Mercure Moulins Centre - Hôtel de Paris bintang 4

Having previously stayed several times in a family room as a stop over in central France we felt secure in booking again. Big mistake this year we were allocated a family room up some windy parapet stairs . I usually do a quick corner check of mattresses to look for evidence of bed bugs, black marks staining etc never ever finding a problem in all the hotels we have stayed in . This time to my horror I found in one of the single mattresses a man made cut / hole which contained insect egg casings and many of them . The mattress itself was badly stained a red/ coppery colour. Either it had been treated and not disposed of or we could have had a very bad night of bites and contaminated luggage. The reception was helpful and moved us to the room we had previously which was perfectly clean. So a mixed bag of rooms . We will not be returning.

We very much enjoyed our stay. The staff were very helpful and friendly. The breakfast was the usual Mercure standard and was excellent. The large room was very comfortable with a very sizeable bathroom with separate shower and bath. The only criticisms are : - the windows do not open - the carpets should replaced We could not work the AC and on mentioning it to the Reception staff they adjusted it to our required temperature from a central point. If you are staying at the hotel in summer the bedrooms at the front of the hotel are cooler. Overall we were very happy with the hotel and would definitely stay there again.

Lovely room, very well presented in every way. Beautful building and very attentive at reception. We didn't eat in the hotel. The location is perfect and we appreciated the secure parking. Would definitely go back

What a lovely place in the heart of the superb Moulins city ! We booked at the last minute , the Front office team was exceptional , during this COVID time , they did all with the respect of sanitary rules and with the smile , professional ways Room was spacious but some items were broken or out service , phone , electric curtains and hot water Food , room service was good and the breakfast normal This place still to be the best one in order to walk though the historical area !

Despite having photos of laid up tables, and reviews of restaurant on google, and a room service many it turns out you cannot eat here - there restaurant closed 2 years ago. The manager showed us to our suite- but no effort to help with the baggage despite the fact that me and my partner were overloaded. We were not informed of breakfast times. When we arrived at 9.30 the staff were rearranging the breakfast room into a conference room with no consideration of our wish to enjoy and peaceful unrushed breakfast. As it was it felt awkward. The shower is incorrectly plumbed and delivers a fire hydrant jet of initially cold water under pressure to your face. The carpet was stained as were the cushions. We had upgraded to a prestige suite on booking as it turned out we wished we had gone elsewhere.