  • 20 reviews 3.3/10 WiFi
  • 295 reviews 7.5/10 Cleanliness
  • 40 reviews 6.1/10 Breakfast

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