Mercure Orange 4 stars

Friendly. Rooms clean ,comfortable ,well maintained

We stayed for two nights and were a little bit disappointed in the room due to the uncomfortable pillows and the loud air conditioning unit that didn’t regulate temperature well. It was in a very convenient location and the reception staff were lovely and had great knowledge of the area.

Well located, good parking, good Aussie style club meals, attentive staff

Weekend away from the city. First time in Orange.

Great location and beautiful customer service during our stay. Room was clean, well equipped and warm.

Always enjoy our stay with MECURE at Orange. Your staff are always helpful and understanding and as I am disabled to a degree, this is extremely important. One gripe I have is the absence of trolleys. I am unable to carry any luggage and that task is left to my wife. No trolleys means multiple trips to and from our vehicle. It’s not a big ask but it would make such a difference.

Staff were very friendly and helpful. Room was lovely, bed was fantastic.

pleasant

Beds where comfy , but ducted air con vent above my head was to loud woke me up a couple of times

Clean and well located. Quickly allocated a room. As a ‘gold Accor member’, a would have expected an upgrade though.

Nice clean hotel. Nicely priced. Well presented. Not enough parking.

We arranged a group of friends for a 3 night stay to enjoy Orange’s restaurants and vineyards. Everyone in our group were very satisfied with their stay at the Mercure.

Book queen deluxe received either a very small queen or it was a double bed. I was assured on confirmation of my booking it was “deluxe queen”. I would like to make the following make suggestions; Check the privacy blind on the main window. The blind in the room in which I stayed was beginning to curl along the length of the edge allowing viewing from outside. A fairly large gap under the door which allowed a cold draft in. Considering it was winter in Orange this is very noticeable cold draft.

When I arrived, the hotel had not been given notification of my accor membership and status. So I provided my details at check in (although I had received an email from accor about my upcoming booking). I was not offered or given many of the status benefits eg/ welcome drink and late checkout, nor an explanation of why this occurred. The rooms are tired and outdated and the AC had a terrible rattle that came on and off through out the night.

Have stayed a number of times for work. It is central, comfortable with friendly staff. It is part of the Orange RSL Club which provides plenty of variety for meals and entertainment. Plus it has a lift for those heavy bags.