Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our clean rooms and received fantastic service from our check-in team. We appreciate your kind words and look forward to welcoming you back for another great stay. Kind Regards Mercure Orange

Thank you for sharing your experience. We sincerely apologize for the unacceptable condition of the bathroom floor during your stay. This falls well below our usual standards and is not the experience we want any guest to have. We have shared your feedback with the relevant teams for immediate attention and review. Thank you for bringing this matter to our attention, and please accept our apologies for the disappointment caused. Kind Regards Mercure Orange

Thank you for your wonderful review! We're delighted to hear that you found our staff warm and helpful, enjoyed our clean and well-appointed rooms, and had a comfortable stay. We truly appreciate your kind words and are thrilled to know you'll be staying with us again. We look forward to welcoming you back soon! Kind Regards Mercure Orange

Thank you for your review! We're delighted to hear you found your stay clean and comfortable. We appreciate your feedback and look forward to welcoming you back again soon. Kind Regards Mercure Orange

Thank you for your feedback. We're pleased to hear that you enjoyed your spacious room and found our team friendly and welcoming. However, we sincerely apologize for the condition of the shower drain upon your arrival. This is certainly not reflective of our housekeeping standards, and we understand how disappointing this must have been. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved experience in the future. Kind Regards Mercure Orange

Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, comfortable rooms, and the service provided by our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay. Kind Regards Mercure Orange

Thank you for your feedback. We're pleased to hear you enjoyed the room. We sincerely apologize that the bathroom cleanliness and bed comfort did not meet your expectations. Your comments have been shared with our housekeeping and management teams so we can make improvements. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a better experience in the future. Kind Regards Mercure Orange

Thank you for your kind review. We’re delighted to hear that you enjoyed our convenient in-town location, had a comfortable stay, and found our staff to be friendly and welcoming. Your positive feedback means a lot to our team, and we look forward to welcoming you back for another enjoyable stay in the future. Kind Regards Mercure Orange

Thank you for your wonderful review. We’re delighted to hear that our convenient location in Orange suited your needs perfectly and that our friendly and helpful team helped make your stay enjoyable. It’s great to know that having the Ex-Services Club within walking distance was an added benefit during your visit. We truly appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back soon! Kind Regards Mercure Orange

Thank you for your feedback. We're pleased to hear that you otherwise enjoyed your stay and would rate your experience so highly. We sincerely apologize for the issue with the balcony door lock, as guest safety and security are very important to us. Your comments have been shared with our maintenance team for immediate attention. We appreciate you bringing this to our notice and hope to have the opportunity to welcome you back for another stay and provide an even better experience next time. Kind Regards Mercure Orange

Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet expectations. We appreciate you bringing the issues with the shower cleanliness, room temperature, and lighting to our attention. This is not the standard we strive to provide, and we will be addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We value your comments as they help us enhance the experience for our guests, and we hope to have the opportunity to provide you with a much more comfortable stay in the future. Kind Regards Mercure Orange

Thank you for your lovely review. We're delighted to hear that you had a comfortable stay and enjoyed our motel. We appreciate your kind feedback and hope to welcome you back again soon for another enjoyable visit. Kind Regards Mercure Orange

Thank you for taking the time to share your feedback. We sincerely apologise that your room was not serviced to the standard you should have expected during your stay. It is disappointing to hear that, although the bed linen, towels and bins were attended to, several important aspects of the room were overlooked, including the coffee machine, dirty mugs and cutlery, the locked safe, missing face washers, and the unflushed toilet. We also regret the inconsistency you experienced with the WiFi service. This is certainly not reflective of the standards we strive to maintain, and your comments have been shared with our housekeeping and management teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much better experience in the future. Kind Regards Mercure Orange

Thank you for your feedback. We're pleased to hear that you had an overall satisfactory stay. We appreciate you taking the time to share your experience and hope there were aspects of your visit that you enjoyed. We are always looking for ways to improve, and we value all guest feedback. We hope to have the opportunity to welcome you back and provide an even better experience next time. Kind regards Mercure Orange

Thank you for your continued loyalty to Mercure Orange over the past 10 years and for choosing to stay with us each year during the Eisteddfod. We truly value your support and are disappointed to learn that this visit did not meet the high standards you have come to expect from us. While we are pleased to hear that you found the room comfortable and enjoyed the quality of our beds, we sincerely apologise for the shortcomings in housekeeping. The issues you described, including dirty mugs, unclean cutlery, used crockery not being removed, and tea supplies not being replenished, are unacceptable and fall well below our usual standards of cleanliness and service. We understand your frustration, particularly as a long-standing guest who has consistently enjoyed previous stays with us. Your feedback has been shared directly with our housekeeping team to ensure greater attention to detail and to prevent similar oversights from occurring in the future. Thank you for bringing these matters to our attention. We genuinely appreciate your honest feedback and hope you will give us the opportunity to restore your confidence in us and provide you with the level of service you have enjoyed over the past decade. Kind regards Mercure Orange

Thank you for your kind review and for choosing to stay with us again. We are delighted to hear that you enjoyed your stay and that we were able to provide another positive experience for you. Your continued support means a great deal to our team, and we look forward to welcoming you back to Mercure Orange for many more enjoyable stays in the future. Kind Regards Mercure Orange

Thank you for your wonderful review! We're so pleased to hear that your booking experience was easy, our staff made you feel welcome on arrival, and that you found your room clean, tidy, and quiet. It's also great to know that our location was convenient for your stay. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind Regards Mercure Orange

Thank you for your lovely review! We're delighted to hear that you found your room spacious and that our reception staff were pleasant and helpful throughout your stay. Your kind feedback is greatly appreciated, and we look forward to welcoming you back again soon. Kind Regards Mercure Orange