ibis Styles Heraklion Central 4 stars

Customer review rating (ALL Rating) 4.8/5 914 reviews

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Description

Hotel extras

  • Paid Parking.

  • 10 Minutes from Heraklion International Airport Nikos Kazantzakis(HER)

  • 5 Minutes From Heraklion Port

  • Nearby shopping center of Heraklion

  • Walking distance from the best restaurants and coffee shops of Heraklion

Our accommodation(s)

Hotel location

ibis Styles Heraklion Central

26 Koroneou, & Agiou Titou Street
71202 HERAKLION
Greece

GPS:35.340829, 25.135683

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAIN RESTAURANT

Throughout the day, our restaurant offers a great selection of a la carte options for lunch and dinner. All gastronomic options are inspired by the healthy and nutritious Mediterranean cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  914 reviews

TripAdvisor Rating  4.5/5  444 reviews

Certificate of excellence 2023

Lack of professionalism and respect!

TripAdvisor rating 1.0/5

odysseasx2019 TripAdvisor review

This was my second time visiting the hotel. Location is good and the room was spacious and clean. But that was it... The bed was a disaster. They put 2 single beds together and 3 more layers on top of them so they can pass as a king bed. The result is that you keep falling in a gap between the two beds. Very uncomfortable! (see photo) Tv in the room is very old. There is no connectivity of any kind. You cannot watch Netflix or any other platform neither to connect your phone so you can watch anything by casting from it. You can only watch local channels. The Pc that they have for guests was not working. I asked the front desk on my arrival if I can use a pc because I need to work on a pdf for 2 minutes and to send an email, and that was not possible. One emergency red light was blinking inside our room for 7 days and 7 nights. Even though I informed the front desk about it I believe it is still blinking until now. (see photo) The marble drain of the shower is broken to many pieces. It is dangerous because you can cut your feet there. (see photo) There are two Lifts, the one was making a noise begging for maintenance (got it on video). Besides all that, the worst thing about our stay there, was the receptionist (Anna). On our first day there we woke up at 8:25 in the morning to the sound of hammers and drills. The amount of noise was unbearable. I called the front desk, they told me they will check it out and never called me back. One hour after (hammers still working) I went down with my wife and my 7 year old kid. I asked one receptionist what was going on with that noise. I wanted to know if there was some kind of an emergency repair or if that situation is going to be repeated the next morning. The receptionist was polite and apologizing while explaining the situation. That was the time Mrs Anna, who was typing on a pc next to us, decided to cut in our conversation (without minding to look at us while speaking at any time!!!) saying: "how many days is this gentleman's reservation because we do not mind if he wants to go and find another Hotel". I was furious with the impoliteness, the attitude and the lack of professionalism. The next time Mrs Anna interrupted our conversation was with the same attitude and again without looking at us. When I told her that she should at least look at me while she speaks to me, she was ironic. This type of behaviour is unaccepted, she should try another job that has nothing to do with talking to guests. The day we where checking out she saw us approaching the front desk and said "How unlucky for you, you will have to check out with me now", I remained calm and said "Goodmorning", then she did not reply but asked her colleague next to her to check me out and went away!

Still a chain hotel group and not personal.

TripAdvisor rating 3.0/5

Craigp0017 Couples - TripAdvisor review

We stayed in the building removed from reception over the restaurant and street. Some noise into the night from the street but not bad as it was raining and early in the summer season. No view from our window. Room was spacious, bed comfortable and bathroom was enormous with a separate toilet. Location is handy to the museum, shopping, restaurants and the waterfront. Down side was our room missed being serviced. Not a show stopper but was in our price paid. And the second morning breakfast didn’t have a hot food offering, only continental for two tour groups. Again, not a show stopper but was in our room rate we paid.

Customer review rating 4.0/5

Suzan Families - Confirmed reviews ALL

Conforme à nos attentes.

Close to shops and restaurants

TripAdvisor rating 3.0/5

Suehyla I TripAdvisor review

The hotel needs to hire a concierge, as a tourists arriving in a large island like Crete you need some help. The ladies at the front were trying their best but they don't have answers for most of the questions we had. I recommend trying to get a sea view room. The back side of the hotel is very busy until late hours of the night. The beds and pillow could definitely be better . The washroom is well done and the shower has good water pressure. Close to shopping and many restaurants/cafes.

Convenient location

Customer review rating 4.5/5

Gene C. Families - Confirmed reviews ALL

The facility was well appointed and conveniently located near shops and eateries. The room was well appointed, clean, and spacious. We had to add a last minute occupant and they were able to accommodate without extra fees

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Other web-users rate our hotel

  • 692 reviews 9.3/10 Location
  • 700 reviews 8.4/10 Room
  • 555 reviews 9.2/10 Service
  • 7 reviews 7.5/10 WiFi
  • 478 reviews 9.5/10 Breakfast
  • 447 reviews 7.4/10 Comfort
  • 185 reviews 7.7/10 Cleanliness
  • 7 reviews 4.4/10 Pool

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