Mercure Orange 4 stars

Customer review rating (ALL Rating) 4.5/5 1,564 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALL Safe Certified / Feel reassured with access to AXA medical teleconsultation free of charge

  • Central Location in Orange Central Business District

  • On-site bar, The Greenhouse of Orange with Alfresco seating

  • On site restaurant, Diggers Bar and Grill

  • 24 Hour Reception

Our accommodation(s)

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Hotel location

Mercure Orange

94 Byng Street
2800 ORANGE
Australia

GPS:-33.281653, 149.09754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,564 reviews

TripAdvisor Rating  4.0/5  494 reviews

Place needs a lot of attention

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

I booked 2 nights to stay at the Mercure orange to celebrate an anniversary. While booking and availability were very smooth and pleasing, i however, was a bit shaken that upon checking in to our room, we found Spiders and a huge spider web along the corner of the window. The front desk staff were very understanding as we rushed down stairs and I was in so much fear that I refused to go back to the room. They still accommodated to us and offered to move us to another room with a bottle of bubbly wine. However, the following day, we received a phone call advising us that the room was cleaned and we shall move back after we were settled in, in which I refused. I haven’t had such a bad, horrific experience in any of our past stays with any of the Accor accommodations and the fact that the cleaning was lacking is not so hygienic, quite concerning and definitely doesn’t reflect a good image on our decision to stay with Accor accommodations in the future. Breakfast was another story, front desk told us that the chef didn’t show up for the morning and directed us to go somewhere else. Not sure if the place where we were supposed to have breakfast at had one chef on site or what’s the story. But anyways, we ended up canceling the breakfast for our second day and had a lovely feed somewhere else. Definitely not staying there anymore and will be warning family and friends of the place. I sent my feed back directly to Accor’s CEO and not Evan an automated response was received.

Good Morning, Thank you for taking the time to provide feedback on your recent stay at Mercure Orange. We sincerely apologize for the inconvenience and disappointment you experienced during your anniversary celebration. Your feedback is invaluable to us, and we appreciate your candidness in sharing your concerns. Firstly, we want to express our deepest apologies for the presence of spiders and a spider web in your room upon arrival. We understand the impact this had on your experience, especially on such a special occasion. Please be assured that we take your feedback seriously, and we have addressed this issue with our housekeeping team to ensure such oversights do not occur in the future. Your comfort and satisfaction are of the utmost importance to us. We are glad to hear that our front desk staff was understanding and promptly accommodated your request to change rooms. However, we regret any inconvenience caused by the follow-up phone call suggesting a return to the initial room. This miscommunication has been addressed internally to prevent similar occurrences. Regarding the breakfast situation, we sincerely apologize for the chef's absence, which resulted in the redirection of guests. We understand the importance of a seamless dining experience, and we are working to improve our communication and contingency plans to prevent such issues in the future. Your feedback serves as a valuable reminder to consistently uphold the high standards that our guests expect from Mercure. I did however try to call you on the Monday after your departure with no reply. I did contact our Accor team and I had stated that I had tried to call you and was waiting on a call back, hence why no response was given from our CEO. If you would like to discuss this further, please do not hesitate to contact me via reception. Sincerely, Kristy Wallace Hotel Manager

Well located, centre of town.

Customer review rating 5.0/5

Leslie Couples - Confirmed reviews ALL

Stayed for a week. Reception staff friendly and welcoming. Helpful all through my stay.

Great place to stay in Orange

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We stayed two nights while visiting family in Orange. The hotel was perfectly located, and meals at the Orange Ex-Services Club attached were good quality and not expensive. A very comfortable room and good shower with lots of hot water. My only suggestion would be to put a grab rail in the shower recess; even with non-slip tiles it helps to have a grab rail just in case, especially for older visitors. However, having a walk-in shower was great, with no step.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Always delightful and staff are friendly and helpful

Good morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Suited us down to the ground right next door to the venue everything we needed highly recommended.

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

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Other web-users rate our hotel

  • 505 reviews 9.2/10 Location
  • 916 reviews 8.4/10 Room
  • 619 reviews 9.3/10 Service
  • 36 reviews 3.5/10 WiFi
  • 383 reviews 8.2/10 Cleanliness
  • 135 reviews 9.1/10 Vibe
  • 71 reviews 4.5/10 Breakfast

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